Experience Senior Living

We put my mom in there a few months ago and it has been a disaster. No staff, no care, I guess no problem! Look elsewhere and don't get sucked in by the prices. You get what you pay for.

The staff is kind, but don't let that fool you. This is the most unprofessional company I've ever experienced. My family member's rent was either withdrawn late, early (causing overdraft fees), double, or never. They never seemed to be able to get their act together. I pulled my family member out after she had fallen and no one had reported it. The state got involved and Walnut Crossing has since been investigated as having violated state codes. My family member went several days in pain because the manager who saw her fall failed to follow protocol and followup with the medical staff. They also seemed to have little training with alzheimers. One evening a nurse was leaving her shift around 6, and brought my family member's night meds on the counter and said, "Don't take this now, take it tonight before you fall asleep." After about 2 minutes with alzheimers, she had obviously forgotten what the pills were for or when to take them. Then there was the time that Walnut Crossing lost an invoice that I needed to submit to the insurance. They had no paper or electronic trace of it, and didn't seem to care. There is a reason this facility is so cheap. You can't buy peace of mind for your loved one!!

My mother has been at Brightview since February of 2016. Initially I had nothing but good things to say about the facility and the staff. But I had a very unsettling visit with mom yesterday. It was unsettling for two reasons. One. For the first time, mom is insisting that she is afraid to stay at Brightview. She not just afraid, she is terrified. I realize part of it is her mental condition, but there is more than that going on. It seems like there has been a big change in the staff and their attitude. I didn't see the loving interaction between staff and seniors that was the norm. Staff seemed more interested in each other and their cell phones than their charges. Mom wasn't aided, she was pushed around. She wasn't helped to dress, she had clothes thrown on her bed. When I arrived, my mother was sitting alone in a hallway in filthy pajamas. Which brings me to another problem. Two. Laundry. My mother had lovely clothes when she moved in. Her wool sweaters have been tossed in the washer and shrunk to doll size. Her clothes are coming back from the laundry with food still on them. Either they never get in the washer or the machine is so full, clothes don't come out clean. Clothes are just shoved in any drawer. Her things are so wrinkled they are unwearable. I'm hoping I was at Brightview on an off day, but I am very, very concerned. I am beginning to feel like I am not leaving mom in good hands.

Our family had nothing but problems with Demaree Crossing. The sales job was good and the facility is beautiful. However, once we moved our mother into Demaree, all valuable communication stopped. Our mother actually fell and was transported to the hospital, and we were never notified until the emergency room called to ask medical questions. During this same event, the staff put our mother into an ambulance and had no idea which hospital she was going to. We had continual miscommunication between the visiting nurse and Demaree. We were told our mother might have covid and Demaree told us she did not and the Covid test was cancelled. There were calls made to Demaree with questions, and frequently no call was returned. The only highlight to Demaree is that our mother really liked the food. When our mother was placed on hospice, we had the option for her to return to Demaree and we had no confidence that Demaree would be able to care for her even with the assistance of hospice. We chose to take weeks off work to care for our mother at home rather than have her return to Demaree.

Awful! No communication! No care! Unable to get a call back from any of my questions and concerns. Moved my parents within 6 weeks! I would not recommend this place!

The residents need more care than what they are being given. The inside of their rooms have ants and it’s just disgusting. They do not have enough staff or actually qualified staff for the care that needs to be given. Just overall over priced and not very clean.

The staff is kind, but don't let that fool you. This is the most unprofessional company I've ever experienced. My family member's rent was either withdrawn late, early (causing overdraft fees), double, or never. They never seemed to be able to get their act together. I pulled my family member out after she had fallen and no one had reported it. The state got involved and Walnut Crossing has since been investigated as having violated state codes. My family member went several days in pain because the manager who saw her fall failed to follow protocol and followup with the medical staff. They also seemed to have little training with alzheimers. One evening a nurse was leaving her shift around 6, and brought my family member's night meds on the counter and said, "Don't take this now, take it tonight before you fall asleep." After about 2 minutes with alzheimers, she had obviously forgotten what the pills were for or when to take them. Then there was the time that Walnut Crossing lost an invoice that I needed to submit to the insurance. They had no paper or electronic trace of it, and didn't seem to care. There is a reason this facility is so cheap. You can't buy peace of mind for your loved one!!

The community is usually under staffed. They move their staff from assisted living to memory care and back. Usually the CNA's are overworked and over utilized. It all starts at the top with an executive director that only cares about filling the building and not the residents.

The year my mom was in dementia care at Brightview was the worst year of my life. Wellspring village was understaffed for the number of residents with a high turnover, and had no idea how to deal with dementia issues. Their solution to any hint of dementia aggression was to call 911 and transport the resident to the emergency room. Mom once went three weeks without a shower. Another tactic was to send the resident to a geriatric psyche ward for 6 weeks. I do not recommend them for dementia care for your loved one.

Selected BVWM based upon appearance; wrong thing to do. Five of nine senior staff left within 18 months with high turnover at lower levels. Good place if you are able to take care of yourself but not if you need help transferring, showering, are incontinent, etc. Bathroom and bedroom always smelled strongly of urine (this was not limited to this one apartment). RA’s lack adequate training (consistent rough handling caused injury) and their lack of response to pendant calls were a constant problem. Good food, pleasant facilities and if they get their personnel problems resolved, this would be a nice place. Found a better, smaller facility nearby.