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The staff is good and the care is okay. It's pretty clean and the room size is good. I would recommend but need someone to look after them. Some aids good some not so good.","reviewerDisplayName":"Karen S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":" The Willows ","reviewContent":"The rooms were wonderful - bright, cheery and clean. The memory care circular layout was safe and allowed for the feeling of freedom to walk the halls or go outside freely into two courtyards. The food choices were good and residents choose from two visual offerings of entrees and desserts.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Willows","reviewContent":"My in-laws have resided at The Willows for one month now. They love the food. Everyone on staff is extremely friendly. The services provided to my father in-law have been in place for about 3 weeks now and the staff have helped get the medications coordinated.","reviewerDisplayName":"LH","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"The Willows Review","reviewContent":"They are willing to work with the you financially. People are very helpful and pleasant to work with . Very satisfied","reviewerDisplayName":"Ramona","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"The Willows","reviewContent":"Overall, the experience had many positive aspects, but there were a few concerns worth noting.\n\nOne issue involved billing for medications. There were charges for prescriptions that were already available and covered through insurance. Some medications also appeared to be billed even though they were not actually provided, which required follow-up discussions with the billing department.\n\nAnother concern involved a personal item that was sent to be laundered shortly after arrival. Unfortunately, it was damaged during the washing process. It was mentioned that the cost would be credited on a future bill, but that adjustment was never reflected.\n\nThere were also concerns regarding wound care. The treatment approach appeared to follow a standard process, and it did not seem that the specific medical needs of the condition were fully taken into account. In situations involving complex medical conditions, a more specialized care plan and clearer communication may be important.\n\nDespite these issues, there were also several positive aspects. The food quality was good, housekeeping staff were attentive, and the environment felt welcoming. The facility was also accommodating and created a comfortable living space for residents.\n\nOverall, while there were some challenges, there were also positive elements that made the experience generally pleasant","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"The Willows","reviewContent":"Our experience at The Willows is generally positive. The staff is very friendly. It's a nice facility, very pretty when you walk in, with lots of big windows in the lobby & dining room. The staff is helpful & most are very nice.\nAs far as care, if you are fairly independent it's fine. My mom was checked in as a level E because she was in a wheelchair & accessed at a high level of care. But the first several days they rarely checked on her except for meds & never came in to see if she needed help dressing or toileting. I was there & doing things for her but I was upset. We were being charged $[removed]a month & my mom was basically on her own until I got on the phone with the director, [name removed], who is great. Any hiccups we were having were immediately corrected, my mom started getting her showers when she was supposed to, etc. After being there a month & her physical state improving a lot she was reassessed as a level B which saved some money. I am shocked by how much these places charge, considering care levels and that most seniors have fixed incomes. My mom is hoping to go home soon and we'll have home care in place. We could never afford this long term, especially with rent going up significantly in 2026. One weird thing is the TV. They give everyone access to Dish TV but no one can find the channels they want & the residents complain about it. No one helps & all these people miss their favorite shows. I find it hard to believe that no one can help these seniors work the TV. Food is up & down too. Some meals are very good & others awful with small portions. In discussing this review with my mom, she generally likes The Willows & has made a few friends. I like the fact she is around people & worry that going home will be too isolating. We would give it about a 4 out of 5 stars.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Enjoying Life at The Willows","reviewContent":"The staff has been wonderful. I feel like one of the family. I enjoy visiting my husband whenever I want too. There are medical people available to help if a resident gets sick or injured.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"PEACE OF MIND","reviewContent":"The facility is very clean and well taken care of. They have a very good maintenance crew. It is open and airy and beautiful. Many of the residents sit in the lobby and enjoy seeing people come and go. The receptionists are very friendly and very accommodating. My mom says the food is very good. She likes the fact that they serve breakfast out at any of the meals if that's what you prefer. The nurses respond quickly when their personal emergency buttons are pushed. They also keep the family informed if there are any health issues or falls so communication is very good! Recently, they hired a new activity director and I have seen a lot more activities offered. 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4725 Bellwether Ln, Oxford, FL 34484

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Welcome to The Willows, where your retirement adventure awaits.<br> <br> When you visit our retirement community near The Villages in Oxford, you'll notice something unexpected the minute you walk through the doors. You can see, hear, and feel the energy and vibrancy of our community. The lobby is bustling, people are laughing, and friends are chatting. Some are planning outings to Spanish Springs Town Square or Lake Sumter Landing, while others are grabbing coffee before a day on the links at one of the nearby golf courses. The Willows feels like an active community because it is an active community.<br> <br> Our philosophy of premium customer service translates into an experience that feels more like you're on a permanent vacation, and less like you're in a retirement community. The atmosphere is warm, friendly, and inviting—whatever our residents need, our helpful staff is ready to deliver.<br> <br> At The Willows, we don't just care for people—we care about people, and want to help our residents get the most out of their retirement. Want to plan a movie night? Invite your family. How about a game of poker? Stack your chips. Dinner in the city sound fun? Hop on the shuttle. Whatever you want to do, whatever your interests are, we can help bring them to life in this next phase of life.<br> <br> At The Willows, a fun, adventurous retirement is there for the taking. All you have to do is make yourself at home.<br> <br> The Willows offers independent living, assisted living and memory care services.<br> <br> Assisted Living Facility #12648

Welcome to The Willows, where your retirement adventure awaits.<br> <br> When you visit our retirement community near The Villages in Oxford, you'll notice something unexpected the minute you walk through the doors. You can see, hear, and feel the energy and vibrancy of our community. The lobby is bustling, people are laughing, and friends are chatting. Some are planning outings to Spanish Springs Town Square or Lake Sumter Landing, while others are grabbing coffee before a day on the links at one of the nearby golf courses. The Willows feels like an active community because it is an active community.<br> <br> Our philosophy of premium customer service translates into an experience that feels more like you're on a permanent vacation, and less like you're in a retirement community. The atmosphere is warm, friendly, and inviting—whatever our residents need, our helpful staff is ready to deliver.<br> <br> At The Willows, we don't just care for people—we care about people, and want to help our residents get the most out of their retirement. Want to plan a movie night? Invite your family. How about a game of poker? Stack your chips. Dinner in the city sound fun? Hop on the shuttle. Whatever...

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