HearthStone at Nona Lakes

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HearthStone at Nona Lakes

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The food is very good. The common areas and rooms are well taken care of. They are clean and modern. I would recommend to others.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"HearthStone at Nona Lakes ","reviewContent":"Following a change in executive leadership last year, the facility has seen a noticeable decline in management effectiveness. In January, rates increased significantly with no apparent improvements in services or amenities to justify the added cost. The facility continues to accept new residents without hiring adequate medical staff to support the growing demand, leaving an otherwise excellent care team stretched thin.\nAdditionally, the facility went without a housekeeper for several weeks, resulting in resident apartments going uncleaned — a gap that fell on family members and medical staff to fill.\nTo be clear, the care staff themselves are, for the most part, dedicated and hardworking. The concerns here are squarely with executive leadership and operational management, whose decisions are having a real impact on resident care and family trust.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Great Community","reviewContent":"This is such a beautiful community and the staff is caring and close to my parent as if they were our actual family member. I highly recommend this community to anyone looking for a place for their loved one.","reviewerDisplayName":"J S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Great Experience","reviewContent":"The facility is beautiful. Brand new, high end amenities. Daily schedule full of things to do. Welcoming and friendly staff. They knew all of our names by the second day. They are also all very accessible if we have questions or feedback. Residents are very nice too. Food quality is excellent.","reviewerDisplayName":"Kate R","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Excellent care and staff","reviewContent":"I moved my mother here over 6 months ago and it has been the best decision. The facility is clean, the staff is wonderful, and my mother is well taken care of. I can't say enough great things about this place!","reviewerDisplayName":"Delphine Q","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Wonderful staff/Beautiful community","reviewContent":"HearthStone is a beautiful assisted living/memory care facility. My sister and I found ourselves in desperate situation to find a memory care facility for our mother after a nursing facility in St. Cloud transferred our mother two hours away without our permission. We made a call to [name removed] and she was able to evaluate mom the same day. Five days later mom was in her amazing room at HearthStone with such loving care from the nurses and CNA's. A very stressful situation for my sister and myself was made easier because of [name removed] and the staff at HearthStone. Although it will take my mom an adjustment period, I know she is safe and cared for by the staff at HearthStone. Shoutout to [names removed]. You made this transition so smooth and calming. I look forward to my visits with mom. THANK YOU!!","reviewerDisplayName":"Carolyn S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Hearthstone at Nona Lakes","reviewContent":"Overall, very nice place, friendly staff, homey environment ; just not as much oversight as I expected. Edible items were not put out of sight , the floor was greasy , they did not ensure all paperwork was completed when we moved in. I was told to leave him alone for at least a week do he could acclimate. In retrospect, in his case, I should have been more hands on . He probably felt totally lost and abandoned by me. He was not being cooperative. There are so many things that seemed obvious to me that they ( the specialists in memory care) did not seem to consider. My husband could be difficult when prompted to change his pants and/or to take a shower. But he would brush his own teeth of offered the toothbrush, and he would drink or eat everything I put in front of him. He slept a lot during the day. They had scheduled meals, I do not know if they gave him food as needed when he was awake. I never saw water or coffee available. At home he always had a beverage easily available. I made sure he took his meds ok. There, I think they just set them in front of him and did not watch to see they were swallowed. ( at least that is how it appeared when I was there with no more than 4oz of juice). I think maybe the staff taking care of that wing were borrowed from the assisted living side (?). I could only maybe give some advice on looking for help with care. 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10298 Savannah Park Drive, Orlando, FL 32832

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