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The Phoenix at James Creek

90 Ruth Lane, Cumming, GA 30041

For pricing & availability:
(866) 374-4058
8.7
Review score
32 reviews
Add review
8.7
Review score
32 reviews
  • 5 star
    37%
  • 4 star
    31%
  • 3 star
    16%
  • 2 star
    3%
  • 1 star
    13%
See all reviews
8.1
Review score
1500 reviews
49 facilities
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The Phoenix at James Creek
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The Phoenix at James Creek aerial view of community exterior
13 photos
The Phoenix at James Creek in google map
street view of The Phoenix at James Creek

Debbie E

Child of resident/client

5.0 out of 5 stars

Caring Staff, Clean Facility, Various Activities

I used A Place for Mom to find Phoenix at James Creek and Mom and I couldn't have been more satisfied with the choice. For the 27 months she lived there she was well cared for, enjoyed the amenities and programs, and made her apartment a personal and wonderful home. Management is always engaged and available, and the Wellness Staff are kind, caring, and attentive to everyone's needs. Everyone there told me stories about Mom that proved how well they knew and interacted with her, and I saw it with everyone who lived there whenever I visited. My experience with Phoenix at James Creek was easy and professional, I felt comfortable with Mom being there.

Read all reviews

The Phoenix at James Creek

About the facility

The Phoenix at James Creek is a state-of-the-art assisted living and memory care community that offers resort-quality amenities in a prime location blending understated elegance with personalized care. With numerous indoor and outdoor common areas, a rich calendar of events, and highly trained staff and caregivers, residents can count on this community to provide a friendly face and a helping hand.

The Phoenix at James Creek Amenities and Services

The Phoenix is here to lend a hand in any way they can. Bathing, dressing, and medication management are just a few convenient services residents receive. In addition to on-site therapy and healthcare, the community also provides assistance with things like maintenance and housekeeping services so your time is truly your own.

The community’s signature dining program provides residents three balanced meals a day crafted by the community’s own professional chef. Each nutritious dish is served in their elegant restaurant-style dining area and can be customized to support certain dietary preferences like low-sodium or vegetarian.

Experience prime comfort and engagement in the community’s inviting common areas and multipurpose rooms, where residents are free to relax, connect, and form lasting friendships. Residents can get involved by participating in their activities program which features events like...

Senior living options offered

  • Assisted Living
  • Memory Care

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The Phoenix at James Creek

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • StudioStarting at $4,100/mo
  • 1 BedroomStarting at $5,000/mo
  • 2 BedroomsStarting at $5,600/mo

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • StudioStarting at $5,750/mo
  • Semi-PrivateStarting at $5,000/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at The Phoenix at James Creek
Select tour type
Select preferred date

Amenities

at The Phoenix at James Creek

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management

Meals & Dining

  • No Sugar
  • Meals Provided
  • Room Service
  • Low / No Sodium

Room Amenities

  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost
  • Complimentary Transportation

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed
  • Pet Care Available

Common areas

  • Beauty Salon
  • Meeting Room
  • Central Fireplace
  • Computer or Media Center

Recreational areas

  • Movie or Theater Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Fitness Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • English

Activities

  • Devotional Activities Offsite
  • BBQs or Picnics
  • Live Musical Performances
  • Wii Bowling

Compare

The Phoenix at James Creek aerial view of community exteriorThe Phoenix at James Creek

90 Ruth Lane,
Cumming, GA 30041

Oaks at Hampton outdoor common areaOaks at Hampton

5610 Hampton Park Drive,
Cumming, GA 30041

The Villas at CanterfieldThe Villas at Canterfield

815 Atlanta Highway,
Cumming, GA 30040

Brickmont of John's Creek community exteriorBrickmont of John's Creek

2285 Peachtree Pkwy,
Cumming, GA 30041

8.7 out of 10
Review Score32 reviews
9.4 out of 10
Review Score102 reviews
9.1 out of 10
Review Score87 reviews
8.6 out of 10
Review Score88 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

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Call Now

Call Now

Call Now

Call Now

Reviews

for The Phoenix at James Creek

8.7 out of 10
Review Score1-20 of 32 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.0
Friendliness
4.4
Care Services
3.8
Staff
4.2
Meals & Dining
3.3
Activities
4.2
Value for Cost
3.9

A Place for Mom has scored The Phoenix at James Creek with 8.7 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Phoenix at James Creek has 32 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 32 reviews

Last Updated: 5/30/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Debbie E

Assisted Living

Family/friend

May 30, 2026

5.0 out of 5 stars

Caring Staff, Clean Facility, Various Activities

I used A Place for Mom to find Phoenix at James Creek and Mom and I couldn't have been more satisfied with the choice. For the 27 months she lived there she was well cared for, enjoyed the amenities and programs, and made her apartment a personal and wonderful home. Management is always engaged and available, and the Wellness Staff are kind, caring, and attentive to everyone's needs. Everyone there told me stories about Mom that proved how well they knew and interacted with her, and I saw it with everyone who lived there whenever I visited. My experience with Phoenix at James Creek was easy and professional, I felt comfortable with Mom being there.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Steve Leffers

Assisted Living

Family/friend

November 8, 2025

2.0 out of 5 stars

mr

I moved my mom into The Phoenix at James Creek a few months before COVID. At the time, a gentleman that I spoke with said his mom lived there, told me the food was one of the best things -- and that was one of the main reasons I chose it. Unfortunately, that couldn't be further from the truth. The food is absolutely terrible. I wouldn't serve some of it to anyone. The kitchen seems to go through cooks constantly, and the meals look and taste like something thrown together with no care at all. I wish that I could post pictures of a meal so you can see for yourself -- what they are calling "lasagna" on the menu. It looks like it is missing marinara sauce and was filled with something that could pass for cat pate. You can't even tell that it is what it is. My mom sends me photos of her meals all the time, and it's heartbreaking. I've resorted to taking her grocery shopping so she can have something decent to eat. I genuinely feel sorry for tenants with no family.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

Anonymous

Assisted Living

Family/friend

June 11, 2025

5.0 out of 5 stars
Verified Review

A 5 star experience

This is a 5 Star facility as far as I am concerned, the staff is top notch. I looked at several facilities and I believe my choice was an excellent one. There are a variety of apartments from studio to 2 bedrooms in size ... And very well maintained. All menus have options available for all meals. The dining room is large and well lit and airy.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Jason

Memory Care

Family/friend

April 11, 2025

5.0 out of 5 stars

Wonderful experience

[name removed] and team were wonderful to work with. We were unfortunately working in a rushed/condensed timeframe to find a facility for my mom. [name removed] made time on our schedule, gave us multiple options, and made our experience as easy and comfortable as possible.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Anonymous

Memory Care

Family/friend

November 25, 2024

5.0 out of 5 stars
Verified Review

The Phoenix at James Creek review

The staff is wonderful. My father is safe! Yes, we would recommend this community to other families!

Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Karen L

Assisted Living

Family/friend

November 15, 2024

4.0 out of 5 stars
Verified Review

any issues were always addressed

With all of these scores at times some categories were as low as 1 or 2. We developed a very strong working relationship with Director of Nursing and CNAs. When we had issues ( with Care and there were several) they were always addressed and our dissatisfaction was highly validated and support. Turnover is always a problem with staff. A few of the CNAs were excellent and went above & beyond and then others were sub par. Overall at times it felt like they were short staffed for resident care. Mom is no longer living in the community. It was time to move her to long term care. Otherwise we would have stayed.

Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Bob S

Memory Care

Family/friend

September 6, 2024

5.0 out of 5 stars

Best Place for Mom

We are so fortunate that when we were faced with finding a new living situation for Mom, that a Place for Mom was able to assist with referrals and schedule appointments for us. We interviewed 3 places in Cumming and just had a gut feeling that this would be the best choice. Mom moved into the memory care section of the assisted living center and immediately began to improve and thrive! The staff treats her like family and she is always clean, dressed and involved in activities. She loves playing bingo and as she turns 91 this weekend, we are convinced we would not still have her with us if not for the love and care the Phoenix at James Creek provides. Thank you to everyone who gives Mom the life, care and support she deserves and needs.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Cary S

Memory Care

Family/friend

August 14, 2024

5.0 out of 5 stars

The best place for dad!

We were so blessed to find Phoenix. From day one they went the extra mile to make sure dad got settled and his meds were correctly prescribed and administered. We had a couple hiccups, for sure, getting him settled but Phoenix stuck with him and worked to get everything the way it should be and never made us feel like he was going to get kicked out putting stress on my mother like other places have done. They went the extra mile to assist with the transition and have been there for my dad and my mom too as the spouse living apart. The facility is clean and welcoming, the staff are friendly and supportive. We have had a 5 star experience so far.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Louwana U

Assisted Living

Family/friend

July 16, 2024

4.0 out of 5 stars

Nice Facility

The facility made the move easy, they take care of the residents. They have activities planned through out the day for their health and their social needs. The staff is friendly and their care and build relationships with the residents.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Steve L

Assisted Living

Family/friend

July 15, 2024

1.0 out of 5 stars
Verified Review

Disappointing experience

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
4.0
Meals & Dining
1.0

Anonymous

Assisted Living

Family/friend

July 11, 2024

4.0 out of 5 stars
Verified Review

The Phoenix at James Creek review

We like the activities specifically designed for memory care residents. We like the care and attention some of the caregivers provide. We like that the Pearl director follows up on concerns and that the Nurse Prac. Is very skilled and knows exactly how to best care for my mother.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

June 5, 2024

3.0 out of 5 stars
Verified Review

Recommended

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
3.0
Meals & Dining
3.0

JW

Assisted Living

Family/friend

May 3, 2024

4.0 out of 5 stars
Verified Review

Review for The Phoenix at James Creek

I'd recommend it. Very modern, clean, well staffed.

Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

April 5, 2024

3.0 out of 5 stars
Verified Review

Our Experience

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Anonymous

Assisted Living

Family/friend

February 15, 2024

5.0 out of 5 stars
Verified Review

The Phoenix

Staff members are wonderful and engaged. It has been a wonderful experience overall.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

November 27, 2023

3.0 out of 5 stars
Verified Review

The Phoenix Review

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

October 19, 2023

1.0 out of 5 stars
Verified Review

Do not go to Phoenix.

Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.

Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Anonymous

Assisted Living

Family/friend

September 28, 2023

4.0 out of 5 stars
Verified Review

A nice community with lots of great activities and wonderful staff

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Kevin R

Memory Care

Family/friend

August 11, 2023

1.0 out of 5 stars

Saddened and disappointed

As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.

Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Jeff W

Assisted Living

Family/friend

June 29, 2023

4.0 out of 5 stars
Verified Review

Great respite stay for dad

Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The Phoenix at James Creek

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Phoenix at James Creek

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Georgia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Georgia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about The Phoenix at James Creek

  • The Phoenix at James Creek offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
  • Call (678) 685-8940 to reach a resident at The Phoenix at James Creek.

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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