Great Lakes Management

Venue: Very nice, attractive, welcoming. Staff: helpful, responsive, observant. Activities: better than most, varied entertainment and frequency is good. Residents: friendly, helpful and interesting.

Our family had an in person tour with Broadwell Senior Living and this was not the community for our loved one, but the overall tour experience and community was really nice!

My Dad has been at Talamor Sun Prairie for a year now. He commented recently that this was a nice place to be. Everyone is so friendly there.

Communication on things like laundry pick up and delivery times, daily check in, too random, reminder knocks and even opening the door to announce meal times. Had to be addressed. The community is very new and clean. New facilities have a lot of 'bugs' to work out. They are addressing them promptly when made aware. Thermostat malfunctioning and they replaced it right away! The staff are so friendly and greet us in the halls, etc. The care services will improve as staff is there longer, they just opened 2 months ago. Still getting a feel for it all, residents and staff. The meals are very good. Learned quickly that half portions are best! Seem willing to work with dietary preferences. The activities are much more sparse than we thought. Chair exercises, a movie, occasional outings, happy hour or grill out is good. I think our expectations were not realistic in this area. Thinking there would be more organized small group things for people with more memory issues and wanting to stay connected in simple activities. Maybe they have to live in the memory care section for these types of activities. They seem more geared to fully cognitive people. The value for cost is a lot of $ of course, but the whole industry is heartbreaking for our seniors to afford. It's reassuring to know that help is there if needed though!

I toured Hayden Grove Bloomington and it was a good tour! The facility was pretty clean. All of the staff that I met were great. The friendliness was great, also!

Based on our experience we would recommend this community to other families.

My loved ones really like the food. They like the design/decoration in the community. The hardest thing is figuring what is included and what isn't. My folks have each fallen once and the staff was helpful

It's been a really great situation for my mom. The activities directors and the activities they facilitate are great. Their marketing person has been great. The staff are attentive if something needs to be done. My mom is very happy there. But I think there are some things that aren't set up well for an assisted living facility. If you go into the apartments, the cupboards are way to high in the kitchen. The toilet is too low for older people. There is also a public restroom on the first floor near the dining area that I've asked for them to put in handicap assisted buttons to open/close the doors because I've witnessed multiple residents have a hard time getting in/out with their walkers/wheelchairs. The executive director misunderstood my request and has not gotten back to me after I clarified that I meant only that one bathroom, not all doors in the building.

The staff was attentive, loving, and kind, but there were not enough of them. They did their best, considering short staff, especially after we complained. Mom fell and pushed her button numerous times and finally had to crawl to her phone to call my sister. By the time my sister got there, they still hadn't been to Mom's room. It seems there was an equipment issue and not enough staff. Meals weren't like they are described in the brochure, but they were okay. Mom used to complain that they served rice too often. Activities were definitely lacking when she was there. Same thing - not enough people. Also, not a lot of residents then. Mom hasn't been there for quite some time, so it's probably better now. The overall cleanliness was okay, but they did not clean her room often enough or well enough. My sisters and I had to do most the cleaning even though we were paying for it.

My loved one has only been there for a short amount of time due to them breaking a bon and having to be in the hospital or rehab the rest of the time. Our tour with the community was fine. The move in was on our own. The staff communication with the family has been good.

Overall, my mother-in-law has been happy with the facility/care. But like any place, some staff members are better than others in her opinion. I think there's sometimes limited space for activities. Also, sending emails/newsletters about upcoming family events would be nice. Maybe that's already done and we just haven't seen it.

We were pleased with everything overall.

We picked this community because of, proximity from my home, the size is smaller, and it really focuses on assisted living and memory care.

Moved to Talamore [date removed]. Not very happy at first. Several experiences made me doubt efficiency of management. New manager- great improvement. [name removed] activities director- wonderful. I feel that things just get better and better. Staff is very warm, friendly, and helpful. Now I am content and I would not consider living anywhere else.

Our family had an in person tour and we were really excited about Glenn Hopkins because they are a catholic community and our loved one could go to mass there, however due to our loved one being blind and in a wheelchair he would need assistance being wheeled down to mass and that was an extra fee - laundry was an extra fee, if you wanted your meals brought to you it was an extra fee. So we were disappointed that it was nickel and dime what seemed like to be everything,

It is pretty clean and a great place.

Everything was fine at Broadwell Senior Living. The only complaint we had is the RN, [name removed], was not very personable with the patients and our family. She stepped in at the end when our loved one was passing away; but in the 2 weeks we were there she didn't really talk to him or communicate with him - even during the intake process. It was kind of odd, and I'm unsure if they're used to taking in patients who were at his stage of life. When the hospice nurse came in, [name removed] (the RN), was very hostile during that time. Our loved one wasn't able to interact much, but it was still very frustrating.

We did enjoy the smaller scale of the community, the staff to residents ratio was very good. With them being a brand new community they were still working out the kinks. However based on the experience we have had so far we would recommend the NorBella Savage community

There are things I really like here and one is they have a medical team location within the community. This has allowed them to handle appointments and medication on site for my loved one. There are times you have to address your concerns with management and our responsive. There has been some turnover in staff. The activities just started up again with a new activities director.