Coordinated Services Management, Inc

From what our loved one says she seems to really be enjoying the meals, she loves to play bingo and overall she is happy there.

I was extremely pleased with this community. I didn't care for the memory care unit at Potomac Place. Overall, it is a good place. We moved my loved one out of the community. I believe there could be changes in the memory care unit.

To no fault of their own, but because of COVID and how it is being handled there have been some constraints, getting tests and PPE's have become difficult. They do a good job keeping this community clean, as well as a good job being as accommodating to the residents as they can. They took safety and health as a number one priority which was very important to us. We have found the staff members to be very responsive to the families and the families needs during this time, as well as giving help to our loved one. They respond in a great timely manner which helps put us at ease. Initially in the beginning of COVID their were no activities, but after awhile the staff started doing one on one time with the residents and they would have puzzles or small arts and crafts. Now they have bingo, live music, stretching and exercise classes, various arts and crafts they can do in small groups as well as movie nights all while maintaining social distancing. They even cook s'mores on Sunday's. They have now started to open things up and we are allowed to visit our loved ones but have to do it outside. Our loved one has a beautiful one bedroom apartment, it is very nice. the food is okay, during the lock down the residents had to eat in their rooms. Now they have started opening up lunch and dinner in the dining room, and soon they should be going back to their normal routine

My parents live together in one of the Tall Oaks apartments. My mother has dementia, and my father is her primary caregiver, so we have not needed higher levels of nursing care -- yet. Tall Oaks is a family operation with a friendly and experienced staff of relatively long average tenure. The facility is essentially a six-level apartment building, and community facilities are more packed-together than some of the more grandiose properties in the area. Costs run a bit below the high-end facilities -- but not a lot below. The apartments are pleasant and relatively spacious for an all-assisted living property. Residents tend toward the more senior end of the spectrum compared with some of the other facilities we visited. Activities are frequent and well-organized. Visits by doctors, eyecare specialists, audiologists, etc. are also frequent. My parents report that the food is good, but tends to get pretty same-same after a while (that may be true everywhere). Tall Oaks is near lots of shopping and restaurants in Reston, but only by car (many residents still drive, and Tall Oaks runs shuttles). The location is suburban, and a recently demolished shopping center across the parking lot from the entrance is about to become several dozen homes, so construction noise and traffic will be a fact of life for the next couple of years. This does mean there are some deals to be had for potential new residents, but as Tall Oaks has relatively low vacancy rates, don't expect big bargains.

I was able to get a tour of this community and I did like it. I just knew that it wouldn't work out for us though. The community is to big and really not what I was looking for. The staff also said that when my loved one got worse that they could not help even though they are a community for this. However, the staff was great and super helpful.

It's an older facility. The staff seem very friendly. The rooms are smaller and the tenant needs to supply their own furniture which can be challenging if it is a short tem stay.

Overall things have gone well with Tall Oaks Assisted Living! I think they have some great services here, and Dad seems very pleased with the food! It is a big transition, going from independent to assisted living, and they do a great job here helping to ease that transition. One thing I think they could do a bit better with is communication with family members. It feels like we are usually the ones that have to initiate conversations about how our loved one is doing. But overall it is all working out fine, and we are pleased with this community!

My father is content, and we are very happy with Tall Oaks.

Nice place, a bit far out. Rooms on the small side, but could work if they can get one with the kitchenette and work up to a larger unit at some point.

very nice ..limited choice of rooms..major renovation going on till late spring but results will be quite updated and appealing..staff very friendly and easy to talk to.

Dated, but good place and staff appear very good.

We had originally moved my mother in law up from another location in Virginia so she could be closer to us, originally it was in the assisted living section but then certain things happened that we were required to move her into the secured unit at Tall Oaks fairly quickly and because of that we moved her. I think the assisted lviing section was very good and the memory care section, the secured floor, for someone who is much more advanced in their dementia, I think was very good, but their program was geared towards helping and maintaining their level of dementia but we felt she didn't fit in. They did not have a wander guard system in their assisted living and she wasn't advanced enough to be in their secured floor so we moved her.

This one's really nice, it's set up very similar to Tall Oaks. The food is actually really good, they had a little bit of both cafeteria style and if they had a special they might do it to order and they had a salad bar people really seemed to like. Where you went to eat was a big sun room was there was a lot of light and it felt really open. Metro Access doesn't go to Woodbridge and that was the dealbreaker because we couldn't get her to her docotos appointment without it, it would have been a full time job.

Things started off really well, my mom has a lot of medical issues and they were starting to drop the ball in that department. She has diabetes and there's a lot of things they need to do to manage that. They don't have an actual RN on duty all the time and the ones that are technically on duty, half the time aren't even there because they're off doing assessments so you have a lot of people who aren't really nurses and on top of that, instead of managing the residents, they would manage to their schedule. It was getting realyl frustrating, they weren't taking her blood when they were supposed to and if she needed to take meds before meals, they would make her come to them, it was getting real cumbersome. They were really good with events, they were taking them to shows, they went out shopping 2 times a week, the grocery store and then some sort of big box like Target and they always had people coming to the facility, all kinds of things to make them feel like they were getting attention from the outside.

It's very clean, they're very friendly, I think the care is good, she's only been there for a couple of weeks so well see, but they do have activities; she is able to particiapte, willing to, no. The only problem I have is that she did go outside one day, she was confused and thought she had a car and was looking for it but their solution was for me to hire another outside firm to come in and be a companion for her. That's extremely expensive and I already felt I was paying them a lot so they could be willing to do a bit more or come up with some alternate solutions, but they just jumped right into "you need to hire a companion." I was able to do that within a 24 hour time period, they gave me a list of 4 companies and I was able to find one immediately. I was bothered with that being their first solution without looking into other options though. The one time that she was very upset they called my right away, they have registered nurses who are certified by the state and I liked that, it was also originally intended as a senior living place so the apartments are much larger.

Fire Station across street. Very home-like feel. Surrounded by trees. Larger rooms. Additional charges for regular services (phone, cable, personal laundry). No cell services. Assigned seating in dining. Lots of common/gathering areas. Smaller OT/PT - Genesis.

Small, intimate. Liked the place, clean. Short term rental available.

This was a larger scale Assisted living, in which we are glad to haved visited. Great place for the "right" person to make a home. On a larger scale of life. The director was very nice and informative.

We visited - met with Kelly. Nice facility; has 2 room/1 bath that could work nicely. Only assisted living - if additional/nursing care required, would have to move to another facilty.

Provided with new application and price listing. Saw one bedroom apts, as no 2 bedrooms available or expected to be available any time soon. Laundry is not done here, though there is a pay laundromat on each floor. Mom has a friend from church here, and we were able to eat dinner with her tonight. Very nice and good service. One resident at dinner had difficulty, and staff helped her quickly. Staff and residents seemed were pleasant and happy. When talking about places, Mom seems to say that she would rather be here than any of the others.