Avamere

I toured this community for both of my parents. Margo was great in be very helpful. The apartment was very big, My parents did not want a small living room. The tour was nice and the community was clean. Other families would like this if needing a bigger area for both parent.

The housekeeping could be better throughout the whole community and my loved ones room. Everything else is great the staff are very attentive with my loved ones care needs. I feel that this place is safe and it gives the family a peace of mind. I would recommend the Brookdale Moses Lake to friends and family. Their meals are wonderful they have great taste to them and a wide selection.

Brookdale is a great place. The director have been very helpful and accommodating. And the staff is very professional and yet personal. They genuinely express their compassion and caring nature toward residents. They work very hard and I feel my Mom and brother are well cared for by people who truly care about them. I do feel Brookdake is a bit short handed. Especially during meals. The staff works really hard st serving everyone and meeting residents needs but it does take the entire hour to get orders and get everyone served. My mom does like it at Brookdake. She likes the staff and feels safe and well taken care of. My Mom and brother share a room. Thank you.

The experience has been good so far since moving in although there are a few areas to improve. They have activities but not enough. My father-in-law has his own phone line but the front desk has one line and either it is busy or no one answers. However, the community is kept clean at all times and the staff are friendly and it is easy to interact with them.

The marketing director was just wonderful. She was very easy to talk to and get along with and accommodating and everything, so that was my introduction to Brookdale. She made it very pleasing, and I am still pleased with it to this day.

They have been very helpful offering assistance when moving in, Staff is caring with grooming. Resident gets choices of meals and offers variety of food to choose. General peace of mind and all around both value and care are good.

We met with Danette Nidiffer on Wednesday 1/14. Common areas and rooms were nice. Activity area had a large group participating in the weekly craft.

My dad says the food is great. There has always been enough parking. The best feature of the community is what a good value it is for the money. They have a nice little pond in the back. One area for improvement might be the overall cleanliness.

Clean and highly functional. No yard or outside area other than a nice little patio outside the dining room. Most affordable in terms of apartment rent.

The food could be better. I don’t think they’re giving them healthy food. I was only at once lunch and saw the menus and I don’t think those menu options are going to help with gaining or maintaining a healthy weight. Healthy weight is very important for long term health. I liked the people.

It's been really good, they are pretty much Johnny on the spot when she calls. They even give me a call when things happen. The food I would give a four, most of the time she likes it. They could try a little harder to engage the residents in the activities, maybe a buddy system of some kind. It was less expensive than some of the others we looked at and yet it was inviting. She often eats alone because the people who are assigned at her table often don't show up and I don't like that she eats alone.

They looked good, but they didn't have any openings so we didn't think too hard about that one. I think they had a more limited menu and my mom was super picky about her food and had dietary issues, so that would have been a problem.

Medicaid receptive and will transfer to WA w/out problem, if necessary. The employees are really nice.

visited, looks nice and clean. Also on the expensive side. Good location.

Larger community 3 floors, 2 bedroom very nice, seemed to have a hotel feel and would they get lost trying to find room? some with balconies. Residents seemed ok, mens club! drink beer, talk sports etc. happy hour every friday afternoon drinks and entertainment. Larger woman to man ratio, 6 couples? This is right off West Union Rd.

Pleasent. Nothing stood out as super great or bad. Very nice room. Ave view. Tour guide very nice. Memory care was very good.

Nice.

We had a lot of trouble with the admin in the beginning, but the admin changed so this is hard for me to answer fairly. We have found the caregivers and med techs to be very friendly and helpful. We ended up hiring a personal caregiver weekdays for my dad. Their pendant system does not give the location of the resident so the nurses couldn't always find my dad. He has fallen in the hallway, and no one came. Also, he has had to wait for transport back to his room for a long time because the caregivers couldn't find him. This is a problem and safety issue! we had trouble getting the cost of services when we were trying to make level of care decisions. I've eaten there and I liked the food, variety and hours of service. I get a lot of texts from Avemere about special activities going on during the week. My parents have said that they wish there were more activities nights and weekends. This is hard for me to answer because I don't know. I think they are priced competitively.

They need more aides and long term resident more activities for memory , excersis and things to do for not to get board. Update paint , re do resident room bathrooms. Staff less talkie talkie unless it is resident related to next shift. Phone needs to work for the whole building portable only works in halway usually. Answer call light in a timely manner, rotate breaks dont talk all at once be more viable on floor pass meals out so they are still hot

We toured this community for care. The staff did not impress us. This community did not have the environment that we wanted. The community seemed to be nice but needed some small improvements. They had activities for the residents who may have wanted to participate. We would suggest that families tour this community for the care of a loved one.