1260 Hightower Trail, Sandy Springs, GA 30350
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Anonymous
Child of resident/client
Peace of mind
This is not a new facility so it's not full of glamor. But it is well kept and comfortable. My sister and I had lunch there on our tour, just testing the food. It was really good. I would say served with love but I would say that about everything they do. The receptionist and maintenance workers are warm and extra helpful. The nursing staff really cares about the residents. I was in and out a lot and never heard any grumbling. This place feels like a real community. I would not hesitate to recommend it.
Read all reviewsVilla Palazzo
Villa Palazzo
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
7.8 out of 10 Review Score64 reviews | 9.8 out of 10 Review Score30 reviews | 9.7 out of 10 Review Score66 reviews | 8.2 out of 10 Review Score29 reviews |
Studio Starting at $X,XXX/moStarting at $3,999/mo | Studio Starting at $X,XXX/moStarting at $4,550/mo | Studio Starting at $X,XXX/moStarting at $3,520/mo | Studio Starting at $X,XXX/moStarting at $4,800/mo |
1 Bedroom Starting at $X,XXX/moStarting at $4,095/mo | 1 Bedroom Starting at $X,XXX/moStarting at $5,990/mo | 1 Bedroom Starting at $X,XXX/moStarting at $4,275/mo | 1 Bedroom Starting at $X,XXX/moStarting at $5,300/mo |
2 Bedrooms Starting at $X,XXX/moStarting at $4,595/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $6,990/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $6,200/mo | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care |
A Place for Mom has scored Villa Palazzo with 7.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Villa Palazzo has 64 reviews with an average "overall experience" of 3.8 out of 5.
Anonymous
Assisted LivingFamily/friend
January 14, 2026
Good care, but they are shutting down the facility March 15. My parents were happy in their time there, staff seemed to care, very helpful with the tasks of daily living.
Anonymous
Assisted LivingFamily/friend
December 12, 2025
This is not a new facility so it's not full of glamor. But it is well kept and comfortable. My sister and I had lunch there on our tour, just testing the food. It was really good. I would say served with love but I would say that about everything they do. The receptionist and maintenance workers are warm and extra helpful. The nursing staff really cares about the residents. I was in and out a lot and never heard any grumbling. This place feels like a real community. I would not hesitate to recommend it.
S.A.
Assisted LivingToured community
May 22, 2025
When caregiving they say you have to put the oxygen mask on yourself first. But sometimes you’re spread so thin it doesn’t seem possible. Meeting with [name removed] and all the staff at The Retreat at Sandy Springs has given me hope, flexibility, and the space I need to be a better caregiver and a more fun daughter to my dad. I’m so thankful for this opportunity to provide a safe and caring living situation that allows him to thrive and continue to connect with the community. For the first time in months, I’m feeling supported and secure in knowing we have an excellent home going forward for him.
Jennifer P Wagner
Assisted LivingToured community
May 13, 2025
I took a tour of the property today, led by [name removed]. [name removed] was warm, welcoming, and very personable. It felt like I was talking to a friend. There was no pressure, and he patiently explained all of the information I will need to make an informed decision. The facility itself is simply amazing. It has a very open floor plan and really nothing like I've ever seen. The rooms truly are spacious apartments - giving residents a since of independence and dignity, while the ample amenities give a since of community. I highly recommend you check it out!
Anonymous
Assisted LivingFamily/friend
March 7, 2025
The facility is run extremely well, and every caregiver was top-notch. The price was very reasonable, compared with all the others I looked at. It was always clean, the food was good, and I felt it was a tremendous value. I am very pleased with my choice to come to the Retreat at Sandy Springs
Sharon F
Memory CareFamily/friend
April 20, 2024
My sister was admitted to Villa Palazzo memory care last summer. Her family lives indifferent states so this was very difficult. Everyone was good to her, but her aide, [name removed] was unbelievable attentive and caring. She was our link to my sister and she was so wonderful. We are now moving her up north to be with her family, but I credit [name removed] totally for taking such terrific care of her while she was there. We had an excellent experience with her and with villa
Brandi
Assisted LivingFamily/friend
December 29, 2023
When we were looking for a facility: caring staff, cleanliness, food, and budget were the top considerations on our list and we feel like the Villa has been a Godsend! My father mentions to us daily how sweet everyone in the facility is to him and how much he likes the food. Any issues we have had have been minor and addressed immediately and with kindness and professionalism. We feel very fortunate to have found this place for our father!
Anonymous
Assisted LivingFamily/friend
August 2, 2023
I would give a negative value if I could. Traumatic and one of the worst experiences and memories of my life. Do not send anyone here. I feel like we were pressured into joining so we could get the rate my aunt could afford. She had signs of dementia but the facility tested her and said she could live on her own vs memory care. Her health quickly declined. She was stable and doing well the last 4 years. She moved in around [date removed] and passed away [date removed]. My mom visited every week but because of work hours could only visit late at night and on weekends. It could take an hour to get in and out of the facility which was very inconvenient. The day my aunt died my mom received a call from a lady saying to come up to Villa palazzo because my aunt wasn't breathing but the ambulance was there. My mom waited an hour outside the room. I met my mom. We waited outside until we were told we could go in. And when we walked in my aunt was laying dead on the floor. It was an awful last memory for my mother. We haven't even heard from the facility after this happened. We were rushed to find a funeral home to come pickup the body. It was absolutely horrible.
Anonymous
Assisted LivingFamily/friend
July 17, 2023
We picked this community, because iIt was near where my loved ones, condo was and near doctors. We also chose it for the value. Residents are friendly. Activity is moderate. Not real active but not quiet. Today they were playing jeopardy in the lobby. We would recommend it as a very good value for an average facility.
Anonymous
Assisted LivingFamily/friend
March 8, 2023
They are great! Very good with communication but it is hard to communicate with the nursing and providers. Housekeeping is nice but I wish the dietary department had a better practice with getting orders from the providers. That has been hard. Overall they are great and I wish my loved one wasn't declining so much because I don't think they will be able to stay much longer but I wish my loved one could.
Anonymous
Assisted LivingFamily/friend
January 24, 2023
The communication was terrible. We were not happy with the care or communication. They have updated the decor. The food was mediocore.
Anonymous
Assisted LivingFamily/friend
November 17, 2022
Friendly staff, affordable and smaller size community, various activities and outings, older facility but updates are decent, housekeeping/laundry service provided. I would recommend them to family and friends.
KH
Assisted LivingFamily/friend
July 13, 2022
Nice space but did not seem as friendly, clean or caring. Wasn't the right environment for my family member.
anonymous
Assisted LivingFamily/friend
March 28, 2022
The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.
Michael H
Assisted LivingToured community
February 16, 2022
i toured this community and thought it was nice. it just boiled down to distance; we chose another community because it was closer to family.
T C
Assisted LivingToured community
January 14, 2022
Good community, not the right fit for my loved one due to community regulations.
John
Assisted LivingDecember 28, 2021
New name is here but I'm not sure if their strategy to bring the establishment back is consistent with what used to make them great. We are well aware of the reasons for the name change without being told. This major reason in itself tells us that they have an obligation to addrress the staff shortage first and foremost. We are taking into consideration the "great resignation" we have witnessed in 2020 to present. We have to visit daily to fill in the gap (the law says there must be XX caregivers per resident). Great that they are upgrading electronic equipment, tv's, furniture, paint, flooring. However, there is a shortage. Stop focusing on electronic sign-in platforms and VET and hire. Pay shift differentials instead of trying to appease by making them lazier. We will be demanding an updated timeline of their strategy to turn this place around.
anonymous
Assisted LivingFamily/friend
November 12, 2021
We chose Village Palazzo because it was close to her doctors offices and also the value for the money. Her room size is average, it is plenty of space for what she needs. She does say that she doesn't get a lot of fresh fruits and vegetables and sometimes the food is cold when delivered, so that could some improvements. Overall we would recommend to others looking.
Tiffany J
Assisted LivingIndustry reviewer
November 9, 2021
This facility is clean and nice.Just the workers are mean to the residence. They talk to them any kinda way. They just there for the money. They need to get away with the old workers and start fresh. it should be a way you dress and how your hair should look. Front Desk person need to look more professional and learn how to talk to people that enter the building.
France T
Assisted LivingToured community
August 18, 2021
Good experience so far. Smaller community but rooms are a good size. It is also affordable so that is a plus.
Villa Palazzo
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)
Know Georgia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Georgia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
