111 Owen Road, Monona, WI 53716
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Anonymous
Child of resident/client
Review for Heritage Monona
Generally the support is good. Every now and then there a slips in support and that varies by staff member and staffing levels. Overall I am comfortable we found the best available space in our area. It has been nice to see the community welcome my loved one and provide many opportunities for social interaction at meal and entertainment events.
Read all reviewsHeritage Monona
Welcome to Heritage Monona, where you can receive high-quality assisted living and memory care services in Monona, Wisconsin. This community runs on the principles of ensuring each resident is treated with dignity, choice, privacy, individuality, and independence.
Monona, Wisconsin is a suburb of the state capitol, Madison, and rests on the southeastern shore of Lake Monona. Residents at Heritage Monona may enjoy the close proximity to the lake and take advantage of the shoreline parks, beaches, and fishing. This area is perfect for seniors looking to get in touch with nature and enjoy life near the lake — while still receiving the high-quality care they need.
Staff members at Heritage Monona are specially trained in providing memory care and are also equipped to provide incontinence care, diabetic care, and medication management services. Community specialists are available to provide additional services as needed.
Residents enjoy three chef-inspired meals per day in the restaurant-style dining room. Dietary accommodations can be made as needed — to ensure all residents are satisfied and well-fed. Residents may take advantage of the spacious indoor and outdoor common areas and community events and activities, in-between meal times. Read a book in the library, take...
Heritage Monona
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
6.6 out of 10 Review Score87 reviews | 9.6 out of 10 Review Score139 reviews | 9.5 out of 10 Review Score68 reviews | 9.3 out of 10 Review Score49 reviews |
Studio Starting at $X,XXX/moStarting at $5,295/mo | Studio Not available | Studio Starting at $X,XXX/moStarting at $4,043/mo | Studio Starting at $X,XXX/moStarting at $2,195/mo |
1 Bedroom Starting at $X,XXX/moStarting at $5,695/mo | 1 Bedroom Starting at $X,XXX/moStarting at $4,940/mo | 1 Bedroom Starting at $X,XXX/moStarting at $4,622/mo | 1 Bedroom Starting at $X,XXX/moStarting at $3,595/mo |
2 Bedrooms Starting at $X,XXX/moStarting at $6,795/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $5,400/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $3,090/mo | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Independent Living | Care types offered 2 Assisted Living, Independent Living | Care types offered 1 Assisted Living |
A Place for Mom has scored Heritage Monona with 6.6 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Heritage Monona has 87 reviews with an average "overall experience" of 3.7 out of 5.
MICHAEL LUTTROPP
Assisted LivingFamily/friend
October 14, 2026
I would not recommend this facility, it’s probably average, but at $[removed]. Plus for enhanced assisted living. Not full nursing care. Make sure you visit no less than 3 facilities. Communication between staff members needs major improvement.
Anonymous
Memory CareFamily/friend
September 10, 2026
Horrible place! There is no head person for staff/head nurse and no house keeping. There are no activities. The residence sit by the locked door while staff sit on their phones. Residents are rarely checked on. The resident is often wearing the same clothes for days. Have had lots of meetings and nothing improves. Do not send anyone here!
Anonymous
Assisted LivingFamily/friend
May 20, 2026
Generally the support is good. Every now and then there a slips in support and that varies by staff member and staffing levels. Overall I am comfortable we found the best available space in our area. It has been nice to see the community welcome my loved one and provide many opportunities for social interaction at meal and entertainment events.
Mike
Assisted LivingFamily/friend
May 12, 2026
Overall, the facility provided a clean, safe, and supportive environment for [Name Removed] during a very difficult transition. One of the strongest aspects of the care was the OT, PT, and speech therapy staff — I would rate them a 10. They helped [Name Removed] navigate her situation successfully and ultimately return home with supervision from me. The facility was consistently clean, which helped avoid the urine odors I have experienced in other nursing homes. The open layout and airy walking areas also contributed to a safer and more comfortable atmosphere. The rooms included the basics such as a bed, dresser, and nightstand. I would recommend families bring additional comfort items like night lights, a laundry basket, clock, chair or small couch, and a shower chair. The facility also allows dorm-size refrigerators, which was helpful. Clothing should be labeled since the facility provides laundry service. One area that needs improvement is the food program. In my opinion, the food quality relies too heavily on low-cost ingredients. While nutritional requirements may technically be met, quality and taste also affect overall health and well-being. My daughter, who has worked as a nutrition specialist in a nursing home, agreed that nutrition standards may be satisfied, but better quality meals would make a meaningful difference for residents. I also believe basic cable TV and internet should be included for residents. Another benefit of this location was its proximity to [Name removed' doctors, which reduced travel time and made coordinating care much easier.
Callie V
Assisted LivingFamily/friend
April 30, 2026
Staff is always short and has attitudes. Nursing never stays. The food is horrible and when management says they are going to take care of something they dont. They dont have a bus to take residents anywhere, activities are always the same. Unfortunately we are looking for new places because we cannot take much more.
Anonymous
Assisted LivingFamily/friend
January 26, 2026
This is a clean looking place. Every staff person who sticks around is consistent, but quality of interactions is inconsistent. Most of the problems are due to understaffing so some staff are too busy to be friendly or can’t remember concerns. [names removed] are wonderful long term staff. Some of the new staff since January are promising. They are doing their best under conditions of understaffing. They need at least one more staff person per shift. Some of the people who brings medications to residents in their apartment could be more friendly, interactive and do their jobs better by talking to residents, especially the isolated old ladies and men who stay in their apartments all the time. Staff could use more training on developmental Issues for aging and elderly. Most of the staff are very patient but none of the staff except activities director and her assistant pay attention to community building. They are too busy because they are understaffed.
Susan S
Not SureToured community
December 28, 2025
I like that the floor plans were the same in both assisted living and memory care for ease of transition. I found the atmosphere a bit sterile. I saw a few staff members sitting and on their phones while waiting for residents trickling in for lunch. When I asked about a gluten free diet, I was told that if a resident didn’t want the main dish being served, they could always order a chef salad (this was the response twice). Overall, it appeared friendly and clean, but probably not what my loved one needs.
Amy Ray
Not SureToured community
December 17, 2025
Do not use Heritage Monona Senior Living. My mother was in memory care there and it was a horrible experience.High staff tournover including head nursing, missed medications,lost and stolen money and clothes of my mothers.Horrible maintanance and janitorial,laundry was a joke, constantly lost or stolen clothes.My mother had numerouse bruises and cuts all over her shins and elbow wih no explanation of how they happened, No fall reported.Medications found scattered all over the floor when they were supposed to witness them being taken. Food delivered without cutlery. Rudness by staff to my mother and hostile residents entering my mothers room constantly. Honestley, I could go on but am trying to get over the anger and frustration of this facility. My poor mother passed away there, seated in her walker in the bathroom, unchecked for hours. If I have helped sway anyone away from this snake pit I have done my job.
Anonymous
Memory CareFamily/friend
August 1, 2025
Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has their own clothing missing, and is dressed in other people’s clothes instead. Oh- and why plastic utensils at mealtimes?? IFyou can visit your loved one daily, and are willing and able to advocate for their needs, this MIGHT be an acceptable choice. Otherwise, keep looking for a place where the administration is willing to acknowledge and correct mistakes, and promotes an atmosphere of excellence among staff.
Anonymous
Memory CareFamily/friend
July 24, 2025
There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getting the care he requires.
Anonymous
Assisted LivingFamily/friend
June 25, 2025
They didn't have the personal I felt they needed to handle mom's issues. They tried, just not enough help. I think that's an issue most places these days. Ended up taking her home where I could kept better eyes and nearer to her to help reaction her mobility needs. Because of her mobility issues and dementia she didn't know she needed help to get up and move around making her a fall risk. With the restrictions placed on care facility's they couldn't do a lot to keep her safer and less at risk of falling.
Anonymous
Memory CareFamily/friend
May 29, 2025
Looking back, getting to know the staff right away is very important.
Anonymous
Assisted LivingFamily/friend
March 7, 2025
Overall my wife would like us to be able to sleep together at night. We have been happily married for 52 ysr. She has dementia and cannot understand why no facilities in wi. Don't allow us to live together in an apartment of 900 sqfgt.
Anonymous
Assisted LivingFamily/friend
February 26, 2025
I give all of these categories a 5! My mom really loves it there. The staff have been very helpful with any questions I have had.
B B B
Assisted LivingFamily/friend
January 11, 2025
The people who are with the residents are very nice, but admin is disorganized big time. We paid for extra services that were not done. We finally got our money back for these services they didn't do. [names removed] are wonderful. The front desk girl is unfriendly to say the least. I thought there food was good and a variety. Lots of choices for beverages too.
Rachel D
Assisted LivingFamily/friend
January 10, 2025
My mom was at Heritage Monona in the extended care AL wing for just over one month. She was receiving adequate care at first. The first red flag was that multiple employees had been there a shorter time than her. They have an extremely high turnover rate. In December, a Norovirus swept through the building. My mom got the virus and was put in isolation in her room. Heritage never notified me. A visiting nurse saw her and noted that she was weak and a bit confused. That same nurse came by two days later to find her in the same clothes and sitting in her own urine. They hadn’t gotten her up and helped her change in 2-3 days. The nurse was horrified and called for an ambulance and spoke to the building director. And still Heritage never notified me. My first indication that something was wrong was when ER called me with admissions questions. Horrible care, poorly trained employees with poor attitudes. I moved her to a safer facility when she got out of the hospital.
LF
Assisted LivingFamily/friend
October 1, 2024
I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.
Anonymous
Memory CareFamily/friend
August 5, 2024
Very large, corporate for-profit facility. High staff turnover rate-often understaffed due to employees not showing up for work. Main areas clean, hallways, dining areas need attention. Good activities. The only consistent staff member was [name removed] who has been at Heritage for years and is excellent -overworked and underpaid for all she contributes-she know every resident personally and is so helpful. Heritage is extremely expensive -moved to a smaller facility with a room 2x the size, better level of care from daily caregivers for over [fee removed] less per month. I would recommend for anyone seeking living arrangements for a senior who does not have any needs-can live independently just needs the added supervision/medication management. Facility has tons to offer and is a great location. For seniors who need more care/assistance I wouldn't recommend-too inconsistent staffing and very low level of care. [name removed] is the activities director there and goes WAY above and beyond her role helping others, checking in on everyone-she genuinely cares-she is the only person still there 8 months after we moved in/all other staff left-not all replaced-no Social Worker, no RN hired on site when se left-no idea who to contact when there's a problem bc staff turnover at administrative level as well. Again, for independent seniors it is a lovely place , clean, nice amenities and much to do.
Gary
Assisted LivingFamily/friend
July 15, 2024
I will not recommend Heritage to anyone in the future High turnover of staff and management makes care very inconsistent. The good staff that cares and does their job leaves after short time while the ones that sit around and are constantly on their phones are the ones that stick around. Menus are mostly processed foods with very little effort to include fresh fruits and vegetables. Not the most nutritious menu they could be serving. Staff has not been consistent with following the care plan for [name removed] and it has lead to falls and injuries that could have been prevented. [name removed] is now on state assistance and that has us now looking to them to help improve the situation.
Anonymous
Assisted LivingFamily/friend
May 30, 2024
Actually, my folks moved the end of August because my Mom needed memory care and they did not have a unit in memory care that would fit 2 people. Med passers and activities staff were very friendly. They enjoyed the live music.
Heritage Monona
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)
Know Wisconsin’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Wisconsin’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
