Integro Asset Management

This community was very clean but it felt more like a hospital than it did a retirement community. It was just not what we were looking for for our loved one.

Brighton Gardens of Westlake is a lovely facility. visually, it is very pretty as well. everyone that my loved one and I have met have been very kind. the staff and management who are there are all great and extremely friendly; but there just aren't enough people. I would make this choice again, but just like every other place, they are having staffing issues and trouble filling positions. Because of this there have been times when my loved one had to wait a while to get assistance. that aspect isn't good, but when they do come they are very helpful. I would still recommend this community to others. I just feel that if they were fully staffed, the services and care would go from good to wonderful.

Very close to where I live staff is friendly. Its easy to go in and out when going to visit mom. They are a little short staff as others may be too. With mom having a hard to communicate and not as proactive in saying that she needs to go to the restroom it does make it difficult. With the community being short staffed mom isn't offered every 4 hours to go to the restroom.

I didn’t like the fact that the director did not know the residents' names as we happened to pass them in the hallway. She just didn’t seem to know who they were. There was also a little bit of an odor in the facility.

When touring this facility we felt that this was very overpriced for what we expected. The memory care unit was not what we expected and the residents were roaming around on their own. I did not see the one on one care that I needed for my loved one.

I feel this is not a friendly place to live. The food is excellent and they offer a good variety. I would recommend this community with reservations

The tour was fine and [name removed] was very kind. There were many activities scheduled and they were varies which was nice. The apartments were very small and unfortunately when we got off the elevator I immediately smelled urine. I am a nurse and pretty sensitive to smells but it definitely was a con. I do like the program they have to transition people to home if possible. A nice place but not the place for my dad.

Found it outdated & institutional. Kitchenette only had a Small cube fridge The small modular shower did not allow for a handicap shower seat which seemed dangerous It did have a lot of amenities though. Would not work for our situation.

My mother is doing pretty well for the most part with her move to this community. Her main concern has been the morning staff at this community. She says they are understaffed in the mornings. Due to them being understaffed during the day, there are some things that need improvements. Other than the day staff issue, the other staff through out the day is good. She is pleased with the meals, and has gotten involved in the activities they offer. Until they fix the morning staff, this is not a community I could recommend at this moment.

My father was in this community. I was not happy that they did not call an ambulance for my father to go to the emergency room. He did not go back after that. We were not happy. The community was nice and clean. The staff was not as helpful as we liked. The community is clean. The meals could use small improvements. We would suggest that families tour this community for the care of a loved one. Mayone takes more than one tour.

This is a nice community, and my tour went well. Everyone was very nice, and friendly. The community appeared to be nice and clean. It was a nice experience.

The are doing an okay job. They just need to help the memory care people to be able to stay on track. It seems like moms room is never clean when I go and visit. The rooms are already very small. She liked the food. I also like that they go on a lot of outings and keep them active.

Nicely decorated. Parking is bad. Companion rooms very small. Like the idea of house pets, I know my Dad would feel more confortable with them.

Brighton Gardens seems like a nice place, overall, but there are a few issues I think they could work on. The facility itself is well kept and clean for the most part, and the administrative and front desk staff were all very friendly and professional. However, I think the aide staff could be better trained and better managed. With a few exceptions it seemed like it was a lot of younger people who would rather have been playing with their phones.

They have been doing well. It's clean, and the staff is friendly. It's a tough transition. The one thing we don't like is that people will wander into her room. If she doesn't keep her door locked, people could walk in anytime.

Unsure if it give enough assistance/ apartment like setting Allows pets

Hotel like atmosphere, too large, only one common area, hallways too long

Pet policy- Alzheimer unit-- Encourages Family time ??? Might not be the best pick !!

Good

Visited on 5/19. Full assisted living with memory care unit. $4500/month and too expensive for mom.