Anonymous
Assisted LivingFamily/friend
September 11, 2026
Review for Village at Maiden Park
Overall we were pleased with her stay there. She was not always very happy about the food. I would recommend them to others.
749 Maiden Lane, Rochester, NY 14615

Anonymous
Child of resident/client
Review for Village at Maiden Park
Overall we were pleased with her stay there. She was not always very happy about the food. I would recommend them to others.
Read all reviewsLegacy at Maiden Park
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Legacy at Maiden Park
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Legacy at Maiden Park
A Place for Mom has scored Legacy at Maiden Park with 8.6 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Legacy at Maiden Park has 32 reviews with an average "overall experience" of 3.8 out of 5.
Anonymous
Assisted LivingFamily/friend
September 11, 2026
Overall we were pleased with her stay there. She was not always very happy about the food. I would recommend them to others.
Anonymous
Assisted LivingFamily/friend
July 9, 2026
I feel that her needs were not met as a Dementia patient. The Nurses were fine but the staff does not know how to care for people with memory care and she was in a memory care unit! She was in the hospital more than she was in the home and when she was in the home she had 2 incidents claiming she "fell" her injuries include: broken arm from first fall. Second fall fractured shoulder, ribs and broken hip. She needed surgery for the hip. Not enough staff on weekends or lack of good staff. On a positive note the staff that goes in to do games and music are wonderful. Very pleasant with the patients. This has been an incredibly hard situation for my family! Nobody deserves to be treated with disrespect and these patients deserve better. I don't know what needs to change in these facilities but it is just so sad.
Maggi D
Assisted LivingFamily/friend
April 23, 2026
They are a true 5 stars. I would give them a 100 if I could. Staff, from top administrators to volunteers, all have been great. No one has ever given us any issues and are always ready to help. It is a very clean senior living facility. There is always someone walking around and picking up. There are a variety of room types- assisted and enhanced, private or semi private, small, medium and large living areas. It is a comforting feeling to know your loved one is being well cared for, as you would care for them yourself. There are daily activities for loved ones to partake of if the mood strikes. I would highly recommend this facility and I commend all those for their professionalism as well as compassion towards the residents and their families.
Anonymous
Assisted LivingFamily/friend
March 25, 2026
Friendly staff and support. Clean facilities. Attentive to questions/concerns. Activities. Caring atmosphere
MaryKay Gray
Memory CareFamily/friend
March 2, 2026
We had to find care for my sister with dementia and cancer when her husband who is her care giver became very ill and rushed to hospital.. He can no longer care for her. The Village at Maid en Park came thru with full admission in a hurry. They worked tirelessly and went above and beyond to make it happen! The place is wonderful and she is getting excellent care!
Calvin O
Assisted LivingFamily/friend
December 16, 2025
My dad complains about overcooked food every day and doesn't like their coffee. Found out it's Folgers. Dad had a simple and bland diet before and more so now. Would take his complaints with some skepticism. Nursing staff readily available but lacks follow through. Dad has lost 6 lbs in last 30 days said they would contact PCP for Ensure 5 days ago still not. [removed name] runs the place he's available I've met with him several times and exchanged emails. Puts out surveys for input.
Anonymous
Assisted LivingFamily/friend
August 25, 2025
Room change with out notification plus [removed] +more a month, food very little. And cold no water on table ask for two hamburgers did not get dinner. For enhanced living staff did not engage with family member. I was there most days and only once did staff enter to empty garbage. Not shown where snacks were, advertised many activities, and three chefs. They did not have a microwave to heat food or get hot beverages. Shown table set up like restaurant and brought up 3 chefs. Family member left without permission. Ended in hospital. Place would not take family member back. A lot of info not presented to me. They just present themselves this would be good place. "A good place for mom" I myself have no desire to ever go into a place when needed.
AB
Assisted LivingFamily/friend
August 7, 2025
My overall experience was definitely a 5. From the administration to the nurses to the aides. They all treated my father with dignity and respect. I was very happy we chose Maiden Park.
Jennifer S
Assisted LivingFamily/friend
July 14, 2025
Overall we were impressed by the direct care staff at Maiden Park. Everyone was so welcoming for Dad. The intake process was clear & pleasant. Unfortunately writhing this initial 2 weeks Dad was sent out to the hospital twice. He had a fall the 1st weekend and then a week later his behaviors were beyond what the team could manage. Disappointed to receive a call from the administrator while Dad was in the hospital with the message "Dad can't return". After only 8 Nights at Maiden Park a no return notice was a shock. Not willing to proved more time for adjustment with the whole transition. Challenged to comment further with such a short experience with Maiden Park.
Anonymous
Assisted LivingFamily/friend
May 1, 2025
Turned out to not be appropriate for our dad. He should have had a greater level of care, but we gave it a try, was wrong decision! Day he left he expressed chest & stomach pain to me. I in turn had nurse come to his room. Asked her what I should do, she suggested calling ambulance & going to ER. The nurses didn't really look in on him a lot. I think it was more often aides, who were mostly nice. And my dad was not at all happy that I made a big deal about chest pain, nor going to hospital!! He didn't at all like the food there. He had previously been at [name removed] which had tasty food & larger portions.
Melissa S
Assisted LivingToured community
April 22, 2025
There are plenty of communities around however Maiden Park has the devotion to their residents that I believe most other communities do not have. The care staff, nurses, and office staff are so helpful and knowledgeable
Anonymous
Assisted LivingFamily/friend
March 6, 2025
Overall, I think the Village is a good place for my mom. Most of the staff, including the CNA's and med tech's, are very friendly and helpful to make the residents comfortable. There have been a couple of issues where overnight staff were difficult and not helping my mom to get to bathroom as she is wheelchair bound. Issues were addressed by staff.
Anonymous
Memory CareFamily/friend
September 5, 2024
Pretty much a 5 across the board. For me the most important thing is the how the staff treats my mom, and over the course of the last year everyone has been kind and patient with her. Even the housekeeping staff is cool, and try to engage her and make her smile. I have noticed decreased staffing over the course of the year, which concerns me, however she's still getting great care from great people. I would like it if we got more updates on how they're doing, even if it's just a quick text or email, but I'm sure if I asked, they would be happy to accommodate, so that's on me! Thanks to everyone!! I appreciate so much the work that everyone does to look after Mom and all the other residents.
Melanie C
Assisted LivingFamily/friend
July 17, 2024
The facility itself is always clean and cheerful. There has been a lot of turnover within the kitchen, health aides and nursing staff. The food menu is not geared towards the age of the residents and does need some work. They do offer alot of activities and social events which helps residents to stay connected.
Roberta Ryan
Assisted LivingFamily/friend
June 8, 2024
My husband was assessed and accepted for the enhanced level of assistance by a social worker, not a nurse. Within two days of moving in, the overnight shift would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, he needed to do all of the work, they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, making it almost impossible to lift him again. The administration said their internal investigation determined that all the allegations were unsubstantiated, but they terminated an employee for saying some of the exact comments. Go figure.
Anonymous
Memory CareFamily/friend
November 14, 2023
I can't say enough good things!! The Legacy people are wonderful. All the aids treat my mom like a queen even when she's fussy and confused, and the nurses all seem to genuinely care about the residents. Even the front desk staff and the maintenance man are caring and friendly. My only minor quibble would be with onboarding, mainly communicating details like how and when transfer to their onsite physicians will occur etc. But that's truly minor given all the things they do for the residents and the great care they are providing to my mom. My mom lived with us for 4 years after her stroke, and I worried a lot about having her in a facility, but Legacy has taken that worry away.
Mark H
Memory CareFamily/friend
June 28, 2023
Legacy at maiden Park has been a wonderful place for both our father and our family. Dad has advanced dementia and it was increasingly hard to take care of him at home. After looking around we decided on Legacy at maiden Park. It has been about a year since dad moved in. It has been a great experience for both him and our family. A very safe and caring environment. The staff has been absolutely wonderful. A special shout out to Dawn Cordone. She is very helpful and caring. She has helped the family navigate through various health issues and challenges our father has had. Don’t know what we would do without her! The aides have been wonderful also. Although there’s too many to list, I would like to mention [name removed] and [name removed]. Both routinely go out of their way to help dad. Although it was a difficult decision to move dad into the Legacy, it has turned out better than we hoped for. Caring for dad was getting overwhelming and very stressful. Now we can be his children and not his caregiver.
Jeanne B
Memory CareFamily/friend
May 28, 2023
Legacy at Maiden Park has been wonderful for Mom. The assisted living staff do a great job from providing reminders, serving food Mom likes, and providing a wide variety of activities. Plus they support Catholics with a relationship with St Charles with a short service on Thursdays and an opportunity to get Communion. Also the Televised masses are usually up in the common area on Sunday. Bingo, arts and crafts and music and videos are also a big hit with Mom. The staff recognizes the residents have good days and bad but no matter what they are cheerful, helpful and caring. The concierge at the front desk is always helpful and greets everyone with smile.
Diane K
Assisted LivingFamily/friend
May 25, 2023
My mom has been at Legacy (Maiden Park) for 1-1/2 years. Even though it took some time, she has found friendship with the residents and staff. I feel very comfortable having her there then alone at home. The socialization and activities has brought her back at 100%. My mom is comfortable there and that is such a relief for me. She will send me away when it’s time for an activity especially Bingo. She has a new life and a happy one - all Thanks to the staff and residents. Even the cook socializes with the residents asking what they may like to see on the menu. It’s all about the residents and that is a huge plus!!!
Diane Boothe
Assisted LivingFamily/friend
October 21, 2022
My mom has been at Legacy At Maiden Park for 10 months. Mom is comfortable and happy in her new community. Seeing her happy takes a huge burden off of me, as well as how ALL the staff that warmly welcomes us every time we go to visit mom. Communication with administration and staff is 100% and that is a huge plus. Mom is not treated like a patient, she is treated with compassion and friendship. Mom refers to the employees as her friends and smiles when she talks about the conversations she had with them. All the socializing and friendships created is what has made mom refer to Legacy as home. That alone, is what makes me recommend Legacy at Maiden Park.
Legacy at Maiden Park
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know New York’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about New York’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.