Coordinated Services Management, Inc

Really nice and welcoming dinning area with friendly staff. [name removed] at the front desk is wonderful! The facility is not too big or too small. Found it to be just right. They also have a well maintained large aquarium on the 2nd floor. Nice library and craft room as well

With one or two exceptions, the staff is competent and caring. The work is difficult and the staff are patient and kind. They make an effort to know the residents and make them feel welcome. This is our first experience with assisted living. Tall Oaks is recognized for its family atmosphere and this very much helps the residents to adjust to living there.

Overall it was a really good experience with Potomac Place. They gave my mom more time than any of us thought she had. I highly recommend them.

The facility is very nice for the price range, most of the staff is quite good and a few are wonderful. But there are some that I wish weren't there. They were adequate, but not careful and caring and kind -- they were rather brusque and a bit sullen. My dad was there for 9 months so it wasn't just a bad day. I appreciate that the nursing home didn't have a lot of turnover and other homes we looked at were understaffed. But I wish all of the staff was great. Probably not very realistic.

The Director, [name removed] (I think that's the spelling, please double check), is great. Caring and approachable. He sets the tone for the facility. If you're looking for a place that has more of a homey feel than a hotel feel, Tall Oaks will not disappoint. The activities may be fine now. Covid was winding down, but was still an issue when my mother was there. The food was very bland and portions were small. I understand food sensitivities, but not everyone has them, so more of a range would be good. Maybe themes, like Mexican night. I don't know if improvements are possible under the circumstances there.

My parents were here for a respite stay. The minimum amount of time required for a respite stay is one month. The decor is outdated but the accommodations were comfortable. Overall it was a very good experience.

Friendly, helpful, patient staff. They simply made us feel at home from the initial visit. The location worked for our family as well.

Tall Oaks has been a good experience for us overall. Some staff is ok, some are fantastic. Overall we feel like our loved one is well cared for. We chose them because it seemed like the best fit.

Friendly staff, but some medical appointments are not well supported needing transport off site. Such as hearing aid appointments and dentistry. I would recommend Tall Oaks to others looking.

My loved one was a resident at Our Lady of the Valley for several years. Overall, my loved one had a good experience at this facility. The cleanliness and friendliness were good. The staff, care services, meals and activities were also good. The value for cost was very good. I would recommend Our Lady of the Valley as an option for others to consider when looking for an Assisted Living facility.

The staff were great. The ONLY person I had any issue with was the Therapy Director but the Director of Nursing was very helpful with that. There was just confusion over the orders and getting therapy started. But it quickly rectified. The rest of the staff was great!! The facility is dated, but always very clean. I would definitely recommend Tall Oaks Assisted Living to others looking.

We toured Potomac Place during our search for a facility for our loved one. The facility and our tour were both great. This facility was my 2nd choice, but I didn't like some of their policies when it came to Memory Care.

My frustration with Tall Oaks is that I don't feel I'm kept up to date on [name removed] medial care. I do get calls from the nurses occasionally (when he's fallen, needs a razor, etc) but I'm not told what happened when he saw the doctor or dentist, etc. I took him to a doctor outside of Tall Oaks because I didn't even know he'd been seen by one at the facility. The meals in the general area were great and [name removed] got his ice cream just like he liked it. The manager there is wonderful. I don't know how the meals are in the memory unit. I've only seen cups of cake, etc. The music program is wonderful. The garden area is nice. [name removed] seems higher functioning than most of the other memory residents and it would be nice if he had a little more area to roam. I'm hoping he'll be able to go to the outside area once the weather is nice enough.

The friendliness of the staff has been what we really like most - they are very welcoming and with our situation we had to get our loved one moved in fairly quickly and they just put their arms around her. They were very understanding and more then accommodating. Compared to other assisted living communities in the area it is a good price and we would definitely recommend this community to other families.

What we really like about this community is that we can pick up the phone, give them a call and there is always someone on the other side to pick up. If the individual we need to speak with is busy, we can leave a message and they get back to us in a timely manner. We like that our loved one does not have to go out for anything, they bring in all different doctors for the residents. We would absolutely recommend this community to other families.

We toured Potomac Place and it was much smaller and intimate than other communities we visited. If I were being placed, I would be happy to be there. However, my loved one thought it was too small. They decorated the community in dark green; which felt cozy to me, but for my husband it felt claustrophobic.

We visited several places before choosing Tall Oaks, and overall we're very satisfied. I think my loved one needs more care than the average person, which is why it's so expensive. But the staff is very attentive and very friendly. The facility is clean. It's conveniently located for visiting. I would like to see the food be fresher. Some of it's okay, but a lot of it tastes like cardboard.

They have been very up front in this community. Right now they are on lock down and the meals are being delivered to the residents. Due to how far away my loved one is the meals come warm. It would be nice if they could rotate and maybe serve the other rooms first so that they can receive hot meals. They offer a lot of activities but my loved one has not participated much. I would suggest that someone come to the door to get the residents due to him forgetting about the activities.

This community was okay we just knew that another community was what my loved one really needed. The tour was nice and informative.

Our family had an in person tour and the tour was okay, we definitely kept this as a consideration but we just liked another community better. It was nice, it still felt homey and the workers were very nice.'