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The Village at Towngate

150 Towngate Road, Rochester, NY 14626

For pricing & availability:
(866) 374-4058
9.3
Review score
49 reviews
Add review
9.3
Review score
49 reviews
  • 5 star
    68%
  • 4 star
    24%
  • 3 star
    4%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
9.0
Review score
513 reviews
13 facilities
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The Village at Towngate
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The Village at Towngate
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The Village at Towngate in google map
street view of The Village at Towngate

Anonymous

Friend of resident/client

4.0 out of 5 stars

Our experience

The village at Towngate is a good facility. My friend that was there was complicated and difficult at times. Inspite of this I think they did their best in caring for her. We would recommend The Village community to other families.

Read all reviews

The Village at Towngate

About the facility

The Village at Towngate is a vibrant retirement community in Rochester NY, offering independent living and supportive care services tailored to each individual’s needs. We take care of the cooking, housekeeping and driving, and provide discreet support with personal care, medication and daily activities, when needed.

Residents at The Village of Towngate enjoy beautifully landscaped grounds and an abundance of amenities and services, as well as many nearby activities and attractions, including the Rochester Museum and Science Center, the Seneca Park Zoo, Buttonwood Golf Course and the Mall at Greece Ridge.

Senior living options offered

  • Assisted Living

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The Village at Towngate

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • StudioStarting at $3,000/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at The Village at Towngate
Select tour type
Select preferred date

Amenities

at The Village at Towngate

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • Incontinence Care

Meals & Dining

  • Meals Provided
  • Restaurant Style Dining
  • No Sugar
  • Professional Chef

Room Amenities

  • Wheelchair Accessible Showers
  • Air Conditioned
  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Outside Patio
  • Beauty Salon
  • Meeting Room
  • Butterfly garden / Hummingbird garden

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English

Activities

  • Holiday Parties
  • Wii Bowling
  • Catholic Services
  • Educational Speakers / Life Long Learning

Compare

The Village at TowngateThe Village at Towngate

150 Towngate Road,
Rochester, NY 14626

Legacy at Grande VieLegacy at Grande Vie

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Penfield, NY 14526

Crimson Ridge Gardens cafeCrimson Ridge Gardens

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Rochester Presbyterian Home The HomesteadRochester Presbyterian Home The Homestead

256 Thurston Rd,
Rochester, NY 14619

9.3 out of 10
Review Score49 reviews
9.2 out of 10
Review Score52 reviews
9 out of 10
Review Score45 reviews
8.6 out of 10
Review Score4 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

Download brochure

Call Now

Call Now

Call Now

Call Now

Reviews

for The Village at Towngate

9.3 out of 10
Review Score1-20 of 49 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.6
Friendliness
4.7
Care Services
4.5
Staff
4.5
Meals & Dining
4.0
Activities
4.5
Value for Cost
4.3

A Place for Mom has scored The Village at Towngate with 9.3 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, The Village at Towngate has 49 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 49 reviews

Last Updated: 10/1/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 1, 2026

4.0 out of 5 stars
Verified Review

Our experience

The village at Towngate is a good facility. My friend that was there was complicated and difficult at times. Inspite of this I think they did their best in caring for her. We would recommend The Village community to other families.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Patrice K

Assisted Living

Family/friend

September 11, 2026

5.0 out of 5 stars
Verified Review

Review for The Village at Towngate

When I have worries or concerns about my mom, I can count on someone there to reassure me and ease my worries. Although it's very sad that my mom has dementia, I know that she is being taken care of. I would recommend them to others who are searching for care for their loved one.

Mary F

Assisted Living

Family/friend

August 11, 2026

5.0 out of 5 stars
Verified Review

Review for The Village at Towngate

The staff is awesome. Apartment is a good size and storage. The food is pretty good. I would recommend them to others who are searching for senior living for their loved one.

Anonymous

Assisted Living

Family/friend

April 15, 2026

4.0 out of 5 stars
Verified Review

Overall I liked the village at towngate and would recommend it

Overall I liked this place. My friend was not easy to deal with, and I feel the staff overall was very tolerant of her behaviors. Would like to see more knowledgeable med techs.

Patrice

Assisted Living

Family/friend

April 7, 2026

5.0 out of 5 stars
Verified Review

Highly recommended for your love one

My mom is getting wonderful care at The Village at Towngate! I highly recommend The Village at Towngate for your loved one who needs extra care and support. My mom is doing so much better than when she was in independent living. She receives emotional support, medical support and is involved in more social activities. The staff there are like family and I now have piece of mind that my mom is getting the care that she needs

Anonymous

Assisted Living

Family/friend

March 17, 2026

4.0 out of 5 stars
Verified Review

Review for The Village at Towngate

The welcoming staff at all levels. Yes I would recommend.. On our first visit the facility seemed a little dated but it was very clean and the staff seemed friendly and very helpful. We liked that the community was on the smaller side and the location in Greece was central to family. We were not mistaken! The staff is hardworking and friendly, the facility is very clean and our sister has found friends in the small, close knit community. One thing I would caution people about is once my sister arrived at the facility we realized she really had to have an electric wheelchair in order to get around, she was at the furthest spot from the community rooms. Unfortunately, we found out that it would take 5-7 weeks for her insurance to approve it. After 2 weeks of her struggling to get around we ended up purchasing it outright and it gave her the freedom and mobility she needed. That is the only reason I rated a 4 instead of a 5 as I feel that the staff should have realized that her mobility would be a problem and given us a heads up. She is very happy now and feels like a member of the community! And yes you can use my answers, anonymously please. I have recommended A Place for Mom to friends and I am sincerely grateful for all the advice and encouragement my family received from your organization!

Anonymous

Assisted Living

Family/friend

February 12, 2026

3.0 out of 5 stars
Verified Review

Review for The Village at Towngate

The front staff when you first walk in were pleasant. Overall the place is clean. Cafeteria people were wonderful and food choices were good. However, the staff that was supposed to assist my father did not do a very good job I would say very poor. I would go there and he would not be able to get out of bed and he would be full of urine the bed soaked and when I mentioned it to the staff they said they checked on him just a few minutes prior which I knew was a lie because half of the urine was dry. The staff had him on for one day a week showers which sometimes happened and sometimes did not. I would get the excuse the staff was short that day which is understandable being Healthcare and I was a nurse for many many years but then they wouldn't do him the following day unless I said something. Girl that did the overall housekeeping once a week was a sweetheart. The maintenance man took items out of my dad's room without calling me. So I hope I've answered some of your questions. Oh and one more thing sometimes they would put his meds in front of them and not watch him take them and I would go there and there would be a couple days worth of pills spread all over the place on the floor, and in his chair.

Anonymous

Not Sure

Family/friend

November 28, 2025

5.0 out of 5 stars

Awesome and caring staff

My mom moved into the village at Towngate against her liking, But she loves everything about the community. The accommodation, the staff the fellow residents etc. I and my sister, both love it for her. The executive director is so caring and looks after my mom to ensure she is safe with "friends" she makes on the interact. My mom is so gullible but knowing the executive director is so on the ball for my mom and all the residents who live there. We are so lucky to find such a wonderful and caring place with the best leader.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

October 15, 2025

4.0 out of 5 stars
Verified Review

The Village at Towngate

The village at towngate overall is a great place. Would love to see more nurses vs med tech. Nice to have transportation to appointments which is huge! Staff is friendly. Lots of activities.

Patroce K

Assisted Living

Family/friend

September 18, 2025

5.0 out of 5 stars
Verified Review

Reasonable Price

My mom is receiving exceptional care which is helping her adjust to assisted living. The staff welcomes and includes family in the resident's care and assisting with their individual needs. I highly recommend the Village at Towngate for your loved one.

Anonymous

Assisted Living

Family/friend

August 26, 2025

5.0 out of 5 stars
Verified Review

A hidden gem

Staff is very friendly and attentive. A family atmosphere. For the most part, I believe that they actually enjoy their work.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

July 30, 2025

4.0 out of 5 stars
Verified Review

Family's experience

Food was better when it was [community removed]. Towngate went out of their way to try to get mom a bit more active- even at 100 yrs old. Wellness Group & communication to us was very good. Staff very helpful & friendly. Rooms were spacious for single person. Overall, family was very pleased with Towngate & we're pleased when they took her back.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Wanda

Assisted Living

Family/friend

October 18, 2024

5.0 out of 5 stars
Verified Review

Quality Care

Management in any organization leads the staff in how care is given. This facility has a director who cares about her residents and staff and she encourages/leads her staff to care for their residents as if they were their parents or grandparents. It is not a job at The Towngate. It is a philosophy that works for the residents and their families. Staff seems happy & that resonates to the residents.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

February 8, 2024

5.0 out of 5 stars
Verified Review

Review for The Village at Towngate

I would recommend to others. I picked this community because of the good feeling I got when I visited , and it was near my home.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

February 4, 2024

2.0 out of 5 stars

Rough and disrespectful aides, dirty shower rooms and bathrooms

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.

Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

November 23, 2022

5.0 out of 5 stars
Verified Review

Overall good community

I think they do a really good job caring for the residents and overall the cleanliness and communication between the staff is pretty good.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

October 17, 2022

4.0 out of 5 stars
Verified Review

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

anonymous

Assisted Living

Family/friend

October 5, 2022

5.0 out of 5 stars
Verified Review

Would and have recommended Atria!

Very satisfied with everything about Atria. Mom is doing great.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Deb

Assisted Living

Family/friend

November 17, 2021

5.0 out of 5 stars
Verified Review

Very Welcoming Place

I would recommend the community to others for their loved ones. The community is bright, cheery, and clean. The rooms are nice and the staff do a good job at keeping it clean. The residents are out of their rooms and able to socialize.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Phil

Assisted Living

Family/friend

September 28, 2021

4.0 out of 5 stars
Verified Review

Happy to Be at Atria

Atria is a friendly place. There are activities for the residents. The staff show concern for the residents as well. Some of the activities are walking, bingo, garden club and more for the residents to choose from. There is down time for the residents to watch television.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

The Village at Towngate

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Village at Towngate

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the New York regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about New York regulations for Assisted Living.

Frequently Asked Questions about The Village at Towngate

  • The Village at Towngate offers Studio. Learn more.
  • Call (585) 225-3010 to reach a resident at The Village at Towngate.

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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