AgingCare 2

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

My Mom liked [removed] and one of the meetings she didn't like one of the other people that [removed] sent. Although she didn't feel like she needed this service, did use it a couple times for doctor appoint.

I thought the people that came out and did the evaluation were very nice, all that was all fine but the disconnect came with what the management promised versus what the girls that came out actually did. The management promised things that the caregivers were not able to do.

We have one caregiver, [Removed] who meets the needs and has the professional knowledge to care for Mrs. Rammelkamp. It has been a rotating door of inexperienced caregivers. One left my fall risk mother in law in the shower alone with the bathroom door shut. One could not seem to pull herself together because we had cats which unnerved her. One texted and used phone continuously. We have an organized setup, but several have not been able to come in without detailed instructions. One or two that left dirty dishes or could not handle patient comfortably. We have notified each time. [Removed] should have noted each time that we have let them know. Again, Jamecia is the only caregiver that works efficiently and seamlessly. Taking good notes and always monitoring and assisting Mrs. Rammelkamp. We are working with the Montgomery office but not sure if we can continue if Jamecia is not available. Very shocking how some of the caregivers have passed the interview and or recommendations.

They are okay, unless you have the overnight person, then they are not very good at all. The night people have been sleeping when they should be awake, and we have found them to be somewhat verbally abusive as well. They seem to be good during the daytime shifts, but if you are looking for overnight, I wouldn't recommend them for anything past 7:00 at night. I liked the fact that they did multi-state background checks, which is one main reason I went with their agency.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

The scheduling was inadequate. Caregivers would not show up when they were supposed to. Some would only sit downstairs and watch TV. They would not take me to the store or do some of the cooking which is some of the reasons I used them. They sent someone out when I did not ask. When I said something about this they told me I was wrong and they do not make mistakes.

This wasn't the best experience. There was some lack of professionalism. The caregivers weren't entirely reliable, showing up late, and not being very productive. I would not use this service again.

The initial people that came in with Home Care Assistance did a great job selling the service. However, they didn't have enough staff to handle their client load so they subbed out nursing staff. The lady we got fed him and made sure she got him from point a to b but she watched TV all day did not engage him in any way. I also noticed one day that she pulled him up by the seat of his pants, I just thought this was really inappropriate. So I called to complain and get someone else out here but I didn't hear back from them for weeks. So I had to terminate the service. I realize they were short staffed but they are still responsible for holding up their end of the bargain. I am not satisfied at all.

They don’t show up pretty frequently. They were friendly enough when they did show up though. You get what you pay for and we’ll probably be needing to find a different home care provider pretty soon.

The original phone call was very friendly, and a caregiver was available immediately, however because no onsite personal interview was made by the staff, the caregiver did not meet specific requirements we requested. It has been a learning experience if after two weeks the caregiver is unable to work with the patient it is best to review the situation and make whatever changes are necessary. Because this agency deals with contracted personnel it required two checks be written each week for payment. There is no method of keeping track of hours worked. The family did not think the patient had issues out of the norm, and therefore was expecting the caregiver to be prepared for the challenges of normal senior concerns. Because of hearing issues combined with heavy accents, it made communication difficult and didn't allow for good rapport between caregiver and patient, or a very happy environment.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

We were VERY disappointed. They insisted that they knew their caregivers so well and so would match us with someone who fit our needs for my grandmother. Instead, they sent someone who had never worked for them before. she was very nice but completely unqualified for the job- she might be a fit for someone else, but her low energy and passive nature (though very sweet) was not a fit at all. Mostly we were just very distressed that we had been "sold" on this on the idea that they knew their caregivers so well and so would be able to find us someone who met our needs...and it seems like they didn't even try. She did not meet the criteria that we so carefully provided at all. We stopped service after 2 days.

We were pleased with the service when [Name removed] was owner. Not too impressed with new owner or management at all. Would not recommend this company to anyone. I left one star but was hesitant about that. Monday morning we are with new company.

We had to discontinue the services with this agency. They just could not send the right type of caregiver to help out with my sister.The first person they sent was too small in build to help transport my sister than the second one was not licensed to go caregiver work. So here I am paying for this service for them to provide care and I am doing all the work.

This review is regarding the owner, [Removed]. My family employs several of her staff. I had specific concerns and wrote [Removed]. She NEVER bothered to respond. I find this very rude and unprofessional.

They just didn't show up. Plain and simple. I had to text the boss, and he had someone come out and sit, but it was not at all what I had hoped for.

Poor services, unable to contact them when an emergency this weekend April 30, 2016. I contacted them on behalf of my sister and her husband under whose care they were. One of the aide yelled and screamed at the patient so loud I was scared hearing her, I happened to be on the phone with my sister at that time. The voice message is of no use, there is no "Tone" to leave a message, and the voice mail saying a coordinator's phone # is unclear.

Where do we begin? We had people no show, we caught right different care givers sleeping during shift while our family member (the one being cared for) tried to wake them up, we had one ruin our dishwasher, another break our laundry machine dial, one that didn’t know how to use or load batteries, one that yelled at us because she hated her job, one that left in the middle of her shift, they almost all talked on their phones and looked at their c phones rather than taking care of our loved one, several steal from us…no. We definitely would not recommend.

They refused to work around my volunteer schedule and forgot about me whenever they had outings for clients.