Priority Life Care

We toured Sky Active Cherry Laurel when searching for an Independent Living facility. This facility was depressing. The food was unappealing. The Marketing man was very nice and I liked the Studios, but the resident population was unenthusiastic about the place. The overall impression was dismal.

Nice facility, but not well managed. Not as clean, including bathrooms, slow to wash laundry, my husband sat in wet pull-ups often and aids were supposed to be checking on him for that. Aids could use better training and availability of staff was very limited. Husband was left in bed all day most days. The activities people worked hard to provide good services to residents. With additional trained and caring aids, it could be better. when I sat with the director of nursing, (2. Weeks in) we developed a plan of care to improve my husbands care, but nothing changed. By week 4, I decided to move him to a different community. As we were exiting, a new due of nursing and exec director were hired. They were working on aids, but it takes time to find and hire qualified people. If they rebuild their team, it'll be a great community. I was paying for his care and ended up doing most of it myself.

The residents and the staff are friendly and helpful at this facility. The accommodations are adequate. Everything else could use improvement, especially the meals and dining. They seem to VERY short in all staffing areas at this facility. I had planned to stay here 'forever', but have decided to keep looking around at other facilities in this part of the state.

My Mom was only there for two weeks before she passed. My mother had Covid and was in quarantine before she got to New Haven. They evaluated her and stated that she needed extra help with bathing, getting into bed, and help with getting around. Unfortunately, even though it was their evaluation stating that my Mom needed extra help, she was given it sporadically or not at all. In fact, right before she passed, my brother and I were considering taking her out of New Haven and having someone come into her home to care for her. Back to New Haven...there were several times when no one came in to help my Mom into bed (she couldn't lift her legs to get in). One night, she slept in her recliner and another night my brother came in specifically to help her into bed. Several mornings no one came to take her down to breakfast. She would push her button and no one would come (per my Mom). No one ever came to shower her. I did that myself. My Mom was hyperventilating two days before she passed away. We called the nursing staff. They said they would go right down and check on her, which they did not do. They did not check on her or get her any testing or breathing treatments until the day before she died. After my Mom passed, we scheduled an appointment with the Director at New Haven to let them know the issues we had so that it wouldn't happen to someone else.

They make my loved one feel welcome. They need to be much more organized and care motivated. We picked this community, because it was reasonably priced, a good location, we were assured the care would be good, and I was told the food was great!

I have cockroaches and I have spoken with many other residents and they have them as well. The community is nice but old - it needs new carpet, roofing, painting, furnishings, etc. The food needs a lot of improvement - the meals are all over the place, most of the time it is served cold. What goes on the menu just does not make sense when you are ready to order. They also could work on the cost of living here.

Tried to talk to Abministration twice never got a return call when I left messages. Tired of listening to my loved one's complaints..'

I felt no warmth from Atria Hearthstone. It was a pretty facility, but from the front desk staff to the person who gave me the tour, I just did not feel any personal interest in my husband and I as anything more than someone to fill a room and bring in some money. It felt cold and sterile.

My Mother currently lives in this community. And the food is a joke!! If you want for your family members to be able to get nutrition do not let them stay here!! I don’t understand why people complain and you still can’t actually hire a cook!! Someone who knows how not to burn things drain grease off food and cook vegetables and meat so they aren’t hard as rock!! If you manage to cut the meat they serve? Chewing it will be an even bigger task! They went on and on about their meals are sooo wonderful!! Not!!!

Out of all of the facilities that we toured, Brookdale Jensen Beach was our least favorite. It just did not seem like the staff were as involved with the residents and the facility itself was not as clean as others.

So far, there has been two medication errors. The staff is fine. The communication from the facility is extremely poor. When issues do arise, there is no sense of communication between the facility and family. For the amount of money, the acitivity levels for memory care is poor. My loved ones housekeeping of the room, and restocking toliet paper is poor. Any issues That you have, there is no sense of teamwork. The administration is very poor. Overall, I would not recommend this place.

There are no nurses on staff and I felt like anyone could walk right in to the community. One of the memory care rooms had a unpleasant smell to it.

It is clean there. But people are just sitting around in wheelchairs, so it's a pretty depressing atmosphere. The staff are good, but there just aren't enough of them so they can't be as attentive. The food was terrible - that was the worst part. My loved one is mentally acute but just needed some physical assistance for a respite stay, which we cut short due to a family emergency. And they would not refund the final week we had paid for but did not utilize. They do have mass there, which he enjoyed. And they also let his outside physical therapists come in, which was good for him. They were also were able to transport him to a doctor appointment, which was helpful.

It's a scam. Everything they said they would do to get you in here. Nothing has happened for my loved one. They are supposed to clean weekly, they don't. The bedding is supposed to be changed weekly, it's not. The food is terrible. My loved one has to cook in his room or eat out because the food is so bad. You better know what questions to ask in the beginning. I am really disappointed in this whole place.

I would say do not go to this community unless you can fit into the mold that they want you to fit into. For sure do not go if you have anytime of service animal. They have activities like themed holiday celebrations, church services and more for the residents to do to stay busy. All the staff that work with the people and serve food are great it is just the office staff that are hard to deal with.