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The Crossroads at Bon Air

9100 Bon Air Crossings Dr, Richmond, VA 23235

For pricing & availability:
(866) 374-4058
9.2
Review score
67 reviews
Add review
9.2
Review score
67 reviews
  • 5 star
    46%
  • 4 star
    31%
  • 3 star
    13%
  • 2 star
    6%
  • 1 star
    4%
See all reviews
9.5
Review score
2077 reviews
20 facilities
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The Crossroads at Bon Air
CompareSaveShare
The Crossroads at Bon Air community exterior
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The Crossroads at Bon Air in google map
street view of The Crossroads at Bon Air

Anonymous

Sibling of resident/client

5.0 out of 5 stars

Crossroads of Bon Air is a great community!

I definitely think it is better for my brother-in-law because it has an independent community of residents along with assisted living and memory care. (He is in assisted living) The staff is great and communicative with us, the family, including the nursing staff and the general care manager. It seems that the food and wait staff are variable, good days and bad days. There are plenty of activities and the lobby area is a busy place. The gym equipment is nice with cycling, rowing machine and weights but not anyone for instruction however there are group exercise classes in an activity room. There are only 2 elevators so it's slow going, prepare to be patient. The residents seem happy and friendly and we're happy he is there.

Read all reviews

The Crossroads at Bon Air

About the facility

A bright and airy atmosphere suits this vibrant senior living community — from the grand piano ideally situated in the open two-story atrium to the inviting country kitchen. The Crossings at Bon Air, managed by Heritage Senior Living, LLC, offers independent and assisted living as well as memory care to seniors in Richmond, Virginia. With different levels of care readily available, residents here can remain in their familiar surroundings even if their care needs ever change. The Crossings at Bon Air also offers fitness classes focused on improving balance and mobility through Genesis Rehabilitation.

Located in a quiet suburban area, The Crossings at Bon Air allows one to appreciate Virginia’s natural beauty. One can also find conveniently located shopping and dining options, plus parks and golf courses just a few minutes away. Downtown Richmond, just 15 minutes away, offers a variety of shopping and entertainment, including the scenic canal walk, historic homes, and museums.

The Crossings at Bon Air Inspection Reports

Related Articles

Your Complete Guide to Assisted Living

Your Complete Guide to Independent Living

Dealing With Dementia Behaviors: Tips for Understanding and Coping

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

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The Crossroads at Bon Air

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • StudioStarting at $4,750/mo
  • 1 BedroomStarting at $5,950/mo
  • 2 BedroomsStarting at $7,300/mo

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • StudioStarting at $5,750/mo
  • 1 BedroomStarting at $6,200/mo
  • Semi-PrivateStarting at $4,850/mo

Independent Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • StudioStarting at $3,250/mo
  • 1 BedroomStarting at $3,800/mo
  • 2 BedroomsStarting at $5,100/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at The Crossroads at Bon Air
Select tour type
Select preferred date

Amenities

at The Crossroads at Bon Air

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management

Meals & Dining

  • Meals Provided

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Full kitchen
  • Wheelchair Accessible Showers
  • Kitchenette
  • Ground Floor Units

Community Amenities

On-site dining options

  • Bar or Pub

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Beauty Salon
  • Library
  • Central Fireplace

Recreational areas

  • Fitness Center
  • Game Room
  • Piano or Organ
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Activities

  • Devotional Activities Offsite
  • Live Musical Performances
  • Trivia Games
  • Yoga / Chair Yoga

Compare

The Crossroads at Bon Air community exteriorThe Crossroads at Bon Air

9100 Bon Air Crossings Dr,
Richmond, VA 23235

Commonwealth Senior Living of Bon AirCommonwealth Senior Living of Bon Air

1000 Twinridge Ln,
Richmond, VA 23235

The Barrington at HioaksThe Barrington at Hioaks

350 Hioaks Rd,
Richmond, VA 23225

Commonwealth Senior Living at ChesterfieldCommonwealth Senior Living at Chesterfield

4931 Ridgedale Parkway,
Richmond, VA 23234

9.2 out of 10
Review Score67 reviews
9.3 out of 10
Review Score86 reviews
8.7 out of 10
Review Score250 reviews
8.4 out of 10
Review Score30 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

Download brochure

Call Now

Call Now

Call Now

Call Now

Reviews

for The Crossroads at Bon Air

9.2 out of 10
Review Score1-20 of 67 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.1
Friendliness
4.2
Care Services
4.0
Staff
4.2
Meals & Dining
3.4
Activities
4.0
Value for Cost
4.0

A Place for Mom has scored The Crossroads at Bon Air with 9.2 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, The Crossroads at Bon Air has 67 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 67 reviews

Last Updated: 8/7/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 7, 2026

5.0 out of 5 stars
Verified Review

Crossroads of Bon Air is a great community!

I definitely think it is better for my brother-in-law because it has an independent community of residents along with assisted living and memory care. (He is in assisted living) The staff is great and communicative with us, the family, including the nursing staff and the general care manager. It seems that the food and wait staff are variable, good days and bad days. There are plenty of activities and the lobby area is a busy place. The gym equipment is nice with cycling, rowing machine and weights but not anyone for instruction however there are group exercise classes in an activity room. There are only 2 elevators so it's slow going, prepare to be patient. The residents seem happy and friendly and we're happy he is there.

Anonymous

Assisted Living

Family/friend

July 23, 2026

5.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

My aunt is in independent living so there isn't much care involved. Although they do offer many pay for extra services if needed at a reasonable price. My experience with the staff has always been positive and friendly. Independent Living, Assisted Living and Memory Care are all in the same building so there is plenty of staff available. The facility is older than some of the ones we visited but it's in good shape. I think it's more homey. The common areas are always clean. The rooms are spacious and comfortable. My aunt says the food is good. Two meals a day are included in Independent Living. They offer many on site activities and have frequent trips to local shops and restaurants.

NLW

Not Sure

Toured community

June 1, 2026

5.0 out of 5 stars

Nice facility. Nice staff. Very knowledgeable associate. Location is further from family than would prefer.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Anonymous

Independent Living

Resident/client

May 26, 2026

5.0 out of 5 stars
Verified Review

The Crossroads at Bon Air

The staff is super friendly and guide you all the way. They make the transition more comfortable. They welcome you and you feel easy getting to know them. There was much more room in the closets than I thought. The size was the same as my apt before but the bathrooms were bigger size.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Memory Care

Family/friend

April 6, 2026

4.0 out of 5 stars
Verified Review

recommendation and review

The staff are great. Very compassionate and understanding they were amazing with cleanliness even though my mom was constantly rearranging and packing and unpacking everything. The food I saw was restaurant quality I was rarely there at meal time. Her room was large almost too big truthfully. Some where around 10x10 or 15x15. The bathroom was shared between two residents (think college dorm kinda) and was large enough for a wheelchair to maneuver freely. They have a lot of activities each day it looked like most of the residents participate in them. My only complaint would be there is only one elevator to the memory care unit and it was broken two times I was there. The staff were great with redirecting my mom during her worse dementia episodes and sundowning. The in house therapist were really good with my mom. Everyone was so helpful with figuring out a lot of the small things I had never thought of. The hospice group they work with is good as well (ACG hospice)

Patricia K

Not Sure

Toured community

January 27, 2026

5.0 out of 5 stars

I recently toured the facility and [name removed] was so helpful and informative. Just checking a few more possibilities and then will decide. I was very impressed.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

Anonymous

Independent Living

Family/friend

January 20, 2026

4.0 out of 5 stars
Verified Review

friendly atmosphere

I love the daily activities that are available. Not just fun things like the daily happy hour and games but lectures and learning opportunities to keep the residents' minds working.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Robin

Not Sure

Toured community

December 16, 2025

5.0 out of 5 stars

We toured The Crossings community with [removed name] and she was wonderful and very informative. All the staff and residents seemed really happy and vibrant. The rooms and amenities seem perfect for our family member and it is good that there are multiple levels of care and plenty of activity. People were smiling everywhere!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Anonymous

Memory Care

Family/friend

November 14, 2025

5.0 out of 5 stars
Verified Review

Very happy with our choice!

My father-in-law seems to be happy there. They had a meeting to let us know how he was doing. It is a little cheaper than where he was before. He's in the memory care unit-they make sure they are up dressed and out of the room. Everyone is very friendly and available to answer questions. We like that they have elevator codes to get to and off the memory care unit. Previous experience with my father, you had to wait for someone to let you in/out.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Anonymous

Independent Living

Family/friend

September 22, 2025

3.0 out of 5 stars
Verified Review

Our families experience

Our parents have been there for about one year. Some staff is very helpful and kind. Some not so much. The biggest problem is the dining hall. Food is not the best. Been the complaint since day one. Wish they would work on that.

Anonymous

Independent Living

Resident/client

August 27, 2025

3.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

The greatest disappointment is DVR on the TV is not available. The answer is we can have it with streaming. But what about all the programs we regularly watch. I'm missing a lot of the news because I can't save them. Cant rewind to repeat. What's gone is gone. So much more. It won't be far in the future that I'll be apartment bound. All that I had before is not available. I probably would have chosen Crossroads but feel the manager should have been honest. I told her how important the dvr was. She remained silent.

Anonymous

Assisted Living

Family/friend

August 12, 2025

5.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

Crossroads of Bon Air was a very nice place, attentive especially if family is visible and active. We were only at [name removed] for 2 weeks and it wasn't bad. Crossroad was slightly more home like.

Thomas Page

Independent Living

Family/friend

June 17, 2025

5.0 out of 5 stars

Great place

Staff are very friendly and helpful. A lot of activites for residents. Food is good. The facilty is very clean. My parents have been there for a couple of months now and seem to enjoy it. They enjoy the interactions with other residents.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Independent Living

Family/friend

April 7, 2025

5.0 out of 5 stars
Verified Review

Great choice for a loved one

The staff are very friendly and helpful. They are always speaking to the residents and checking on them. The facility is always very clean. Makes you feel like you are staying in an upscale hotel. I like the fact they have a "check-in" button that the residents (in independent living) have to push every morning. If they don't check in the staff is calling them or going g up to their rooms to check on them. My dad and other residents have said the food is not good. That is the only thing he really complains about. I know it is hard to cook for such a large diverse group, but they need to do better with it.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Bob

Assisted Living

Family/friend

April 2, 2025

5.0 out of 5 stars

The Crossroads is a comfortable and inviting place to live.

The staff at this adult community are friendly and respectful to the residents. They are always polite and ready to help in every situation. The facility is clean and smells clean. The dining room is welcoming and the food choices are excellent compared to many other adult care communities. The “pub” is a popular gathering spot every afternoon where the residents can visit, have a snack and their choice of adult beverages. I really like this place.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Terry L

Independent Living

Resident/client

February 21, 2025

2.0 out of 5 stars

Broken down, poor maintenance,

I had to go sleep on the couch of another resident because my temperature was unbearably hot and the maintenance people could not fix. They finally called in an electrician. I couldn’t eat the food but others did. Once I learned it was possible I would order a hamburger every day and alternate with food from Grubhub. Since I was in independent living there, my long-term care insurance wouldn’t pay anything so I had to pay it all out of pocket and it just got to be way too much so I moved. Also, the people who were so impressive to me when I checked it out, we’re all gone a week after I moved in and they brought in new management. Nobody could stand them. It was a nightmare. They did have a a bar from 4-5 which was really the only positive thing unless you were being shunned. interesting singer occasionally. dirty conditions of the rug hall carpets, it was very dirty looking. doors would fall off the closets

Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Activities
1.0
Staff
4.0
Meals & Dining
1.0

Anonymous

Independent Living

Family/friend

February 7, 2025

5.0 out of 5 stars
Verified Review

Peace of mind

We loved this place from the first time we stepped inside. The faculty and staff are always smiling and friendly. The residents are full of smiles and willingly boast about the place. The front desk people called me the second they noticed something was "off" with my dad to let me know. They also respond quickly to emails and phone calls so the customer service is great. The place is clean and doesn't smell like yucky food like some of these type facilities tend to do. I can't say enough good things!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

R. U

Assisted Living

Family/friend

October 31, 2024

4.0 out of 5 stars
Verified Review

Great staff, but stay engaged with loved ones care!

Stay engaged, the squeaky wheel gets the grease in terms of care. My brother spent 6-7 months on the memory care floor. Great staff but not a great place to be. He is now placed in a private home on DD Community Living waivers and is doing much better. He moved three times in that short span as they try to create spaces to accommodate more patients.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Assisted Living

Resident/client

June 13, 2024

4.0 out of 5 stars

General

This place is very nice, generally. The food is awful and is a major complaint. Menu and attentive selections are just terrible. Many times the food is just inedible. Very poor offerings to the elderly residents.

Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

Anonymous

Assisted Living

Family/friend

May 30, 2024

5.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

It's very clean and the staff is very friendly. Seems like walking into a upscale hotel.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Crossroads at Bon Air

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Crossroads at Bon Air

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Virginia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Virginia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about The Crossroads at Bon Air

  • The Crossroads at Bon Air offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
  • Call (804) 256-7473 to reach a resident at The Crossroads at Bon Air.

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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