1550 Sutter St, San Francisco, CA 94109
Anonymous
Resident/client
Great Place to live
I am a resident here and i see some of the negative things people say. Some people just like to complain. The past few years the community has gone so far beyond what we got when I moved in over 5 years ago. We have great activities and the our meals are amazing. In the past year our care people have so improved with [name removed] in charge. Nobody is perfect but it is a great place to live.
Read all reviewsIvy Park at Cathedral Hill
Ivy Park at Cathedral Hill is a senior living community set on a beautiful campus in downtown San Francisco. The location boasts landscaped grounds and is near all of San Francisco’s popular restaurants and attractions. At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we find new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person. Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices. Our goal at Ivy Park is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is designed to be a vibrant, joyful, and purposeful place to live. Our team is always coming up...
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Ivy Park at Cathedral Hill
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.5 out of 10 Review Score20 reviews | 10 out of 10 Review Score36 reviews | 9.4 out of 10 Review Score44 reviews | 8.2 out of 10 Review Score52 reviews |
Studio Starting at $X,XXX/moStarting at $6,895/mo | Studio Starting at $X,XXX/moStarting at $5,795/mo | Studio Starting at $X,XXX/moStarting at $9,400/mo | Studio Not available |
1 Bedroom Starting at $X,XXX/moStarting at $1,095/mo | 1 Bedroom Starting at $X,XXX/moStarting at $6,795/mo | 1 Bedroom Starting at $X,XXX/moStarting at $10,500/mo | 1 Bedroom Not available |
2 Bedrooms Not available | 2 Bedrooms Starting at $X,XXX/moStarting at $7,695/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $19,900/mo | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 3 Assisted Living, Memory Care, Independent Living | Care types offered 2 Assisted Living, Independent Living | Care types offered 3 Assisted Living, Memory Care, Independent Living | Care types offered 2 Assisted Living, Memory Care |
for Ivy Park at Cathedral Hill
A Place for Mom has scored Ivy Park at Cathedral Hill with 9.5 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Ivy Park at Cathedral Hill has 20 reviews with an average "overall experience" of 4.6 out of 5.
Anonymous
Assisted LivingResident/client
September 11, 2026
I am a resident here and i see some of the negative things people say. Some people just like to complain. The past few years the community has gone so far beyond what we got when I moved in over 5 years ago. We have great activities and the our meals are amazing. In the past year our care people have so improved with [name removed] in charge. Nobody is perfect but it is a great place to live.
Anonymous
Assisted LivingFamily/friend
September 11, 2026
It all seems great! My only complaint is when I call with questions, I never receive a call back from the director of nursing. An example is the LTC plan. When I call for status no call back. I was told when we were researching facilities the Ivy handles all the paperwork, then I pay and get reimbursed. Which is fine, but at this point I have paid several months with no word on when I can expect reimbursement. I leave calls and send emails. All I ask for is a response, please.
Laura A Louden
Not SureToured community
September 9, 2026
Beautiful happy faculty. Both residents and staff. The layout is comfortable and cozy and it’s lovely that the layout is the same on each floor and that each had an inviting outdoor space. The ratio of caregivers to residents is also very reassuring
Anonymous
Assisted LivingFamily/friend
September 8, 2026
Staff is fantastic. They know the residents and their particular needs/quirks. There's activities every day--a calendar for the next days' activities is left outside each resident's door every afternoon. There are daily outings to various spots in SF--we went to a Giants game last week and there are trips to Golden Gate Park, theater, Safeway and Target. There's a film shown twice every day. Various artists, singers, etc come and entertain. There's always something to do! There are two dining rooms. One on the third floor and one on the fourth floor. The food is good. The chef takes great pride in serving healthy meals. The Ivy is very clean. There are staff members constantly sweeping, vacuuming and there's housekeeping service for your room weekly. There are even self use laundry machines if you want to do your own laundry. The staff is very knowledgeable about the place and very professional and friendly. There was a bit of a kerfuffle when my husband's Kindle got accidentally thrown out. I spoke with the executive director and he ordered a replacement while I was in his office. He personally delivered it the next day! The apartments are very nice. My husband's room has a fridge, a microwave and a bathroom with a spacious shower with bench. There's a walk in closet and plenty of cabinet space. I'm very happy with The Ivy. I feel my husband is safe and well cared for there. When he starts running out of his meds someone calls me so I can bring in refills. They have a pharmacy they order from but it's cheaper for me to buy some meds and deliver. (Fish Oil is cheaper at Costco--Medicare's charge for the pharmacy brand is over $[removed]!) All in all I am very pleased with Ivy Park at Cathedral Hill. I can't say enough good things about the place and the staff. Something I didn't mention is that they have their own garage, which is so helpful here in SF where parking is hard to find. It's so easy to bring supplies for my hubby. They'll supply what you need (APUGS, wipes, gloves etc) but it's cheaper to buy and bring my own. I don't have to schlep anything for blocks and I can leave things for errands etc in my car and not worry about it.
Anonymous
Assisted LivingFamily/friend
August 18, 2026
Assisted living staff is variable with competence. Some are excellent but a few are not as experienced. Wait times can be longer than advertised (15 minutes) when they are short staff or busy. Sales staff very responsive but administrative staff not. Requests rarely responded to in a timely manner and mostly require in person complaining. For medical issues, regulations make changes in the routine more complicated (orders need to be faxed for anything outside their scope of care). Excellent variety of activities. Food is good, cleanliness good. Apartment size varies with what is rented and is serviced once a week. Facility is expensive as it is large and offers a lot of activities and amenities. However staffing is an issue and the care administrators are rarely easily available to make adjustments in the level of care costs (no ongoing re-evaluations). I would say my number one complaint is that once a contract is signed, be mindful that their administration will not be active in keeping in touch with family members. Family members will need to remain diligent to see if the resident's needs are met.
Anonymous
Assisted LivingFamily/friend
June 19, 2026
I rate the memory care unit at Ivy Park a 5 out of 5. The staff treat residents with kindness, respect, and patience. They consistently demonstrate proactive care, anticipating residents' needs and providing attention even before being asked. [Name removed] was very happy with the care he received during his final days, particularly from [name removed]. I mentioned that the following day would be [name removed]'s 90th birthday and that he might have many visitors. Instead of leaving him in bed, [name removed] dressed him in street clothes, including socks and shoes. This thoughtful gesture was a tremendous morale booster. As a result, [name removed] was more alert and engaged for the next two days. When [name removed] passed away two weeks later, three or more staff members personally approached me to offer their sincere condolences. Their compassion and genuine care meant a great deal to me and reflected the exceptional quality of care provided by the memory care team.
Carol Broderick
Not SureToured community
May 12, 2026
I met with both the Manager and Marketing Director of the facility. They spent a great deal of time with me asking questions about my husband and his needs. I thought they were extremely patient and nice, and the information they provided will help me make a decision about his future. I was given a tour of the facility, and it felt like a well-maintained and comfortable environment, a bit like our own home.
Anonymous
Assisted LivingFamily/friend
April 8, 2026
There is no air conditioning in the rooms. Their bookkeeping/invoices are difficult to understand. Excellent meals, many choices. Lots of activities, both on site and bus tours. They also moved all belongings and furniture. Even packed clothes. That is a one trip free offer. If more trips required there is a charge.
Anonymous
Assisted LivingFamily/friend
April 7, 2026
Overall Ivy Park at Cathedral hill is a wonderful place. There's activities every day and the activity staff is fabulous. There's a film showing daily and a library with lots of books free for the reading. Outdoor concerts are held, many entertainers are returning favorites. There's front desk staff are very courteous, kind and professional. They know most of the residents by name and take time to converse and ally fears or provide information. The caregivers are excellent at their jobs and I feel my husband is safe in their care. The food is always healthy and delicious. There's two choices for each meal and a weekly menu is printed out for anyone to take so you know what will be served each day for each meal. There's a "bistro" on the first floor adjacent to the lobby where coffee, hot water for tea and ice water are available along with various snacks (energy bars, cookies, chips and the occasional bag of peanuts) and fresh fruit. My big perk: a parking garage! At my husband's old facility there was street parking so I would have to lug his food/supplies through the neighborhood and now I can even leave things in my car if I have errands to do later. The cost may be a bit high but it depends on the level of care each resident needs; there's an evaluation before you even move in so there's no unexpected price surprises. I feel the prices are competitive for San Francisco and I did investigate more than a few facilities. Also an email sent to the front office will be answered in a timely fashion and there are plenty of staff on hand if a question or problem arises. There's a shuttle bus and car service available for shopping/doctor appointments. The shuttle bus is used for "field trips"--TJ's, Safeway, Golden Gate Park, and last year we went to a Giants game! A podiatrist comes once a month. You have to sign up for that service. And also a beautician is on call for hair appointments.
Anonymous
Assisted LivingFamily/friend
March 12, 2026
Housing and activities are 5. Food seems good. Staff are nice but there are times the wait can be 15-20 moments before someone arrives when called. There is significant red tape in getting basic medical care implemented, everything minor item requiring a physician order. Soaking a toe requires a home health referral. This may be the case with other facilities. The sales people are very communicative, the care coordinators are not. Very frustrating to get a call back or response to emails (if there was a separate category for the coordinators I would give them a "2". My sister requires high amounts of care and it is expensive. Ivy Park feeds details into a software program and comes out with a fee that is not transparent. Overall this is a place that would be more value for a resident who has minimal mobility and can still perform some activities of daily living. They have a memory unit which I have not yet toured. I would be wary of the cost of the caregiving services, as what they list are not always included without a significant charge.
Christine Brown
Not SureToured community
February 17, 2026
The director ([name removed]) and her assistant ([name removed]) were excellent. She is very responsive to all follow up questions. The residence is beautiful, very clean, quiet, and a great location. There are many activities and a widely varied menu from a chef. Many choices. We have already reserved a unit for my sister who doesn't want the responsibility for a large home any longer.
Heather H
Assisted LivingFamily/friend
November 20, 2025
It has been working out great! They are very friendly and welcoming. Facilities are clean, lovely and relaxing. Everything is well maintained, and she likes the food and enjoys the company of the other residents. The room sizes are spacious, and recently updated so all is modern. The bathrooms are really nicely done. The kitchenettes are also nice and allow for more independence. She also enjoys the large closet.
Anonymous
Assisted LivingFamily/friend
October 30, 2025
The staff is fabulous. There are so many people working there that really care for everyone. From the Front Desk folk who know the names and quirks of all the residents to the caregivers who are very supportive to the technical staff working in the custodial and kitchen etc. I would give them a 5 but we had a bit of a kerfuffle when my husbands iPad and Kindle (loaned to him by a friend) ended up in his wastebasket and subsequently thrown out. Sometimes there's an issue with the WiFi connection but as I understand it, it affects a certain portion of the neighborhood each time so it's a Comcast issue but annoying nonetheless. The thermoses I'm very happy with the employees and the environment. There's something happening every day activity wise and even the USPS delivery person knows the residents. I would like to add that the Evergreen section of the facility is very well run. That section is their memory care wing and it's very secure and there's a ton of staff in attendance. You need to be let in and out of that section of the building so it's very safe. My husband isn't a part of that area but we did have to use their elevators to get to the main lobby when the main elevator was being worked on. The main part of the building contains five floors of little "apartments." Each room has its own fridge, microwave, spacious closet and bathroom. Housekeeping is once a week and there's a laundry room on each floor if you want to do your own laundry instead of using the housekeeping laundry services. (I thought that last paragraph might be important since each facility is different and people might want to know when looking for a place)
Anonymous
Assisted LivingFamily/friend
October 28, 2025
I would give 5's to all categories. Their staff works hard to take great care of their residents. Yes, we would recommend Ivy Park at Cathedral Hill to other families based on the experience so far.
Anonymous
Independent LivingResident/client
August 18, 2025
First of all, all the staff (from management down to workers) are very friendly. They made me and my loved one feel at home right away. We feel very comfortable staying at Ivy park because of everyone's smile & saying hello. Even the residents are lively & friendly. My loved one and I enjoy the every day activities, movies & documentaries. Most of all I enjoy the live music. What makes Ivy Park stands out is the warmth feeling it radiates throughout the community.
Debi
Assisted LivingFamily/friend
July 14, 2025
It's a very well run place. Everyone is very friendly and very professional. The staff from the front office to caregivers knows everyone's name and deals with them as if they're the only resident there. My husband has been there a year and we're very happy with the care and it has a real community sense. Lots of the residents do activities (they have a fantastic activities director) and there's films every evening and musical events in the courtyard and a weekly "happy hour" which may have entertainment. The food only got a 4 because my husband loves different kinds of food. The menu is varied but there's some sort of chicken everyday and sometimes it can be bland simply because you can't serve real spicy food to seniors with many different food needs. Hope this helps! A big plus is they have a parking garage for visitor. The staff is very attentive to needs of the residents. Even the people at the front desk know everything that's going on and who to let out the front door unattended (sometimes there are a couple of people who like to take off on their own) The caregivers are very personable and treat everyone with respect. No questions or requests seem too outrageous or unnecessary. There's great communication between all the staff. I feel my husband is safe there and I don't have to worry about him.
Anonymous
Assisted LivingFamily/friend
April 23, 2025
Facility needs some fresh paint, new carpets to brighten up the common area. The main floor elevator which breaks down every two months, and need replacement per my sister as she relies on walker to wheel around the facility since her surgery. Without the main floor elevator, she has to take other elevator down to second floor, and walks down to main floor by handing onto the stair rail with her fold up walker step by step. She is supposed to get laundry service once a week, but it does not happen without her chasing after front desk to send someone over. Eight out of ten times nobody shows up that she ends up doing laundry herself. She felt pretty frustrated lately when a few washers broke down that it made it hard to find an unoccupied washer. Staff is good and helpful overall. She had a bill issue with IVY accounting from day one, and talked to related on site staff several times to get her care fee removed with her doctor's updated note on "no more diet condition". Whatever payment credits the on-site staff put through for my sister never shows up on her next bill and they still charge her care fee up till today. She is waiting to hear back from Ivy's ombudsman about it.
Anonymous
Assisted LivingResident/client
April 22, 2025
Everyone helpful, friendly and professional in their duties . Menus balanced and varied, various daily activities provided. Place is clean. Price is on the higher end but worth it. # 1 BUILDING EQUIPMENTS UPKEEP rates a 3. Elevators, Washers & Dryers, frequently "Out of Service" and Internet Service going down.
Anonymous
Assisted LivingFamily/friend
April 22, 2025
Facility is very clean Friendliness and quality of care. Excellent. Administrative staff- not very responsive, we were overcharged 3 months ago and still are waiting for a resolution. Food, mom likes it. Great activities. Value for the money- it's very expensive and her dementia gets worse and she need more care it will cost more than we can afford
Anonymous
Independent LivingApril 4, 2024
Ivy Park at Cathedral Hill is a wonderful place! The facility is attractive and very clean. The staff is very caring.
Ivy Park at Cathedral Hill
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know California’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about California’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
