2140 Independence Drive, New Braunfels, TX 78132
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Anonymous
Child of resident/client
Beautiful facility, nice staff, but concerns with affiliated medical after care / follow up
Staff is friendly and nice overall. Clean and well kept rooms, they have some nice activities. Communication between Elan and medical group they recommend is slow and requires a lot of follow up in order for things to happen. Elan seems short- staffed at times. My dad had a large skin cancer removed that required some follow up wound care - the doctor who removed it, requested that he be off of his blood thinners for a couple of days after the surgery and also gave an antibiotic prescription. They never took him off the blood thinner, and he didn't start the antibiotics until 5-6 days after the surgery. He is fine and everything healed nicely, but it was a frustrating process.
Read all reviewsElan Westpointe
At Elan Westpointe, modest luxury meets quality comfort. This modern, stylish senior living community features exceptional amenities and attentive assisted living and memory care services. Conveniently located off of highways 46 and 337 in New Braunfels, Texas, residents of Elan Westpointe enjoy a peaceful atmosphere with a variety of shopping, dining, and entertainment opportunities within a short distance. Quality care, engaging activities, and attentive service in a beautiful, homelike setting — experience senior living on your terms at Elan Westpointe.
Elan Westpointe’s caring and compassionate staff strive to provide customized care and support that encourages their residents to live life on their terms. Team members are available around the clock to provide assistance with daily activities, medication management, and incontinence care, among many other services, and they’ve received additional training to meet the unique needs of memory care residents. Scheduled transportation is available for off-site appointments.
Services at Elan Westpointe are designed to simplify the lives of residents and support their interests. Move-in assistance is provided, and residents enjoy the convenience of routine housekeeping and laundry services. Residents and their four-legged friends can rely on additional pet care services should they need them. Delicious, freshly prepared meals are served...
Elan Westpointe
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.2 out of 10 Review Score54 reviews | 9.4 out of 10 Review Score57 reviews | 8.7 out of 10 Review Score42 reviews | 8.7 out of 10 Review Score21 reviews |
Studio Starting at $X,XXX/moStarting at $4,505/mo | Studio Starting at $X,XXX/moContact an advisor | Studio Not available | Studio Starting at $X,XXX/moStarting at $4,750/mo |
1 Bedroom Starting at $X,XXX/moStarting at $5,180/mo | 1 Bedroom Starting at $X,XXX/moContact an advisor | 1 Bedroom Not available | 1 Bedroom Not available |
2 Bedrooms Starting at $X,XXX/moStarting at $6,785/mo | 2 Bedrooms Not available | 2 Bedrooms Not available | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly No |
Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Assisted Living | Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Memory Care |
A Place for Mom has scored Elan Westpointe with 8.2 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Elan Westpointe has 54 reviews with an average "overall experience" of 3.6 out of 5.
Shirley Hauptrief
Not SureToured community
August 19, 2026
We had such a wonderful experience at Elan West point, we had lunch with one of the residents and [name removed] , the chef even came out and introduced himself to us. Mom really loved the place and when she is ready, I can definitely see her living there.
Anonymous
Memory CareFamily/friend
June 18, 2026
Staff is friendly and nice overall. Clean and well kept rooms, they have some nice activities. Communication between Elan and medical group they recommend is slow and requires a lot of follow up in order for things to happen. Elan seems short- staffed at times. My dad had a large skin cancer removed that required some follow up wound care - the doctor who removed it, requested that he be off of his blood thinners for a couple of days after the surgery and also gave an antibiotic prescription. They never took him off the blood thinner, and he didn't start the antibiotics until 5-6 days after the surgery. He is fine and everything healed nicely, but it was a frustrating process.
Mark Smith
Assisted LivingFamily/friend
April 8, 2026
They are severely understaffed and the wait times for assistance are upwards of 45 minutes. That being said, the facilities are nice and there are many people there that go out of their way to help.
Anne
Not SureToured community
April 7, 2026
Very thorough tour and helpful in understanding of the process for placement. The staff was friendly and available to talk to when I had questions.
Misty B
Not SureToured community
January 18, 2026
We really enjoyed our visit to Elan. [name removed] was very patient, informative and kind with my mother-in-law. The visit was very low-pressure and you could tell they were concerned with her needs and anxieties that come with moving into an assisted facility when she was used to the relative freedom of independent living.
Terrie L
Assisted LivingFamily/friend
December 8, 2025
We have had a bit of a rocky start. Staff has been forgetting to take mom to the dining room for meals or returning her to her apartment after the meals. Communication has been poor. I was not given names and phone numbers for key personnel. After almost 3 weeks we were finally introduced to the care manager. Also we were told that A Place for Mom does not collect a fee from us, however, Elan offers no administrative fee for veterans or spouses of veterans. When I inquired, I was told they would not honor that as they had to pay A Place for Mom. So in actuality, I feel that using your service cost us $[removed].
JuliAnne L
Assisted LivingFamily/friend
November 11, 2025
Elan Westpointe is truly a community. The director and staff work hard to make you feel at home. They host many events that allow residents time for social experiences with one another and with family. The staff makes the most of the dinning experiences for all meals. You truly feel like you're visiting a restaurant. Room service is available for a small fee. [name removed] (Director) is great about listening to concerns or any questions. She does her best to put you at ease. The cleaning and custodial staff are phenomenal! After visiting many facilities this one was a no brainer!
Mark S
Assisted LivingFamily/friend
October 15, 2025
The staff are all very good. I'd give them a 5. As most facilities are, they are understaffed which unfortunately only hurts the residents. The activities and dining experience get a solid 4. To get a five they would have to be exceptional, which I think is difficult when you are cooking or planning activities for that many people. Overall I would give a 4.5, but that was not one of my options!
Anonymous
Assisted LivingFamily/friend
July 3, 2025
Assisted Living Facility Feedback Response Thank you for requesting feedback. I feel compelled to share our experience as it involves serious care concerns that need immediate attention. Overall Experience (Rating: 1/10) Our family has been deeply disappointed with the level of care provided. The combination of unresponsive staff, poor organization, and inadequate attention to residents' medical needs has created an unsafe environment for my mother and other residents. Quality of Care (Rating: 1/10) This is our most serious concern. My mother was recently transported to the hospital for severe anemia requiring a blood transfusion. The staff failed to recognize or adequately respond to her declining health condition. Call buttons go unanswered for 30+ minutes, leaving residents in distress and potentially dangerous situations. The staff appears undertrained and lacks the clinical skills necessary for proper resident care. Administrative Staff (Rating: 1/10) The facility director consistently makes excuses rather than taking responsibility for systemic problems. Instead of addressing legitimate concerns about care quality, the administrative response has been dismissive and defensive. This leadership approach prevents meaningful improvements to resident care. Cleanliness (Rating: 3/10) My mother's living space is consistently dirty despite paying for cleaning services. The housekeeping staff does not perform thorough cleaning, leaving surfaces dusty and bathrooms unsanitary. This creates health risks, particularly for elderly residents with compromised immune systems. Dining Experience (Rating: 1/10) The dining situation is unacceptable. Residents are required to sit in the dining room for up to one hour before food is served, which is particularly difficult for those with mobility issues or dementia. The food quality is poor, and the extended waiting times suggest serious organizational problems in the kitchen and meal service. Friendliness (Rating: 4/10) While some individual staff members show kindness, the overall atmosphere is one of rushed, stressed employees who cannot provide the personal attention residents deserve. Value for Money (Rating: 3/10) Given the high cost of assisted living and the poor quality of care received, this facility does not provide reasonable value. Families deserve professional, attentive care for their investment. Immediate Actions Needed 0. Staff training on emergency response and call button protocols 0. Improved medical monitoring and communication with families 0. Administrative accountability and leadership changes 0. Enhanced housekeeping standards and oversight 0. Reorganization of meal service timing and food quality The recent medical emergency involving my mother could have been prevented with proper attention to her care needs. I hope this feedback will lead to immediate improvements in care quality and safety protocols.
Anonymous
Assisted LivingFamily/friend
April 22, 2025
Location and availability. The director of sales was easy to work with. Combined activities for memory care and AL. There seems to be quite a lot of staff turn over. There is no specific director for memory care.
Anonymous
Assisted LivingFamily/friend
April 8, 2025
I have found the staff very helpful as we travel quite a bit and they have provided Mom with their cards/contact info and help with ordering groceries to be delivered.
Anonymous
Assisted LivingFamily/friend
April 1, 2025
They could do a better job of giving a good care report when the family is picking up their loved one. However, the community is very nice and the food looked great.
Catherine K
Assisted LivingFamily/friend
March 7, 2025
The staff in Valeo (Memory Care) are incredibly friendly, gentle, and kind. My parents are thriving in this community and I am so grateful and relieved.
Russ F
Assisted LivingFamily/friend
October 24, 2024
I have been pretty satisfied with the facility. The main thing that stuck out was that it does not smell. I used to service nursing homes and a lot of them. The smell of urine was very prevalent. I've never smelled that at Elan. Overall, I would recommend Elan WestPointe to others.
Amy H
Assisted LivingFamily/friend
June 4, 2024
Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.
Anonymous
Assisted LivingFamily/friend
March 8, 2024
They are on their 3rd manager and 2nd office manager. Sense of urgency is lacking.
Wade W
Assisted LivingFamily/friend
July 3, 2023
We are terribly disappointed in the facilities. My wife's mother requires very little assistance in her daily life and we were looking for great food and a classy place to live. She has gotten NEITHER. They can't seem to hire the CHEF that the literature promises. The food is much less than adequate. At the moment, she has no hot water. Earlier this year it took months to fix leaks in her shower. We are going to take this up the Elan corporate ladder and will require verified improvements, or we will go after the refunds she deserves. The fees are far too high for bad food and very poor service.
Lelsey
Assisted LivingFamily/friend
July 27, 2022
It was all a 5, the best, and I am so thankful he had a beautiful place to stay with people that cared him the last 6 months of life. I especially loved the director, [name removed], who always had my back and watched out for him as well. Can't say enough good about them.
Janet W
Assisted LivingFamily/friend
June 30, 2022
The community has been wonderful! The staff are exceptional and they catered to every need of my loved one. The staff were quick to respond to the call button requests by my loved one. The director is very nice and sweet. I can't say enough good things about the experience. The meals are outstanding. They kept my loved one's room very clean, and made sure to take my loved one down to the dining room for meals. The community worked well with hospice.
anonymous
Assisted LivingFamily/friend
May 24, 2022
Elan Westpointe was absolutely excellent for my mother. And this is not the first place she had been, so I know the difference. The staff here were just extremely supportive and helpful.
Elan Westpointe
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
