Red Bench Management

The location of the community was my top priority. It was close to home so I could go over there multiple times a day to visit and check on my mother. The price was acceptable. However lots of promises were made on the initial visit that were not adhered to i.e finger foods and activities were few. At the end, the hospice services were exceptional. Like many other places I'm sure, the staff was not trained and the community was very short staffed.

They are short-staffed. They were losing my loved one's things - his laundry, his dishes. We were charged for products that we never received. And I still haven't been refund yet. The entire time we were with them, I never received a bill that was correct. I had to ask four times in the last month to pay my bill, but nobody would assist me. With each incorrect bill, they told me they would let me know once they figured out. Yet they were charging me late fees, due to their errors and delays. They did end up refunding the late fees due to their error, but I was frustrated by the fact that I was being charged them in the first place. The first bill they sent me in the mail was wrong by over $10,000. The next bill, the same thing each time. Every bill was inflated by at least $1000 over what it should be. They have a $2500 community fee, which is outrageous - what does that even go towards? When I call up there, especially on the weekends, no one is there to answer the phone. I leave messages and don't receive return phone calls. When I was there in person, I would see the staff, including the director, and they would try to rush away like they didn't see me so they didn't have to talk to me - [name removed], [name removed], and [name removed], in particular. The facility looks okay, but they are totally unorganized.

My Wife was a resident of Foothill Village for a short time. The following are my observances. Property is clean and well maintained and Caregivers (Technicians) for the most part are helpful and courteous, but not Certified Medical Assistants (CMA's). Upper management is schetchy at best. Management and Finance department appear to be at the mercy of a corporate entity that does not appear to be very flexible (prorating) and slow to provide invoices. The Director of the Memory Care unit is compassionate and knowledgeable with over 40 years experience and the best part of my experience.

This facility was recommended by a neighbor who placed her mother here and says she gets very good care. Overall, it seemed a little dark inside and offered very little outdoor space. They are undergoing renovation so maybe lighter colors and new carpets will give it a more uplifting feel. It used to be a hotel so it still maintains a similar atmosphere. Staff was pleasant and kindly when they interacted with the residents. I will follow up with our neighbor for more personal insight.

Our experience with Provision Living was somewhat mixed. While I think it seems like a nice enough place, and would probably work well for someone with fewer care needs, things did not work out for our loved one here. I think they oversold or overestimated the care they are able to provide, as we ended up needing to move to a higher skilled facility not long after moving our loved one here.

Not apartment type. Small room for just a small bed. Small closet. No outdoor area accessable from inside for residents to enjoy fresh air. Niccole was very nice and informative. Pleasant employees. Did not see residents involved in any activities at the time I visited.

I would not recommend them for long term. The room sizes were kind of small. The food was adequated. My mom was in the dementia unit The staff did not understand the residents and they did not have enough staff.

Not horrible, but not outstanding. My Mom's lived here since 2010. She's pretty independent, but seriously visually impaired. There is NOTHING for her to do here - no assistance of any kind for activities. (And activities are limited, to begin with - seems to be bingo and a craft now and then.) And ZERO personal attention - like someone coming to get her for the social gatherings. (It's not like she can read the notices...) I've asked - FOR YEARS - for someone to check on her in hot weather, because she gets very confused and sick in the heat. At least a dozen times I've been over there and her room was 85 degrees or more. (The units are individually controlled, and she turns off the AC when she gets "cold." Then she forgets she did that.) For an efficiency apartment, (with stained carpet and a gross bathtub) and meals - the price is ridiculous. Over $3,000 a month. And the two old, rickety elevators are hot, small and almost impossible for other residents to get a wheelchair or walker over the threshold.

Did not meet expectations for his level if care needed. Wish he had more outdoor activity. Some staff went above and beyond however such as [name removed]. Every time I visited I did his laundry because no system to help him distinguish clean from dirty clothing. No assistance with laying out clean clothes for the day, making sure he brushed his teeth. Because he could perform these things on his own, no consistent oversight given to him to get these things done. Find that he was out of toilet tissue which was kept out of room because of his obsessive overuse but I would find his toilet soiled and no tissue in the bathroom. They could not meet his individual need with basic hygiene.... I may have been expecting too much but it made me aware he needs closer oversight because of his physical ability but cognitive deficit.

We were very happy at first. But then a lot of the staff changed and things went downhill. Some of the staff has changed again and I am starting to see some improvements, but do feel more are needed.

Many of the staff members here are kind and clearly care about the residents. The concern is not with the individual caregivers, but with the overall ownership and support structure. There appear to be ongoing issues with communication, staffing, training, turnover, and consistency of care. When staff seem frustrated or overwhelmed, it feels like they are not being given the support or resources they need to do their jobs well. For residents who are mostly independent and able to advocate for themselves, this may be a workable option. However, for someone who needs support, or regular help with daily care, I would be very cautious. In my opinion, this is not the right environment for a resident who cannot speak up for themselves or closely monitor their own care.

Caregivers are not professional--they complain how many people they have to care for instead of focusing on resident they are with.

Very disorganized on move in, difficulty getting responses to phone calls and emails. No efforts to get loved one involved with the facility.

I don't really want to say much except staffing issues during the course of my mother's stay was problematic leading to issues in overall care.

They do not have enough staff in the memory care unit to deal with the patients who are still mobile. He moved to a different facility that is a much better fit.

We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients

I wouldn't recommend this facility to anyone. We picked this community because of the location and they allowed smoking, which they don't any more.I'd like to add that the management was horrible. They had severe staffing issues. They bullied my dad. They also refused to order his meds and my dad went without for three days.

Well, you WILL be told upon admission that your loved one will get wonderful care and you won't need to worry about the care, just come and visit, no worries. Far from the truth. I had nothing but problems, from no forks to eat with to No help with cutting up food to no one checking on patients at night. I had a camera so I know how bad it was. Really I have nothing good to recommend to anyone.

When we went to go visit our loved one we had noticed their room was was dusty and had crumbs all over so house keeping had not been there for awhile. We had to go down and ask for a broom to clean up their ourselves. However the meals there are excellent, and the activities are still pretty limited. The value for cost is not very good considering what we are paying and what they are doing, they have such a high turnover rate.

I am giving St. Louis Hills a "1" because "0" is not an option. Before my mother moved in, the room was not cleaned at all. I had to bring in cleaning products from home to clean the room. The administrative staff gave me FALSE PROMISES from the very beginning. I would not recommend this facility to anyone who cares about their loved one. This facility is all about the money and definitely not about providing good/quality care.