What room types does Brookdale Olney offer?

Brookdale Olney offers 1 Bedroom, 2 Bedrooms, Semi-Private and Studio. Learn more.

How does A Place for Mom score Brookdale Olney?

A Place for Mom has scored Brookdale Olney 4.8 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

What is the phone number for Brookdale Olney?

Call (301) 570-2611 to reach a resident at Brookdale Olney.

Reviews page 3 with 61 reviews for facility Brookdale Olney

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Brookdale Olney 2611 Olney Sandy Spring Rd, Olney, MD 20832	Magnolia House Assisted Living 13305 Burkhart Street, Silver Spring, MD 20904	Arden Courts A ProMedica Memory Care Community in Kensington 4301 Knowles Ave, Kensington, MD 20895	Arden Courts A ProMedica Memory Care Community in Silver Spring 2505 Musgrove Road, Silver Spring, MD 20904
4.8 out of 10 Review Score61 reviews	10 out of 10 Review Score10 reviews	9.8 out of 10 Review Score87 reviews	9.8 out of 10 Review Score58 reviews
Studio Starting at $X,XXX/mo	Studio Not available	Studio Starting at $X,XXX/mo	Studio Not available
1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Not available	1 Bedroom Starting at $X,XXX/mo
2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Not available	2 Bedrooms Not available	2 Bedrooms Not available
Active promotion No	Active promotion No	Active promotion No	Active promotion No
Pet friendly Yes	Pet friendly Yes	Pet friendly Yes	Pet friendly Yes
Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Memory Care, Residential Care Home	Care types offered 1 Memory Care	Care types offered 1 Memory Care
Schedule Tour	Schedule Tour	Schedule Tour	Schedule Tour
Share With Family	Share With Family	Share With Family	Share With Family

View map	View map	View map	View map
Download brochure	Download brochure	Download brochure	Download brochure
Call Now	Call Now	Call Now	Call Now

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

2.0

Activities

1.0

Staff

2.0

Meals & Dining

1.0

Run far from this facility.

If you are considering CIEL Senior Living, please do your research. Since CIEL took over in April 2026, I have witnessed serious concerns with the facility, staffing, activities, food, and resident experience. There have been repeated power outages, elevators out for extended periods, major AC issues, hot water outages, and visible roaches and spiders. Residents regularly complained about being hot in their rooms. Families repeatedly raised concerns and were given assurances that issues would be resolved, only to see little improvement. Staffing has become increasingly stretched, while experienced staff continue to leave and hours have been reduced for budget reasons. Activities have declined significantly, leaving residents frequently in their rooms, in front of the TV, or outside the facility. Food variety is also disappointing.

1.0 out of 5 stars

Cleanliness

2.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Avoid at all costs

While this facility was run by Brookdale, it was a lovely place with caring staff. Unfortunately, it was taken over by a different management company, Ciel, and it has been an absolute nightmare since the transition. Staff are uninterested, uninvolved, and unhelpful. We decided to move my father to a place closer to where I live, and staff have actively impaired the transition by stonewalling and refusing to complete the necessary paperwork. They only care about the money residents provide, not their happiness. Avoid at all costs.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Terrible experience

I would avoid Brookdale Olney. I think they got rid of the salesman that misled us. The administrator was no better, still wanted UN-legitimate $$ from us which kept accruing over 3 months-> $[removed]k, even tho we declined the apartment by the deadline. They said signing anything committed us to Brook Dale and paying rent. Salesman had said it didn't. Required us getting a lawyer to get them off our backs and drop the matter I don't know if these people are still in their jobs.... [name removed] in sales, and [name removed] Director. But corporate did not resolve the situation for us as spoils have been reasonable. Therefore, they cost us a couple thousand in lawyer fees. They are garbage.

1.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

1.0

Value for Cost

3.0

Staff

1.0

Meals & Dining

2.0

Terrible experience

We had a long drawn out disagreement with them about whether or not we had committed to them contractually. We said no thank you by the deadline, But they charged us for months, decreased but would not zero out "our account". We had to have our lawyer assist my mother getting B.O. to cease and desist. Stressful, expensive, ridiculous. If you want more details, I will speak with someone. I advise people to avoid B.O.

5.0 out of 5 stars

Verified Review

Warm and loving personal care

The only bad thing that I can say is the facility has had difficulty with the HVAC system. My mom has a giant HVAC unit in her room and sometimes it doesn't work. On the other end, I can't speak highly enough about the people who work at Brookdale. From the staff that work with the residence to the activities coordinator [name removed], who is amazing, to administrative folks like [name removed], I have nothing but good things to say about the people at Brookdale. We are so grateful for my mom's care and support.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Staff

5.0

Right fit

My loved one toured this facility and although it was very reluctant to go into assisted living, believed that this place and the people in it were a good fit. I, too, was very impressed by the size of the facility, it was not so large as to be impersonal and not so small as to be unlively. The surroundings are beautiful, the apartments are spacious and accessible, and the people couldn't have been more kind. Unfortunately, my loved one passed away from health complications before ever living full-time at the facility. But I had peace of mind knowing that they were there waiting for him and even kept tabs on him in the hospital. I would definitely recommend that people add this to their list of places to consider.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Recommended

We are more than pleased! Great place, great people. I would tell prospective families that Brookdale is very well managed and being there is like a family who care and cherish one another. My Mother says, "She loves it at Brookdale".

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

4.0

Meals & Dining

4.0

experience so far

My downside was moving in during Christmas weekend. Did not get the attention needed to settle in. We love the appearance of the place and location. Staffing issues like everywhere. Mom's assessment put her in memory care. Reasons, to get better medical care. That's a big no! And for social stimulation, again a big no! We got tossed around with ideas to move her to assisted living, but must hire an aide. I couldn't reason with that when we are already expected to pay around $[removed]!! Her medical needs were not being watched properly. Half of the team was great. Other half, need to find a new career. In the three weeks we've been here, mom started to get her bedsores again. Got a UTI, which I had to tell them she had. They were not changing her often or she'd wait up to 45 minutes when she pulled the cord to be taken to the bathroom. Then I inquired about her blood sugar. Was told, we have to get an order to test. Ok. Waited a week. Approached again, same nurse, we have to get an order. Yes, so did you?! Told me to bring in my own blood tester. I did. Her blood sugar was 210! They took my tester to use. They don't provide. I asked if she will go back on her glipizide and Metformin like she used to do. Well, they didn't have it in the report from Brooke Grove, so no. Though they noticed she listed as diabetic. Also, her medication was not properly ordered. She takes Seroquel to control her anxiety from CBS. By the end of the first week, she was wide awake for 48 hours!! Finally got her meds the following week and she slept for 36 hours. The people in memory care for the most part are not social, due to dementia. No one for mom to talk with. The manager said, well you take her to her room before we are going to do something. I told her, I either take mom to her room because she told me she needs to be changed or she doesn't want to sit in the loud dark room. And, the manager can come to her room and ask if she would like to join. Never asks me or talks with me. Just text with short comments. I come every day to take her downstairs to eat with the assisted living people. Why me, because I will have to pay for a chauffeur. They were leaving mom's door unlocked. Several times other residents were found in her room. Undressing and yesterday, in her bed sleeping!! It took me 2 weeks to get a key to her room. Every time I inquired about something, I had to wait until our two week meeting. Meanwhile, the chef here got us a key. Finally, they are testing her blood daily and doing bloodwork this Friday. Oh, she had a hip replacement and needed PT and OT. Again, 3 weeks in before she was even evaluated. Yesterday we had a medical meeting with Ms [name removed], nurse [name removed], [name removed] the memory care manager, [name removed] who is the business manager, chef [name removed], and physical therapist. I listened. A few were defensive others were very caring and concerned with all I had to say, including, I just gave them a 30 day notice. I'm taking mom home. She does not fit in any place here. She cannot see or hear well. She has CBS, not so much in dementia. She needs physical therapy, social stimulation, not so much loud noise and dark rooms. Ms [name removed], PT and OT, nurse [name removed], Chef [name removed], all understood. We discussed ways to change things to see that mom's needs were met. Even reduce the cost. We are to follow up in two weeks. Today, door was not locked. Found her not participating in exercises but untangling yarn, which she hates to do. Because mom will just do as she is told. Nurse [name removed] whom has an issue with me because I ask questions, just handled me mom's reports. I asked what her blood sugar was today. Not very nicely, answered me 150. I will give them a chance, but gosh, heck of a lot of money to leave someone you love. And heartbroken that she isn't cared for properly. But, I will leave it at, they don't have the ability to meet mom's needs. Which I do understand.

5.0 out of 5 stars

Verified Review

I toured with Brookdale Olney. It is a very nice facility! The look was a little too elegant for my mom, she is just not the chandelier type. Based off what I saw I would think that they would take great care of loved ones. A lot depends on individual preferences.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A wonderful place all the way around

My loved one is a resident at Brookdale Olney. We love it here! I would rate this facility at a 5 across the board. There is nothing lacking and all services are exceptional. The activities are their super star for sure. The staff is top notch and the Executive Director is exceptional. I would recommend this facility to others.

3.0 out of 5 stars

Verified Review

We toured Brookdale Olney when searching for an Assisted Living Facility for our loved one. The staff were nice and the lunch was delicious. However, the facility itself was old, smelly, and depressing.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

3.0

Brookdale is a good match for my 94-year old mother's needs in assisted living.

Brookdale has been a good experience for my mother. She has short term memory loss, so they're very good with her. They're very attentive to anything I mention or ask about. I think they're short-staffed, but the care they provide is good. I feel like the experience you'll have depends on how involved you are. I visit often and have a good rapport with the staff, including admin. For my mother and her limited needs, it has been a great fit. And i she needs memory care later on, I like that I see them including the memory care residents in the activities.

3.0 out of 5 stars

Verified Review

5.0 out of 5 stars

Verified Review

This community is okay. more expensive but it was a good community and they have different levels of care is needed.

4.0 out of 5 stars

Verified Review

We had a nice tour with Brookdale. The facility is beautiful but pricey. They were great with follow up after the fact checking in on us to see where we decided to place our loved one. They had a lot of amenities offered here that our loved one would not have been able to use.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Staff

5.0

Meals & Dining

3.0

I Couldn't Have Done it Efficiently Without A Place for Mom's Assistance

It is a very nice place and would recommend the community to others for their loved one's needs. The staff are great at talking to me about concerns, questions, or updates on my loved one needs. The community is accommodating to dietary restrictions.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.0

Activities

4.0

A caring and loving environment that puts family members at ease.

We feel this community could have more staff members, but regardless of that we would recommend this community to anyone who asked, family or friend. Due to COVID they don't have activities available, but beforehand there were plenty. They would take day trips to go out and socialize, there was board games and movie nights. The only complaint we do have is the amount of food being delivered, its all based on diet. For example our loved one only received a slice of pizza for lunch and that was it, so we do think the food portions are a little on the small side.

4.5 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

3.0

Engaging and inviting

Initially , it has been an easy transition for my aunt. I was so happy to find a community that could meet her needs and provide the quality of care that she needed. It appears that we lucked out and found a great match for her at Brookdale Olney. Her room, the food, and the social aspects really have met her needs as well. With the COVID lock down, she has been able to manage and thrive with the comprehensive care they provide her. The outside is nicely landscaped and appealing to the eye. The amenities are engaging. Overall, we have been very pleased.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Friendly, clean and caring environment. Quiet setting.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

I thought it was a very nice place!

Tips for evaluating your community options. Test Sanity (KJ)

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)

Know Maryland’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Maryland’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)

Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)

Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)

Brookdale Olney

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Tips for evaluating your community options. Test Sanity (KJ)

Frequently Asked Questions about Brookdale Olney

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