4414 Pheasant Ridge Rd, Roanoke, VA 24014
Anonymous
Child of resident/client
Review for The Harmony Collection at Roanoke - Memory Care
Mom was well cared for and engaged in activities which was so good for her. The staff was kind and caring. I highly recommend them to others who are searching for care for their loved one.
Read all reviewsThe Harmony Collection at Roanoke - Memory Care
The Harmony Collection at Roanoke Memory Care has put great thought into designing a residence that feels like home, combining signature programs, quality services, and a full calendar of life enrichment activities. This peerless team of caregivers take the time to learn everything they can about each resident and their families to create individualized care plans and ensure every day is balanced and fulfilling. With the freedom and encouragement to move and socially interact all within a secure, inviting environment, residents and their families can rest assured they’re cared for day in and day out.
The Harmony Collection at Roanoke combines personalized care with all the warmth and comfort of home. On-site, attentive staff are available day in and day out, providing impeccable services and amenities such as transportation, personal laundry service, routine housekeeping and linen services, and help with grocery shopping. Medical services include convenient, on-site healthcare, various types of therapy through Genesis Rehab, and specialized care for those with diabetic, incontinence, and ambulatory needs.
They offer unbeatable service and mouth-watering menu items in their restaurant-style dining area, where a professional chef prepares fresh, nutritious meals every day. Plus, they offer delicious vegetarian alternatives. With a unique town...
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The Harmony Collection at Roanoke - Memory Care
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.8 out of 10 Review Score30 reviews | 9.6 out of 10 Review Score47 reviews | 8.9 out of 10 Review Score34 reviews | 8.6 out of 10 Review Score90 reviews |
Studio Starting at $X,XXX/moStarting at $6,725/mo | Studio Starting at $X,XXX/moContact an advisor | Studio Starting at $X,XXX/moStarting at $3,605/mo | Studio Starting at $X,XXX/moStarting at $3,695/mo |
1 Bedroom Not available | 1 Bedroom Not available | 1 Bedroom Starting at $X,XXX/moStarting at $4,345/mo | 1 Bedroom Starting at $X,XXX/moStarting at $4,045/mo |
2 Bedrooms Not available | 2 Bedrooms Not available | 2 Bedrooms Starting at $X,XXX/moStarting at $5,285/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $4,620/mo |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly No | Pet friendly No | Pet friendly Yes | Pet friendly Yes |
Care types offered 1 Memory Care | Care types offered 1 Memory Care | Care types offered 1 Assisted Living | Care types offered 2 Assisted Living, Memory Care |
for The Harmony Collection at Roanoke - Memory Care
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 8.8 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 30 reviews with an average "overall experience" of 3.3 out of 5.
Anonymous
Memory CareFamily/friend
September 24, 2026
Mom was well cared for and engaged in activities which was so good for her. The staff was kind and caring. I highly recommend them to others who are searching for care for their loved one.
Anonymous
Memory CareFamily/friend
May 29, 2026
Based on staff and care. No response to request for help/needs, medication not given, no visitation to room, bathroom covered in feces from nighttime until 3pm after several requests, left in hallway bent over back of chair after reported, injured falling out of wheelchair while attended by staff. Food: positive Cleanliness: building clean Room: positive Activities: excellent After 3 1/2 days Harmony's doctor recommended hospitalization. He walked in to Harmony. He was taken out on a stretcher. I've tried hard to find excuses for the lack of care including [name removed] attitude. I was there most of every day and had Carilion Hospice for support as well. Had his prescribed medication been given and just a bit of attention given to his needs, I believe he could have had a satisfactory stay. Our Carilion hospice representative can substantiate all issues.
Rebecca P
Memory CareFamily/friend
April 9, 2026
The staff was excellent. They engaged with the residents and provided a safe environment. There were regular supervised activities including outdoors when possible. Excellent communication with families as well.
Tyler C
Memory CareFamily/friend
March 31, 2026
I can't even begin to describe the amazing staff they truly help you rest easier knowing they are taking care of your loved one, the atmosphere is always upbeat and extremely clean. Really was amazed at the entire layout being so big and open with lots of activities and seating areas. I really appreciate and think the world of this place.
Anonymous
Memory CareFamily/friend
October 9, 2025
Harmony was a blessing for my Mom. They provided a welcoming and active community where she could have some independence while keeping her safe.
Anonymous
Memory CareFamily/friend
September 2, 2025
Food was horrible, dining room was always dirty, staff was mostly lazy and sullen except the receptionists, who were always pleasant and friendly. [name removed], the maintenance man, was the star of the operation and the best PR promoter in the company, and cared the most. Can't blame the bad ones too much as it is terrible, nasty work.
Jennifer
Memory CareFamily/friend
September 2, 2025
Staff are consistently kind and gentle with residents, even when some are repetitive with questions or undesired behavior. I visit 4-5 times a week and I have never heard a raised voice from staff. I have eaten with my mom a couple of times food was good. The staff work hard to keep patients as independent as they can be with meals. This can be upsetting to family when independence can get messy. The area where Harmony has not been consistent is cleanliness of the facility. Seems to go in cycles, I believe this is a challenge in most long term care facilities.
AL
Memory CareFamily/friend
August 21, 2025
Clean and friendly staff. I would recommend to others. We have had some small issues but nothing major everybody's always nice to us and mom
Anonymous
Memory CareFamily/friend
June 26, 2025
The people that take care of the residents are always nice and friendly to my wife and me when we visit, and others that have visited my parent there agree. My parents are residents there and also say that everyone is very nice and kind. I believe they are short staffed in the cleanliness area. Hiring more people to clean would help. I'm not really sure what kind of cleaning they do, but cleaning the bathrooms and sweeping and mopping the floors should be the minimum.
Tyler
Memory CareFamily/friend
June 3, 2025
The most patient, caring, loving community you'll find. Top tier, never worry about him there. Literally looked at 30 places in person, in VA and North Carolina.
Anonymous
Memory CareFamily/friend
May 7, 2025
My dad was there for just a few months. His dementia was quite advanced. They were very good at handling his aggressive demeanor. They were on top of changing his medications when needed.
Vicky B
Memory CareFamily/friend
April 3, 2025
We love Harmony. My husband is doing better there than he has in a very long time The staff is extremely sensitive to my husband's needs. They are caring, compassionate and kind. This is the 4th Memory Care facility he's lived in and they are the 1st facility that truly employ Dementia Caregiver Specialists. The other facilities didn't come close. The facility itself is very clean and bright with a welcoming atmosphere to both residents and visitors.
Pamela Foster
Memory CareFamily/friend
March 5, 2025
Me and my siblings are very pleased with the care he is getting there [names removed] are WONDERFUL!! When I originally toured Harmony, I was impressed, and, at this moment, neither I nor my family have been disappointed! Totally recommended!
Anonymous
Memory CareFamily/friend
February 27, 2025
Transport is available for any resident needing it for appointments. Room sizes are good. We easily fit a twin bed, night stand, chest of drawers, TV and TV stand, and a round oak kitchen table with 4 chairs in the room. My brother would know more about the activities.
Stephanie Earhart
Memory CareFamily/friend
September 15, 2024
Memory care is NOT RECOMMENDED in any circumstance. They are abysmal with staffing, care, food, everything. They do not communicate well with the family. Staff turnover is frequent and constant. They do not dress your loved one appropriately even if you are specific and bring it to their attention multiple times. Put to bed in the same clothes worn all day and possibly the day before. They do not help with bathing or even suggest brushing teeth or washing hands. They never engage with residents in any way or even let them use nice enclosed outdoor space just that tiny courtyard. The most they will do is shove food in their mouth and then park them in the movie theater or let them wander in and out of everyone's rooms. Safety is a major concern as well. If you stay and front desk person has left for the night, you might also get locked in because you can't find anyone to let you leave. Do right by your loved one and keep looking. This is not a good place, no matter how often you visit.
Anonymous
Memory CareFamily/friend
April 17, 2024
DO NOT SEND YOUR LOVED ONE HERE!! Corporate fired most of the managers -GOOD MANAGERS and now they make the buildings share them per staff. The ED is never in the building and I am told constantly she’s “next door” . When you reach out to her she’s very rude and condescending. She seems very disinterested in what’s going on in the community. The staff is running the building and they say so themselves because they have no leader. The medications are never on time and they are constantly running out. Doctor’s appointments are missed on a regular basis. Activities has been bad for a while and is worse now. When we call we never receive a return call back. Administrator is the worst about that and then nursing. We visit and she’s never there, so we have to talk with the nurse who seems to be doing her best, but not equipped to run a whole community with no help. Some days the odor is so bad that I have to hold my breath going down the hall. I am looking for another dementia unit ASAP.
RC
Memory CareFamily/friend
April 8, 2024
I would recommend them. I have no major issues. You can tell that the staff cares.
Anonymous
Memory CareFamily/friend
November 21, 2023
My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.
Dick P
Memory CareFamily/friend
October 19, 2023
Any positive reviews are combined with the assisted and independent living facilities. Memory care is VASTLY different. While the building is on campus in a prestigious location, so not be fooled, please. Do your homework. If your loved one has absolutely any cognition at all, don’t even consider. We were told many patients with early stage dementia. Plenty of socialization and activities. Reality is they are woefully understaffed on every level with no activities or socialization. Someone takes them on a ride around the block and that is an activity. They can’t even do laundry or administer meds properly. Staff just let patients lie in filth. They are all one step before hospice unable to even communicate. Worse is they allow severe patients to wander in and out of rooms all day unattended to get in beds with your loved ones and defecate on furnitures. The air shouldn’t be breathed it is so bad and filthy. Worse is administration is cruel and absolutely feckless. Say no
TH
Memory CareFamily/friend
September 22, 2023
It's very clean and I feel that my family is safe and taken care of. It's clean with more staff and close to family.
The Harmony Collection at Roanoke - Memory Care
Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Virginia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Virginia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
