Sunrise of Summit

The staff seem pretty engaged with the residents. My brother is non-verbal and humble, willing to submit to whatever happens. I think my personal care of him was better. Still, he had to go into care for safety reasons. They put him into a wheelchair after 3 weeks (not unexpectedly) and also into briefs (he is slow-moving), which makes their life easier. His room is generous and bright with a large window. There's a little fridge and sink which he doesn't use. (He has always been dependent, not making snacks.) The place is very clean, no smells. Food is prepared by a gourmet chef, and there are afternoon treats. The Reminiscence area is well laid out so that noise from different areas (TV's or fun programs or loud residents) doesn't overwhelm the senses. I like the idea of a fun place with appropriate noise but also quieter areas. There is some variety in the afternoon activities-- cornhole, bingo, puzzles, movies/culture/quiz contests/ picture books/games/cupcake decorating/art or crafts.

Overall, I would currently rate our experience with Sunrise of Summit a 3 out of 5. It is not a poor facility, but our lived experience has not yet matched the level of excellence presented during the sales process. Our initial experience was very strong. [name removed], the salesperson, was personable, attentive, forthcoming, and patient. The building made an excellent first impression: it is modern, beautifully furnished, exceptionally clean, and only several years old. Everyone we encountered was pleasant. My father toured both a studio and a one-bedroom, spoke with residents, and left genuinely excited about moving there. During our initial conversations, [name removed] carefully explained apartment costs, care levels, medication management, and possible veteran discounts. We left believing we had a clear understanding of what my father could afford and that a one-bedroom was a realistic option. Once we decided to move forward, however, the projected costs increased by approximately $[removed]to $[removed]annually, and the available apartment shifted from a one-bedroom to a studio. We were later told the original figures were estimates, but that distinction had not been sufficiently clear during the initial conversation. Because my father is 80, lives on a fixed retirement income, and made his decision based on the information presented, the change was deeply discouraging. We were also told there was a waiting list and that we needed to make a decision quickly to hold a space. Yet after we committed, the process that we were told might take one or two days ultimately took closer to two weeks. During that time my father remained in a rehabilitation facility costing more than $[removed]per day, and the apartment assignment changed once again from a studio back to a one-bedroom. For families making time-sensitive decisions during a health crisis, pricing, availability, and move-in timelines need to be communicated much more precisely. The apartment itself is clean and comfortable, but the layout is not what my father understood a one-bedroom apartment to be. It appears to be a converted two-person suite rather than a traditional apartment with a separate bedroom and living area. Families should ask to see the exact unit—not simply a model—and confirm the floor plan before making a commitment. Within approximately 24 hours of moving in, my father was hospitalized and remained away for an extended period. Aside from the salesperson, no one from nursing, assisted living leadership, or administration contacted me to ask how he was doing. Since his return, most communication about his care, therapy, progress, and adjustment has occurred only when I initiate it. As his health care proxy, I expected more proactive communication, particularly during his first month and following a hospitalization. This does not mean the direct care has been poor. The assisted living care attendants have consistently been kind, attentive, playful, and respectful with my father. He has generally spoken positively about them, although there have been occasional moments of impatience from individual staff members. The head nurse who met with him after his hospital return was especially thoughtful and spent significant time learning about him, his history, and our family. The distinction I would make is that there are many caring individuals, but I have not yet experienced a consistently coordinated culture of care. Kindness appears regularly, but communication, follow-through, billing expectations, move-in processes, and family engagement have often felt inconsistent. The facility itself is consistently clean and well maintained. Maintenance staff were helpful assembling furniture after my father's hospitalization disrupted our original plans, although we were later billed for some of that assistance after initially believing it was included. Again, the issue was less the charge itself than the inconsistent communication surrounding it. The food has been adequate but mediocre compared with how strongly it was promoted during the sales process. We were told Sunrise was known for excellent food, variety, and changing menus. My father has not found the meals especially enjoyable, and when our family joined him for Father's Day, the food was acceptable but not noticeably different from what we had experienced in rehabilitation facilities. I would encourage prospective families to have a meal during their tour rather than relying solely on descriptions. There appear to be many scheduled activities, but my father has not yet found activities or relationships that consistently encourage him to leave his room. He participates occasionally and enjoys the weekly shopping trip, but he has not spoken enthusiastically about many of the other offerings. Because his continued recovery depends partly on movement, social interaction, and meaningful engagement, this remains an important concern. Families should ask not only what activities exist, but how staff actively help new residents build friendships, discover interests, and establish routines. Race and cultural belonging were explicit considerations for our family. We asked directly whether the community was racially and culturally diverse and were told that it was. In practice, my father appears to be the only Black resident. We occasionally see one or two Asian residents, but there are no Black peers with whom he can build community. Outside of the Black assisted living director, the management and professional leadership we have encountered have been overwhelmingly non-Black. This distinction is important. The Black women providing much of the most intimate and physically demanding care represent diverse Black American, African, and Caribbean backgrounds, but the resident population and broader leadership remain overwhelmingly non-Black. Diversity among caregivers is not the same as an integrated resident community. My father has noticed this, even if he has not described it as his primary concern. In his previous rehabilitation facility, which also had relatively few residents of color, he eventually developed friendships and began leaving his room independently. That has not yet happened at Sunrise. Families of color deserve an honest description of resident demographics so they can make informed decisions about cultural connection and belonging. Affordability is also inseparable from this discussion. Even with veteran discounts, Sunrise is extraordinarily expensive. My father can manage the cost in the short term, but without additional veteran or disability benefits it could eventually consume much of his life savings. Like many families, we would have preferred to care for him in one of our homes, but none is currently physically accessible without substantial renovation. Sunrise became the most practical option during a health crisis, not because it represents a financially sustainable long-term solution. I would encourage A Place for Mom to help families verify whether quoted prices are estimates or guaranteed amounts, review all charges in writing before committing, understand actual move-in timelines, see the exact apartment they will receive, learn how communication with health care proxies is handled, understand what happens during hospitalizations and prolonged absences, discuss resident demographics honestly, and ask how new residents are actively connected to activities and peers. Sunrise of Summit has genuine strengths: a beautiful and clean environment, compassionate professionals, and care attendants who treat my father with warmth, dignity, and respect. My concern is that the sales process reflected the organization's ideal, while the day-to-day experience has been more inconsistent. I remain hopeful that this assessment will improve as my father spends more time there, but families deserve transparent information about both the facility's strengths and its limitations before making such an important decision.

The visit was very pleasant. My brother and I did decide on a different facility as it was closer to my brother and the price was lower. There was also a price lock so the price would not go up while my mother would be living there.

Overall, Sunrise is a very nice long term facility for Assisted Living & for Memory Care. The facility is beautiful & nicely decorated. It looks like a big mansion from the outside & on the inside Assisted Living section (wide porch, lobby area, TV room, café & dining room). In the Memory Care locked down unit, the combined dining room/activities room is spacious & also nicely decorated. The gated garden is very safe, quiet, relaxing & feels like you are in a country setting with plenty of covered shaded seating. It's a nice area to sit with family, weather permitting. The bedrooms are a nice size, depending on which type of room is chosen. The food is mostly good with alternative choices. The care is excellent, with many staff members working there for several years. On the downside, Memory Care pricing with add ons (depending on medication level, etc.) is expensive. The online Auto Payment system including notification updates needs improvement.

[name removed] is so happy and safe and they have done everything they can to make it great for him. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones

The staff and management are the best. They have taken unbelievably good care of my loved one. I would highly recommend Summit Sunrise It is spotlessly, clean and the wonderful staff. my sister has been here for two years almost since Sunrise Summit opened.

The time recently came for my mom to make the transition from independent living to assisted living. We did extensive research for an assisted living facility near our home in New Jersey before we moved her from New York. The transition has been incredibly smooth and everyone at sunrise has been warm, understood her needs and interests and have gone above and beyond to make her transition comfortable for her and our family. The facility itself is beautiful and clean and we are thrilled that she is being taken care of by a very professional and attentive staff. We are very happy with Sunrise in Summit and would recommend to anyone who is looking here.

My aunt has finally found a place that feels like a family. They take great care of her needs and are always there to help. Very happy and and feel my aunt is safe and happy. Meals are excellent. 10 Stars!

Loved one is safe and very well cared for. Staff is friendly and kind. Nice activities. :)

Sunrise st Summit was a dream come true for our family. I can not think of one thing I would change. You are treated like family here. Don't bother looking elsewhere. Wonderful experience.

My aunt has lived in Sunrise of Summit for 2 years. From day one, it felt like home. The people are fantastic - Miss [name removed] is especially outstanding with her kindness and thoughtfulness. We have attended many holiday themed family events and you can see how the staff really knows and cares about each individual resident. The place is spotless, and has the feeling more of an elegant home off the New England coast than an assisted living facility. We toured many before selecting Sunrise of Summit and the difference was night and day.

Sunrise of Summit: A haven of warmth, exceptional care, and vibrant camaraderie. Meticulously maintained facilities cater to seniors' needs, while attentive staff provide compassionate assistance. Delightful ambiance fosters engagement and enjoyment through stimulating programs and events. Remarkable staff go above and beyond to make residents feel loved and cared for. More than just a retirement community, Sunrise of Summit is a place where seniors thrive and flourish. Discover a truly exceptional place to live life to the fullest.

The tour was great!

The care managers are extra helpful, they really care. [name removed] who has been with the company for 17 years, she can help with everything. Facility is top notch.

Sunrise in Summit is just wonderful! The entire staff are excellent at what they are trained to do. The front desk welcomes visitors and keen on conversation while making sure Covid-19 protocols are followed. The caregivers are on their toes making certain that all residents are happy and well cared for. I want to take this moment to thank the entire staff for always being a professional team of incredible health angels!

This community was fine but it was brand new and no one else was there so I did not want my loved one to be alone. The tour was great but it was just not the environment that we were looking for.

We chose Sunrise of Summit because it was a brand new facility and it is in a location where she grew up her whole life. The staff are very kind and courteous. We are pleased with our experience and would recommend to others looking.

We chose Sunrise of Summit because at the time what we were promised seemed like the ideal situation. We do not feel like we are getting what we were promised in terms of the engagement and activities for my father.

Overall good experience, but one improvement they could make is safety. Our loved one has dementia and we wish there was a place for her to walk outside freely while still be safe and secured, but there is not. Also we have had some mix ups with the billing department that we are having troublegetting resolved.