10043 Idlewild Road, Matthews, NC 28105
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Anonymous
Child of resident/client
Review for Holiday Willow Grove
Staff are nice. Care is good. Food has gotten better, activities are ok but unhappy how it seemed that prayer group that was started was not welcomed at WG. Cleanliness is ok. MiL was disappointed about only elevator was inoperable for over a week (9 days).
Read all reviewsHoliday Willow Grove
Spend your retirement years in the serenity of Holiday Willow Grove — a Holiday Retirement community offering great amenities, independent living services, and a supportive atmosphere. This craftsman-style community is settled in the quiet countryside of Matthews, North Carolina, just across the street from Idlewild Road Park. Holiday Willow Grove is central to Carolinas Medical Center, SouthPark Mall, and the Old Town Matthews City Center. Many golf courses and scenic parks are nearby as well.
The community’s thoughtfully designed common areas are carpeted and cozy. Broad windows allow an abundance of natural light, and homelike decor creates a warm and welcoming ambiance. Spend the day tending to plants in the courtyard’s raised planters or unwinding in the quiet library. To make it even better, Holiday Willow Grove is pet-friendly!
Great Place to Work Institute has even honored Holiday Willow Grove with a certification as a Great Place to Work® for the 2022-2023 awards. Live better, age more successfully, and stay independent longer at Holiday Willow Grove!
At Holiday Willow Grove, they offer a wide variety of convenient services — regular housekeeping, light linen, maintenance, and scheduled transportation — so you can spend less time worrying about household chores and more time with...
Holiday Willow Grove
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.9 out of 10 Review Score115 reviews | 9.4 out of 10 Review Score35 reviews | 9.3 out of 10 Review Score132 reviews | 9.3 out of 10 Review Score125 reviews |
Studio Starting at $X,XXX/moStarting at $2,829/mo | Studio Starting at $X,XXX/moStarting at $3,245/mo | Studio Starting at $X,XXX/moStarting at $3,139/mo | Studio Starting at $X,XXX/moContact an advisor |
1 Bedroom Starting at $X,XXX/moStarting at $2,969/mo | 1 Bedroom Starting at $X,XXX/moStarting at $3,885/mo | 1 Bedroom Starting at $X,XXX/moStarting at $3,629/mo | 1 Bedroom Starting at $X,XXX/moContact an advisor |
2 Bedrooms Starting at $X,XXX/moStarting at $3,599/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $5,185/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $4,389/mo | 2 Bedrooms Starting at $X,XXX/moContact an advisor |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 1 Independent Living | Care types offered 1 Independent Living | Care types offered 1 Independent Living | Care types offered 2 Assisted Living, Independent Living |
A Place for Mom has scored Holiday Willow Grove with 8.9 out of 10 using our proprietary review score based on 35 reviews in the last 2 years. Over all time, Holiday Willow Grove has 115 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Independent LivingFamily/friend
September 14, 2026
Staff are nice. Care is good. Food has gotten better, activities are ok but unhappy how it seemed that prayer group that was started was not welcomed at WG. Cleanliness is ok. MiL was disappointed about only elevator was inoperable for over a week (9 days).
Anonymous
Independent LivingFamily/friend
September 9, 2026
Cockroaches in my dad's apartment ; he had 8 dead ones when we moved him out! He was constantly complaining of roaches. We sprayed they sprayed once a month! Food was tasteless. Very small portions served. Fancy names poor quality .The maid only spent 15 minutes cleaning the room and changing the bed once a week. Staff were friendly. Room size was nice. The bathroom was not cleaned correctly.
Pam W
Independent LivingFamily/friend
September 8, 2026
Communication was not that good. Maybe a staffing situation when we were registering. But even now, staff is minimum with help. Kind of attitude of "that's the way it is". The elevator was out for 5/6 days last week. They delivered food to people but no communication and/or updates on what/why was going on. Just "that's the way..." . Feels like, once you're moved in, no more nice. Also, change in extra help staff, no communication. However, we've made a good relationship with the staff, maintenance guy, "[name removed]?" He is very helpful and kind. They have a couple of times run out of certain food items on the daily menu, there aren't that many people there, so poor planning on their part! Overall, I think [name removed] will stay there for awhile, give them another chance, but they need some PR help (attitude)
Anonymous
Independent LivingFamily/friend
September 1, 2026
She loves her one-bedroom apartment as far as the size and that it has windows that look out on the woods. She finds some of the staff very helpful. She doesn't care for the food.
JC
Independent LivingFamily/friend
July 28, 2026
The apartment itself is pretty great in size and they live in there comfortably. The activities are good too. However, the staff don't care about the residents, the food has gotten really bad, they don't provide the cleaning services that are paid for (though the facility itself is kept clean). We're looking to move them elsewhere
Anonymous
Independent LivingResident/client
July 1, 2026
Staff friendly & caring. We have a great 2 bedroom corner apt. with lots of windows. Very clean (remodeled after burst pipe a few yrs ago). Food 80%. Only one chair exercise class by a real person. Others are on You Tube - but it's a good 1/2 hr workout. There is Bingo 3-4 x a wk., Corn hole, Rummikub, Mexican, Rosary Communion, 4pm service on Sunday, Bible Study, prayer group, Monthly book group, arts & crafts. etc. I do cook some despite no stove. I have a toaster oven, crock pot, rice cooker (it can boil eggs)...there is a stove in activity room which can be used by residents which I will use if I ever make cookies. We no longer drive. I use the transport an M-T 8:30 - 2pm or I use Uber. I have walked to LIDL (less than 1/4 mi) on Album side sidewalk. Mostly order from WalMart Plus (Galleria Supercenter).
Caroline
Independent LivingFamily/friend
June 23, 2026
I stayed with my Mom for the first week of her moving in. So I got to eat the meals, deal with the staff, and engage in the activities and the overall community. That week left me confident in knowing the quality of care and the support available. It was a 4 out of 5. The only complaint I have is there does not appear to be enough serving staff for meals. Breakfast is lightly attended as only a 1/4 of the residents come down, but it can take an hour after being seated to get lunch and dinner. There is only an hour allotted for those meals.
Christine V
Independent LivingFamily/friend
June 5, 2026
One thing I would say is that they need to decide whether they are an independent living facility or an assisted care facility. They don't seem to want the responsibility of being an assisted care facility, but there isn't a lot of independence either. They don't provide a dish washing machine. She has to share a community clothes washer with the entire floor, which they can only use at certain times. They don't allow her to have any kind of stove or crock pots. They told her she could have flowers on her porch and use the spigot on the outside of her building, and then removed the spigot. She bought[Amount Removed] worth of flowers and supplies and now she is losing them because she can't water them. For the money she is paying, I could find her a regular house to rent and a maid once a week to help with cleaning, and have money leftover. She would save money and have actual independence. I am currently looking for a rental closer to us so I can look in on her better. I'm not impressed at all with the place she is in for the money she is paying. It was a good transition place to move her into my area, at least. That's about the best I can say for it.
Pat
Independent LivingToured community
June 4, 2026
Everyone was very polite and helpful when I brought my mom for a tour. [name removed] is well loved in the facility and knows her clients. We joined some residents for lunch. The food I would rate as good not great. The meat was easy for my mom to cut with a fork which is important at her age.
Pam W
Independent LivingToured community
June 3, 2026
Tour was very helpful. We were shown a model unit and an actual available one. We observed the home in action during mealtimes and. Were even offered a meal. Many residents out and about visiting with one another. Very friendly atmosphere and all residents were seemingly very happy to be there! Staff were informative and willing to help. It turned out to be our chosen place to reside.
Kelley B
Independent LivingFamily/friend
May 29, 2026
My father has really enjoyed the place. Apartment size is perfect for him. Staff and food is good. Has made lots of friends.
AF
Independent LivingFamily/friend
April 22, 2026
My MIL is very happy so far with her apartment, the food, location, and activities. She has found most people to be friendly and welcoming. So far, my mother-in-law has really enjoyed living there. The staff has been helpful. She has made friends and participates in some of the activities.
Anonymous
Independent LivingFamily/friend
April 20, 2026
Staff is friendly, but can sometimes come across terse. The dining is nice, but the food quality has decreased since September when my mother-in-law moved in. Activities are good but MIL would like off campus group outings. Overall cleaning, this is good, but she says her room is not clean twice a week like was explained when she moved in. Overall, she's had a good experience.
Anonymous
Independent LivingFamily/friend
April 6, 2026
They have roaches Excuse they boarder a pond or water source. Their food is quit bad. Not tasty. Poorly served cold, Small amount. Fancy names. But terrible. [Name Removed] is great there For PT and Nursing
Kelley B
Independent LivingToured community
April 3, 2026
Great place! Staff great, thanks [Name Removed]. Thank you for everything. My dad really likes it. Food great too!
Anonymous
Independent LivingFamily/friend
March 20, 2026
Transportation is only from 9-2 and drop off times dependent on others needing rides so it's possible for people to have to sit for hours surrounding their appt time and if appt is at 12 or 1 they might not have transport available back. Food is reported to be too salty- not prepared fresh on site Fair amount of activities Walking past laundry areas garbage seems to be overflowing often Pro/ onsite option for home care-additional assistance Building is otherwise clean and well kept
Albert F
Independent LivingToured community
March 3, 2026
Just another place for old folks.
Julia C
Independent LivingFamily/friend
February 4, 2026
The food is pretty bad, some of the staff are not friendly. Plenty of activities, overall quiet place to live, and the cleaning staff do a good job.
Anonymous
Independent LivingFamily/friend
January 13, 2026
I haven't heard much in the way of positive remarks lately. The food is cheap highly processed without much emphasis on nutritional value. Rules are always changing. Staff doesn't last long. They just got a $[removed]a month rise in rent, and there is a $[removed]"anniversary payment" tacked on once per year that no one knows the purpose of. It seems to simply be poorly run. My mother does not like it there.
Anonymous
Independent LivingResident/client
January 6, 2026
They are very caring and eager to help you make your transition. We moved here as my husband (87) wanted flat surfaces to walk on year round - condo community we enjoyed had sloped streets - not good for his neuropathy, feared falling. He wanted to be free of maintenance responsibilities It hurt his back to standv& do dishes. Our retirement agreement was I would cook & he would do dishes.For mos he would ask how many pans I'd use! Being a planner he wanted us in place before one of us dies so the other wouldn't have to make decisions in grief. I am 85 & am adjusting to no kitchen, no W/D in apt.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
