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Trustwell Living at Rock Run Place Memory Care

3315 Executive Dr, Joliet, IL 60431

For more information about senior living options:
(866) 374-4058
6.8
Review score
66 reviews
Add review
6.8
Review score
66 reviews
  • 5 star
    44%
  • 4 star
    27%
  • 3 star
    12%
  • 2 star
    8%
  • 1 star
    9%
See all reviews
9.1
Review score
2490 reviews
44 facilities
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Trustwell Living at Rock Run Place Memory Care
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Trustwell Living at Rock Run Place Memory Care outdoor common area
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Anonymous

Child of resident/client

5.0 out of 5 stars

Overall would recommend

Most of the staff are nice and helpful. My dad complained about the food. I agreed with him. I remember when grandma was there and food was better. Overall my dad had good care and communicated well when things weren't good. It is very clean and dos not have any foul odors. Messes were cleaned right away. His room was clean but they did not keep it organized. I think the value of money is down if someone is considering it. They went on a base price and add on quantity of care. Sliding scale vs one price. Also my dad enjoyed their activities. They were able to get him out of his room.

Read all reviews

Trustwell Living at Rock Run Place Memory Care

About the facility

Trustwell Living at Rock Run Place Memory Care in Joliet, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care

Is this your business?

Amenities

at Trustwell Living at Rock Run Place Memory Care

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • Professional Chef
  • No Sugar
  • Meals Provided

Room Amenities

  • Air Conditioned
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Cable or Satellite TV
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Private Bath
  • Barber Shop
  • Outside Patio
  • Library

Recreational areas

  • Piano or Organ
  • Raised Garden Beds
  • Arts and Crafts Center
  • Game Room

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Activities

  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Activities Off-site
  • Yoga / Chair Yoga

Compare

Trustwell Living at Rock Run Place Memory Care outdoor common areaTrustwell Living at Rock Run Place Memory Care

3315 Executive Dr,
Joliet, IL 60431

The Timbers of ShorewoodThe Timbers of Shorewood

1100 N. River Road,
Shorewood, IL 60404

American House Cedarlake community EntranceAmerican House Cedarlake

14800 Van Dyke Road,
Plainfield, IL 60544

Eden Vista Rock Run community exteriorEden Vista Rock Run

3320 Executive Dr,
Joliet, IL 60431

6.8 out of 10
Review Score66 reviews
9.9 out of 10
Review Score117 reviews
9.7 out of 10
Review Score96 reviews
9.5 out of 10
Review Score86 reviews

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

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Call Now

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Reviews

for Trustwell Living at Rock Run Place Memory Care

6.8 out of 10
Review Score66 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.8
Staff
3.5
Meals & Dining
3.7
Activities
4.1
Value for Cost
3.8

A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care with 6.8 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Trustwell Living at Rock Run Place Memory Care has 66 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 66 reviews

Last Updated: 5/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

May 8, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
4.0

Do not recommend

I am absolutely disappointed with that place and would not recommend it to no one. I spent a lot of time at Eden Vista (not memory care) and saw that workers are not taking care of residents as they promise. Just for them to come when resident press help button takes 30-45 minutes! And I am talking about fall risk and hospice residents. Resident fell numerous times and one fall caused head trauma and passes very shortly after. Because resident had cancer and was in hospice care, it was all brushed under the rug. While several workers were nice, they had very descriptive defined roles in the building, main management and nurses were absolutely rude and not caring. If I were to be family member maybe they would've treated me different. But that only proves the point that they care only while somebody is supervising them. Nobody should treat people in the end of their life like this. Especially for the price they charge!! Horrible place, still gives me chills when drive by.

Anonymous

Memory Care

Family/friend

May 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Overall would recommend

Most of the staff are nice and helpful. My dad complained about the food. I agreed with him. I remember when grandma was there and food was better. Overall my dad had good care and communicated well when things weren't good. It is very clean and dos not have any foul odors. Messes were cleaned right away. His room was clean but they did not keep it organized. I think the value of money is down if someone is considering it. They went on a base price and add on quantity of care. Sliding scale vs one price. Also my dad enjoyed their activities. They were able to get him out of his room.

Anonymous

Memory Care

Family/friend

November 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Great Nursing Staff

The main nursing staff is very good here. I know they've had changes with the management but the primary nurses are very good. However, they need to work on staffing over the weekends with nursing assistants. It's obvious there aren't enough staff. Also, they need to hire persons to wash and put away resident clothes... not put that on the CNA's. The cubicles in her closet are always a mess. Clothing everywhere, missing socks, other residents clothing, sheets etc. in her closet... just a hot mess.

Karen P

Memory Care

Family/friend

June 25, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Highly recommended facility for Mom

The one thing I wish I knew before selecting a place for mom is if the facility supplied furniture (bed, chair, television, etc). The staff was excellent I helping get mom settled once I got her furniture set-up. Even though mom only stayed for 5 weeks she really enjoyed her short stay there. I was satisfied with the services provided by Rock Run Place Memory Center.

Deborah

Memory Care

Family/friend

May 13, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Trustwell Living at Rock Run Place Memory Care

I would tell a friend, not to go to rock run and send them somewhere else. The place is dirty and too much change of personal and no one in mgmt cares about anything. This place is no different than a nursing home .

Audrey

Memory Care

Family/friend

September 20, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

I would recommend

Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.

MM

Memory Care

Family/friend

March 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful Choice

It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.

Anonymous

Memory Care

Family/friend

February 9, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Staff
2.0
Meals & Dining
2.0

A nice community, but needs improvements

One reason our loved one is still at the facility is because of [name removed] who is the sales rep - we found her to be so lovely, and so caring towards our loved one. She has done an awesome job and we wish they had more staff like her. We would recommend this community to other family's if the following improvements are made. They need to improve on their friendliness towards family's as well as their follow up and communication. The cleanliness could be better and the food is terrible.

anonymous

Memory Care

Toured community

October 13, 2022

5.0 out of 5 stars
Verified Review

We had a very good tour experience with Rock Run Place. The people were all very friendly and the facility was nice and clean. The rooms were also very large. It did smell of urine when we walked in, but who knows we may have gone on a bad day. The thing that deterred us away from Rock Run Place was the fact that we would have had to furnish everything. We did not have the capacity to do that.

Anonymous

Memory Care

Family/friend

September 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I really like how open and available the staff are. They offer plenty of activities. Housekeeping could be a little better in the rooms. Clothes disappear in the laundry and 2 pair of my mom's glasses have disappeared. Otherwise, staff is superb.

anonymous

Memory Care

Family/friend

October 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

During a very difficult tine, they were helpful and welcoming

Even during the pandemic the staff members encouraged families to come and visit. They built an enclosed glass patio so the families and residents could visit while still being safe which we really appreciated that. Sometimes our loved one complains about the meals, but she is picky so we have to take that with a grain of salt. All in all the meals are good. They do have activities and when our loved one needs to go back to a community we will look no further. Rock Run was a great place for our loved one.

M P

Memory Care

Family/friend

October 4, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Activities
4.5
Staff
5.0
Meals & Dining
5.0

Rock Run Cares

They are very caring towards the residents. My loved one is happy here. I approve of the community, and I believe you would as well. They have some creative activities available for the residents to participate in.

Anonymous

Memory Care

Family/friend

September 23, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
0.5
Care Services
0.5
Staff
0.5
Meals & Dining
3.0

Below Dismal

I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises. There have been times our family have heard the caregivers yelling at the residents.

anonymous

Memory Care

Family/friend

August 13, 2021

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Hit or miss is not good enough

Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.

D S

Memory Care

Family/friend

August 3, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0

I would say not to go there or place your loved one in the memory care area. The staff were easy to work with. It seemed my concerns were never resolved. They did have activities for residents to choose from.

anonymous

Memory Care

Family/friend

May 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

employees

All the employees have made this a very comforting experience for our parents. Very personable and friendly while communicating with the residence.

Karen G

Memory Care

Family/friend

May 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Staff

Staff are always positive and pleasant. My mother is well taken care of. The staff are always willing to take the time to discuss her health and care.

P. O.

Memory Care

Family/friend

April 20, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
4.0

A Good Place, COVID is in the Way

It is a good place. You do have to stay on top of the staff to make sure your loved one's daily living activities are being met. The staff didn't shave my loved one and I hardly recognized them when I visited for the first time. The supervisor was able to take care of this immediately for me that day.

LC

Memory Care

Family/friend

February 5, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0

Our review

The community is lovely and very nice, and very modern. The cost is high and there are extra fees for additional care or services needed. I would definitely recommend this community to others

Cheri

Memory Care

Family/friend

January 14, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0

Great Caring Staff and Community

I would recommend this community for your loved one. The activities director goes above and beyond. We used to have window visits; however it is too cold and we can't go in to see our loved one. I'm very thankful they have lots of activities and have kept the family involved.

Trustwell Living at Rock Run Place Memory Care

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Trustwell Living at Rock Run Place Memory Care

Tips for evaluating your community options. Test Sanity (KJ)

Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)

  • Know Illinois’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Illinois’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)

Frequently Asked Questions about Trustwell Living at Rock Run Place Memory Care

  • Call (815) 725-2364 to reach a resident at Trustwell Living at Rock Run Place Memory Care.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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