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Truewood by Merrill, Pinole

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2621 Appian Way, Pinole, CA 94564

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(866) 374-4058
9.3
Review score
55 reviews
Add review
9.3
Review score
55 reviews
5 star
49%
4 star
36%
3 star
9%
2 star
2%
1 star
4%
See all reviews
8.9
Review score
3546 reviews
64 facilities
Truewood by Merrill, Pinole
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Truewood by Merrill, Pinole
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1414 Floor plans available
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Janet G
-
Resident/client
5.0
Exceptional
I have been a resident of Truewood by Merril Pinole for 2 years. I enjoyed positive interactions with the business office and staff. The business office director has accurately processed my invoices and promptly helped me with questions when I needed it. The front desk is responsive to con

About the facility
Truewood by Merrill, Pinole

Tucked away in the bayside city of Pinole, Truewood by Merrill, Pinole offers a ravishing location for retirement in the sunny state of California. This stately independent living community pairs familiar design elements with modern amenities to offer residents a luxurious, homelike environment. Residents find themselves treasuring old memories, building new friendships, and encountering new experiences.

Surrounded by stunning regional parks and golfing ranges, this community provides a range of opportunities for residents to hike scenic trails, explore gardens, and practice their golf skills. Additionally, nearby stores, restaurants, and medical facilities give residents quick access to life’s essentials.

This multistory community is filled with elegantly furnished common areas and enticing amenities that help residents relax, socialize, and engage in their favorite activities. An activity director facilitates a diverse calendar filled with bountiful social activities, fitness classes, lectures, and more. Additionally, residents are free to relax in the TV lounge, play games in the billiards lounge, roam the courtyard, or get styled in the salon.

Truewood by Merrill, Pinole is dedicated to helping residents feel at home by offering a variety of pet-friendly floor plans including studio, one-, and two-bedroom apartments. Plus, residents benefit from flexible dining, housekeeping, and home maintenance services that enable...

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Senior living options offered

Independent Living

Pricing
for Truewood by Merrill, Pinole

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Independent Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Truewood by Merrill, Pinole
Truewood by Merrill, Pinole

2621 Appian Way, Pinole, CA 94564

Cogir of Vallejo Hills Senior Living community exterior
Cogir of Vallejo Hills Senior Living

350 Locust Drive, Vallejo, CA 94591

Elegance Berkeley
Elegance Berkeley

2100 San Pablo Ave, Berkeley, CA 94702

Cogir of North Bay Senior Living
Cogir of North Bay Senior Living

2261 Tuolumne Street, Vallejo, CA 94589

9.3
Review score
55 reviews
9.3
Review score
55 reviews
5 star
49%
4 star
36%
3 star
9%
2 star
2%
1 star
4%
9.8
Review score
74 reviews
9.8
Review score
74 reviews
5 star
61%
4 star
31%
3 star
7%
2 star
0%
1 star
1%
9.3
Review score
14 reviews
9.3
Review score
14 reviews
5 star
65%
4 star
21%
3 star
0%
2 star
0%
1 star
14%
8.7
Review score
57 reviews
8.7
Review score
57 reviews
5 star
50%
4 star
32%
3 star
7%
2 star
4%
1 star
7%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Truewood by Merrill, Pinole

Healthcare Services

  • Staffing & Ancillary Services

Meals & Dining

  • Meals Provided
  • Restaurant Style Dining
  • Guest Meals
  • Low / No Sodium
  • Vegetarian

Room Amenities

  • Air Conditioned
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Kitchenette
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Private patio, deck, or balcony
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Covered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Computer or Media Center
  • Library
  • Beauty Salon
  • TV Lounge
  • Outside Patio
  • Indoor Common Areas
  • Meeting Room
  • Outdoor Common Areas

Recreational areas

  • Fitness Center
  • Billiards Lounge
  • Game Room
  • Piano or Organ

Services

  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Day Trips and Outings
  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Live Musical Performances
  • Activities Off-site
  • Art Classes
  • Walking Club
  • Cards / Pinochle Club
  • Dances
  • Birthday Parties
  • Holiday Parties
  • Stretching Classes
  • BBQs or Picnics
  • Trivia Games
  • Catholic Services
  • Activities On-site
  • Tai Chi
  • Devotional Activities On-Site
  • Forever Fit
  • Bridge Club
  • Yoga / Chair Yoga

Reviews

for Truewood by Merrill, Pinole

9.3Review score55 reviews
9.3
Review score
55 reviews
5 star
49%
4 star
36%
3 star
9%
2 star
2%
1 star
4%
Merrill Gardens
8.9
Review score3546 reviews64 communities
Write a review
A Place for Mom has scored Truewood by Merrill, Pinole with 9.3 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 55 reviews with an average "overall experience" of 4.2 out of 5.
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.3
Staff
4.7
Meals & Dining
3.7
Activities
3.9
Value for Cost
4.2
A Place for Mom has scored Truewood by Merrill, Pinole with 9.3 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 55 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Merrill Gardens
8.9
Review score3546 reviews64 communities
Logo for Merrill Gardens
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 55 reviews
Janet G - Resident/client
Independent Living
September 23, 2026
5.0
Exceptional
I have been a resident of Truewood by Merril Pinole for 2 years. I enjoyed positive interactions with the business office and staff. The business office director has accurately processed my invoices and promptly helped me with questions when I needed it. The front desk is responsive to conveying needs as they arise with residents in emergencies and ongoing daily transactions. This community is managed professionally. Maintenance requests are addressed and prioritized. My room is properly cleaned by housekeeping staff weekly. Activities are fun and engaging. For these and other reasons, I enjoy living at Truewood and feel safe in the community. Meeting new people and making new friends is important for me here. Grounds and garden areas are well-kept, making this place a pleasant and welcoming home.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Nyeri O - Family/friend
Independent Living
September 16, 2026
5.0
Verified Review
Review for Truewood by Merrill, Pinole
Staff is great. Activity options are diverse. The rooms are spacious. Amenities like house cleaning and laundry service are helpful. Prices are competitive. I would recommend the community to others.
Response from Truewood by Merrill, Pinole
September 25, 2026
Hi Nyeri, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
September 10, 2026
4.0
Verified Review
Truewood by Merrill, Pinole
We had a wonderful experience overall. The grounds are lovely, and the activities are adventurous and enjoyable, especially the larger outings that my mother-in-law really appreciated. Everyone was friendly, and the wild turkeys roaming the property were an entertaining bonus! The staff is mostly made up of younger people. They are all very nice and helpful, although they don’t always have the answers to questions or concerns. One thing that seemed a little odd was that toilet paper wasn’t provided, which may be something to clarify with guests ahead of time. Overall, it’s a beautiful place with plenty of fun activities and a welcoming atmosphere.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
5
Staff
4
Meals & Dining
3
Response from Truewood by Merrill, Pinole
September 20, 2026
Hello, thank you so much for your review! We are thrilled to hear that you and your mother-in-law had such a wonderful experience with us at Merrill Gardens. We hope you have great day.
Marjorie A - Family/friend
Independent Living
August 26, 2026
5.0
Great place
Great placeto live. its wonderful. This place has the best events. I always enjoy myself when I'm here. [name removed] is the best. Today they had a lovely Luau Party. My loved one always speaks great things about this community. I would definitely recommend it.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Independent Living
August 25, 2026
4.0
Verified Review
Truewood by Merrill, Pinole
The staff are very friendly. There is weekly housekeeping but the shared hallways and stairs (especially the floors) need more regular cleaning. The food is good. The cost to deliver food to your room is very high, and if you don't want to eat in the dining room and can't afford to have the food delivered, you have to wait for a very long time in the dining room until your food will be ready for you to take up, even if you request a to-go box in advance.
Cleanliness
3
Friendliness
5
Value for Cost
4
Activities
5
Staff
5
Meals & Dining
4
Response from Truewood by Merrill, Pinole
September 3, 2026
Hi there, thank you for taking the time to leave us this honest feedback. We're happy to hear that you enjoy the food, and will pass along your comments to the team about service.
Doreen L - Family/friend
Not Sure
August 6, 2026
5.0
Verified Review
Highly recommend
I have a nice, big 2 bedroom apartment, with 2 bathrooms and lots of windows. It was repainted, got new flooring and new kitchen cabinets before I moved in. The bathroom fixtures are a bit dated, but clean and usable. Food is excellent, staff are kind and pleasant.
Cleanliness
4
Friendliness
5
Value for Cost
5
Activities
4
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Pinole
August 21, 2026
Hi Doreen, thank you for taking the time to leave us this review. We appreciate it greatly!
Anonymous - Resident/client
Independent Living
July 20, 2026
4.0
Verified Review
Review for Truewood by Merrill, Pinole
The staff, the food, cleanliness, and room/apartment size all are far above average and all good with me. I would recommend the community to others who are searching for senior living.
Response from Truewood by Merrill, Pinole
July 24, 2026
Thank you for your review! We take pride in creating a warm and inviting community for our residents. Thank you for recommending us to others!
Anonymous - Family/friend
Independent Living
June 30, 2026
2.0
Verified Review
Broken promises
We were promised a credit on rent because of a referral from current resident. The resident or my father in-law did not get it. They promised a good friends make great neighbors a discount that you get after living for 3 months. We have been there 6 and no discount and they keep jumping through hoops
Response from Truewood by Merrill, Pinole
July 11, 2026
Hi there, thank you for bringing this to our attention. We would hope there is a good explanation for this, however our Vice President of Operations would like to talk with you about it further. Please reach out to him at kevinv@merrillgardens.com. Thank you.
Doris H - Resident/client
Independent Living
April 23, 2026
5.0
Great community
Everybody goes above and beyond to make it comfortable for me. Food is excellent. The aneurism of all staff is very professional to make residents feel at home. I like my apartment where I can see the beautiful gardens. I am very pleased that we can do the Sot & Be Fit excercise to stay in shape. The outings that I’ve gone have been great! I am looking forward to the upcoming auction activity
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Pinole
May 8, 2026
Thank you for your glowing review! We are thrilled to hear that you feel comfortable and at home in our community. Our team is dedicated to making our residents happy and we are always glad to see them taking advantage of our amenities and activities. We can't wait to see you at our upcoming auction!
Janet G - Resident/client
Independent Living
April 9, 2026
5.0
Great service
The servers, specially [name removed] always go above and beyond to help the residents. Even for tasks that are not typically assigned to them. I have been living here for over a year and a half. I feel pretty good and happy about the food here.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Pinole
May 8, 2026
Hi Janet, thank you for taking the time to leave us this review. We appreciate it greatly!
Sandra Courtney - Toured community
Independent Living
April 8, 2026
5.0
[name removed] is kind, polite, accommodating and extremely knowledgeable. [name removed] is the chef. He is outstanding and came to meet us in-person. Friendly staff and residents. Overlooking the hills, location couldn't be more beautiful. Also, the open parking is plentiful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Truewood by Merrill, Pinole
April 16, 2026
Thank you so much for your kind words, Sandra! We are delighted to hear that you had a great experience with our chef, and our team. We hope you continue to enjoy the view as well!
Anonymous - Family/friend
Independent Living
April 1, 2026
4.0
Verified Review
The Gem of Pinole
The staff and residents are very friendly. The food is not great, but that is to be expected. I would recommend this place. Overall it has the best value of the places we toured. The turkeys and deer on the grounds are delightful.
Response from Truewood by Merrill, Pinole
April 16, 2026
Hi there, thank you for taking the time to leave us this review. We're so happy to hear that our team and residents have been so friendly.
Christopher R - Toured community
Independent Living
March 31, 2026
5.0
Very nice place the staff and all the people are very nice everything about this place was very nice
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Truewood by Merrill, Pinole
April 16, 2026
Hi Christopher, thank you for taking the time to leave us this review. We appreciate it greatly.
Doreen - Toured community
Independent Living
March 3, 2026
5.0
We were greeted warmly. We had lunch in the dining room; there are tables for 4. Two residents sat down with us and engaged in pleasant conversation with us. They were not happy about needing to be in assisted living, but they felt that the staff is kind and caring. Cleaning staff does a good job, and concerns they have are appropriately addressed. The food was good, with limited salt and sugar. There were multiple options for each course, and residents can choose to have meals delivered to their apartments. We toured a studio and an occupied one-bedroom; everything was clean and orderly. The activities offered are varied and interesting; transportation is free to shops and activities within a 10 mile radius. Residents can have pets and drive cars.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Truewood by Merrill, Pinole
April 16, 2026
Thank you for taking the time to share your experience at our community, Doreen. We are happy to hear that you enjoyed your lunch, and had such a good conversation with our residents. We hope to see you back here soon!
Anonymous - Resident/client
Independent Living
February 5, 2026
4.0
Verified Review
Senior Living in Truewood By Merrill in Pinole, California.
I would recommend it to most people. Some nice activities. Many nice people here, a nice dining room with 2 options for all three meals prepared and served, and clean nice rooms, and nice staff!
Response from Truewood by Merrill, Pinole
February 8, 2026
Thank you so much for your kind words! We are thrilled to hear that you enjoyed our activities and dining options.
Anonymous - Family/friend
Independent Living
January 21, 2026
3.0
Verified Review
Review for Truewood by Merrill, Pinole
The price changed. We were told one amount on a tour and several times. When we went to sign the contract it was $[removed] higher. The room is a great size. There is always something broken. The elevator and now a freezer.
Response from Truewood by Merrill, Pinole
February 8, 2026
Thank you for bringing this to our attention. We apologize for any misunderstanding regarding pricing and will ensure our team communicates this more clearly in the future. We appreciate your positive feedback on the room size and will work towards improving any maintenance issues. Thank you for the valuable feedback.
Roberta C - Family/friend
Independent Living
November 21, 2025
5.0
Verified Review
Review for Truewood by Merrill, Pinole
I would give Merrill Gardens a five star rating and was very impressed with the beautiful one bedroom apartment my sister-in-law moved into. Also had a wonderful lunch and have eaten there a few times and always impressed with the quality of food. The staff is extremely helpful and friendly. They also offer courtesy rides to resident's bank or shopping and even occasional field trips.
Response from Truewood by Merrill, Pinole
January 3, 2026
Thank you for your taking the time to leave us this review, Roberta! We're thrilled to hear that your sister-in-law is enjoying her new home at Merrill Gardens, and we hope to see you around often.
Roberta C - Family/friend
Independent Living
June 3, 2025
5.0
Verified Review
Exceptional Senior Living Home and staff.
I found it very helpful that their staff was able to respond to my questions regarding my family member. They were always friendly and accommodating.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Pinole
June 13, 2025
Hi Roberta, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
March 25, 2025
5.0
Verified Review
Review for Truewood by Merrill, Pinole
Truewood is a very friendly environment...the staff is so nice and competent...Truewood is an independent living community and it encourages participation in a variety of activities...Transportation is provided daily. I like the food very much...choices always include fresh salads...The location is a beautiful one too I am so happy here
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Pinole
April 7, 2025
Hi There, thank you so much for taking the time to leave us this review! We're overjoyed to hear that you are happy at Truewood. Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
September 19, 2024
4.0
Verified Review
Overall a nice community that I would recommend
. I do not regret the decision to move here. The cost and the staff and the pet-friendly environment. My dog really likes it
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Staff
5
Meals & Dining
3
Response from Truewood by Merrill, Pinole
November 3, 2024
Hi There, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Viewing 1-20 out of 55 reviews

Neighborhoods
around Truewood by Merrill, Pinole

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Truewood by Merrill, Pinole

Truewood by Merrill, Pinole offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Truewood by Merrill, Pinole 9.3 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (510) 223-7977 to reach a resident at Truewood by Merrill, Pinole.
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Studio, 1bd, 2bd, Semi-Private
Merrill Gardens at Rockridge is designed to fit in with the beautiful homes in the area. Enjoy the local cafes, gourmet restaurants, bookstores, and antique shops. It's right across the street from The Ridge, a brand new upscale shopping center. The community features spacious apartments with...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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