421 Plaza Drive, Vestal, NY 13850
Tim K
Child of resident/client
Family Experience
the whole experience has very positive experience for my mom I remember calling Place for Mom in February in a panic mode because I needed to find a place for my mom immediately. Place for Mom was so kind and calm to me. She listen to all my concerns and needs for my mom. Within the hour I had two interviews set up with Brookdale west and BrookDale in castle gardens. When I arrived at Brookdale West I immediately felt a sense of calmness. The administrations was top notch. My mom has been there for 4-5 months and is having a wonderful experience. The care aids are so kind and go above the call of duty to help her. The best feeling is that I can now be a son to my mom and not a caregiver. It's a huge relief
Read all reviewsBrookdale Vestal West
Find tailored memory care services and homelike amenities to match your unique needs when you reside at Brookdale Vestal West. Here, residents with different cognitive levels and abilities can receive the care they need in a calming, safe, and inclusive environment. Through Brookdale’s exclusive Clare Bridge and Solace programs, residents can look forward to enriching activities that encourage the use of their current skills. These activities are also designed to boost social connection and may include brain-stimulating games, as well as dancing and walking activities. The Solace program compliments the Clare Bridge approach and assists residents in the later stages of dementia. It provides grooming assistance as needed, and sensory-based activities using music and aromatherapy. The community also provides a number of safe engagement areas for residents to use, including a woodworking station, a kitchen for cooking, and a raised flower bed for easily accessible planting and gardening activities.
Here, each resident receives person-centered care and attention. Trained team members can assist with medication management, grooming, mobility, and more. Mealtimes are also structured, and include pre-selected seating with dementia-friendly menus and easy-to-manage food and snack options. By keeping mealtimes routine, residents can feel more relaxed in a predictable and familiar environment....
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Brookdale Vestal West
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.5 out of 10 Review Score31 reviews | 9.6 out of 10 Review Score118 reviews | 7.8 out of 10 Review Score27 reviews | Review Score Not available |
Studio Starting at $X,XXX/moContact an advisor | Studio Starting at $X,XXX/moContact an advisor | Studio Starting at $X,XXX/moStarting at $4,350/mo | Studio Not available |
1 Bedroom Not available | 1 Bedroom Starting at $X,XXX/moContact an advisor | 1 Bedroom Not available | 1 Bedroom Not available |
2 Bedrooms Not available | 2 Bedrooms Starting at $X,XXX/moContact an advisor | 2 Bedrooms Not available | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly No |
Care types offered 1 Memory Care | Care types offered 3 Assisted Living, Memory Care, Independent Living | Care types offered 1 Assisted Living | Care types offered 2 Assisted Living, Independent Living |
for Brookdale Vestal West
A Place for Mom has scored Brookdale Vestal West with 8.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Vestal West has 31 reviews with an average "overall experience" of 4.2 out of 5.
RICK MILLER
Memory CareToured community
September 3, 2026
Appreciated [name removed] coming in on a Saturday. Very informative. Helpful in describing the facility and the programs. Good ambassador. The facility was in great shape. The room was quite adequate. Residents appeared to be engaged. Given the early line-up for lunch, I suspect that the food was good. I have visited many facilities in my work. This was in the top 10%.
Tim K
Memory CareFamily/friend
July 13, 2026
the whole experience has very positive experience for my mom I remember calling Place for Mom in February in a panic mode because I needed to find a place for my mom immediately. Place for Mom was so kind and calm to me. She listen to all my concerns and needs for my mom. Within the hour I had two interviews set up with Brookdale west and BrookDale in castle gardens. When I arrived at Brookdale West I immediately felt a sense of calmness. The administrations was top notch. My mom has been there for 4-5 months and is having a wonderful experience. The care aids are so kind and go above the call of duty to help her. The best feeling is that I can now be a son to my mom and not a caregiver. It's a huge relief
Shawn BARNETT
Memory CareToured community
January 13, 2026
We were met by a warm and hospitable host who had all the answers to questions we asked and offered suggestions we nevrr even considered. Brookdale Vestal didnt 'feel' like an assisted living or nursing home. Residents were dressed and clean and out.of their rooms. Very, very nice place.
Anonymous
Memory CareFamily/friend
March 11, 2025
He was only there for about 2 weeks. It is a nice place with excellent care for people with dementia who are still mobile. I would recommend it.
Anonymous
Memory CareFamily/friend
September 10, 2024
The only issue was the medicine dispensing. They had problems keeping things correct and problems keeping people in that department. However, what we like the most about Brookdale Vestal is the people! They have some great staff and very loving aides
Anonymous
Memory CareFamily/friend
May 10, 2024
Brookdale west was very clean and had friendly staff. Excellent quality of care food was good although I didn't like that family is not allowed in the dining room. Activities were plentiful and looked interesting. Good value for cost but I think it would be better and more fair to spread out the one time activities fee of [fee removed] over the first year. My reasoning for this is that my father was only able to stay there about 2 weeks. He had 4 falls in that time. Twice he rolled out of bed. I believe this was because the bed was uncomfortable for him and he was too close to the edge. Except for a few rules it is a great place. I wish there could be a level of care for people who are needing a lot of help with ADL's but don't need skilled nursing. Some place that doesn't depend on Medicaid as its primary payer and drives the cost of care up for private pay. Brookdale is worth checking out. The call bells could use updating.
Cynthia D
Memory CareFamily/friend
November 28, 2023
Very friendly loving aides. My mother often leaving for the day hugs and exchanges I love yous! Same for the management, always takes their time with the residents. They create a very beautiful environment for the residents. And give them a lot of support when needed and space for privacy. The rooms are beautiful and they are cleaned regularly. I am very happy. And feel she is in a safe secure environment.
Anonymous
Memory CareToured community
June 6, 2023
Our family had an in person tour with Brookdale Vestal West, and the tour experience as well as the community was very good, but at the time we needed to move our loved one in, they had no availability,
Anonymous
Memory CareToured community
May 26, 2023
We did tour Brookdale and the place is lovely, but the more home-like atmosphere and the proximity to my Mom in Owego made another community in the area the ideal choice for us.
Beth
Memory CareFamily/friend
May 24, 2022
What is conveyed at the initial consultation is not anything that happened in our experience. It was extremely surprising that the contract and the follow through was nothing as it was proposed. They overrated my loved ones performance and then 3 days later we went to the hospital and when released they did not let her come back. They gave us a partial refund back to us. It was not a good experience at all.
Anonymous
Memory CareFamily/friend
February 23, 2022
Brookdale staff are dedicated to their residents, but you do pay an extremely high price for that. Overall a good place, as they show genuine concern for your loved ones care.
anonymous
Memory CareFamily/friend
January 18, 2022
This was a good place for my loved one to go to. He passed away from Covid and was not there very long but he was taken care of while he was there. I do see this as a good place to take your loved one. This was a good facility and they took really good care of my loved one.
Veronica H
Memory CareFamily/friend
May 5, 2021
Not being close to the facility I have not been able to visit, but the feedback below is from speaking over the phone to our loved one as well as other family members. The community is very clean, especially during the pandemic, and I have seen pictures of our loved one and she is always clean and in clean clothes. Every time we call, someone is there to answer our questions or get us to someone who can answer those questions. They say our loved one is one of the best eaters there, so we can assume the food is very good. We do get an activity calendar for the month, and it seem's like they have quite a few things to offer. The activities are geared towards whatever holiday is coming up, or special event. For birthday's they even have a little birthday party. The residents can also take walks around the courtyard, and use their bus system to drive around town.
Judy
Memory CareFamily/friend
September 3, 2020
We picked Brookdale Vestal West because it was the cleanest, friendliest, and the staffing was amazing. Even with COVID, they are the best. They keep the residents interested and moving every day of the week. They do morning exercises, they have entertainers come into the yard, water-coloring, gardening, BINGO, yoga, etc. The rooms are very spacious. I have eaten here and it is great, they have a chef downstairs and he cooks fresh foods. They serve snacks during the day and at night. My favorite part about this community is the care she is receiving and knowing she is being looked after. I am very happy I picked Brookdale.
Anonymous
Memory CareFamily/friend
June 27, 2017
My loved one is doing well since moving into the community. However, the family wants to move her to a medicaid accepted facility. In the future she will have to move once she can not provide private pay. At this point the service has been wonderful.
Anonymous
Memory CareFamily/friend
March 15, 2017
So far things are going pretty well at this community. Mom seems to like the staff and they know who I am when I call or visit. They helped make her transition into the community easier and they work well with her. The food is excellent and they keep the community well maintained. They have outings as well as daily activities.
Anonymous
Memory CareFamily/friend
March 12, 2017
They are very helpful in placing your loved one. She has been there for a month and I am able to talk with them when necessary. It is a beautiful place.
Anonymous
Memory CareToured community
February 24, 2017
Excellent,cost analysis to see if I can manage it. Liked the idea of ability of staying in one place when more care is needed. Will have my daughter in mid March re visit
Anonymous
Memory CareToured community
December 4, 2016
We feel Dad { John Lyles} does not fit this facility. He is still very much still active, computer literate and does not need the level of care this facility provides.
Anonymous
Memory CareFamily/friend
November 29, 2016
I like that care that mom is g3tting here. The many activities that she is doing are wonderful for her. They offer bingo, music and games that she seems to enjoy with others. All of the staff shows one on one attention that they care. The food is outstanding. I am feeling so much better know that she is in a clean and caring community. I highly recommend this community for outstanding care.
Brookdale Vestal West
Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know New York’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about New York’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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