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Trustwell Living of Springfield

2451 West White Oaks Drive, Springfield, IL 62704

For pricing & availability:
(866) 374-4058
9.2
Review score
47 reviews
Add review
9.2
Review score
47 reviews
  • 5 star
    47%
  • 4 star
    32%
  • 3 star
    13%
  • 2 star
    4%
  • 1 star
    4%
See all reviews
9.1
Review score
2477 reviews
44 facilities
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Trustwell Living of Springfield
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Trustwell Living of Springfield Front Patio
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Anonymous

Child of resident/client

5.0 out of 5 stars

Would greatly recommend!

1. Great! They can adjust their support for residence as needed. 2. Always cleaned! No worries. 3. Their staff always say hi to my Mom when they pass or see her - call residence by their names. 4. They are timely with medicine times and always ensure residence get meals if they don't go to meals. 5. Always available and willing to help. 6. I guess it is good. My mother doesn't complain - but I've never eaten with her. 7. Several activities which they try to invite people to join. Mom forgets but staff remind her of them. 8. The cost of care is well worth it. My Mom is safe, cared for, and has kept her dignity. She likes it there.

Read all reviews

Trustwell Living of Springfield

About the facility

Summary of {{data.CommunityName}} conveniently located in Springfield, Illinois

At {{data.CommunityName}}, we offer a plethora of community features. Residents can enjoy regularly scheduled off-site experiences and day trips. Dogs and cats are permitted in resident rooms. Free resident parking is available at our location.

Dining Amenities

We provide occupants with meals throughout the day. We offer specified meal services such as vegetarian food.

On-Site Activities

We have specially curated on-site activities that stimulate both mental and physical well-being.

Outdoor Common Areas

Outdoor common areas are designed with accessibility, flow, and movement for resident mobility.

Indoor Common Areas

Indoor common areas are a nice, quiet place to enjoy the company of fellow residents or just to relax.

Community Attributes at {{data.CommunityName}}

Living Options and Amenities

We offer wheelchair accessible units. Ground floor units are available. To accommodate our residents, we are fully integrated with WanderGuard capability. Resident units featuring wheelchair accessible showers are available.

Featured Services at {{data.CommunityName}}

Transportation

Our community provides complimentary transportation services.

Personal Services

We have a beautician conveniently located on-site - residents can easily receive beauty treatments for all occasions. We offer devotional services on-site, so residents can practice or worship in the privacy of our community. Offsite devotional services are offered in...

Senior living options offered

  • Assisted Living
  • Memory Care

Trustwell Living of Springfield

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $3,870/mo
  • Unlocked
    1 BedroomStarting at $4,840/mo
  • Unlocked
    2 BedroomsStarting at $6,610/mo

Memory Care

  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlocked
    1 BedroomStarting at $6,495/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Trustwell Living of Springfield
Select tour type
Select preferred date

Amenities

at Trustwell Living of Springfield

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • High Acuity Care

Meals & Dining

  • Room Service
  • Guest Meals
  • Meals Provided
  • Restaurant Style Dining

Room Amenities

  • Full kitchen
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Handicap Accessible
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Beauty Salon
  • Meeting Room
  • Private Bath
  • Indoor Common Areas

Recreational areas

  • Piano or Organ
  • Game Room
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Housekeeping
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Sensory-based Programs
  • Karaoke
  • Devotional Activities On-Site
  • Reminiscence Programs

Compare

Trustwell Living of Springfield Front PatioTrustwell Living of Springfield

2451 West White Oaks Drive,
Springfield, IL 62704

Villas of Holly Brook Chatham indoor common areaVillas of Holly Brook Chatham

825 E. Walnut Street,
Chatham, IL 62629

Mill Creek Alzheimer's Special Care Center indoor common areaMill Creek Alzheimer's Special Care Center

3319 Ginger Creek Drive,
Springfield, IL 62711

Cedarhurst of Springfield IL outdoor common areaCedarhurst of Springfield IL

3520 Old Jacksonville Road,
Springfield, IL 62711

9.2 out of 10
Review Score47 reviews
9.9 out of 10
Review Score52 reviews
9.7 out of 10
Review Score32 reviews
9 out of 10
Review Score25 reviews

Studio

Starting at $X,XXX/mo

Studio

Not available

Studio

Not available

Studio

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

Download brochure

Call Now

Call Now

Call Now

Call Now

Reviews

for Trustwell Living of Springfield

9.2 out of 10
Review Score47 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.0
Friendliness
4.2
Care Services
3.9
Staff
4.3
Meals & Dining
4.1
Activities
3.8
Value for Cost
3.8

A Place for Mom has scored Trustwell Living of Springfield with 9.2 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Trustwell Living of Springfield has 47 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 47 reviews

Last Updated: 9/21/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 21, 2026

5.0 out of 5 stars
Verified Review

Would greatly recommend!

1. Great! They can adjust their support for residence as needed. 2. Always cleaned! No worries. 3. Their staff always say hi to my Mom when they pass or see her - call residence by their names. 4. They are timely with medicine times and always ensure residence get meals if they don't go to meals. 5. Always available and willing to help. 6. I guess it is good. My mother doesn't complain - but I've never eaten with her. 7. Several activities which they try to invite people to join. Mom forgets but staff remind her of them. 8. The cost of care is well worth it. My Mom is safe, cared for, and has kept her dignity. She likes it there.

Anonymous

Assisted Living

Family/friend

September 8, 2026

5.0 out of 5 stars
Verified Review

Review for Trustwell Living at Springfield

Trustwell apartments are very nice and relatively roomy. Trustwell is very clean and the people are great and friendly. Food is good. No complaints at all.

Anonymous

Memory Care

Family/friend

July 10, 2026

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Our families experience

I like how the director is easy to reach. The food could be better but we would recommend Trustwell Living at Springfield to other families.

Lisa Schweska

Assisted Living

Family/friend

July 8, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great Family Atmosphere

My dad has been part of the Trustwell Family for the past 2 months. We have been very pleased with the staff and their kindness and care. He has a group of friends to play cards with and enjoys the activities offered as well. I stop by almost daily and am so happy to see that he is having fun. This was the best decision for us, and I would recommend Trustwell to anyone needing a place for their loved one.

Anonymous

Assisted Living

Family/friend

June 15, 2026

5.0 out of 5 stars
Verified Review

Finding a new home for Dad

The staff at A Place for Mom did a great job connecting me with several options for my Dad. They gave me contacts and helped set up appointments. Trustwell Living has been a good fit for my Dad. He has found friends to play games with him. His room is the perfect size and staff have been helpful working with us.

Tina Marie Russell

Not Sure

Toured community

May 18, 2026

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

My husband and I needed to find a safe place for his oldest sister. We had been receiving phone calls from the county police in regards to her calling 911 four times in as many weeks. Dementia and delirium are horrible diseases. We had no idea where to start. I reached out to A Place for Mom. Immediately I received a call, a contact person and a list of recommended facilities. They offered to set up tours, and followed up with our progress. With the assistance from A Place for Mom we found Trustwell of Springfield. My sister in law is settling in, we feel good about this decision. Thank you A Place for Mom and [Name Removed] (at Trustwell) for making this transition a bit easier.

Polly Ann S

Not Sure

Toured community

May 18, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

[Name Removed] is a gem to work with. Very knowledgeable, kind, helpful and always willing to help. She made my dads move to Trustwell easy and made us all feel comfortable!

Stacy S

Memory Care

Family/friend

May 14, 2026

5.0 out of 5 stars
Verified Review

Not perfect for everyone but perfect for us. Dad has been happy since day 1.

Staff in memory care are kind and gentle with each guest. Food is a highlight. Dad has gained 20 pounds this year and truly loves the food. The staff learns each guests favorites and makes the effort to delight them. Trustwell has the best memory care features in my experience. Small population, plenty of staff with good personality, great nursing staff, responsive management, and lovely environment. It is not fancy but it is safe and each guest is well cared about. The facility is clean and has no odor problems. Staff and management has changed in the past 6 months and the improvements just keep coming. The most unique feature is the apartment sized rooms. Each guest has a bedroom and living space along with multiple storage closets.

Judy P

Assisted Living

Family/friend

April 15, 2026

4.0 out of 5 stars
Verified Review

Review for Trustwell Living of Springfield

My Mom is very comfortable there. The nurses and other staff are all very friendly. If any issue comes up, the manager gives attention to it quickly. My Mom's rooms are a good size for her, but they have many larger size rooms too. Staff are great.

Anonymous

Assisted Living

Family/friend

March 6, 2026

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Care Services
3.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Our family's experience.

As you can probably see from my answers, the facility is clean and many of the CNAs are friendly and helpful, but I think they've got some areas with their menu and the administrative staff that they're definitely needs to be some work. It is a serious commitment I just don't want to elaborate on the administrative staff. I think that the people who live there will need to work with Administration on improving the menu

Anonymous

Assisted Living

Family/friend

October 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Trustwell Living of Springfield

My mother loves the clean, open environment. She loves the friendliness of the staff. They need to increase their nurse staff so they can get RX medications distributed timely.

Jen L

Assisted Living

Family/friend

September 26, 2025

3.0 out of 5 stars
Verified Review

Review for Trustwell Living of Springfield

My parents don't complain about the care or the cleanliness so much as they do the food. I guess it has gone down hill significantly in the year they've been there. It's cold. It's the same thing over and over, and overall does not taste good.

Anonymous

Memory Care

Family/friend

August 26, 2025

4.0 out of 5 stars
Verified Review

A daughter 's perspective

Personnel has changed a lot. A bit unsettling and unexpected. Food is very good and timely. My mom's room is kept clean in a timely manner.

Dawn

Memory Care

Family/friend

August 10, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

A place you should consider.

The Director and receptionist are an asset to the facility. Staff does change,but they are wanting to be helpful to the residents and make their stay pleasant. Location is ideal to get to other businesses quickly, but also near subdvisions of nice homes.

Sharon J

Assisted Living

Family/friend

July 28, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
4.0

We were not pleased with the facility. Three administrators within a year. Several of the care staff spent more time on their phones than engaging with residents. We had to ask 4 times over a 2 week period for the beeping fire alarm battery in the room to be changed. Clean clothes were stuffed in drawers rather than hung on the hangers we provided. Although we had asked the staff to take our friend to the bathroom every few hours to avoid accidents, there were many times his clothes were soaked through. Staff turnover was high. Some staff were caring, but that was the exception. That's probably enough. Our friend is now at Mill Creek and it's a much better fit

David

Assisted Living

Family/friend

July 18, 2025

4.0 out of 5 stars
Verified Review

Review for Trustwell Living of Springfield

Like the cleanliness of the building and the friendliness of the staff

Anonymous

Assisted Living

Family/friend

July 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Community!

My loved one is currently living at Trustwell Living of Springfield, and her experience has been excellent so far. The facility is consistently clean, and the staff is both warm and welcoming. The care services, meals, and overall value are outstanding. Everyone on the team has been kind and supportive. I would confidently recommend Trustwell Living of Springfield to others.

Anonymous

Memory Care

Family/friend

October 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Nice community with caring staff.

I would like to see more activities. The staff is friendly but I would like to see more interaction from them. Maybe that happens & I just haven't witnessed it. My friend's toilet hasn't been cleaned in over 2 weeks. I would most likely recommend this community to other families.

Anonymous

Assisted Living

Family/friend

August 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A good value for the money

We chose Trustwell Living of Springfield because of the size of the apartments and the value for the money. The facility is always clean and well decorated for all holidays. They do have staffing issues at times on weekends but nothing major. I'm sure all these facilities go thru that

Anonymous

Assisted Living

Family/friend

June 20, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

hoping for improvements

There is a lot of staff turnover and they are frequently short staffed, so response times to get assistance are long. They recently opened up a memory care wing and so I think the resources for the assisted living section are more limited than before. They also haven't been great at cleaning the rooms well and giving residents showers on a regular basis.

Trustwell Living of Springfield

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Trustwell Living of Springfield

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Illinois’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Illinois’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Trustwell Living of Springfield

  • Trustwell Living of Springfield offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
  • Call (217) 787-9000 to reach a resident at Trustwell Living of Springfield.

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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