What room types does Prestige Senior Living Orchard Heights offer?

Prestige Senior Living Orchard Heights offers Studio and 1 Bedroom. Learn more.

How does A Place for Mom score Prestige Senior Living Orchard Heights?

A Place for Mom has scored Prestige Senior Living Orchard Heights 1 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

What is the phone number for Prestige Senior Living Orchard Heights?

Call (503) 566-9052 to reach a resident at Prestige Senior Living Orchard Heights.

Prestige Senior Living Orchard Heights | Assisted Living & Memory Care | Salem, OR 97304

Compare

Prestige Senior Living Orchard Heights 695 Orchard Heights Road Northwest, Salem, OR 97304	Redwood Heights Assisted Living 4050 12th Street Cutoff SE, Salem, OR 97302	Skyline Manor Care Home 1475 Sandstone Ct. S, Salem, OR 97306	Bonaventure of Salem 3411 Boone Rd SE, Salem, OR 97317
1 out of 10 Review Score32 reviews	9.6 out of 10 Review Score52 reviews	9.5 out of 10 Review Score9 reviews	9 out of 10 Review Score41 reviews
Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Not available	Studio Starting at $X,XXX/mo
1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo
2 Bedrooms Not available	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Not available	2 Bedrooms Starting at $X,XXX/mo
Active promotion No	Active promotion No	Active promotion No	Active promotion No
Pet friendly Yes	Pet friendly Yes	Pet friendly No	Pet friendly Yes
Care types offered 2 Assisted Living, Memory Care	Care types offered 1 Assisted Living	Care types offered 2 Memory Care, Residential Care Home	Care types offered 3 Assisted Living, Memory Care, Independent Living
Schedule Tour	Schedule Tour	Schedule Tour	Schedule Tour
Share With Family	Share With Family	Share With Family	Share With Family

View map	View map	View map	View map
Download brochure	Download brochure	Download brochure	Download brochure
Call Now	Call Now	Call Now	Call Now

4.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Staff

4.0

Very thorough tour. Helpful analysis of our needs. It was an excellent explanation of what we need to do to move forward.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

Excellent tour and I will be working toward moving my mother into this facility. Thanks for everything.

1.0 out of 5 stars

Cleanliness

4.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Staff

2.0

Meals & Dining

3.0

Not fun initial experience! Awful.

Totally misrepresented initially. Low number of workers. Very rude and dishonest administrator. Things have leveled out finally but I was told I was going to be included in monthly reviews. Not. I was told her fees would be $[removed]+ for level 6+ care. Her bill was $[removed] plus. I put calls in to admin, marketing dept and finance dept. never returned my calls. Not one to this day. Very disappointed. But… have nowhere else to take her. [name removed] was really having a hard time w the transition and upset quite a bit initially - she just had to sell her home, car and had lost all of her savings. A real lack of professionalism and compassion for her . Initially she only got 2 showers in 2 1/2 weeks and is incontinent. They kept sending in a very young man to do her showers which she wasn’t comfortable with… and when she refused they just didn’t do one for her. Incredible experience. Things seem to be a bit better now. I have to make this work. It’s been a terrible experience however getting here.

Response from Prestige Senior Living Orchard Heights

June 25, 2025

Kristy, We’re sorry your experience getting started with us didn’t meet your expectations. Transitions like this are never easy, especially under difficult personal circumstances, and we regret that it added stress to an already emotional time. While we understand that not everything went smoothly early on, we’re glad to hear things have since leveled out. Our team has made meaningful progress in strengthening communication, improving care coordination, and addressing concerns more proactively. That said, if your experience still feels like a one-star, we’d like to better understand why that is, and what it would take from us to make it better. We’re here, we’re listening, and we’re willing to keep working toward a better experience for both you and your loved one.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Activities

2.0

Staff

3.0

Meals & Dining

2.0

Direct care staff were great. Management a disappointment.

Direct care staff were wonderful, management very poor. When my mother was there, the facility had very poor management who were not the least interested in returning my calls or meeting with me. Shortly before my mother passed away, the manager was relieved of their duties and a temporary person was brought in from the home office. My mother only lived a few more weeks after this transition so I can't speak to any issues regarding improvements in that area. People considering the facility should really investigate the management situation, particularly the longevity.

5.0 out of 5 stars

Verified Review

Our family had an in person tour with Prestige Senior Living and we thought it was a great tour experience, all of the staff members were really nice and did a great job presenting what they had to offer.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Caring and Attentive Staff

They have an incredibly caring staff working in the memory care program. These staff members were always attentive to the needs of my mother. They were especially wonderful on the day my mother died, not only providing care to my mother but to me as well.

4.5 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.5

Care Services

5.0

Staff

5.0

Meals & Dining

5.0

Highly recommend

Prestige Orchard Heights is a smaller facility so the staff is smaller and they all know the residents individually. They are able to build that relationship with them and that is golden when you are leaving your parents at a facility. We know that she is well taken care of and with people who really care.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Staff

4.0

Meals & Dining

5.0

Would Recommend

It seems to be a pretty nice place. The people there are very nice. My Mom likes it.

2.0 out of 5 stars

Verified Review

I didn't like their communication. They ended up denying our loved one based on behavioral issues, but it took them about three weeks to get back with us to let us know that. I think they could have been more upfront with that information sooner.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Good job

We looked at a lot of different communities and found this to feel most like home. At first, we were skeptical because we read some bad reviews. Being here, we can honestly say that we were mislead. No place is perfect, but they try hard here and it has made some big improvements. The team is warm and inviting, the residents are very nice and active. My dad loves happy hour on Friday's and so does everyone else! They allow pets which was vital for us. The managers seem to demonstrate genuine compassion when interacting with residents. The food is good, but some days it can take a while before you are served. Overall, my dad is happy and plans to be here for quite some time.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Oasis in Salem

My mom was in need of Assisted Living when she know longer could remember what pills she needed. I checked over 10 facilities before deciding on Orchard Heights in West Salem. The Admissions person, [name removed] is an absolute sweetheart and listened to every issue regarding my Mom's care. She put me at ease quickly as I was introduced to the Manager [name removed] who is very kind but knowledgeable in the field of geriatrics. My mom and I enjoyed a delicious meal from Chef [name removed] and I was then introduced to the RN who was very caring and informative about my Mom's condition. My Mom has been at Orchard Heights for 2 months now and she smiles now and has new friends that she sits with at the dining table. She gets excited about the trips they take in the facility bus. I am so happy that I chose this little oasis in Salem.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Gem in West Salem

Absolutely wonderful Assisted Living in West Salem. Orchard Heights stands out for its great service, good food and wonderful caring staff. My Dad has had the best care since moving in June 2019. The food is well prepared and delicious, the staff are caring and the manager Tracie keeps everyone in good spirits. I would highly recommend this facility

5.0 out of 5 stars

Cleanliness

4.5

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

3.5

Hidden Gem

Orchard Heights does it right! Our family loves the beautiful West Salem location. The courtyard makes you feel as if you're in your very own backyard. The apartments are spacious, the staff is courteous and the food is actually delicious! The only thing we would change would be adding someone at the front entrance to welcome guests. When we first arrived to tour, we weren't sure where to go as the reception desk is upstairs. Other than that, we are very happy with this place and so is mom!

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

love orchard heights

Super impressed with this little gem in West Salem. It's location is breathtaking views of Salem. The Manager [name removed] is kind and very informative about the health care industry. My Mom enjoyed delicious meals. I was introduced to the chef [name removed] who has many years of experience and goes to the extreme to cater to the individual needs of the clients. The staff smile and care about Mom's care. They all greet her and knew about her specific health needs. I would highly recommend this place if your family needs

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Great place

Really enjoyed the time here at Orchard Heights. Excellent managed facility by [name removed]. Beautiful location at a incredible view of Salem. Chef prepared foods and great service. The prices were reasonable.

5.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.5

Value for Cost

4.0

Care Services

4.0

Activities

3.5

5-Star living in West Salem

I was brought here by my daughter. She raved about Orchard Heights. She said the food was wonderful, the building was clean and smelled great, and lastly she said I would feel like everyday is a holiday. She was right. I have loved every day I have been here (since March 2019). Even when there have been difficult days for me the staff have been wonderful at making me feel at home and cared for. I am aware I have other neighbors that need things as sometimes I do, but I think everyone tries their best. I am so happy with the decision my daughter helped me make.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Horrible

Horrible, charge for services that are not provided. We first moved our love one in and everything seemed fine the major staff changes (upper management) brought the roof down. Poor food senior staff that were untruthful and let me tell you we were charged for services not provided. No toilet paper in the bathroom shower curtain broken and not fixed for a month until we notified staff of the problem. You are paying for sub standard living. Rental Equipment lost and you are stuck with the bill $$$$. Sub Standard food (canned even when in season) filthy dining room (food on table and floors hours after service). We were told that the room was monitored if the door opened well we opened and closed the door for an hour and guess what no one showed up this was done on several occasions with the same result.

0.5 out of 5 stars

Verified Review

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Your loved one deserves better!

At first we felt this was a great place. Light open dining and suites. It didn't take long for everything to change. Our parent was charged for services that were not given, the place had negative vibes and even basics like cleaning etc. went down hill. Management was/is not honest and there was no regard for our parent. They lost her wheelchair, took over a month to fix her broken shower rod holder and I could go on and on. The damage done to our elderly parent because of OH can never be undone. It is SO SAD that people, who are in the business of caring for elderly people in need, DO NOT CARE. This is largely a review of those in charge, not necessarily the one on one care givers. Don't be taken advantage of because your family is in a desperate situation. Your loved one deserves better. And this place is the worst. I'm sorry, but it's true.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

STAY AWAY!!!

If you care at all about your loved ones, you will keep them as far away from this place as possible!! Our mom was there for 3 years & the only reason she stayed that long is because I didn't have a car and my sister & I lived close to her. Great management would come & go, great care takers would come & go.... the bad ones stayed. We came to visit my mom dozens & dozens of times to find her with soiled pants, bedding and even floor! There was a lot of theft there, (one person went to jail). They did not serve fresh fruits & vegies, it was canned. We constantly had to bring mom food because Orchard Height's Prestige Living was so bad! There isn't enough space here to warn you of all the terrible encounters we had with them. We are VERY thankful though, that mom is now in a NEW facility that cares, attends & respects her the way any elderly person should be treated. (AND, they have really good fresh food!)

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

My mom was a resident at Prestige Orchard Heights 2 1/2 months. She became Ill and required hospitalization and, after that, further care in a nursing facility. She was scheduled to discharge back to Orchard Heights but on the day of her discharge, the director there informed us there was no longer room for her. In other words, we were misled and my mother was being discharged with no where to live. This left me scrambling to figure out what to do. The director NEVER contacted me or let me know that this outcome was a possibility. Thankfully, the staff at the nursing facility offered to help with making other arrangements. In my opinion, Orchard Heights is being run by very unprofessional, uncaring people. What other explanation is there when a frail, 90 year old woman is turned away without any notification. My mom is going to be ok-no thanks to the staff at Orchard Heights. Stay away from this place. Their main goal is getting as much money as they can. The residents mean NOTHING to them.

Response from Prestige Senior Living Orchard Heights

September 21, 2018

Hello, Thank you for your concerns. I was involved in your mother's situation and was to shed some clarity. When a resident leaves the community, it is policy and procedure to provide an assessment as the needs of our residents can change drastically. In providing the assessment for the care needs and services required to keep mom safe, we were not able to assess within the hour and the hospital was ready to discharge. We weren't able to accommodate the assessment so late in the evening but were able to go the following day. The hospital hadn't given proper notice and for that we are so apologetic to you and your mom for the last minute discharge efforts. Our goal is to make sure Mom' needs can be met now that there had been a change in her condition. It would be uncaring to accept her back not knowing that Prestige at Orchard Heights could or couldn't accommodate her new care needs. We wish you all the best for you and your mom.

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

Know Oregon’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Oregon’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Prestige Senior Living Orchard Heights

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About the facility

Prestige Senior Living Orchard Heights Amenities and Services

Senior living options offered

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Assisted Living

Memory Care

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Reviews

Not fun initial experience! Awful.

Direct care staff were great. Management a disappointment.

Caring and Attentive Staff

Highly recommend

Would Recommend

Good job

Oasis in Salem

Gem in West Salem

Hidden Gem

love orchard heights

Great place

5-Star living in West Salem

Horrible

Your loved one deserves better!

STAY AWAY!!!

Neighborhoods

Tips for evaluating your community options

Frequently Asked Questions about Prestige Senior Living Orchard Heights

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