What room types does The Park Lane offer?

The Park Lane offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

How does A Place for Mom score The Park Lane?

A Place for Mom has scored The Park Lane 6.2 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

What is the phone number for The Park Lane?

Call (831) 373-0101 to reach a resident at The Park Lane.

Reviews page 2 with 119 reviews for facility The Park Lane

The Park Lane 200 Glenwood Circle, Monterey, CA 93940	The Cottages of Carmel 26241 Carmel Rancho Blvd, Carmel, CA 93923	Ivy Park at Monterey 1110 Cass Street, Monterey, CA 93940	Merrill Gardens at Monterey 200 Iris Canyon Rd, Monterey, CA 93940
6.2 out of 10 Review Score119 reviews	9.2 out of 10 Review Score24 reviews	8.6 out of 10 Review Score28 reviews	6.8 out of 10 Review Score17 reviews
Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo
1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo
2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Starting at $X,XXX/mo
Active promotion No	Active promotion No	Active promotion No	Active promotion No
Pet friendly Yes	Pet friendly Yes	Pet friendly No	Pet friendly Yes
Care types offered 3 Assisted Living, Memory Care, Independent Living	Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care	Care types offered 3 Assisted Living, Memory Care, Independent Living
Schedule Tour	Schedule Tour	Schedule Tour	Schedule Tour
Share With Family	Share With Family	Share With Family	Share With Family

View map	View map	View map	View map
Download brochure	Download brochure	Download brochure	Download brochure
Call Now	Call Now	Call Now	Call Now

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

I was very impressed with the ceo who gave us the information and the tour. Not only did she listen to our concerns but she had excellent information about drs evaluations, insurance and care requirements. The facility itself is undergoing a huge update and remodel which is making everything lighter and brighter. I hope they are going to be able to keep the present chef as he is extremely qualified and comes with a lot of restaurant experience. There was a lot of interaction with residents and staff, many activities taking place.

4.0 out of 5 stars

Verified Review

Review for The Park Lane

Park Lane is VERY convenient if you're still driving, to many different resources in Monterey. If you are not driving they provide chauffeurs to many different shopping areas. The BEST is I met a woman and we fell in LOVE and I moved in together with her, and "It's getting better all the time"!

5.0 out of 5 stars

Verified Review

Review for The Park Lane

I found the staff very helpful and felt the room was nice. I also worked the most with [name removed] and I found her lovely and efficient My aunt was there for respite care and did not really want to be there - she simply wanted to be at home.

3.0 out of 5 stars

Verified Review

Some positives, Some negatives. On balance, my spouse is positive, I am negative.

Almost daily music entertainment a positive. Happy hours and Ice-cream socials nice. Maintenance actions slow. Some discrepencies noted upon check in still not resolved after a year+. Add to that, a new roof leak and mold now in one bedroom ceiling. They are "Working on it". Rent increased 10% after one year. Exterior items like stairway bannister rickety. Hallway carpeting stained and worn. Staff generally unresponsive to requests regarding billing, parking, use of computer/printer in public space, etc.

2.0 out of 5 stars

Verified Review

Review for The Park Lane

Lack of organization from billing to medication management. I wouldn’t recommend

1.0 out of 5 stars

Verified Review

Review for The Park Lane

I think the PARK LANE is heading downhill...only time will tell. Like I have been saying, this place is going downhill and I believe because the top is bleeding off the money from the bottom so the bottom is leaving constantly for higher wages elsewhere...less and less capable people are replacing them. Good luck with that sequence

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

2.0

Staff

3.0

Meals & Dining

2.0

good option but room for improvements

They could improve upon a lot. Right now they're going through bankruptcy so it's hard to know what's going to happen moving forward. They need better leadership, more maintenance staff, better food, more activities for the truly active people (plenty for more of the less active or disabled folks right now). They have good communication. The people who work there are VERY nice. They also make sure they hear from every resident in the morning (via a button they have to push) so I know my mom is safe at the very least. But it needs an overhaul and better infrastructure. It takes a long time to get maintenance to come because they are understaffed. Also, they have zero accommodations for people who are hard of hearing (like my mom) so that has been challenging. And the acoustics in the dining hall are terrible. Even for people who can hear! And they are building another tower so they will definitely need to get it together before bringing in more residents. But overall I'd say it's just "fine". It could be great and hopefully will be under new ownership! I can't say that I absolutely don't recommend it, but I do recommend that people really do their homework.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

1.0

Just the Facts...

Mom was recently transported to Salinas’ hospital because Salinas had a trauma unit. My Mom had fallen down and had some internal bleeding. By 9 AM the next day, the bleeding had stopped (no surgery), and she was cleared for discharge at 12 noon. My Mom called Park Lane and asked for transport. Park Lane refused the request. Google map shows the shortest distance from Park Lane and Salinas’ hospital is 21.3 miles. It was up to Park Lane and the hospital to arrange transportation. Salinas hospital noticed Mom was on Medicare. If the patient required gurney transport (ambulances transport by gurney), then Medicare and no one else would have to pay for the transport. After waiting 7 hours, my Mom must have been exhausted. At 7 PM, while still waiting, she fell down, hit her head, and died. All she wanted to do was go back to Park Lane and be with her friends, whom she had come to like very much. I hope no one else had to write their Mom's obituary on Christmas. Just the facts.

3.5 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

3.0

Care Services

4.0

Activities

3.0

Staff

4.0

Meals & Dining

3.5

Overall recommend

There have been 3 Executive Directors since 2022 and at least that many Executive Chefs. While the building and grounds were obviously luxury at some point, they are not maintained to that level now. They are almost always short staffed. However, the staff they do have are lovely and trying their best. Pacifica Senior Living (parent company) does not pay well so it is hard to hire and keep good employees. Hopefully, that will change soon with the new Executive Director that started in August.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Review for The Park Lane

We moved my mom out after one month. It was a terrible experience for her. The staff didn't attend to the memory care residents. There were very confused and agitated people entering her room and it wasn't kept clean. Overall a very upsetting experience

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

3.0

Care Services

2.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Review for The Park Lane

Great for activities. But we signed a contract and they want to raise the rate 10% our contract says 3-5%. And after getting a verbal ok from the manager the rent bill showed 10% my mother was asked to pay the entire amount and then they would reimburse her! Also contract states how much the charge is for a load of laundry $15 it has been raised to $25 letter sent in a memo without a 30 day notice! And not requiring a signature for a new contract. My mother still does not have a working thermostat in her room! Crack in sink is still there a year later. They move people into rooms that aren't fixed or ready for move in. The Jacuzzi hasnt worked in years (at least 6) but they show you on the tour and tell you they are waiting on a part! They should not have to pay for parking! Intimidation tactics are being used!! Residents were told if you complain (to authorities) people might not live here and we might have to close then where will you be! Management will answer emails but not return phone calls! Residents are not being told their packages are at the front desk. Some packages have been there for three weeks!

Response from The Park Lane

June 19, 2024

We pride ourselves on having friendly and professional staff, so please do not believe those that try to tell you otherwise, as we welcome all feedback. We can say that some of the positive changes in our communities are a result of resident and family opinions. And we often use these suggestions as teachable moments. With regard to the laundry service. Linens and towels are cleaned within your monthly rent. The personal laundry service fee was raised in May. We sent out a 60-day letter followed by individual phone calls. For personal laundry, you can elect to use the service, or (as some family members have chosen) wash/dry your mom’s personal laundry using the available machines at no cost. The “Jacuzzi” is a huge disappointment for us as well, and unfortunately, it was broken long before we purchased the building. We have continually attempted to secure a vendor to fix this once and for all. With regard to contractual issues on rent increases, we would like to discuss this with you personally. Please make an appointment with the Executive Director. We will address any maintenance issues at that time. Finally, it is our personal practice to return phone calls within 24 hours.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

New to The Park Lane

Moving my mom to The Park Lane was a huge decision for all of us, and so far so good! Mom is 85, healthy and independent. She has been welcomed into the community and is happy in her new surroundings. Everyone has been helpful and the staff is very kind. I will say it's a little rough around the edges, and the food is mediocre. It also feels like a majority of residents are struggling with mobility. It's an older crowd and not necessarily a vibrant and active community. That being said, people seem happy and there are lots of activities for people of all abilities. But ultimately we are happy with mom's new situation.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

Meals & Dining

4.0

ABOUT MAINTENANCE

It’s a paradox. Staff and management are quite friendly. The staff is responsive to requests; management is not. Long-time residents report maintenance problems left unattended to for months or even years. They have grown accustomed to the lack of response. I asked four times for a connection to the free internet but got zero response. The Park Lane holds a monthly Maintenance Chat where residents can speak directly to the Maintenance Director. He promised a fast response (“probably tomorrow”) that never happened. In frustration, I ordered Comcast more than a week later. I find the food generally good. The delay between ordering a meal and its delivery is typically quite long.

2.0 out of 5 stars

Cleanliness

3.0

Friendliness

4.0

Value for Cost

1.0

Activities

3.0

Staff

3.0

Meals & Dining

1.0

Current Park Lane review

I moved to the Park Lane in December of 2022. I had a Traumatic Brain Injury and needed to simplify my life as much as possible. I went for a 2 week stay and felt that I could be happy there. For a while I was optimistic, responses to issues that needed attention were timely, food was healthy and tasty and delivered in a timely manner. Most residents liked being there and felt well-taken care of. Forward 6 - 8 months things gradually changed. Requests for maintenance ignored or done in a way that did not resolve the problem, meals gradually got worse and worse until I really did not want to go to the dining room to eat. In fact, conversations during meals was mostly complaining about the quality and delivery of the food. A dinner could take an hour or more to get. I moved out after being there a year. I WOULD NOT recommend moving there or putting your loved one in this facility. I am not the only one who left, there are many empty units now.

2.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Memory Care

I'm rating the memory care unit at Park Lane. The other parts of the facility seemed better, but memory care had very little staff engagement. Lack of cleaning or maintenance, and very few activities. When we visited they showed us the beautiful amenities, described an active lifestyle and quality personalized care. The outdoor garden was very nice and they are pet friendly.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

2.0

Beautiful redwoods, Sad it did not work out

I would not recommend this place to anyone. I tried to work with management but decided it was best for Mom to leave as soon as possible. I hope that one day it will get the care, quality, staff, and nursing that one deserves. One should feel safe, cared for, respected, listened to when residing in a place like this. The building is in need constant maintenance, in need of repair, plumbing problems, the gym has outdated equipment, windows and upper decks never cleaned, and everything could use a good scrub. The landscaping is very nice and the grounds are well taken care of. There is a nice walking path, lovely outdoor seating, huge patio in the back, a top floor for events and view of the bay. Lots of potential one day.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Review for The Park Lane

My loved one was initially in the assisted care, think that is what it's called, the higher level of care, and they were not at all timely in responding to their requests. That is the biggest problem that we've had with TPL.

1.0 out of 5 stars

Cleanliness

3.0

Friendliness

5.0

Value for Cost

3.0

Care Services

1.0

Activities

5.0

Staff

3.0

Meals & Dining

5.0

Hire a Private Caregiver because you'll need it

Please do not put your loved one here if they need a lot of assistance because you will NOT get it. They make the bed over my mother's soiled sheets, they do laundry and burn her blouses, they ask our Private how to giver her a shower because they don't know what to do, they are on their phones watching movies while I walk by carrying out loads of trash. There seems to be little to no training. This place is expensive, the food is great, and the gardens are nice. But if you need lots of help, hire a private caregiver, please.

5.0 out of 5 stars

I have been working with [name removed] who is absolutely wonderful! She has made my transition back to this community easy and pleasurable! She is so professional and simply awesome!

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Improve medication management

The Park Lane is a great facility, but there's some work that needs to be done in how they handle assisted living. Right now, we are specifically having a problem with the medication my dad is supposed to be getting. I understand when something changes they will need written approval for it, but at the same time they didn't give him the correct dosage that was on the label and that went on for a couple days - he needed that full dosage. There were instructions to cut the pill in half and the refused to cut it in half because, "that isn't what we do". It seems like they can't administer medications properly. My dad isn't happy about it, he knows what needs to be done with his medication(s). We moved him into assisted living under the guise that he'd be receiving medication management: the correct dosage and in a timely manner at the right time. The maintenance guy comes in and gives it to him and if that's how they do things, then okay. But the timeliness is off, despite the time we've told them. It needs to be given at a specific time, and they'll come in 2 hours earlier. It kind of seems like they want to give it to him whenever they want, so that is an issue that needs to be improved.

The Park Lane

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for The Park Lane

Review for The Park Lane

Review for The Park Lane

Some positives, Some negatives. On balance, my spouse is positive, I am negative.

Review for The Park Lane

Review for The Park Lane

good option but room for improvements

Just the Facts...

Overall recommend

Review for The Park Lane

Review for The Park Lane

New to The Park Lane

ABOUT MAINTENANCE

Current Park Lane review

Memory Care

Beautiful redwoods, Sad it did not work out

Review for The Park Lane

Hire a Private Caregiver because you'll need it

Improve medication management

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