Charter Senior Living

Thank you for allowing my family to visit and experience a virtual and in person visit. I had the opportunity to do a virtual tour of this facility. It was early morning so the residents had not started their day. The staff that I met virtually were professional and friendly. They seemed to have activities planned and breakfast starting soon. The facility looked inviting, cleaned and well maintained. I wanted to make sure that the level of care needed for my mother would be available. I was assured that they could provide the care needed. I would recommend, if possible, a in person tour during a busier part of the day to get a better feel of this community.

My mom in law has been there almost 100 days and we couldnt be happier for her. The staff is great and very fast in responding when she needs help. They stop by also to remind her of meals and activities. [name removed] the Director is so kind and understanding and always there for us to answer questions.

The Cottages are beautiful. It has a very homey feel. There is a lot of social activities which would be wonderful for Mom

We have two relatives living here. From touring to move in they have been helpful, considerate and flexible. Both relatives have been there for 6months and 2 months respectively. The care has been excellent and considerate. Any issues have been handled quickly and appropriately. The food is good and selections are plentiful. The staff (from director, business and medical to personal care) are kind and truly seem to care about the residents. They get to know the residents and take time to chat and check in frequently. They have rehab services available in the building who are excellent and convenient. All facilities are clean and maintained.

My mother-in-law has been at Southern Pines Memory Care for over six months, and we are so happy with the care she receives. We have so much more peace of mind knowing she is being well cared for, and we really appreciate the communication we receive about her care and the activities and events she participates in. Before moving to Southern Pines, she was in a facility where she ate all her meals in her room and didn’t come out for activities. The difference has been wonderful! Now, when we visit, we can actually enjoy spending time with her instead of worrying about cleaning her room or trying to figure out why she isn’t eating. It means so much to our family to see her more involved and to know she is being cared for. We are truly thankful for the staff at Southern Pines and the peace of mind they have given our family. We couldn’t be happier with our decision!

Tour was easy to arrange with a phone call. The people we met were kind and competent and answered all of our questions. The facilities are relatively new and are well maintained. The real-time interactions among residents and the attentive staff were reassuring to observe. We received helpful data sheets, and I returned the next day to get on the Arbor Ridges waiting list.

The nursing home provided an amazing overall experience. The facility was clean, comfortable, and welcoming, creating a positive environment for both residents and their families. The staff members were friendly, professional, and respectful, and they consistently showed genuine care and compassion toward the residents. One of the things that stood out the most was the quality of the environment. The facility appeared well organized and maintained, and the residents seemed comfortable and well cared for. The staff was attentive to the residents’ needs and made an effort to create a supportive and respectful atmosphere. Communication was also a strong part of the experience. Staff members were approachable and willing to answer questions or provide assistance when needed. It was clear that the well-being and comfort of the residents were important priorities. Overall, this nursing home is a great example of what quality senior care should look like. The combination of a clean facility

The staff are so nice and helpful - my mom has done more activities since she moved in than she has in 2 years - she's in a larger room so she doesn't feel cramped - and the meals are always delicious and the restaurant staff always look out for the residents

Mom was only there 2 months, but loved it!! I really can not complain about anything. Staff extremely nice and friendly, food was very good and good selection. Plenty of activities. Everyone knew her name and greeted her. She was not on a specific level of care, but they still checked on her. Highly recommended.

The place was clean and bright. Staff friendly and efficient. Seemed like a wonderful place for my sister in laws mother.

The staff is attentive and caring. The food has good portion sizes, offers a variety of choices, and is served restaurant-style. The rooms are cleaned by staff twice a week, and laundry service is available on site. Salon and therapy services are also available on site. The staff checks in with residents daily and knows them by name. I would recommend the community to others.

Staff appears to enjoy being at work. Food is good with a lot of variety

My mom recently moved into Winnwood. [name removed] worked with us from the beginning tour to move in. She is very professional, kind and fun. All of the staff seem to love their jobs. They are available to support all of the tenants. It is like one supportive family. We are very excited about our mom living there. She feels welcomed by the staff and residents. She is already involved in a lot of the fun activities.

The activities are amazing and easily accessible. Staff are the best and willing to help in any way. Apartment is nice size for my dad... doesn't need any more room. My dad has really enjoyed being there! I feel safe and know he is being taken care of by the best!

We couldn't ask for a better staff. From administration to the care givers to the events coordinators. The cleanliness is top notch. Mom loves her apartment. She says it feels like home. The dining room and kitchen staff are wonderful. They do their best with what they get. My only negative would be there are only two weekly menus that rotate over and over week after week. Some of the meals are not healthy for mom's lower sodium diet. There are a few other offerings but it's all the same. It's just what the kitchen is sent to serve to the residents.

The facility was very nice, however my parents prefer single story living. The price was also above their budget.

Very nice. Reasonable prices and friendly staff. They will be my first choice. [name removed] answered all my questions in a professional and friendly manner

From the moment we walked in I was so impressed. Greeted as we walked in the door. Everyone we came in contact with so polite and happy . The faculty was beautiful and super clean. The Director of Marketing gave us our tour and explained everything. Didn't need time to think about it ,asked right then what the next steps was to reserve an apartment. I truly feel my mother-in-law will be happy, safe and very well taken care of at Charter Senior Living of Oak Openings!!

The food could be better. The staff is very nice, I'm enjoying my stay here. The food can use a little help, but it's getting better, I would recommend this place,

Staff very helpful and friendly. Clean facility. Nice size rooms. Activities and entertainment also. Different sizes to choose from. One bedroom, efficiency, couples living there.