20009 Rosebank Way, Hagerstown, MD 21742
Please enter a valid name.
Please enter a valid email address.
Please enter a valid 10-digit phone number.
By sharing your contact information, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls from us and our community customers, including telemarketing and/or advertising, even if your number is on a Do Not Call list. Outreach may be during quiet hours under all applicable laws, auto-dialed, or may use pre-recorded or artificial voice. Your consent is not a condition to using our service. Msg and Data Rates may apply. Msg frequency varies. Text HELP for Help. Text STOP for Stop.
Terry H
Sibling of resident/client
Experience
My brother lives there and enjoys it very much. Nice for him to be around other people. I just wish we had more money for him to stay there longer. He'll be there another year or so then the money runs out.
Read all reviewsBrookdale Hagerstown
Experience person-centered care and daily support when you reside at Brookdale Hagerstown. Whether you’re in need of memory care or assisted living services, we can accommodate your needs, both now and in the future. Our trained team is equipped to assist with bathing, dressing, grooming, and other personal care services you may benefit from. Memory care residents can enjoy life with added support from our staff, who are available 24 hours a day, seven days a week to be alerted to any emergencies. A 24-hour security system and keypad entryways have also been installed for your protection. Wherever your care journey takes you, we’ll be there every step of the way.
You can find our nostalgic community in an elegant building that resembles a grand hotel of the past. The main living room features a brick fireplace, comfy couches, and a convenient hospitality station. Grab a coffee, tea, or snack to enjoy in the colorful garden or courtyard. You’ll notice we’re surrounded by the countryside, including farms and beautiful wooded areas. Additionally, we’re close to the downtown area, providing easy access to a variety of cultural opportunities, businesses, and local events.
Residents have a lot to look forward to...
Brookdale Hagerstown
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.5 out of 10 Review Score94 reviews | 8.7 out of 10 Review Score23 reviews | 8.2 out of 10 Review Score9 reviews | 8.0 out of 10 Review Score3 reviews |
Studio Starting at $X,XXX/moContact an advisor | Studio Starting at $X,XXX/moStarting at $5,400/mo | Studio Starting at $X,XXX/moStarting at $5,850/mo | Studio Starting at $X,XXX/moStarting at $5,900/mo |
1 Bedroom Starting at $X,XXX/moContact an advisor | 1 Bedroom Starting at $X,XXX/moStarting at $6,300/mo | 1 Bedroom Starting at $X,XXX/moStarting at $7,050/mo | 1 Bedroom Starting at $X,XXX/moStarting at $7,300/mo |
2 Bedrooms Starting at $X,XXX/moContact an advisor | 2 Bedrooms Not available | 2 Bedrooms Not available | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly No |
Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care | Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Assisted Living |
for Brookdale Hagerstown
A Place for Mom has scored Brookdale Hagerstown with 8.5 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Brookdale Hagerstown has 94 reviews with an average "overall experience" of 3.9 out of 5.
Terry H
Assisted LivingFamily/friend
October 19, 2026
Experience
My brother lives there and enjoys it very much. Nice for him to be around other people. I just wish we had more money for him to stay there longer. He'll be there another year or so then the money runs out.
Anonymous
Assisted LivingFamily/friend
September 24, 2026
Beware of Assisted Living Facilities, due to all of the unknowns! Be an Advocate and Be Aware
Our first contact with the facility was very positive, as they took the time to send (2) Staff to the ER to evaluate our loved one. This needed to be done to ensure that they could provide care for her. We appreciated the quick response, and their willingness to deal with “wounds” on her legs, as well as general live in care. Since moving my Mother-in-Law into the facility, it has been nothing but frustration. Communication between the Staff and the Family is nonexistent. We question the care given. We don’t know what level of care to expect, so we don’t know how to intelligently measure the care being given. We are constantly requesting documentation, with none available. We know that the care being given is not enough! Our overall experience has been totally unacceptable, and we would wish this experience on no-one.
GG
Assisted LivingFamily/friend
September 9, 2026
Review for Brookdale Hagerstown
Staff is pretty nice The community is very clean Food is ok My mom has a studio apartment with two closets It's pretty roomy Administration is great especially the sales team. My overall experience is a good one.
Sharon S
Memory CareFamily/friend
July 13, 2026
Simply the Best--Home away from Home
What we like the most about the community is the décor, and the interior design (roomy). We also like that it is pet friendly and the friendly kitchen staff! We would recommend Brookdale Hagerstown to other families based on the experience so far.
Gayle G
Not SureToured community
June 8, 2026
Everyone was wonderful The place is clean Staff is great People who leave there look happy Rooms are clean Dinning looks good Good menu Lots of activity
Anonymous
Assisted LivingFamily/friend
April 24, 2026
Do not recommend
My dads assisted living contract was canceled and I had to fight 3 months to get his refund back. I would not recommend them. They really gave me a run around And I believe they would have nickeled and dimed my father for every little service
Vicky Rollins
Not SureToured community
April 20, 2026
I was thoroughly impressed with this facility. They went above and beyond to make my father feel welcome and comfortable there. The entire staff was so kind and caring with him. They are just accommodating in every way. I highly reccomend Brookdale to anyone looking for an assisted living facility.
Trish L
Not SureToured community
March 31, 2026
Seems like an excellent facility
Anonymous
Memory CareFamily/friend
February 10, 2026
Memory Care Experience
My mother passed at Brookdale only after residing there after 12 days. So I cannot give an unbiased review. Paying the initial Community-fee and the 7-day "after death" ad-on fee I would not have minded, but in those 12 days my Mom never had her dentures out or cleaned (her new box of Polident tablets and denture cream were NEVER opened, and only one shower & shampoo--I stopped in daily to visit her). I found her semi-private room disheveled the 3rd day she resided there...a dirty Depends laying atop her unlined trashcan beside her unmade bed at 1pm (I have a photo). The room wreaked of urine until I bagged up the soiled item and sprayed Lysol throughout. I apologized to Mom's roommate. I did bring it to the attention of her (weekend) CNA who apologized but she was not sincere at all.
Anonymous
Assisted LivingFamily/friend
September 9, 2025
A comforting embrace!
unable to rate the activities personally as our loved one was bedridden. However we saw lots of folks playing bingo, puzzles, signup for weekly outings! Based on what we saw I would rate a 5. Our loved one required a lot of special care. The aides, CNA's, Med techs and nurses were wonderful! The ladies from the dining room popped in daily to say hi to my father-in-law and to provide encouragement too! The Nurse Practitioner was very proactive in advising us of additional services needed and ensured the need was quickly met. Hospice team & Brookdale nursing team partnered with his care. We were very pleased with our experience!
Cynthia
Assisted LivingFamily/friend
September 8, 2025
Review for Brookdale Hagerstown
It's just the right size facility - not too big with too many people. All the staff know all the residents, and this is a very clean, well kept facility.
Patricia
Assisted LivingFamily/friend
July 29, 2025
Our family experience
The staff is very patient and knows what each resident requires. I have never seen a staff member be nasty or mean to a resident. That is one of the most comforting things about this facility. I know when I leave my mom she is in good and capable hands. The faculty is open to concerns and does follow through. We just had an ED change so we are still getting to know him.
S.W.
Assisted LivingFamily/friend
May 23, 2025
Happy Over All
My grandmother [name removed] spent her final years here. Through it all she received excellent care and friendly treatment by the staff. She participated in the therapy services, and took part in activities that were offered. I am so very thankful for the attention she received right up to the end.
Chuck E
Assisted LivingFamily/friend
April 7, 2025
Truly a place for Mom
I have found the staff to be very friendly and helpful. Room sizes and amenities are more than adequate.
Anonymous
Assisted LivingFamily/friend
March 26, 2025
Review for Brookdale Hagerstown
Everyone was super helpful and friendly. Cleanliness of facility. Happy residents. Spontaneous interactions between all levels of staff and residents. The atmosphere was truly one of family
Anonymous
Assisted LivingFamily/friend
December 5, 2024
More about money than people!
Brookdale’s priorities are messed up! They used to care about the people living there, now they care more about money and filling the rooms with a staff that could care less. They have certainly changed over the past 3 years!
E.
Assisted LivingResident/client
September 11, 2024
Resident
My problem is that I am having trouble gaining weight due to my metabolism and medication. Sometimes I still feel hungry after meals. I gave a five to all categories except meals/dining where I gave a 3 out of 5.
Anonymous
Memory CareFamily/friend
September 10, 2024
Review for Brookdale Hagerstown
Things have certainly changed at the facility since my family member moved in as a resident. But if I had a better option I would take it. Initially they presented better on the tour. I liked the fact that when my family member was in standard AL room she could have her cat. Big sell point for me and her. Also they have basically eliminated activities for the memory care residents. That wasn't the case when I chose them. But the Director left and now they don't do anything.
Anonymous
Assisted LivingFamily/friend
August 20, 2024
Brookdale Hagerstown review
Our family member enjoyed living there but moved in February of this year to South Carolina just a couple miles from our house. I would recommend this community to other families. It was smaller than where she lives now and we actually prefer the new place and its grounds. However, when we were looking, it far surpassed other local facilities we visited who had immediate availability. It was very clean, no foul smells, bright and well decorated. Meals were OK if not outstanding and employees were responsive to her needs.
Anonymous
Assisted LivingFamily/friend
August 6, 2024
Brookdale Hagerstown review
Mom has had all her money stolen, her wedding g rings and her entire jewelry box. They did find the jewelry box but all gold jewelry had been taken. After the third theft they told us we could put cameras in her room. Brookdale does not have any cameras in their facilities, nor do they have any outside of the facilities monitoring who goes in and out. Cleanliness: In the beginning I would have said a 5 but now it's more between 2-3 they have had a lot a staff turn over. Friendliness of Staff: Most staff I would give a 3 but there are a few who are a 5. Quality of Care: Mom only needed help with meds up until about a Month ago. Meals and Dining: The meals are the worst. We bring mom groceries weekly for her to eat. Even the staff say the food is not good. The meat is dry and most food is very spicy. Activities: The activity director quit a few months ago and they are in the process of hiring a new one. Value for Cost: average. Her cost went up by [fee removed] last month when she needed help with bathing and dressing after a short hospital stay. Her total is up to about [fee removed] /month.
Brookdale Hagerstown
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)
Know Maryland’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Maryland’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)
Find Assisted Living
Robinwood is a tranquil, relaxing assisted living community located in Hagerstown, Maryland, within minutes of most of the area's entertainment and shopping. As an assisted living community, we strive to provide our residents with customized care to meet their needs. Our community offers spacious...
We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and always. If you’re interested in learning more or want to get your Tour set up let us know. We look forward...
Somerford House offers general Assisted Living on a beautifully landscaped campus in Hagerstown. Staff is on duty 24 hours a day to support and guide our residents, who experience gracious living and easy access to shopping, places of worship, and medical offices. Step inside our doors to...
Fahrney-Keedy Home and Village is nestled among the foothills of the picturesque Catoctin Mountains of Northern Washington County. This 90 acre Maryland retirement community offers breathtaking vistas in all directions. We are located just minutes from Interstates 70 or 81. As a...
The Leland of Laurel Run strives to give our residents all the care, security and comforts of home. Newly renovated and opened in December, 2012, our unique setting downtown Waynesboro offers a step back in history. Once the Leland Hotel, the building has been purchased and re-purposed into a...
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
