What room types does Highlands Senior Living Norcross offer?

Highlands Senior Living Norcross offers Studio, Semi-Private and 1 Bedroom. Learn more.

How does A Place for Mom score Highlands Senior Living Norcross?

A Place for Mom has scored Highlands Senior Living Norcross 8.5 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

What is the phone number for Highlands Senior Living Norcross?

Call (770) 368-0292 to reach a resident at Highlands Senior Living Norcross.

Highlands Senior Living Norcross | Assisted Living & Memory Care | Norcross, GA 30071

Compare

Highlands Senior Living Norcross 680 Holcomb Bridge Rd, Norcross, GA 30071	The Mansions at Sandy Springs 7300 Spalding Dr, Peachtree Corners, GA 30092	Sunrise of Five Forks 3997 Five Forks Trickum Road, Lilburn, GA 30047	The Mansions of Alpharetta Assisted Living and Memory Support 3675 Old Milton Pkwy, Alpharetta, GA 30005
8.5 out of 10 Review Score42 reviews	9.8 out of 10 Review Score30 reviews	9.5 out of 10 Review Score96 reviews	9.3 out of 10 Review Score18 reviews
Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo
1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo
2 Bedrooms Not available	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Not available
Active promotion No	Active promotion No	Active promotion No	Active promotion No
Pet friendly Yes	Pet friendly Yes	Pet friendly Yes	Pet friendly Yes
Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care
Schedule Tour	Schedule Tour	Schedule Tour	Schedule Tour
Share With Family	Share With Family	Share With Family	Share With Family

View map	View map	View map	View map
Download brochure	Download brochure	Download brochure	Download brochure
Call Now	Call Now	Call Now	Call Now

5.0 out of 5 stars

Verified Review

Definitely Would Recommend

I give a five (5) on all of the above. I couldn't be happy with the director who is [name removed]. My mother financially is not as sound as I had hoped bringing her into the facility last year. [name removed] and the owners have made a financial arrangement with me to allow my mother to stay at a lower rate, even after being moved into the Memory Care facility side. I am in the process of trying to get my mother due to her care needed, and the monies that are not there trying to get her into the Medicaid program at this time. Just because I cannot pay the amount that the facility would like. But the Highlands has made an exception for now. I have been beyond blessed because I think other facilities technically could've thrown my mother out at this point being as I could not pay. [name removed] has been nothing but gracious about all of it. I love [name removed] over there, [name removed] the med tech and [name removed] the maintenance guy. All wonderful people, all appreciate and respect and take good care of my mother. Nothing but amazing things. And I love [name removed] with A Place For Mom who helped find this facility for me. He was actually one of the nicest young men and knows this private care market better than anybody I've ever talked with in this process. I would recommend [name removed] and A Place For Mom 10 times over.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

5.0 out of 5 stars

I have no Complaints.

I don't have any Complaints. It helps a lot for me and and my wife. Activities are helpful for my wife I really appreciate that a lot. Thank you to all the staff for all that they do and [name removed] for all of her help.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

3.0 out of 5 stars

Verified Review

Not recommended

Some of the staff were competent, but more were untrained which they admitted and there just wasn't enough staff. The weekends were tough. The housekeeping was good. Communication was poor with the family. The meals were rather unappetizing and not very warm when served. The move in went well, but there was little education for family members. Again, not enough staff. I had hospice to help 3x a week, otherwise my loved one wasn't bathed or changed very often. I had to hire a night nurse. I would not recommend this facility. Thank goodness for hospice and my loved one's night nurse. The staff was constantly leaving or being fired.

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

2.0

Staff

3.0

Meals & Dining

3.0

1.0 out of 5 stars

Verified Review

Our Family Experience

Mom never made it to the facility, went to hospital and could not live independently. However facility was not trying to give a refund all money. I had to call Better Business Bureau to get done. Without the Better Business Bureau help we would not have received. I do not recommend. Staff was not as appeared

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

4.0 out of 5 stars

Verified Review

Review for The Landings at Norcross

They accommodated his specific needs that most assisted living would not. It is not the best place. But most definitely not the worst. Staff not very attentive.

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

5.0 out of 5 stars

Verified Review

Our family had an in person tour with The Landings at Norcross and we thought it was a great tour experience but at the time they were full and had no availability.

3.0 out of 5 stars

Verified Review

The Landings at Norcross review

I believe the Medical Care Deficiency is Serious. That seems to be the TREND of The Landings at Norcross which smacks of Warehousing. Many Seniors don't have a Close Family Advocate. The Landings of Norcross- Memory Care. Positive Experiences are General Cleanliness & Safety with Overall Nourishing Menu. Rooms are Comfortable. The Downside: Staff is CONTRACTED...Every Week there is a New Staff leaving NO CONTINUITY of CARE! THE EXCUSE IS "I'M NEW AND I DID NOT FIND ANY NOTES"! SEVERAL TIMES, STAFF LET [name removed] MEDS RUN OUT WITHOUT LETTING ME KNOW. ( WE had an Agreement upon Move-In that I would order his Meds from VAMC ATLANTA & DELIVER TO THEM.) I AM SO HAPPY I DID! DURING THESE TIMES, I HAD TO RUN DOWN TO VA MEDICAL CENTER PHARMACY, PICK UP REFILLS & RUSH THEM TO NORCROSS. IF I WAS NOT TOTALLY ENGAGED IN HIS CARE, I SHUDDER TO THINK OF THE POSSIBLE OUTCOME.ONCE HE WAS OUT OF Propranolol For 4 DAYS! AFTER A YEAR WITH NO Improvement, IT WAS TIME TO MOVE. WE WILL BE SEARCHING IN THE FRANKLIN/ BRYSON CITY, NC AREA FOR A BETTER SOLUTION. OUR EXPERIENCE WAS WITH MEMORY CARE SECTION ONLY. FACILITY NON- MEDICAL STAFF & Facility Mgt WAS VERY NICE & Always Helpful. In Memory Care, Leonard was supposed to get 2 Supervised BATHS WEEKLY & Daily Hygiene Coaching, such as BRUSHING TEETH. NON- EXISTENT! We would NOT Re-admit There!

4.0 out of 5 stars

Verified Review

Review for The Landings at Norcross

Make sure your family is being taken care of properly !!! Please be cautious of your family's well being please. I would tell a friend, that they should make sure that all the orders are right for there medication because my loved ones medication where not give to him properly.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

5.0

Meals & Dining

5.0

4.0 out of 5 stars

Verified Review

A great place for Dad

It was an awesome place. Daddy was taken care of and he loved the staff. Sharon the administrator was awesome with the residents. Daddy loved her. And Ms [name removed] at the front desk was awesome. There was a problem once or twice with one of the staff but it was quickly taken care of. I was proud that my Daddy was there.

Cleanliness

4.0

Friendliness

4.0

Value for Cost

5.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

3.0 out of 5 stars

Verified Review

I didn't see the value for the money.

4.5 out of 5 stars

Verified Review

Highly recommend

What stuck out most about The Landings at Norcross was the bright and airy look to it. It is a friendly and warm atmosphere when you walk in. The staff at the front desk was very welcoming and the marketing director as well. The environment is not only meant to look warm and inviting but it does not look institutional in anyway. The food menu is pretty high in carbohydrates and we have spoken to the director about it - we understand that it can be difficult. I would recommend them to others looking.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.5

Activities

4.5

Staff

5.0

Meals & Dining

4.0

3.5 out of 5 stars

Verified Review

We toured with The Landing and it was a very nice place. They did have a courtyard as well which was a big plus. The only downfall for us was the fact that it was mixed assisted living and memory care. The staff then have to crossover between levels of care and I think they are very different from each other. We wanted a place that only focused on memory care.

5.0 out of 5 stars

Verified Review

This Place is Awesome and I Would Trust The Landings With Any Family Member

The staff treated our family and loved one like we were part of their family. It was an awesome experience for us and my loved one! The meals always looked appetizing. The community had lots of activities for the residents to participate in if they would like to. The staff communication with the family was awesome! I can't say enough good about the community! The administrator, [name removed], and these other staff members: [name removed], [name removed], [name removed], and [name removed]are wonderful!

Cleanliness

5.0

Friendliness

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

3.0 out of 5 stars

Verified Review

The Landings staff gave a great tour and it was a nice experience, but the room layouts in assisted living did not feel as comfortable as we would have liked.

3.5 out of 5 stars

Verified Review

Not recommended for Alzheimers

I feel like this was a bait and switch form the management and how things were in the tour. It seems like there was a problem with retention and as this declined they were no longer able to care for my loved one or handle him and called the authorities. The staff and the managers just seem to all be very new. I feel like the memory care unit is okay they just are not suited to treat Alzheimer's.

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

2.0

Staff

2.0

Meals & Dining

4.0

4.0 out of 5 stars

Verified Review

Our conversations with them were quite general. But they provided a very good tour. The rooms looked good, and I left with a favorable impression.

5.0 out of 5 stars

Verified Review

We had a wonderful tour with The Landings. The only reason we decided against this facility was due to the smaller apartment size.

4.0 out of 5 stars

Verified Review

Our family had an in person tour and the community was nice but they had more studio sized apartments, and we thought that would be a difficult transition for our loved one moving out of a house into a studio apartment.

5.0 out of 5 stars

Verified Review

Highly recommend

We chose The Landings because staff were very nice, attentive, and understanding of our situation. They really worked with us and we appreciated that. My mom really likes everyone who works here. The location is great and easy to get to. There are a lot of things around it shopping wise. Once covid us under control they are able to go out and do more activities such as go to games or see plays. The only complaint has been the food, she says it is bland so they could use improvement there. I would recommend.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

3.0

1.0 out of 5 stars

Employees DO NOT RESPOND to residents & smells like urine & feces

I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). I filed a complaint with Bridge Senior Living, management company, and worked with my Ombudsman. I also filed a complaint with the HFR as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings were not able to meet my needs....not my mother's needs (the resident) but my needs. The ED verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility. This is the most unprofessional company full of unkept promises who would rather kick out a resident versus fix the problem. Smells terrible!

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

Know Georgia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Georgia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.