Benchmark Senior Living

This place was a combination of other facilities we toured. It had everything we were looking for in a memory care unit for dad. The Branches became our number one choice.

Great Executive Director and Staff Variety of Activities, like Bingo & Scrabble & Exercise Great food and daily specials and a huge variety of choices I.e. spaghetti and meatballs, superb chef’s salad, soups, tuna or ham & cheese melts, even cereal or eggs/sausage. And awesome blueberry pancakes. Always open to suggestions.

Mom is just finishing a respite stay. The experience has been beyond what I thought it could be. The caring, communication and attention Mom and the family has received has been absolutely stellar. They go above and beyond with every detail. I could write a long story but suffice to say that if you're considering respite, assisted or memory care in the area, Benchmark Hamden should be strongly considered. Im glad I found them.

Everyone is very friendly and helpful! They are easy to reach for questions and respond very quickly. The facility as a warm, homey atmosphere.

I felt a sense of empathy and understanding of the difficult time we are going through as a family as my mother who is young, struggles with her new diagnosis. I felt that the team at the Village of East Farms would do all they could to give my mother the comfort and dignity she deserves.

The staff there is great. Food is delicious, the entertainment programs keep them stimulated throughout the day. They take very good care of my dad so when I'm not there I know he is in good hands. I have peace of mind. Plus he really likes them too, I know they interact great with him even when I'm not there . Very caring staff. Plus the staff gets constant training to care for the residence in the memory care community.

Staff went out of their way to accommodate Mom as conditions evolved. Benchmark shared some expert advice while navigating the escalating care needs. Overall, I would recommend them to others who are searching for care for their loved one.

Very caring & attentive staff - studio good size for I person / upkeep appropriate / relative well cared for. i would recommend to others.

Food and presentation is very good in quality and flexibility of menu items. Apartment size while initially judged as quite small really appears quite adequate, as residents are encouraged to get out and spend their time doing things outside their rooms. From what [name removed] tells me and I observed the staff are very caring, friendly, competent and available without seems to be intrusive. Facility appears very clean and in very good repair.

The staff at Willow Crossing are all wonderful. They must have a fantastic screening process because everyone we have interacted with has been kind, caring, and incredibly helpful. They truly go above and beyond to make the residents and their families feel supported. My father doesn't participate in many activities, but that is his choice—not because there is a lack of offerings. There are plenty of activities available for residents to enjoy. The facility is also very clean and well maintained. I do feel the food could be better, although that is simply my personal opinion, and I'm not sure my father would agree! I especially want to share a recent experience that really demonstrated how wonderful the staff is. We had planned my father's birthday party at my home for this Sunday, but with the storm coming into our area, I reached out to Willow Crossing to see if there might be a room available where we could celebrate instead. I spoke with [name removed], the Activities Director, and she was absolutely amazing. They literally moved things around so that we could use a wonderful room to host my father's birthday party. I couldn't have been happier with their helpfulness and willingness to accommodate us. We are incredibly grateful to [name removed] and the entire team for helping make his birthday special. It took us about a year and a half of looking before we found a place where we felt comfortable having my father live. I can honestly say we made the right choice. My father tells me all the time how happy he is there, and that means everything to our family. We are very grateful for the care, kindness, and support he receives at Willow Crossing.

Overall, it was a good experience as far as the facility and staff. It is clean and bright. All rooms have big windows for sunlight. The dining room had glass doors that opened to a small but very nice outdoor space. The staff is friendly and engaging with residents. The kitchen is accommodating to specific needs. Unfortunately, my father was not able to stay. Made it 2 weeks. He could not acclimate, stubbornness on his part. He fell twice because he would not use a walker. The 2nd time he was sent to the ED. His dementia progressed, and he is in a nursing home now.

Overall: Very, very expensive, but a very nice place. Food: Excellent, nice variety. Actiivities: Excellent, with a wide of options, from in-house to outdoor trips. But, again, this place is for the super-rich only, and that also means a lot of snobs.

Everything about the place is amazing. From my initial tour with [name removed], I knew it was the place for my mother in law. Since it is a full memory care facility, all staff members are trained and continue training for dementia. The aids are caring and supportive of the residents. They will coax them to leave their room to participate in the events from flower bouquets, arts & crafts, luau, ice cream social or just engagement activities. However, if they are tired or not feeling well, they can remain in their room and relax. The rooms are fairly large. Easily fits a bed, dresser, nightstand and chair with extra room to move around.

Exactly what my Dad needed! Great place. Food, staff, facilities make it a one stop shop for those with memory conditions.

It was a very detailed and comprehensive virtual tour. A lot of rooms for a variety of activities. Nice size rooms and a beautiful court yard if you wanted to spend some time outdoors.

It is a bit expensive but it's top of the line in every way. The staff is very friendly and helpful. They are always willing to help Dad in anyway to make his experience better. The food is good and they offer him many options for variety as well as the regular entree. They encourage as regular schedule in the dining room so the residents interact more. There are many activities offered with outings a few times a week if wanted. He is able to go with us out in the car for church or shopping as well. The apartment is beautiful and modern. The size is big for one man He has a walk in shower and handicapped access. He has helpers to help with toilet needs, dressing and going to activities. They have a rule that a helper has to be there within 5 minutes. He has housekeeping on Monday, a shower on Wednesday and Saturday. His trash is taken everyday and anytime it is smelly. Laundry day is Weds. They do well on all those things.

Welcoming staff…made us feel right at home. We feel confident in making this our choice for our loved one.

The staff are super friendly and always make us feel welcome! Our loved one is just going as a day participant, so no opinion on the apartments but the food is good.

The people working there are really nice and the care has been great. The activities go throughout the day and seem engaging. Food has been great. They always make sure she has her bacon and eggs for breakfast. 2 choices for every meal and they do offer her a sandwich or soup if she doesn't like the choices. Place is very clean. They take care of her laundry. She is in a one person room. Size works, she has a bed, dresser and table. I'm extremely happy we chose it. I would recommend them to others who are searching for care for their loved one.

Overall experience 5 stars. Staff were polite and helpful. Care was great, more than I could have done. Activities seemed appropriate though not all residents participated. Rooms were good, with a lot of closet space. Lighting was a tad weak. We were able to bring in furniture and lamps for a taste of home. I would recommend the community to others.