Avamere

I would recommend always being cautious on what is going on there and to make a lot of notes about the community. Avamere could be better at communication with residents and families. There is a lot of turnover of medical techs in this community. The food isn't great.

Avamere South Hill does not have good facilities for people with Alzheimer's. As more assistance is needed the costs keep going up. My father with Alzheimer's is here and I will move him again soon. They cannot handle people who need extra care. They don't have the staffing.

We thought that the property while somewhat dated was clean. Staff was friendly.

I went on a tour here and we had an appointment and that lady didn't show up. So they had some nice gal give us a tour. She answered all of my questions. There was only 1 elevator for a 3 story building. When we went down this one hallway there was an overwhelming smell of urine and It just wasn't a good fit for my sister.

My husband is in this community and we were not very happy with the care. We talked with staff and they are caring and helpful, but they were not able to assist with one of his needs. The community is very clean and we have been happy with the menu and the variety. They do offer a lot of activities that are offered to the residents. We would recommend that family know the care that is offered.

My mother has recently moved into this community and I cant say to much other than I was not aware of how expensive everything was truly going to be. The price I had initially gotten from the staff was not the deal when I received our bill for the last month. It was almost three times the price they quoted us and I am not happy about it.

The Brookdale Cheyenne is alright for someone who doesn't need the same level of care as my loved one. I feel like they lack in communication, especially when it comes to medications. I feel like my loved one does not get the one on one attention I would like.

They could serve healthier food to the residents. They could also have a larger staff to service during meal times. Just know that people that are there are usually older, grumpy, and can have bad days and the staff should be aware of that.

The staff there at Emeritus at The Plaza is really friendly and everyone is also really helpful and my mother-in-law who is staying there really likes them very well, so that is a big major plus to us.

Nice place more assisted living then I'd like.

I think it’s a good value for the money, but not the best value that’s out there. They’re going to through a transition with the food – so I’d give the food a three. There is enough parking. We have two dogs so the community is pet friendly which is very good for us. We don’t do much with the activities that they offer.

no additional levels of care needed for Hollis which start at an additional monthly charge. Doctors can examine him there and accept Medicaire. facility will be having new construction work started; 13 years old, l50 assisted living bed, 30 private apartments. 75% women. Food o.k. two story/elevator no smoking second level. must provide own furniture in semi room. laundry done lx week. Convenient location for family.

Near Washington Square off of Hall Blvd. Across from Metzger Park with good walking paths. Felt lonlier than the others.

This facility looked extremely run down and was not clean. The staff were nice but not very personable. It was just not the right fit for us.

Right now we're in Covid lockdown for over two weeks now. There's no communication about what's going on and not going on. I finally have an appointment for a new primary doctor, and the doctor says I have to have a negative Covid test to go to my appointment. But no one in the community wants to mess with me so I can get the test. And it's driving me crazy. The food here is absolutely terrible. It's too salty, not good quality and I want out. I understand that Covid is a big deal and we need to be locked down, by there's just no communication. So I'm very frustrated. I like the people who work here. But there's nobody to talk to. And the manger doesn't seem to be around. They have town hall meetings, and it seems like this food thing has been going on for a long time. There are many people who are very frustrated about it. I do like like my room, but if things don't improve, I would consider moving.

It's Ok. The friendliness of the staff, depends on the day and who you are talking to. I have to call to have someone push me up and down in my chair, I have had to do it myself, more often than not. They are understaffed and put too much on their staff members. They have a few good activities but not as much as other communities. The food is ok, passable, a three. They need improvement all the way around, they are being sold, and have new people. They are trying but it's going to take a long time to get it straightened out.

I lived here for about 18 months. I went in the hospital and when I was ready to return, the executive director refused to allow me to come back. Stated she would never had accepted me if she had been there when I applied. I have since found a better community but the sorrow of leaving my friends behind remains. Their food is fair and I would never return there.

It is average like all the others out there. You have to stay on top of care because they will not. Only recommend if the family has time to monitor the care. This is not a facility if you live out of town or don't have the time to go there 3-4 times a week.

Make sure you ask all the important questions all the way down to the Penny on what this cost is and what it covers

Overall a 2. My experience ended badly with my mother ending up on hospice and allowed a terrible fall out of bed which left her final days in pain. Administration was not open to good communication or compassion. I should never have moved her there from the [community removed]. I ended up hiring 24 hour visiting angels the last few days to make sure safe. The regular staff that cared for her needs were for the most part very kind.