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Mercy House New Braunfels

550 Rock St, New Braunfels, TX 78130

For pricing & availability:
(866) 374-4058
8.7
Review score
42 reviews
Add review
8.7
Review score
42 reviews
  • 5 star
    52%
  • 4 star
    26%
  • 3 star
    12%
  • 2 star
    5%
  • 1 star
    5%
See all reviews
8.8
Review score
101 reviews
4 facilities
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Mercy House New Braunfels
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Mercy House New Braunfels
13 photos
Mercy House New Braunfels in google map
street view of Mercy House New Braunfels

Grace H

Child of resident/client

4.0 out of 5 stars

Review for Mercy House New Braunfels

Overall experience - Good food, friendly and caring staff, good feel of community. Good activities for those who can participate. Overall, I would recommend them to others who are searching for care for their loved one.

Read all reviews

Mercy House New Braunfels

About the facility

Mercy House is located in New Braunfels, Texas. WE ARE DOING IN PERSON TOURS. It has one community located in Cross Street and the other strategically positioned in Rock Street all within the beautiful small town of New Braunfels.

The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents.

The Mercy House teams are shortlisted and carefully selected among the best to have highly trained and experienced staff members always on location to meet the needs of residents. Our team is very understanding and compassionate with the knowledge to offer memory care to residents in the late stages of Alzheimer's and dementia. Moreover, the community will not only offer you a loving and friendly environment but also assurance of total medical care.

The best part about Mercy House is our lifestyle amenities that give residents the chance to grow while at the same time enjoy their freedom and time to do more life-changing activities. The community boasts of amenities as:

Outside patios and garden peaceful enough for senior residents to appreciate nature
Onsite beautician
Common areas indoors where residents get to relax with friends; new and old alike
Ample parking space...

Senior living options offered

  • Assisted Living
  • Memory Care

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Mercy House New Braunfels

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Semi-PrivateStarting at $4,800/mo

Memory Care

  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Semi-PrivateStarting at $4,800/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Mercy House New Braunfels
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Select preferred date

Amenities

at Mercy House New Braunfels

Healthcare Services

  • Medication Management
  • Incontinence Care
  • Staffing & Ancillary Services
  • High Acuity Care

Meals & Dining

  • Low / No Sodium
  • Organic
  • Gluten-free
  • Vegan

Room Amenities

  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Cable or Satellite TV
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)
  • Pet Care Available

Common areas

  • Outside Patio
  • Indoor Common Areas
  • TV Lounge
  • Outdoor Common Areas

Recreational areas

  • Piano or Organ
  • Raised Garden Beds

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • Spanish
  • English

Activities

  • Bible Study Group
  • Birthday Parties
  • Devotional Activities On-Site
  • Forever Fit

Compare

Mercy House New BraunfelsMercy House New Braunfels

550 Rock St,
New Braunfels, TX 78130

Brookdale New BraunfelsBrookdale New Braunfels

2457 TX-337 Loop,
New Braunfels, TX 78130

Chapters Living of New BraunfelsChapters Living of New Braunfels

2022 Hwy 46 West,
New Braunfels, TX 78132

Elan Westpointe community exteriorElan Westpointe

2140 Independence Drive,
New Braunfels, TX 78132

8.7 out of 10
Review Score42 reviews
9.4 out of 10
Review Score57 reviews
8.7 out of 10
Review Score21 reviews
8.3 out of 10
Review Score54 reviews

Studio

Not available

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

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Download brochure

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Call Now

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Reviews

for Mercy House New Braunfels

8.7 out of 10
Review Score1-20 of 42 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.4
Care Services
4.5
Staff
4.2
Meals & Dining
4.1
Activities
4.0
Value for Cost
4.2

A Place for Mom has scored Mercy House New Braunfels with 8.7 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Mercy House New Braunfels has 42 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 42 reviews

Last Updated: 10/1/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Grace H

Memory Care

Family/friend

October 1, 2026

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

Overall experience - Good food, friendly and caring staff, good feel of community. Good activities for those who can participate. Overall, I would recommend them to others who are searching for care for their loved one.

Paula

Memory Care

Family/friend

August 14, 2026

5.0 out of 5 stars
Verified Review

Mercy House New Braunfels

Everything was always clean, the food was good, and the staff was very attentive and caring. My husband passed away last March, but I have only good things to say about Mercy House. I’m very grateful for the care and kindness he received during his time there.

Vicki N

Memory Care

Family/friend

July 17, 2026

5.0 out of 5 stars
Verified Review

The right fit!

Mercy House was the right fit for [Name removed]. He was happy there , and during the almost 8 months he was there, there was very little staff change, so he became very comfortable interacting with the same people. It's a very different place from most memory care facilities. Much more home-like. I almost felt like he was with relatives. I popped in at all different times, day and night, and never saw anything that worried me. The place could use a little bit of a facelift, but that didn't affect the experience for the residents at all. They are well taken care of. I actually recommended Mercy House to a friend and her Father is there now. I feel very blessed to have been guided there. Thank you!

Anonymous

Assisted Living

Family/friend

March 19, 2026

5.0 out of 5 stars
Verified Review

The best I could had ever made

My husband has had such great care. The entire staff is caring and the food is delicious. If up to it they have activities to participate in. All in all its just a wonderful place.

Amy L

Memory Care

Family/friend

February 23, 2026

1.0 out of 5 stars

Serious Safety and Supervision Concerns

I do not recommend this facility. We met with management on [Date Removed] regarding ongoing safety and care concerns. The front gate has been broken for months, wheelchair access is difficult to not possible, and exterior areas had wasp nests, debris, and slip hazards. Cameras are not monitored, some do not work, and evening/overnight shifts are not overseen. Despite being told residents are checked every two hours, our family-installed camera showed our father placed in bed mid-afternoon on [Date Removed] and left there for many hours. We also documented him awake and mumbling throughout the night, yet staff were unaware. On[Date Removed] we requested a room change after repeated physical aggression from his roommate and provided video evidence. The owner was frequently on-site but never engaged with families. Our family expected a safe, attentive, and well-managed environment. Instead, we encountered unresolved maintenance issues, inconsistent supervision, and limited accountability.

Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Anonymous

Assisted Living

Family/friend

February 12, 2026

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

This community feels very homey and welcoming. The staff genuinely seem caring and attentive, and the higher staff-to-resident ratio is definitely reassuring. The only reason I'm giving four stars instead of five is that the building could use some upkeep, both inside and outside, as parts of it feel a little run down. Overall, still a positive experience.

Jill D

Not Sure

Toured community

December 9, 2025

5.0 out of 5 stars

The staff is warm, caring, and patient, and they truly treat residents like family. The environment is clean, peaceful, and welcoming, and you can tell they put their heart into everything they do. I’m so grateful for the compassion and support they provide every single day. Highly recommend!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Anonymous

Memory Care

Family/friend

September 22, 2025

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

Anonymous

Assisted Living

Family/friend

August 20, 2025

5.0 out of 5 stars
Verified Review

Great place to live.

It is a place you can feel confident your lived one is cared for. By all means go see for yourself. I definitely would recommend

Anonymous

Assisted Living

Family/friend

August 18, 2025

1.0 out of 5 stars
Verified Review

Beware

We pulled mom out after only two days. First, they messed up her medications, multiple times. Second, they left the bathroom locked because one of the residents was putting silverware in the toilet. One time when mom needed to use the bathroom there was no staff in the house, they were apparently across the way in the second house Not only did this cause her to not be able to use the restroom, I feel it was very dangerous having no staff in the house at any time. Third, we brought some food specifically for her to be able to have in between meals, at their suggestion. We brought bread, peanut butter and jelly. However, when she asked for a snack, they couldn't find the food. I did not feel safe having mom stay there. I debated reporting them to the State but ended up just focusing on mom I will say the one fantastic thing they did was set her up with a wonderful nurse practitioner for her wound care. Also, the food that they served was brought in from a local restaurant made into a large casserole dish, and they just spooned it onto the plates. My mom thought it was all horrible slop.

Jennifer B

Assisted Living

Family/friend

June 26, 2025

5.0 out of 5 stars

Beautiful & compassionate

Mercy house is such a beautiful small assisted living & Memory Care that treats their residents with the compassion we’d all want for our loved ones. Staff is caring and loving. Smaller is sometimes better for those w/ Alzheimer’s, this place has it all. Watching the care givers was heart warming.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

June 6, 2025

5.0 out of 5 stars
Verified Review

Nice Caring Community

All at 5. One caveat: memory care really is there focus. While living independently in an apartment my mother-in-law had begun to exhibit occasional episodes of very poor judgment that put her at risk. Her memory was still fairly intact despite being 90. Once we moved her to Mercy House we came to the realization that the other residents were much more demented than she was and it distressed her. Mercy House didn't do anything wrong. During the intake interview they asked the appropriate questions about her memory status but we failed to communicate her higher level of mental function between the two episodes that were a serious threat to her safety.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Summer Doull-Irelan

Memory Care

Family/friend

May 1, 2025

5.0 out of 5 stars

Wonderful Place for Mom

Mercy House New Braunfels has been a true blessing for our family. The staff are incredibly compassionate, attentive, and treated my mother with the dignity and love she deserved. The environment is warm, clean, and thoughtfully designed, and the activities kept her engaged and happy. Our family Highly recommends MH to any family looking for quality memory care. Thank you to the director & staff at Mercy House for all your thoughtfulness & love towards Mrs.Patti

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

November 13, 2024

2.0 out of 5 stars
Verified Review

Unsafe for residents who cannot advocate for themselves

The only activity I was aware of was an employee picnic. The medicine was not given properly. The bathrooms were kept locked. The food was poor. There were no activities for residents. The administration was unable to help with our issues. We withdrew my mom after only a few days. The staff would often be in the other physical building so unable to help. Also the other residents were not alert enough to be companions.

Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Anonymous

Memory Care

Family/friend

August 26, 2024

2.0 out of 5 stars
Verified Review

Do not recommend

I would not recommend Mercy House of New Braunfels to anyone that has a loved one that needs extra help and is in the last stage of life. They are under staffed and if your loved one is unable to feed themselves or toilet themselves. This is not the place for them. Mom was unable to talk and tell us anything but her health rapidly declined once moved in. They have a nice staff and facilities it is just understaffed and poorly run.

Carolyn

Assisted Living

Family/friend

April 10, 2024

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

The staff was outstanding, and I would highly recommend it to other people.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
4.0

Kay M

Assisted Living

Family/friend

January 16, 2024

5.0 out of 5 stars
Verified Review

Family feel

Their staff is exceptionally kind and seem to love the residents like family.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Carolyn Crill

Memory Care

Family/friend

March 29, 2023

5.0 out of 5 stars
Verified Review

I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

anonymous

Memory Care

Toured community

December 9, 2022

4.0 out of 5 stars
Verified Review

Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.

anonymous

Memory Care

Family/friend

April 4, 2022

5.0 out of 5 stars
Verified Review

Would Recommend It - No Problems - Very Nice Place

I would recommend it to others. I like that it's a small community, and they're very friendly. In general the facility is old but clean and adequate. The exercise outside area is nice as well. They just changed ownership from Sodalis to Mercy House, but as far as I know so far things have not changed yet.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Mercy House New Braunfels

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Mercy House New Braunfels

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Mercy House New Braunfels

  • Mercy House New Braunfels offers Semi-Private. Learn more.
  • Call (830) 624-7702 to reach a resident at Mercy House New Braunfels.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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