Spring Arbor Senior Living

This could be in part due to Covid, but the transition from start to finish was very confusing because we couldn't go in and see the room before we moved our loved ones in. So we had no idea what to anticipate. And then once we moved them in, it took a while to rearrange furniture and things like that. Because we weren't able to go in and meet the staff, we weren't able to discuss our concerns or our desires for our relatives from the get-go, or talk about the nuts and bolts of things. For instance, no one told us we would be responsible for providing soap, toothpaste, toilet paper, etc. There were a lot of those little things to iron out. That being said, the staff has been extremely responsive to all of our questions and concerns. It just took a good 2-3 months to really get settled in. And there are still little things to double check, but overall it's been a good experience. The one concern I have is the room itself is not all that neat and clean. There was dust in their room when they first moved in, and it's still there. The facility in general looks very neat and clean. It's just the rooms that haven't been up to my cleaning standards. But the woman at the front desk knows me by name. She's quick to help out when I ask or get me to the correct person. One of the personal aides has given me her cell phone number and said call anytime. Same with one of the laundry staff. The doctor on staff is very friendly and responsive. We're still trig to figure out the accounting online, but that's likely our issue. Overall, it has all worked out well. If we ask them to do anything, they do it, which has been nice. I really feel confident that our loved ones are well cared for. And my loved ones say they're showered with attention there. They've been content there right from the start. I've also appreciated that there is a base rate for the room, and then another rate for the level of care. So if you have two loved ones with different levels of care, they can stay together.

Our families experience so far with Anthology has been pretty good, and we do think the value for cost is fair.

Nice location, quiet building, pleasant staff. I thought the layout of the 1 bedroom apartment I was shown was a bit more inconvenient to get to the bathroom. Some of the hallway carpeting was stained. Disappointed to hear not all staff is vaccinated.

I didn't find anything wrong with them. If I ever needed to go to a senior community, I would probably go there. But my loved one chose elsewhere. Dominion is geared more toward younger elderly people in their 60s and 70s. For someone in my loved one's situation, way up there in age and not as active, it was a little overwhelming for her. But I personally I liked it. It was a beautiful facility, with lots of high ceilings.

We chose Dominions Senior Living because of the availability at the time of placement we were needing. They have a monthly calendar and families can take that and stay updated on what is happening inside of the facility. I would recommend to others looking.

Our experience there was very short, but the staff was great in preparation for my loved one's entry, and also very attentive while she was there. They were particularly attuned to her medical condition. Which is why we were there for such a short time - she ended up needing transferred to the hospital. From what I saw in that time, it looked pretty clean. There was nothing bad that I saw. They seemed to have a good, full calendar of events for the residents, and they seemed to be actively trying to get them engaged as far as memory care goes.

We chose Crane's View Lodge because we were in a time crunch and they had availability and the price seemed to be pretty fair as well as the location. She has a private room and it is good size with a big bathroom and walk in closet, it is very wheelchair accessible. It is a beautiful place, you walk in and feel like you are in a resort. The nurses send us videos and stuff of her dancing and they always call us if anything is needed. I would definitely recommend to others looking.

Our family was able to do an in person tour pre covid and the facility was very nice. However the hallways were extremely long, so the residents would have to talk along way to the center of the place. We did not care for that and the hallways did not have any character. The community was very nice, it did feel more like a hotel and not that homey feeling but when you got to see inside the rooms they were nicely set up.

We chose Crane View Lodge because of the convenient location to family and doctors offices. We looked at other facilities and really just like the scenery and the staff members here. They seem to be very tuned in to their residents. The food is very healthy, a lot of fruits, vegetables, and fish but there is little flavor to the meals. The only thing we did not like it that it does not have a swimming pool. I would recommend them to others who are looking.

I would tell others it is in a nice location. The people are friendly and seem to be caring. They are quick to meet my requests. They are on top of the care of my loved one. My loved one has adapted to the community. The communication is good and they are fairly prompt in their responses.

The Crane's View Lodge is close and easy. It is nice with a great atmosphere, however during covid when they do shut down there is a little lack of communication.

I chose Dominion because it was the best in the area. My room is very big, I have 2 bedrooms and a big closet, I cannot complain. I do know that they have different sizes as well to choose from. Overall, it has been a good experience and I would recommend them.

This is a very friendly community. The staff are very attentive and caring with the residence. I would like to see the communication get better between the family and the directors. I would recommend this community to others.

ratings above

[name removed] forwarded the virtual tour which was nicely done. I received the actual details about facility via phone. Looking forward to seeing The Canopy in person.

A fine staff of thoughtful and kind people!!

The care at Spring Arbor was good, however, we had issues with overnight staff. My mother in law would push the call button for help to get to the bathroom through the night and the staff always made her feel that she was pushing the button too much. She was immobile and couldn't get there herself. The food was great and they had a nice variety. We chose this community because when we visited the residents seemed very happy, and we liked that it was smaller. I would recommend to other families to go visit this community personally and see it for yourself. The community is very attractive with a lot of activities offered and good food,

Spring Arbor was the only community that was able to accommodate both of my parents' varied health care needs. The food is good. They do not offer a large discount for the second person in a couple like others in the area. They have a nice porch and a walkway but they do not have much usable outdoor space. Communication among the staff is not good. We have to make multiple requests when we have an issue. I feel they are understaffed now with the Covid -19 due to the need to serve all the residents meals to them in their rooms which takes time.I do understand they are doing their best. It is nice that they do offer both Assisted Living and Memory Care. My dad is in the process of moving to memory care and it will be nice for my mom to be able to see him daily. Staff is very friendly.

The community is a very attractive place. Most of the staff are caring and concerned for the residents. The activities director does a really fine job. She shows a lot of compassion and concern for the residents. I feel there is a lack of effective communication with the families. For example, my wife's medication was changed, and the communication was very limited if any. I chose this community for it's convenience of location and it is priced competitively among the other good places. Families really need to be very proactive and an advocate for their loved one there. The website needs to be updated with the names and positions so that we can effectively contact the appropriate people at the local community level.

So far, so good. She has been at Dominion for about 2 months. My mother has stayed at two other assisted living facilities and Dominion seems to be the best so far. They really try to take care of her. She has been more active and healthier, more than she has for the last two years. I would recommend that everyone consider Dominion for their loved one’s care.