HMP Senior Solutions

Our family had an in person tour and the tour experience was fine but the community just had a very cooperate feel to it. When we arrived for the tour we were ignored for several minutes, and the staff that were there at the front desk were not approachable at all. They seemed to be very disorganized and chaotic which was not working in their favor The common areas were okay, but the rooms themselves were very dated, like extremely dated. The refrigerator that was in the room were saw looked like it belonged in the late 80s early 90s - it was a tacky brown color. The room we were shown was their respite room and that was supposed to be "nice" but it just felt dingy.

When I initially went there all the staff was very friendly and very tentative and helpful. I love the apartment that I put mom in. They've made a lot of changes there recently. New people and the old people leaving and not so sure all those choices are good because the old people actually were the helpful ones so I guess we will see what comes out of this. They did raise their prices which I thought was ridiculous, but what do you do it isn't like you can move. I also have another loved one here and he's under Medicaid. He just recently had a notice taped to his door that they will no longer use Medicaid because Medicaid dropped them for some reason. They didn't do what they were supposed to do. I'm not sure what that was, but he would have to move I believe he said in March or apply under a different program and hopefully he will get approved for that. Those kind of things are kind of concerning.

Our tour with Greenfield Senior Living of Williamsburg went well. It is a smaller facility in size. It was also quieter with less activities going on. We did not see many people up and moving around.

Overall we're pleased with Lake Wylie. It has been a good facility thus far. The staff are very friendly. They are timely with their communication. And they seem to convey an overall genuine concern for the residents.

We have had some ups and downs but things are improving. My onboarding experience was not good, it took us 2 months to get my loved one in here after I had paid the deposit. That being said, the girl that was helping me is not there anymore. The memory care director at first I had a hard time with, she is very young but is definitely growing on me. I will say she addresses every issue that I have immediately and always answers the phone. Whenever I go people are outside, activities are going on, and people are engaged. I like that everything is included in the price here, so it is a flat rate and there are no add on fees like a lot of the other places that we looked at. I also like that the memory care unit is small, there are only 16 residents and that way the staff are able to give individualized attention to the residents. I have peace of mind having mom here and would recommend the facility to others looking, it just took a while to get into a routine.

We looked at lots of places and just kept coming back to Lake Wylie. Dad loved seeing the pictures of the veterans up on the wall. The activities are wonderful, they have a huge list of activities that they do every day. Unfortunately my dad does not participate in them. My dad loves the food! The portion sizes are great and he is never really hungry for snack's that I sent with him which is awesome. The administrative staff are not very good about answering calls or emails. When I go visit my dad I have heard that from many other residents as well. They could improve on their communication. The sales lady who worked with us also never replied to anything after we moved him in - she was great up front. Overall it is a good place and he is getting great. We would recommend them to others.

There was nothing wrong with my tour of The Crossings at Flower Mound. The place had very few residents, there were only about 16 people at the time. They have recently taken new administration, even though the company has been in existence for quite a few years. The staff there were new and I didn't feel that they'd been there long enough to have established any longevity. Without longevity, I questioned if they would be able to demonstrate if it would work out for them there, and that the residents would experience consistency of care. With staffing being an issue in todays society, without having the ability to demonstrate how long people have worked there, is one red flag. The other red flag is them not having a lot of residents with reviews of how it is under new administration. The third red flag is that they're a little more than an hour away from me. One of the things I did like about it: I was introduced to some residents in the dining room while they were having lunch. The food seemed better here than the community we landed at. The residents were nice and articulate, they chatted with me; but the person I talked to didn't interact with the residents or speak of them with the same compassion, empathy, or passion that I found at the other community. At the other community, I met everyone; I was introduced to every person who worked there and I interacted with them. When I saw how the staff interacted with and treated the residents here, I knew that would also be my moms experience. I'm quite familiar with sales and I don't need you to "sell" me. I needed to feel how you are going to interact with my mom once she lives there. When I was there, lunch was ending and they were wheeling people into this TV room/area. The lady working there was asking for help and the person touring me just kind of ignored her. However, he was proud to tell me that the same lady was one of the singers in the Mama and Papas group. I asked her what was their next activity, but she didn't know. She showed me their calendar of events. The next activity wasn't going to be until 2:30pm, and it was 12:30pm. I asked her, "So this lady in the wheelchair is just going to sit here for two hours with nothing to do?" She didn't have an answer for me.

Our loved one has truly found what would be called Home, Lake Wylie Assisted Living facilities are very clean, warm and welcoming. The staff from maintenance team up to the top all collectively work wonderfully with everyone and seem to know many of the residents by name building relationships each one. Could not be happier knowing our loved one is very happy, active and most importantly safe!

From what I saw, Lake Wylie assisted living was well cared for in the rooms and space. The activities were nice for memory care. I loved how they had locks on their cabinets in their rooms to keep the clients from rummaging through their clothes. I can't speak on the food. Also their respite need to be shorter than you have to leave your loved one for 30 days. But my overall experience was good. My only negative that the place is expensive.

The tour experience was good, but the lcoation was further away. They had smaller rooms but it was a larger facility. It was a bit more expensive.

The community is clean, friendly, and the staff are caring here. Some of the residents complain about the minimal amount of food they receive. There are a lot of activities available for the residents to participate in. They even have outings for the residents to partake in. Overall I would recommend the community to others. The staff communication is really good, and they are responsive to emails and calls about our loved one.

Greenfield Senior Living of Spotsylvania was able to handle my loved ones special care needs and the price was right. We would recommend them to others.

The staff at The Crossings at Flower Mound are very supportive and great! The facility is clean and gives a nice homey feeling.

We chose Lake Wylie Assisted Living because it was very convenient to where I live and they had availability quickly when we needed it. The staff certainly made you feel like you belonged there and they were always very helpful and friendly as well. I would definitely recommend them.

We went with Lake Wylie because it was the best value for the money in the area. I do think they could do better with meal options and the variety on the menu, the dining experience does seem to be pretty limited. Overall I would recommend to others looking.

ratings above

Our family had a tour experience and the director was very nice, friendly and gave good information but nothing really stood out about the community itself.

I would highly recommend this community to others for their loved ones. The staff are friendly The rooms consist of bedroom, living room, with plenty of space. Local trips, musician, games, and more are available for the residents to participate in for activities.

Facilities were good needs some work. Good security and dining area. Menus were very good nutritional and variety presentation. Staff were excellent very motivated and helpful.

It is a good place for your loved one. They care about the resident, and strive to always do better. The communication is fantastic with the staff. We are in contact weekly about my loved one. I would like to see more caregivers for the residents.