Anonymous
Assisted LivingFamily/friend
October 2, 2026
Our family's experience
5 across the board. Very friendly staff. Lots of activities including live music. Spacious 1 bedroom apartment with vaulted ceiling
9199 Fircrest Ln, San Ramon, CA 94583

Anonymous
Child of resident/client
Our family's experience
5 across the board. Very friendly staff. Lots of activities including live music. Spacious 1 bedroom apartment with vaulted ceiling
Read all reviewsIvy Park at San Ramon
"Ivy Park at San Ramon is a senior living community set on a beautiful piece of property easily accessible from Interstate 680. The location boasts lovely walking paths and gardens and is near many regional nature trails and parks. It’s only a short distance to many popular restaurants and the Stoneridge Shopping Center.
At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we find new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person. Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices. Our goal at Ivy Park is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is...
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Ivy Park at San Ramon
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Ivy Park at San Ramon
A Place for Mom has scored Ivy Park at San Ramon with 7.5 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, Ivy Park at San Ramon has 54 reviews with an average "overall experience" of 3.7 out of 5.
Anonymous
Assisted LivingFamily/friend
October 2, 2026
5 across the board. Very friendly staff. Lots of activities including live music. Spacious 1 bedroom apartment with vaulted ceiling
Nicole J
Not SureToured community
September 24, 2026
Incredible experience. The people are overly friendly, facilities are spotless and nicely decorated. Place is lively, residents are nice. 5 different staff came up to our dinner table to introduce themselves. It keeps getting better every time I visit. I am moving my mom in next week! People who are super nice, friendly, informative, accommodating: [name removed] in the dining hall (so polite and helpful, never bothered by my moms numerous questions), [name removed](aka [name removed]) who takes care of food (very friendly, knowledgeable, accommodating), [name removed] who does pricing & move in (flexible, friendly, helpful, efficient... makes moving in easy), executive chef (friendly and you can actually give him recommendations once a week - wow), [name removed] who is Activities director (super friendly, knowledgeable, welcoming). I met all these people in literally a week - 3 visits. I fell in love with the place right away. They have everything (& more). I know mom will be more than happy there.
Marianne P
Not SureToured community
August 7, 2026
I took a tour with [name removed] at Ivy Park of San Ramon for my mom who has Lewy Body Dementia. I absolutely loved the place very clean, organized and I also meet a lot of residents while I was there. All the people are super nice. The food is excellent
Anonymous
Assisted LivingFamily/friend
August 5, 2026
Staff is VERY friendly and try to be accommodating however, I think they are very understaffed. Not a lot of follow up with administrative issues and when we had questions about the process to get our loved one into the facility- it was difficult to get a hold of anyone. We were dealing with multiple people and no one seemed to know what the others were doing. I should note it's only been a month since she moved in so we are giving them the benefit of the doubt to try to work out the kinks. We are hopeful that now that the move-in process is done it will go a little better
Anonymous
Assisted LivingFamily/friend
June 4, 2026
This place is a disaster. I've already told you guys DO NOT PLACE ANYONE THERE. Huge mistake. Caregivers especially are TERRIBLE.
Dana
Independent LivingFamily/friend
April 13, 2026
My parents needed more nursing care and although Ivy Park originally said they could help they could not. Their current facility has full time nurses 24-7. I thought the staff was pretty helpful with tasks around their apartment. The nursing staff wasn't all that helpful
Lona M
Not SureToured community
April 7, 2026
The person giving the tour was a salesperson in his mannerisms. He didn’t seemed concerned about our loved one. We had no contact with other staff.
Anonymous
Independent LivingFamily/friend
February 13, 2026
They need new hallway carpet as it is very worn with some seams coming apart. Also need to touch up paint in hallways and common areas. Residents are very friendly so it's a good environment for new residents moving in.
Anonymous
Memory CareFamily/friend
January 19, 2026
I really wish I had read the reviews before I put my mom in memory care here. What we were promised when we toured is definately not what we got. This facility is very expensive and the memory care unit is not a safe place for anyone who requires advanced care. My mom has been here for 1 month and has fallen 4 times. 2 times required hospital stays. NOT O.K. the facility seems more concerned about taking your money then providing care. It seems to be working for them as we still have to pay the high rent and she isnt even there (she's in the hospital). ( pretty easy money for them at the cost of my Moms wellbeing) Just wanted to warn you all before you make the same mistake.
Karen J
Independent LivingFamily/friend
January 1, 2026
The facility is very old and the company is more motivated in making money than taking care of the disrepair... I have worked with state licensing board to get old frayed hallway carpets replaced that are truly a tripping hazard. The fact that the licensing board had to demand it tells you how motivated they are to do any updating or deferred maintenance. Staff seems nice, but the turnover of their executive team is much like a revolving door. If my Mother wasn't so attached to her friend group I would move her.
Anonymous
Memory CareFamily/friend
December 9, 2025
In regards to memory care, I would only consider it if your family member has very low onset dementia. They do not want to care for anyone that needs to have any extra attention and we are paying over $[removed]K a month. They have required us to pay for a 1:1 caregiver.
Kay W
Assisted LivingFamily/friend
November 7, 2025
I loved Ivy Park and Highly recommend them. One example was my moms hospital bed did not come the first night and the charge nurse came by to check on her at 2 am found out she was sleeping in a chair and moved her to a model room to get sleep. They go way beyond to help and treat their residents like family. The staff calls you by name and remembers who you are and who your relative is. They listen and respond quickly. I would recommend them to anyone.
Anonymous
Independent LivingFamily/friend
September 5, 2025
Staff is friendly but has a very high turnover rate, food is ok, chairs in the dining room are uncomfortable-per my mom, and several times with water shut offs and elevator issues that make it very difficult for elderly people.
Anonymous
Assisted LivingFamily/friend
August 25, 2025
It has changed ownership and does not seem to be keeping up the high quality of the past. am hopeful that things will improve.
Jennifer
Assisted LivingFamily/friend
May 7, 2025
My mother is a resident of Ivy Park due to her progressing dementia. While I appreciate the staff for taking on the difficult and important work of caring for individuals with memory issues, I have growing concerns about the level of communication and oversight. This facility appears to be “old school” in its operations, with little to no technological support that would allow family members to monitor care or stay informed about their loved one’s well-being. My mother frequently tells me that no one has checked on her or that she hasn’t eaten all day. With a phone call or two, I can often verify that she is wrong, but it’s unsettling that there’s no reliable system in place for family members to confirm day-to-day care without directly tracking someone down. Facilities that care for vulnerable populations, especially those with memory impairments, should have systems in place to provide transparency and peace of mind to families. Regular updates, meal and wellness tracking, or at the very least, consistent communication would go a long way. I hope the administration will consider modernizing their approach and implementing tools that improve both resident care and family engagement. In the meantime, I continue to advocate for my mom the best I can.
Anonymous
Assisted LivingFamily/friend
April 9, 2025
Still transitioning so can't clearly comment on all.. but w love the kindness of the staff and cleanliness of the complex
Anonymous
Independent LivingFamily/friend
March 7, 2025
We find it very disconcerting that 6 key members of the Administrative staff have left in one year's time. They have huge problems with handling any maintenance issues (a small dept. that has lost two key employees). The follow up from Administrative staff is horrible. If moving wasn't such a huge ordeal for my elderly Mother, we would be relocating.
Anonymous
Assisted LivingFamily/friend
January 16, 2025
I would not recommend. We picked them because of the location to our family.
Stacey H
Assisted LivingFamily/friend
December 12, 2024
There have been some issues... like an elevator that was out for 3-4 weeks and my mom was "trapped" in her wing on the 3rd floor which is only accessed by that one elevator. Also some confusion about what exactly we are paying for in "extra services", as it seems like they aren't doing what we are paying extra for. However my mom is very challenging to work with so it is partly my mom's fault, because they try to help her and she says no. But then maybe we shouldn't be charged? Some of the hallways aren't in tip top shape, needs new carpeting, but overall the place is kept very clean. Staff are as friendly as one would hope. Again, especially since my mom is difficult... they are patient and try their best to help her utilizing different tactics. But sometimes she asks a question to the front desk and is met with "you'll have to ask your family about that" (when it's a simple question say, about her phone... how to turn the ringer off or on....., I'd hope they would just answer her question!) The quality of care is questionable simply because it's not consistent. I also wish they could play a bigger role in helping my mom choose foods for her meals that are appropriate for a diabetic. They notice she is eating pancakes, for example but don't say anything to her... she desperately needs help In This category. The value is fine for the area. One of the lowest prices in this area. Paying for the "extra" services seems confusing and the cost of that doesn't always make sense.
Anonymous
Assisted LivingFamily/friend
November 14, 2024
They have a very high turnover of staff. Lots of things fall under the rug. My mom was on the med program and they incorrectly dosed her, gave her wrong meds, gave her meds wrong time of day, said they'd do daily check ins and didn't but charged us for it. Part of rent is for the apartment to get cleaned once a week and my moms been there for 4 months and her room has only been cleaned 3 times and all 3 of those times we had to specifically ask multiple times for since they didn't do it on the normal cleaning day. The staff is friendly but many things that you pay a lot of money for and are promised don't actually happen and when you try to point that out and ask why things are not happening, it takes weeks to get a real answer and nothing is really done about it. The only reason she's still there is because they're one of the only places around here that offer a very low income option and it's the only places we can afford. They had the only elevator out for 2 months and residents in walkers were leaving their walkers at the top of the stairs and hobbling down 3 flights of stairs because there was supposed to be a staff member taking residents down the staff elevator but they rarely answered the phone or responded and residents were extremely unsafely trying to get themselves up and down flights of stairs and having to walk around without their walkers.
Ivy Park at San Ramon
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know California’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about California’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.