Monarch Communities

After our loved one was here only a short amount of time, our loved one fell and was injured. It seemed like they were not caring for our loved one. They didn't provide the services they advertised. The administrative staff promises one things but the medical staff delivers something else.

Unfortunately we have mixed reviews concerning Brandywine. When we first got there, their hot water heater had problems. Almost two weeks until it was fixed which resulted in shower problems. Then she had to switch rooms due to a toilet issue. They only moved her bed, we had to move all her belongings. We chalked it up to bad timing. Her first aide didn't work out, they replaced her with another, who we were happy with. Once my sister's health started to require hospice to come in daily, things went downhill. This has been for about a month to a month and a half. We noticed that whenever the hospice aide or family was there, the Brandywine aides slacked off. They didn't show up. [name removed] has been bed bound for about a month. At least 5 times her food was left in the kitchen area, wrapped and untouched. Nobody brought it to her bedside. At least three times her laundry, which is done once a week was not collected and family members had to bring attention to it. Yes, we have brought our concerns to administration. We have also had issues with the billing department. Countless times we have appeared in person to the billing department about an issue to be addressed. The person in charge is either not around or doesn't reply to our messages. Considering my sister [name removed] found out she had terminal cancer in June and is in an active dying stage now, the family is under tremendous stress. This added stress of not knowing if she is getting the proper care when we or hospice is not around is unnecessary.

The place is terrible the food is terrible they need more resident aides and I see the turn over is very heavy not sure why. if you ask each resident separately they would confirm these concerns it in a. Open format they would be afraid.

I was very pleasantly surprised by how nice it is and how welcomed I felt. My tour guide, [Name Removed] was delightful and very thorough about showing me everything, explaining all the services available and answering all my questions.

Unfortunately, there has been a constant turnover of the Administrator, Director of Nursing and Memory Care Director positions. Despite claims of dementia training, care staff have little to no training or understanding of dementia...even in their memory care neighborhood. Communication is poor and the visiting doctor is impossible to reach. Care staff is set up to fail with little support and training.

If you took a survey of the residents they would tell you the food they are giving is very questionable. I had the occasion to have a breakfast. The item u had was very bland the syrup was terrible. I know there are many reasons they have sugar free products but no options were given to those that have none The place is very clean. The residents staff are wonderful I would like to see more afternoon activity provided the residents just sit around and many go to their rooms very early and things get boring for them

She was not very happy there. She definitely didn't need that level of care. She continues to be very independent and didn't like not having her own kitchen to cook in. She also didn't like that the staff would randomly let themselves into her apartment without knocking and scare her. The independent living is not meeting expectations that were portrayed during the initial tour of the facility.

The Fountains has had a total renovation. The place look great. If your loved one is more independent The Fountains is a good place. If your loved ones requires assistance you may want to look elsewhere as there is not enough staff. On a good day you may find 3/4 caregivers for the entire building. On overnights there are 2 caregivers for the entire building. The weekends the staffing is less. There are daily activities but a lot of downtime without activities. The food is good and there is a nice variety offered.

The staff has been great. I would strongly recommend Bella Terra. They keep the residents very busy.They offer; gym, pool and daily activities.

Pros: Okay/good food. Engaging activities some times. Cons: Not enough aides. Only 2 aides work daily now, compared to 3 previously. All the aides are always busy with someone else when needed.

Ultimately disappointing. My mother-in-law’s condition improved once she’d moved in 5 years ago, but had been steadily declining in the last two years. She was regularly not going down to meals, of which my husband and I were not made aware and her health suffered as a result. We live locally and could easily come by to help finesse things, had we been made aware, but we were not kept in the loop and had to rely on our visits (at least weekly) to try to determine her condition. Finally, she was taken to the hospital being dehydrated and in renal failure. Once her condition improved enough to return to fountains, they felt she wasn’t health enough and we were encouraged to send her to a skilled nursing facility. Though she had been in hospital and rehab for a month, we were expected to pay for that entire time, as well as for her level of care, and also had to give 30 days notice at her moving out (though the matetials they provided said that move-outs at their discretion would only require 14 days notice). I’d think long and hard about leaving a loved one there- while many of the staff there is nice, there is high turnover and some on the managerial staff seem more interested in the bottom line than in providing any kind of empathy to families going through a difficult time.

The facility as consistently gone down hill over the past several years. They are severely understaffed and the leadership team is bad. The head nurse has the job of covering up mistakes and is rumored to drink. The GM hides in her office and does not engage families, for fear of hearing complaints. What’s saved this facility are the private sides that most residents hire to get adequate care. The Corp people really have to take a look at this [removed].”, and change up the leadership for professional , caring and competent individuals.

I’m a visitor this weekend we came to the facility on two separate times each time we found absolutely no activities going on in memory impaired unit it’s as they are locked in a cage and the more severely demented the less you. Get attended to Think we made bad choice

Memory care is an afterthought clearly. Rooms were not ideal for a person with dementia and they smelled musty. Residents were in their own rooms watching TV rather than interacting in any way. Staff seemed friendly but salesperson reminded me of a used car salesman. I wouldn't consider this for memory care needs.

When me and my loved one first got into this place we loved it. Since then things have changed and it is not good. We feel that a lot of things should have been told to us before we signed any lease. We are now looking to relocate and we are very disappointed.

The community is very beautiful. However, the staff was not responsive to my loved one. Everyday I had to call the staff just to make sure that my loved one was getting the care needed. The community did not offer any activities because everyone in the community looked comatose or were sleep. I would recommend this community to only people that can not do anything any longer.

I am writing in response to the administrative staff at Bella Terra. About one hour after my mother passed I called Bella Terra to tell them that my mom had died and I would be there with my sister to get clothing for her funeral. I showed up at the main desk then went to the head person and it was as if I told them my pet gold fish had died and I was coming to dig a hole. No offense but you people need to get it together and act like the family you profess to be. I will once again say my mother was very happy here - it was there treatment of us after she died that was uncalled for . I'm not even talking about the day of her death. The entire event surrounding our emptying out her apt was uncomfortable. The sweetest people there were the aides who came to the room, expressed their sympathy and said kind and caring words to us and offered us help. NO ONE FROM THE ADMINISTRATIVE STAFF SAID OR DID ONE THING!!!

Not impressed. Apts nice size but old kitchens. Didn't give a lot of info during the tour, and didn't spend a lot of time with me.

Beautiful to look at. I know nothing about the services because I never got past the 2 year down payment to get in. Only for the very few who can afford this.

My loved one was here for quite a while, and our experience was not a positive one. There were significant lapses in her care, and my loved one's doctor said they were very poor at responding to his attempts at communication. This community was also very expensive and by the end of her stay they had tacked on so many extra services that the charges were getting astronomical. And despite the premium price the facility did not have any sort of 24 hour medical staff, only med techs in the nights and evenings. They seemed to go through management very quickly, as well. There was a new director every year, which was really disruptive to the community as a whole. I would not recommend this facility at all.