1004 Augusta St, Greenville, SC 29605
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Kimberley F C
Friend of resident/client
Very nice facility.
This is a lovely home for the elderly. Very sweet and helpful staff. 2 of our lives ones are here. [name removed] and [name removed]. The staff are so kind. Clean and neat facility. I enjoy my visit each time! Everything is in order and everyone is extremely helpful.
Read all reviewsWaterstone on Augusta
Waterstone on Augusta
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.5 out of 10 Review Score43 reviews | 9.6 out of 10 Review Score149 reviews | 9.4 out of 10 Review Score60 reviews | 8.6 out of 10 Review Score68 reviews |
Studio Starting at $X,XXX/moStarting at $4,600/mo | Studio Starting at $X,XXX/moStarting at $4,590/mo | Studio Starting at $X,XXX/moStarting at $2,700/mo | Studio Not available |
1 Bedroom Starting at $X,XXX/moStarting at $4,900/mo | 1 Bedroom Not available | 1 Bedroom Starting at $X,XXX/moStarting at $3,100/mo | 1 Bedroom Not available |
2 Bedrooms Starting at $X,XXX/moStarting at $6,400/mo | 2 Bedrooms Not available | 2 Bedrooms Starting at $X,XXX/moStarting at $3,500/mo | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly No | Pet friendly Yes | Pet friendly Yes |
Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Memory Care | Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care |
for Waterstone on Augusta
A Place for Mom has scored Waterstone on Augusta with 8.5 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Waterstone on Augusta has 43 reviews with an average "overall experience" of 3.8 out of 5.
Kimberley F C
Assisted LivingFamily/friend
October 14, 2026
Very nice facility.
This is a lovely home for the elderly. Very sweet and helpful staff. 2 of our lives ones are here. [name removed] and [name removed]. The staff are so kind. Clean and neat facility. I enjoy my visit each time! Everything is in order and everyone is extremely helpful.
Julie Rhoden
Assisted LivingFamily/friend
October 13, 2026
Rough start
Had a difficult time getting parents seen by NP. Took 29 days to get efills of medication. Begged everyday. Was told we’ll put them on the list. Why not on list before arrival?We weren’t told to come w/30 days of meds. Nurse Mgr doesn’t check voicemail. Assistant Nurse Mgr doesn’t even have voicemail set up! I gave up & took parents to dr outside of facility. Facility recently acquired by Sonida. They are cheap & cut corners. Food is awful!!They have an “always available menu” —never in stock. Always told “truck will be here Monday.” It’s Thurs!! Ask for a coke—you get Shasta. $[removed]k/month & Shasta?? Got each of parents separate apt’s. Reserved rooms 2 weeks before arrival. One apartment had broken air conditioning. They put in a temp unit. Still broken after 8 weeks. Part for AC is supposedly on order. Blinds broken on both windows. Why put someone in a room with everything broken-with 2 wks notice?Bedroom is a weird shape & super small. No orientation or tour. Fire drill was a disaster.
Greg Cinzio
Assisted LivingFamily/friend
October 13, 2026
Excellent respite (short-term) stay
Our mom has stayed here several times this year, usually for a week or two, and we have been very pleased with her care. The staff and administration are friendly, caring, and attentive. The food and amenities are excellent, and the facility is always clean and well maintained. Nurses and aides assist with medications, meals, and daily needs, and those needing extra help are assisted to and from meals and activities. What really stands out is the welcoming atmosphere. Although Mom was there for short stays, she always felt like one of the group. Activities and periodic live music add to the friendly, comfortable environment. Most importantly, we always felt Mom was safe, comfortable, and well cared for. Our family highly recommends this facility.
Sandra H
Not SureToured community
October 13, 2026
I had planned to move my spouse in and on the day I started the shared bathroom was smeared in poop - floors, toilet seat, toilet - I could not move my spouse in to share a space with this being the case. I was told housekeeping was aware the resident was regularly missing the toilet. If they knew they should have addressed it. Carpets were filthy throughout. Staff were loud and bickering not paying attention to memory care residents.
Anonymous
Assisted LivingFamily/friend
October 5, 2026
Review for Waterstone on Augusta
Food is average Apartments are laid out well and great size. Closet space is excellent Help is very kind and caring.
Jim O
Assisted LivingFamily/friend
August 12, 2026
Country Club Living
Waterstone is great. I wouldn't mind living there. It's like a 5 Star country club. The new management company has made some changes but nothing great big. The individual caregivers all know my dad and really look after him. Can't say enough good things about Waterstone.
Anonymous
Assisted LivingMay 6, 2026
Waterstone on Augusta
Staff is underpaid. Lots of new people, constantly. Most of decision was made on convenience factor The move in coordinator is fabulous. So is the sales director
Jim
Assisted LivingFamily/friend
March 6, 2026
A Great Place for Home.
A 5 for all of them. [name removed] was very easy to work with and helped us get everything planned for my dad's stay. The nurse was great also with his meds. The facility it self looks more like a 5 star country club. We toured during lunch and I would have liked to have eaten there. A great number of choices. Dad liked the food. We have another reservation there for a trip we have to take end of April. I have complete trust and confidence he will be great.
Anonymous
Assisted LivingFamily/friend
February 27, 2026
Overall pleased, would recommend
Overall it was positive from management to most of the employees. [name removed] (director), [name removed] (RN), [name removed] (nurse), [name removed] (marketing), 3 of the caregivers, and the chef were all so kind, helpful and supportive. Hospice was amazing. A couple of the front desk ladies were not welcoming at all. We almost left before we even spoke to [name removed] about admissions because of how rude the front desk lady was. A few of the caregivers acted like we were bothering them or interrupting them, especially when they were on their phones. Not helpful at all. It was just a job to them, not something they were passionate about. Response times, keeping the room clean, and trash emptied were lacking.
Anonymous
Assisted LivingFamily/friend
September 16, 2025
Waterstone on Augusta
We needed an "assisted living" facility not a retirement home. It advertises as "assisted living", however, since we were there over 1-year, it is now a retirement home. Transportation response was horrible in scheduling transport to doctors appointments. All but non-existent. The activities director takes care of scheduling transportation to and from doctor appointments and she would not return calls. I had to get [name removed], who is the sales person for the rooms to get involved in order to schedule 1 appointment. I put our move- out notice after only 2-weeks of our returning to the premises. The service and level of care were much worse than previously. Cameras were allowed when we were there previously & the existing cameras on site had been grandfathered since we left and NEW residents were NOT allowed to have cameras in the rooms. This should have been my sign but I gave them another try anyway. I had no idea what awaited me for ignoring this fact. There is a reason for this so just be aware when you are shopping for a facility for your loved one(s). The caregiver service was supposed to be every 2 hours. This is not accurate at all. Minimal assistance is available to the resident and especially the night time if their help is needed. There is zero supervision of staff. The food was a definite improvement from a year ago. Communication was very poor between clinical management and the residents needs. I hope this information is helpful to a family shopping for an assisted living facility.
Linda H
Assisted LivingResident/client
July 25, 2025
Poorly Managed
Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.
Anonymous
Assisted LivingFamily/friend
July 23, 2025
Super nice facility with internal issues
They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search
Dawn
Assisted LivingFamily/friend
July 16, 2025
Wonderful Community
They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible. They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible.
Anonymous
Memory CareFamily/friend
June 5, 2025
Waterstone on Augusta
1- all categories for memory care at Waterstone. The day staff would tell us the night shift were terrible. I had to get hospice involved immediately. She died in [date removed]. Was only there for 4 months
KFlinn
Assisted LivingFamily/friend
June 4, 2025
Don't believe what you're told
The new management has cut back on the quality of food, the staff and overall care and maintenance of the facility. If we were to choose again, we would not go to Waterstone. We were promised a lot, and it consistently fell through.
Anonymous
Memory CareFamily/friend
April 17, 2025
Overall a Very Nice Community
The one thing that needs to be improved is the Med-Management Company they use - Guardian - located in NC. They are totally incompetent to be managing medications. I have spent hours on the phone with Guardian trying to get the correct meds & vitamins going to the correct person. Waterstone charges $[removed] a month per person for this service, which doesn't include the cost of the meds. Definitely room for improvement in this area. Mostly I like the room layout, with plenty of storage area. I also appreciate that the directors are not pushy to get my folk's into memory care.
Anonymous
Assisted LivingFamily/friend
April 11, 2025
Review for Waterstone on Augusta
It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.
Anonymous
Memory CareFamily/friend
March 27, 2025
Feedback on Waterstone
Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays
Anonymous
Assisted LivingFamily/friend
March 19, 2025
Waterstone on Augusta review
Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.
DD
Assisted LivingFamily/friend
January 30, 2025
Review for Waterstone on Augusta
We were attracted to them because of the room layout & size & location from my house. My parents are definitely high maintenance, which is not the case for many. Yes, I would certainly recommend Waterstone to others.
Waterstone on Augusta
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Know South Carolina’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about South Carolina’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
