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Heartis Suwanee

4055 Suwanee Dam Rd, Suwanee, GA 30024

For pricing & availability:
(866) 374-4058
9.4
Review score
49 reviews
Add review
9.4
Review score
49 reviews
  • 5 star
    58%
  • 4 star
    24%
  • 3 star
    8%
  • 2 star
    4%
  • 1 star
    6%
See all reviews
8.7
Review score
4464 reviews
95 facilities
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Heartis Suwanee
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Heartis Suwanee community exterior
10 photos
Heartis Suwanee in google map
street view of Heartis Suwanee

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Anonymous

Child of resident/client

5.0 out of 5 stars

Rating the Overlook for a 99 Year-Old Resident.

The Overlook rates a solid 5 stars based on my experience. My mother requires level 4 care, and they have consistently attended to her every need, with very little wait time when she uses the call button. My mother has surprisingly adjusted to her assisted care lifestyle more quickly than I ever imagined, which I attribute to the attentive care she is receiving. Their program is well integrated with local doctors or PAs, who make regular rounds to check her vitals. Finally, it is a very nice new facility where she participates in meals and events with the help of her caregivers, and the ambiance and her interaction with other residents are added benefits to her positive adjustment.

Read all reviews

Heartis Suwanee

About the facility

Find full retirements at Heartis Suwanee with options for independent living, assisted living, and memory care. Located in Suwanee, Georgia, this community’s inviting, complex-style campus showcases modern interiors and lies near Suwanee Town Center with lots to enjoy.

Community amenities and services

This community was designed with your loved one’s safety and well-being in mind. Knowledgeable staff, 24-hour emergency call systems, personalized assistance with activities of daily living (ADLs), and person-centered memory care create an optimal care environment for all residents. Heartis Suwanee also offers maintenance-free apartments with weekly housekeeping and laundry services as well as scheduled transportation.

With an elegant atmosphere and chef-prepared meals, residents can dine in a restaurant-style setting in the comfort of their own home. Entrées are made to order with anytime dining, and grab-and-go items are also available at the community’s on-site bistro and coffee bar.

After a fresh meal, residents have ample ways to spark their interests and do as they please. Unwind with a drink at the bar lounge during happy hour, get creative in the art studio, watch favorite films in the theater, join exercise classes in the fitness center, stroll along landscaped walking paths, or explore your surroundings with assistance from the community’s concierge service.

Living...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Heartis Suwanee

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $3,275/mo
  • Unlocked
    1 BedroomStarting at $3,995/mo
  • Unlocked
    2 BedroomsStarting at $5,500/mo

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $5,995/mo
  • Unlocked
    Semi-PrivateStarting at $5,100/mo

Independent Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $3,450/mo
  • Unlocked
    1 BedroomStarting at $3,945/mo
  • Unlocked
    2 BedroomsStarting at $5,150/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Heartis Suwanee
Select tour type
Select preferred date

Amenities

at Heartis Suwanee

Healthcare Services

  • Diabetic Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care

Meals & Dining

  • No Sugar
  • Room Service
  • Vegetarian
  • Special Dining Programs

Room Amenities

  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Full kitchen
  • Cable or Satellite TV
  • Handicap Accessible
  • Air Conditioned

Community Amenities

On-site dining options

  • Bar or Pub
  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • Outside Patio
  • Barber Shop
  • Beauty Salon

Recreational areas

  • Fitness Center
  • Swimming Pool
  • Game Room
  • Piano or Organ

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Birthday Parties
  • Catholic Services
  • Yoga / Chair Yoga
  • BBQs or Picnics

Compare

Heartis Suwanee community exteriorHeartis Suwanee

4055 Suwanee Dam Rd,
Suwanee, GA 30024

Angels Garden Senior CommunitiesAngels Garden Senior Communities

3093 Hog Mountain Road,
Dacula, GA 30019

The Mansions at Gwinnett Park Assisted Living and Memory Care aerial view of communityThe Mansions at Gwinnett Park Assisted Living and Memory Care

2450 Buford Dr,
Lawrenceville, GA 30043

Benton House of Sugar Hill community exteriorBenton House of Sugar Hill

6009 Suwanee Dam Road,
Sugar Hill, GA 30518

9.4 out of 10
Review Score49 reviews
10 out of 10
Review Score11 reviews
9.6 out of 10
Review Score51 reviews
9.2 out of 10
Review Score60 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

Download brochure

Call Now

Call Now

Call Now

Call Now

Reviews

for Heartis Suwanee

9.4 out of 10
Review Score49 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.5
Care Services
4.1
Staff
4.2
Meals & Dining
4.2
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored Heartis Suwanee with 9.4 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, Heartis Suwanee has 49 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 49 reviews

Last Updated: 10/5/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

KD

Assisted Living

Family/friend

October 5, 2026

5.0 out of 5 stars
Verified Review

Review for The Overlook at Suwanee

It was a beautiful place and great staff. They have a friendly environment.

Anonymous

Assisted Living

Family/friend

July 24, 2026

5.0 out of 5 stars
Verified Review

Rating the Overlook for a 99 Year-Old Resident.

The Overlook rates a solid 5 stars based on my experience. My mother requires level 4 care, and they have consistently attended to her every need, with very little wait time when she uses the call button. My mother has surprisingly adjusted to her assisted care lifestyle more quickly than I ever imagined, which I attribute to the attentive care she is receiving. Their program is well integrated with local doctors or PAs, who make regular rounds to check her vitals. Finally, it is a very nice new facility where she participates in meals and events with the help of her caregivers, and the ambiance and her interaction with other residents are added benefits to her positive adjustment.

Anonymous

Assisted Living

Family/friend

June 19, 2026

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

Clean Friendly Efficient Professional Quality of food

Anonymous

Memory Care

Family/friend

June 16, 2026

4.0 out of 5 stars
Verified Review

The Overlook at Suwanee

We relocated our friend to another facility [date removed], not because we had any issues with it, but because we thought it would be more suitable to her social and cultural needs. I still have high regard for The Overlook at Suwanee and what they were able to accomplish there The Overlook had good management and a caring staff, but sometimes need attention that all expectations are being met. I would recommend both communities to others. I am grateful to each of them for their care of our friend.

Kimberly Daino

Not Sure

Toured community

March 3, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Staff
5.0

Very beautiful facility. Very business like. staff was knowledgable. Friendly residence. Had options for independent and assisted living.

Terry

Assisted Living

Resident/client

February 18, 2026

5.0 out of 5 stars
Verified Review

Pleasantly surprised

Excellent staff and activities. I would recommend to others. [removed] was sold to The Overlook in [date removed]. Much improvement.

Bette S

Assisted Living

Family/friend

February 13, 2026

5.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Overlook at Suwanee

[name removed] loves the staff that works with him and he loves the food overall. My only issues are because he started as a respite occupant, he never got a formal move in package, for example his room was never initially cleaned, never received a door and mailbox key until I requested it 6 weeks later. I've been asking for cleaning underneath his bed ( both note to maid and two verbal requests) to no avail. Also the main light in his room has been flashing on and off since he moved in, maintenance changed lightbulbs several times but it still is a problem. But with only those minor issues , I think the main staff makes it still overall great.

Jennifer L

Assisted Living

Industry reviewer

February 3, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Memory care RCD

[name removed] is an exceptional Resident Care Director with Memory care who consistently demonstrates compassion, professionalism, and strong leadership. They are deeply committed to the well-being, dignity, and safety of every resident, ensuring that care is delivered with both clinical excellence and genuine empathy. She's just the Best

Anonymous

Assisted Living

Family/friend

January 23, 2026

4.0 out of 5 stars
Verified Review

Caring Service

Check it out and compare with others. You should give it favorable consideration. I would recommend to others. I was concerned when they changed ownership, but the staff has been retained, and the service they provide is complete and caring.

BK

Assisted Living

Family/friend

January 22, 2026

5.0 out of 5 stars
Verified Review

Review for The Overlook at Suwanee

The people at the place were/are wonderful. The location is near train tracks and a lot of the independent living apartments face a busy street. My parents didn't like the street noise so we just moved them (again) to a recently available apartment that faces the courtyard. My mother had sensitive hearing so if others have that as well it's something to evaluate.

Anonymous

Assisted Living

Resident/client

December 4, 2025

5.0 out of 5 stars
Verified Review

Review for The Overlook at Suwanee

So far they have been very kind and very communicative about what they are doing and what they plan on doing. I would recommend.

Melissa M

Assisted Living

Family/friend

December 4, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mom feels loved and welcomed here!

Staff is extremely attentive, caring, and helpful. My mom feels loved and welcomed here!

Anonymous

Assisted Living

Family/friend

September 15, 2025

5.0 out of 5 stars
Verified Review

Overall a nice community

My dad loves it there. They do a good job of taking care of him. We have had a few concerns along the way but they have always listened and made corrections to be sure he gets the care he needs and to make us happy. My dad specifically likes the walking club, bingo and arm chair travel.

Anonymous

Independent Living

Family/friend

September 3, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
2.0
Meals & Dining
4.0

Has room for improvements

For the first few months after he moved in, communications regarding billing and my father's medications were not optimal. They were not proactive I didn't receive a communication on a price increase which was significant. They contacted me in a panic when he didn't have refills left for one of his meds. My Dad has Alzheimer's and it seems they don't understand the disease and how it can manifest. They contact me with concerns that, to me, they should understand is part of the disease. Most of the staff are not very friendly. Only a couple of the staff has been helpful and openly communicative with me. That being said, the facility is clean and maintained and they generally do a good job of helping my father.

Anonymous

Independent Living

Resident/client

May 13, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Heartis-Suwanee

Lots of staff turnover, food average but improving, activities adequate but improving. Facility is impressive but problems will be apparent once moved in. Staff working to correct. The activities and food seem to be improving.

CherB

Assisted Living

Toured community

May 5, 2025

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Staff
2.0

Heartis is a beautiful facility but the management is terrible. We paid a large deposit for my mother-in-law to move into their assisted living, only to find out almost two weeks later that they would not take her due to a recent shortage in caregiver staff in assisted living and concerns that they could not take on another high level of care patient. We were annoyed that it took so long for a decision and that the communication was terrible. The lady I spoke with had only worked there a week. In the end I am glad we did not move my mother-in-law there due to the incompetence that we have experienced. Now we are waiting for them to return her medical paperwork and check and I am being ignored.

Anonymous

Memory Care

Family/friend

April 17, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Not recommended

My mother was not taken care of I. This memory care facility. I would not put my dog in their memory care unit. They need to have more staff to take care of their patients and feed them the proper food instead of the crap that the patients would eat or couldn't eat. Also do things with them besides sitting at the dining table all day long or in the bed.

Anonymous

Independent Living

Resident/client

April 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Heartis Suwanee

What I like the most about Heartis Suwanee is the friends I've made and the activities. Yes, I would recommend this community to other families based on the experience I have had so far.

Anonymous

Independent Living

Family/friend

April 8, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Excellent care Heartis.

Excellent quality of care. One parent is in independent living and the other is in memory care. No place is perfect, they all have issues. However, they are both receiving excellent care. Overall, the food is good and offers a good selection of choice. The ownership, administration and staff have changed quite a bit in the past year. Management has all changed. Many of the staff members have changed too. However, they are doing a good job to add staff and replace those who leave or move to other facilities. Management is sometimes slow to respond to emails and there is room for improvement with communications. Clean and does not smell. It’s a place that you will want to consider for independent, assisted living or memory care.

Anonymous

Assisted Living

Family/friend

March 26, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Review for Heartis Suwanee

Apartments are spacious, and meals are well thought out. Cost and apartment layout is what stuck out.

Heartis Suwanee

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Heartis Suwanee

Tips for evaluating your community options.

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Georgia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Georgia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Heartis Suwanee

  • Call (770) 614-6601 to reach a resident at Heartis Suwanee.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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