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Heritage Woods

462 Main Street, Agawam, MA 01001

For pricing & availability:
(866) 374-4058
8.7
Review score
30 reviews
Add review
8.7
Review score
30 reviews
  • 5 star
    54%
  • 4 star
    33%
  • 3 star
    10%
  • 2 star
    3%
  • 1 star
    0%
See all reviews
8.2
Review score
512 reviews
25 facilities
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Heritage Woods
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Heritage Woods
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street view of Heritage Woods

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Ruth B

Spouse or partner of resident/client

4.0 out of 5 stars

Review for Heritage Woods

The room size was more than adequate. Furnishings were acceptable but definitely on the older side. No hangers in closets. No personal hygiene products included. Meals and dining area adequate. Most staff were kind and friendly, especially [name removed] the recruiter and [name removed], the DON. One nursing aide was curt and unkind during showers according to my husband. But he may not be the best historian. The only reason I did not give a 5 is because of two recent incidents. 1) I found my husband had soiled himself when i arrived for pick up. 2) His bathroom allows him to lock himself out.

Read all reviews

Heritage Woods

About the facility

Our progressive, award-winning community is ready and waiting to welcome you to your next home. Located in stunning Agawam, MA our community is the first stand-alone assisted living community in the country to be awarded the Step II Quality Award from the American Healthcare Association and National Center for Assisted Living.

We pride ourselves on our rich heritage and dedication to excellence. Our mission is to help seniors overcome those common feeling of loneliness and boredom by providing a dynamic lifestyle that energizes the mind, body and soul. We are equipped to provide assistance with a wide spectrum of needs including (but not limited to):

  • Medication management
  • Mobility assistance
  • Hygiene needs
  • Help with personal grooming
  • Nutritional meals

    Residents enjoy a long list of amenities which include private apartments with multiple floor plans to choose from. All apartments have private baths, ample closet space and kitchenettes. Our residents are often seen outside of their private living quarters socializing in our comfortable common areas, chatting or playing games around the fireplace, or walking with friends through our stunning gardens.

Senior living options offered

  • Assisted Living

Heritage Woods

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $4,378/mo
  • Unlocked
    1 BedroomStarting at $5,481/mo
  • Unlocked
    Semi-PrivateStarting at $2,626/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Heritage Woods
Select tour type
Select preferred date

Amenities

at Heritage Woods

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Medication Management

Meals & Dining

  • Restaurant Style Dining
  • Guest Meals
  • Vegetarian
  • Meals Provided

Room Amenities

  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Kitchenette
  • Cable or Satellite TV
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Covered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Computer or Media Center
  • Library
  • Beauty Salon
  • Central Fireplace

Recreational areas

  • Piano or Organ
  • Raised Garden Beds
  • Billiards Lounge

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Educational Speakers / Life Long Learning
  • Wii Bowling
  • Trivia Games
  • Live Dance or Theater Performances

Compare

Heritage WoodsHeritage Woods

462 Main Street,
Agawam, MA 01001

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802 College Hwy,
Southwick, MA 01077

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942 Grayson Dr,
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Day Brook Village Senior LivingDay Brook Village Senior Living

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Holyoke, MA 01040

8.7 out of 10
Review Score30 reviews
9.7 out of 10
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9.5 out of 10
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8.9 out of 10
Review Score16 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

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Call Now

Call Now

Call Now

Call Now

Reviews

for Heritage Woods

8.7 out of 10
Review Score30 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.2
Friendliness
4.4
Care Services
4.5
Staff
4.9
Meals & Dining
4.4
Activities
4.0
Value for Cost
4.1

A Place for Mom has scored Heritage Woods with 8.7 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Heritage Woods has 30 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 8/13/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Ruth B

Assisted Living

Family/friend

August 13, 2026

4.0 out of 5 stars
Verified Review

Review for Heritage Woods

The room size was more than adequate. Furnishings were acceptable but definitely on the older side. No hangers in closets. No personal hygiene products included. Meals and dining area adequate. Most staff were kind and friendly, especially [name removed] the recruiter and [name removed], the DON. One nursing aide was curt and unkind during showers according to my husband. But he may not be the best historian. The only reason I did not give a 5 is because of two recent incidents. 1) I found my husband had soiled himself when i arrived for pick up. 2) His bathroom allows him to lock himself out.

Anonymous

Assisted Living

Family/friend

April 17, 2026

4.0 out of 5 stars
Verified Review

Review for Heritage Woods

Overall, there were many positive aspects to the experience. However, it may be helpful for families to ask detailed questions about how the community supports residents with changing needs, particularly related to dementia, as approaches can vary. I'd recommend a more robust schedule of check ins on respite patients.

Mike W

Assisted Living

Resident/client

January 11, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My father was a resident

My father was a resident since the end of [date removed], unfortunately he passed away 5 days before Christmas, he loved Heritage Woods and the people who work there, these people are amazing, very friendly and happy to help when you need it, i highly recommend this location if you have a parent that is in need of assisted living, very affordable, veteran discounts, trust me, you wont go wrong !!

Ruth B

Assisted Living

Family/friend

October 9, 2025

5.0 out of 5 stars
Verified Review

Very Good Respite Experience

The application and registration process was easy enough. The food is adequate. The apartments both times were more than adequate and very clean. The last one was a studio and even that was plenty spacious for respite. Care was very good. Everything I asked was done. My husband did not use activities but there were several available.

Anonymous

Assisted Living

Family/friend

July 11, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Amazing staff

The staff is great. They take great care of the residents and some of them go above and beyond. The facility is a little run down in places but nothing excessive. It's just that the building has been there for quite a while. I love how they keep my mom out of her room most of the day and have her engaging with other residents. Important for mental health. They also keep a close eye on her. Overall it was a great decision to move her there.

Anonymous

Assisted Living

Family/friend

June 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
2.0

"our families experience, would recommend

The biggest area for improvement is the food. I understand that the chefs cook a low sodium and low sugar diet, but there is hardly any variety. And the food is incredibly bland. We drop off home-cooked meals or do Uber eats to my grandfather. The staff is all super kind. They seem to know all of the residents by name and they always speak to my grandfather. Anytime they see him in passing. They manage his medication as well and keep us up-to-date. He has had some recent health issues over the last 12 months that have required him to go to the hospital and the nurses always make sure they give us a full report before they send him.

Joan A

Assisted Living

Family/friend

May 8, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of Mind'; All Questions Answered

Very friendly, clean, warm and inviting atmosphere. They give an automatic 10% veterans discount and opting for a nice sized studio made it affordable. We are pleased and he is fitting in well.

Anonymous

Memory Care

Toured community

April 26, 2023

5.0 out of 5 stars
Verified Review

They took the time to take us on a tour and answered all our questions. We were impressed with them. We could think of different relatives who would fit better in one place and another relative who would fit well in a different one. We would be comfortable having any relative in this facility. We were looking for a smaller place that would fit our loved ones needs better.

anonymous

Assisted Living

Family/friend

February 28, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
2.0
Staff
5.0
Meals & Dining
5.0

Our family's experience

The staff is very kind and welcoming. Very responsive. The meals let quality, and yes they can improve options. My grandfather also mentioned that the food is often served cold, and he has to request to have it re-warmed up.

DR

Assisted Living

Family/friend

February 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

Review for Heritage Woods

Very welcoming, great engagement with residents, staff is wonderful and caring. Improve the onboarding process for families placing residents. Somewhat confusing in the beginning especially if it's the first time going through the process.

I highly recommend

Assisted Living

Family/friend

December 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

It's a great place. Also the residents there are like an extended family they look out for each other. It really is a warm and welcoming place all around!! Everyone there is very accommodating. The care and concern for my mom is very reassuring. My mom has a lot of anxiety and the staff is great with her. A lot has happened this year and mom has never been great with change anyway so to have her at the woods has been a blessing. From [name removed] the director, to all the cna's. The nurses that are there daily are great. [ Names Removed] have especially been helpful. My wife and I have both said this is the place for us when we get to the point in our life that we need the extra help!

anonymous

Assisted Living

Family/friend

October 25, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

A great community

The staff members have been so great and friendly to our loved one, they really are all wonderful. they ae not only very patient with our loved one but with our family as well when we can questions or concerns. Based on our experience we would recommend the Heritage Woods community to other families.

anonymous

Assisted Living

Family/friend

August 26, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A Good Place For Mom

The staff are wonderful. They are very friendly, and if our family or our loved one has a need, they get right on it. They're wonderful with my loved one. She loves the food and tells me there is never a bad meal - she just really enjoys it. The activities she attends she enjoys. Outside there are some spaces for the residents to sit and talk. Since they utilize those spaces so much, it would be nice to see more of those types of outdoor gathering spaces. The facility is little old fashioned, but it's very clean and very homey.

JB

Assisted Living

Family/friend

July 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Place to Stay

This place made mom happy. She feels younger and energetic.

Margaret

Assisted Living

Family/friend

July 10, 2022

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Very happy with Heritage Woods

I am pleased with Heritage Woods and impressed with the staff, especially the CNA's, laundry, maintenance, activities staff and nurses. I feel so fortunate my mom is well cared for and close to my home.

Anonymous

Memory Care

Toured community

March 28, 2022

5.0 out of 5 stars
Verified Review

Very nice and accommodating. Not the right setup we needed for our loved one. I would recommend them.

Kathryn

Memory Care

Family/friend

March 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Your Loved One Will be Well Cared For

The staff were excellent to work with. The experience we had was amazing for our loved one during their stay. [Name removed] did an excellent job and the family were impressed with the accessibility the family had to her. The family was sad to see my loved one not be able to return to the memory care area. The community was well maintained and my loved one's room was nice. The staff were wonderful to work with in caring for my loved one. They were helpful and helped the family with questions and concerns. The staff truly went above and beyond for our family. Games, coloring, and arts and crafts were some of the activities offered to the residents. The food was really good for my loved one. I would recommend the community to others for their loved ones.

Anonymous

Assisted Living

Toured community

March 7, 2022

3.0 out of 5 stars
Verified Review

Very big, many units that were very far from the dining hall and activities center.

Anonymous

Memory Care

Toured community

January 27, 2021

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Pleasant, warm atmosphere.. MD visits, RN’s to administer meds, PT on-site w/Rx. All important . Did not see meal plans, potential activities, family visiting sites small and not private. Confusing floor plan. Did not see any staff other than Marketing Director and front desk personal. Spoke to RN on recent change to omit rapid testing on visitors at back entrance .

Anonymous

Memory Care

Toured community

July 16, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

My guide was not the "usual" guide, but still provided me with a comprehensive tour of the residence and provided answers to all of my questions. Her rapport with residents is such that we were invited in to personal rooms, not just the model rooms, to see how people really use the space. The resident's trust and friendliness with the staff speaks volumes about the quality of the community at Heritage Woods.

Heritage Woods

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Heritage Woods

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Massachusetts regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Massachusetts regulations for Assisted Living.

Frequently Asked Questions about Heritage Woods

  • Call (413) 786-9704 to reach a resident at Heritage Woods.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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