Integro Asset Management

She liked, I did not. No sense of community.

They were not careful about allergies. We had to remind them several times about food allergies. My mother still ended up at ER in less than one month stay.

They were not careful about allergies. We had to remind them several times about food allergies. My mother still ended up at ER in less than one month stay.

Food quality is generally pretty low. Most meats are vastly overcooked. Meals are mostly very bland, sometimes frozen factory made (crab cakes). Response time to call button varies wildly sometimes as long as 2.5 HOURS! Versus promised average response time of 6 minutes. Caregivers are generally very good. Facility is kept clean. Not the cheapest price-wise (>$7200/month).

The place is lovely. The staff is caring, but not necessarily attentive and the communication was terrible. Unfortunately, our experience was very short-lived. However, the quick demise of my parent while a resident was due in part to a lack of attention to a few important details. It really may have been more that this was not the fit for my mom in her condition at the time. I think the persons in charge of evaluating my mom prior to accepting her were more interested in obtaining a new paying resident than honestly believing this was a good fit for her.

They brought us into the company with the impression they were close to accepting Medicaid. After we had spent all my Mother's money we were told they were no longer going through the Medicaid process. This forced us to leave and my mom was very happy there and thriving.

My parent has lived at Fairmont two years. Over the past several months, I was repeatedly advised by management to move my parent from level 3 care to a higher level of care, ie, memory care. I felt all along that this move was for the staff's benefit not for my parent's. It's been over two weeks in memory care where I was promised more hands on attention and it's no better and possibly worse (time will tell) than the lower level of care. I have been told a dozen times that caretakers do not check on residents when family is visiting. This makes no sense. They should be helping me see the type of care we are paying for instead of avoiding me. It pains me that this is the best we can do, But it truly is. Sadly skilled nursing is worse.

In the beginning the service was great. Staff was pleasant and attentive. Oh! but as soon as the honey moon period was over. The staff's true colors began to surface. As a result there has been an noticeable decline in my mother care, however within the past four weeks her care drastically took a nose dive downward. There is a lack of activities and specialized program provided on the memory care unit. The meals served on the memory care are terrible, unattractive/unappealing and unfulfilling. As a result I had to supplement her meals by bring food for her. "BETRAYED"

I was not very impressed with my tour, the facility looked run-down.

At first, the community was clean and so was her room, as time went on the cleanliness went downhill. The communication from the community was not good at all and I was not getting basic info sent to me. We had billing issues with the community also.

we were asked to wait in a small entryway. there were boxes stacked in this area limiting egress into the building. there was also a bad smell. the person we were scheduled to meet with handed us off to an assistant it was a quick tour of two rooms and a packet of information to take home. not at all like the mutual sharing of information we have experienced at other communities.

Imagine a senior living environment that has ice on the asphalt parking lot. I was visiting and had to assist someone with a cane getting out of their car. That person was trapped by the ice. Imagine a senior living environment that has one handicapped van and one driver to assist with doctor and medically based appointments...now imagine what happen when that van breaks down or the driver is not available (there used to be 2 vans and 2 drivers). Image a staff that seems dedicated, but where management under pays and under staffs the facility. That's Montecito Santa Fe!

I wasn't please about this place at all. The moment I walked in there I felt it wasn't right no residents was around only a few residents. The concierge lady was on her phone was unprofessional to me very dry greeting as well. No activities was being done I came around 1 pm. Some staff was polite in speaking but not many.

It seems the norm for any of these facilities to charge an enormous price for "services" rendered. If I had POA, my family would not be in any of these. Young, minimum wage type care by aids is expected and provided. They woke my family member up at 5am, 5am! to take a yearly blood draw for general health ordered by his doctor. Already being confused, and questioning why he is there, this was absolutely uncalled for! Nothing was said to anyone about this either. He could have been taken to doctor for this anytime, but no, 5am made sense to them. Sing along consists of handing out flyers with words, playing casette recorder, one song after the other, with little or no interaction between. Maybe I expect too much with the sales pitch given.

The area most in need of improvement is the staff. Based on my experience, the nursing staff and care aides did not show the compassion or attentiveness that seniors deserve. I witnessed this firsthand in the way my father, who had dementia, was treated during his stay. I also found the administrative staff to be lacking in transparency. After my father stayed at the facility for only seven days before we had to move him elsewhere, it took approximately six months to receive a refund for the unused portion of his rent—about $[removed]. Initially, I was told the refund would take four to six weeks, but the timeline kept changing without a clear explanation. While the facility presents itself as a caring and high-quality place, my experience differs. In my opinion, the positive impression is largely superficial.

The facility's appearance, food, activities, and room size were all positive. However, the caregiving did not meet expectations. The community seems to overstate its ability to care for residents with higher needs. There were concerns with medication management. Families considering this location for someone with complex care needs should ask detailed questions about staffing and clinical oversight.

We had a terrible experience They were understaffed The few people that were there especially in the evening had very little knowledge about how to handle even basic questions . Not sure about the food, my husband never had a meal while he was there.

My family I & chose Fairmont to care for my father. It was not a good choice. His room was usually dirty & messy. His feet would be black from the floors. I brought my own mop to keep in his room. The food did not look appetizing, and I know my dad did not care for it. Unfortunately, that was not the worst part of our experience. Every time we came to visit, aids were sitting around on their phones. No one would even acknowledge us when we came to visit. My dad declined immediately after moving in. After a couple of weeks, he started falling a lot & had continued to decline rapidly. He had 2 ER visits in one week. At the 1st ER visit we were told that he was dehydrated, but the home refused to do anything about that & asked us to remove him within 6 days. He never recovered after the 2nd ER visit. He was so dehydrated that his kidneys failed. He passed away after 3 days in the hospital. No one from the home has ever called us to check out n him. He was only there 3 weeks.

He was going down in a wheel chair eating in dining room when he went in Within a week they weren't bothering to get him up because he was a big guy. Not fat but 6'2 then charged us $3 a meal to take him food. Sent him to wrong hospital and to make it worse sent wrong persons insurance numbers w him when I got letter from hospital it was a commercial insurance. First week he was there and he could nt get out of bed his new phone disappeared bought him another w long heavy duty cord cord disappeared we had wipes delivered they arrived after he left they never noticed us just kept them they sell themselves and manor is beautiful but care is very very poor. Recommend if completely mobile- if they aren't completely mobile do not recommend as those patience get poor care and very careless w records and meds

We toured Fairmont of Farmington Hills and it was pretty on the outside, but just not good on the inside. The facility was rundown and the dining hall had an odd smell. Certainly a hard pass for us, we decided to keep on with our search.