Leisure Care, LLC/One Eighty

Even though a new corporation has taken over, there are remaining loyal employees. That says a lot! Personally, I am so proud and appreciative of all the teams. Thank you for your support & service teams!

We picked this community because of the location, recommendation from you all and we loved the administration.

It's not a bad place but there are likely places with better value. We picked this community because my loved one had a criminal background from a long time ago and couldn't pass background checks.

I have had other residents mail in my mailbox.Three different peoples mail was in my mailbox. It’s hard to get the front desk or office. Most times I just hang up.. I worry a lot because I’m waiting for some very important mail, because other residents mail was put in my mailbox,I’m afraid that the important mail I’m looking for may have been put in someone’s mail box by mistake.Otherwise I feel safe here and the staff treats me with respect.

I think they really need to improve on the food quality and the consistency. The apartment sizes here are very adequate for what I need. I would recommend Fairwinds - Woodward Park to others looking for retirement living. We have been overall happy with our choice to move here.

When I went to interview top rated Baybrook, I was Impressed. Unfortunately all the information I was fed was directly related to the AL side, not memory care though they knew what I was interested in. There is no doctor on site, it is not a health care facility at all and only a few of the nurses (1 particular team) have much empathy… I’m not sure the director of MC is a good fit either. The area is very small and overcrowded which leads to many disagreements between people who are already overly stressed. Menu does not appear designed for elderly with issues (too dry, no sauces or condiments or gravy) and MC doesn’t get a choice like AL. Also, I watched a kitchen staffer eating directly out of serving pans on the line while plating dinner (unsanitary)! No help shaving, showering or dressing though I thought that was why he was there.

[removed] became Inspired Senior Living, then changed hands again and is now Volante. Since the most recent administrative staff turnover in the spring of 2024, the facility has become 100% "corporate". There've been some surface improvements for appearance, some new policies enacted, and everything is now obviously profit-driven. Some families will appreciate this, but mine really misses the home-like, happy-close-knit-team, common-sense dynamic we signed up for with [name removed]. Also, dealing with the Volante business office is a nightmare. Fortunately, some of mom's favorite caregivers from the [removed]l days are still there, but Volante no longer has an onsite nursing/care supervisor. Mom's standing order for a UA (when when she clearly has a UTI) is no longer followed through with. I'm fortunate enough to live locally and can keep tabs on missed showers/meals and other things required for mom to be healthy.

The staff members at Harborside at Melbourne are always nice in our presence. Housekeeping is pretty good. I don't know if my mother tells them to go away or not. Because there are times that the room isn't always pleasant smelling. The meals are actually very good. They really need to renovate the place. They were replacing the pool since we signed the lease. It's still a disgusting cesspool. I don't have any other place to compare it to, so I would refrain from any recommendations at this.

Some areas are very good, and some could use some improvement. My dad is in the independent living section not assisted-living. However, I think the quality of care can improve in the independent living quarters if the staff cared a little more and was more friendly to the residents and family.

This is a bit hard as a new company took over. The new director has only been in place for 3 weeks. Things have been changing. Food needs improvement. Cleaning not great. Communication is now great. If there is follow through, activities are greatly improved. There is a 24 hour mandated response time. The social director had established many trips and excursions. There is a new chief.

At first it seemed great. Everyone was kind and attentive, but as soon as we moved my mother in it was as if she disappeared. We didn’t hear from the staff at all. We were told there were activities, but after mother moved in we were informed they didnt have an activities director. Mother has gone to the front desk asking for help with small things and their response has been they don't handle that kind of stuff. They don't call me. They just send her away. No one tries to engage her at all!! Very disappointing.

So far the aids and nurses are nice and take good care of my mom , but the head of wellness says a lot but doesn't do much

They have a new chef who is making improvements as he talks with residents. When concerns are voiced, they Center around dining. Servers are convivial. The response of management to our concerns is genuine and timely. Other residents are generally very friendly and supportive.

We toured The Heritage at Delray when looking for an Assisted Living facility for our loved one. This facility was okay, however there was a waiting list for one bedroom units. Coming from owning her own home, I didn't think that my loved one would like to move to a studio.

Based on the experience we have had so far, we can say there is not enough staff especially when it comes to their nursing team. They have slow responses for the call help button. They also could improve on transitioning new clients.

There is no perfect place. Sage Spring is relatively new so staff was new. Also there was change in the director of memory care unit. My major complaint was that it was hard to reach staff in that section on the phone. Facility was short staffed nights and weekends. Usually if medical situation arose I had to deal with it. My loved one had COVID twice even though he was vaccinated.

Ashbrook village went up on our rent from $[removed] a month to $[removed] a month with one month notice. The apartments are old and the porches are about to fall in. There are NO amities except for one old barbecue grill that hasn’t been used in years. The apartments are infested with bugs that we are responsible to exterminate. They ask for $[removed] community fee along with a $[removed] non refundable deposit and another $[removed] for a pet. There are no pet parks and no amenities for the community fee. They do not care about the residents, in fact, we feel they want to run us off so they can collect more non refundable deposits. The only good part are the residents. We love and try to watch out for each other.

The Sage Spring community does seem to be short staffed. Their food was horrible. [name removed] (director) was fabulous!! What staff was there were sweet!! With the exception of the food yes. [name removed] I overheard her offer to go to a fast food restaurant to get our loved one something because he wouldn't eat.

The pricing only includes laundry and apartment cleaning & there will be an upcharge for any assistance they need. Staff are very friendly but they have some pain points with technology (billing system, a/c units, neck lanyards malfunctioning). The food is not anything special but the activities they provide are good for seniors to stay engaged.

We liked the community. However, my loved one enjoyed the residents more at another community they toured.