Priority Life Care

The memory care unit here should be shut down. Ill equipped, understaffed and mismanaged. I spent a year fighting to have basic, simple needs for my father met here. 99% of the time that I went there my father was wearing someone else's clothes and was in his bare feet. There were NEVER activities taking place unless there was a tour or inspection going on. Finally after an allegation of one of the aides reporting [Removed] [removed], and a so called, 'investigation' that was little more than a joke, I moved my father to a safe, clean, caring memory care. Brookdale does not care about your family members. Brookdale cares about your wallet. For a year I was told stories of 'what was going to be done'. Nothing ever changed (or I would not have moved my father). There has been no follow up. there was an allegation of abuse. It was 'investigated' and found that it was an 'employee trying to get another employee into trouble'. The one that reported it was not disciplined in any way. What my family has been put through over this past year is horrible. The people at Brookdale did not 'follow up'. Nothing is different. Thankfully the [Removed]. was finally fired, it is just a shame that it took a scandal for that to finally happen. It was clear a year ago that he was in no way capable of his position. The memory care unit should be shut down.

I had a horrible experience in this community. They did a terrible job caring for husband. The billing system is totally off, I had many add on's charges all the time. His personal care was horrible. This community needs many improvements. I would not recommend this community. It was a very disappointing experience.

Significant neglect. Understaffed, poorly-trained or overworked staff. Neglect with hydration, meal assistance. No coaching or assistance. Lay workers administer meds with insufficient training. Neglect in effective bathing, oral care, and wound care. Frequent falls, dehydrated residents. Lack of quality care at exorbitant cost.

I am not sure where to begin. My Mother is now in Lancaster General Hospital, because she fell at Magnolias on Tuesday, the 1st of March 2016. She has bleeding in the brain and we are deciding if we should put a feeding tube in for her. No one from staff had looked in on her for three hours. No one from the staff called the children when she fell for two times .They wanted her to eat breakfast before calling the ambulance. They were not going to call the ambulance, but Thank God, my sister-in-law was there and made the call. The laundry was not done at all for the week she was there. She had no bath. They were suppose to order a bed rail and a fall mat and that never happened. They told us that on Monday a psychologist was going to come to evaluate Mom. That never happened. They made us stay away for four days. That was precious time we could have spent with our Mother and they would not let us. Now my Mother needs skilled care and not sure how long we have with her. She cannot swallow at this point. Does anyone at assistant living places care. I spoke with Heather for an hour. She never apologized or would admit that these things were not right. She wrote some things down and said she would check into it. If she calls me back with what she has found, I will be very surprised. We could get a lawyer, but what good would that do, Mom is not good and I feel Magnolias has failed us. I really would like all the money back that we had given for Mom's short stay. Some of the people were very friendly and we appreciated them. You need more staff to be able to run a more safe and caring environment for dementia patients. Heather made it sound so wonderful and great when we met with her for the first time, but we will never recommend your facility to anyone we know. I am sorry for this negative note, but my Mother is in very bad condition because of the negligence shown to her and it makes me sick to my stomach.

My Mother is a residence of Newhaven Court at Clearview in Butler, PA. Over Christmas, a package was mailed to her with a $50 gift certificate in it. The USPS tracking receipt clearly shows the package was delivered to Newhaven front desk, but my Mother never received the package. After numerous attempts to determine the location of the package, Newhaven continues to be unresponsive about the status of package. I question if this is an isolated incident or do other packages, especially around the holidays when monetary gifts are likely to be included, show up “missing”. Since Newhaven refuses to respond to inquiries, I cannot say. You should think about this when considering a resident for your elderly parents - especially if some of your family members are at a distance and need to send gifts via mail.

This was a horrible experience in Memory Care. The place had a terrible smell There was no activities as they portrayed to us. It was always hard to get in contact with the staff. [removed] He had the same clothes on for 3 days. Myself and his son had to shower and shave him. His son and I both saw German cockroaches in his bathroom. I pulled him out of that place in 12 days They still owe us money back since the middle of January. I have pictures of Joe before he entered and after 5 days there. [removed]. It has affected me emotionally with such guilt that I put him in a place like that. Joe is now in a real caring place and they have wonderful activities 6 hrs a day. The staff is wonderful and take a personal interest in Joe

Don't ever put a loved one in this facility. Some of the staff is very rude and put our loved one at risk because of the incompetence shown by the staff. [removed]

Our mother has been there one week. Her level of care included 2 showers per week which she requires assistance with. She has not had a shower. When she pushes the button for assistance either no one comes at all or someone comes and says they will be back and then they don't come back. The other options available to us had no room available and now I no why the Pines had ample space available!

My father has been here (in independent living) for a little over two years and we have seen it go from great to terrible quickly. The food is terrible (there is RARELY something I would eat), it is never clean, and the only people who are friendly are the receptionists. If you talk to management, they ignore your requests and treat you like an idiot. Management lies to you and then on top of the disaster that is Tanglewood Trace, they had the nerve to raise the rent 7%! My father will be moving very soon because I hate giving these people money that do not care whatsoever that this is THEIR home and maybe you should listen to the family members because they know a heck of a lot more than you think. Unfortunately, the activities director, Liz, is leaving. She is wonderful, but I'm sure they will just hire some random person off the street to take her place since that is what it seems they are doing here. I wish Atria still had control because everything was so much better then. The lifeline NEVER works and I know of one lady who laid on the floor for 4 hours until someone came. 4 HOURS!!!!! That is unacceptable and should NEVER happen.

Honesty should be your motto which you failed miserably with my mother in law. She did not benefit from your memory care unit at all. She was nothing more than a number to you people. You did evaluate her twice. Shame on you.

Like a previous reviewer, my family member had to phone emergency services when staff failed to respond to repeated calls for help (residents are given a pendant to push). My family member had several thousand dollars worth of jewelry and belongings stolen from her room over a period of 7 months. Despite reporting this, no action was taken and it was not investigated. Whilst some members of staff were kind to residents, others were not. When problems arose with regards to the care of my family member, management were defensive rather than helpful in finding solutions. My family member was very unhappy at this facility. Sadly, she has now passed away but was actively looking for an alternatie facility before she died.

Don't be fooled by their appearance! There is not enough professional care to provide the quality of care to the many residents that are unable to adequately care for themselves. My sister was never taken out of her room for any of her meals or for any activity, and was kept isolated in her room. She was paying a nice chunk of money extra for level 3 care that she required but did not receive. My sister was there for less than a week when finally one morning, thank goodness, she had the presence of mind to call 911 for help because after ringing for help many times, Emeritus employees did not respond. The police, however did, and called the para medics. She was brought to the Emergency Room around 10 am - hungry, agitated, and somewhat confused. Blood work was done, she was examined, and then fed 2 lunches because she was starving for food, as she hadn't had her breakfast yet. From the emergency room, she was sent back to Hospice until we could find a group home that could provide the services she needed, and where she is now living and being properly cared for. Emeritus management is presently trying to go after my brother, who signed the Contract as Power of Attorney for my sister, to pay for another month's rent because a month's notice of her moving out was not given, even though the Emeritus Contract says that the resident would be immediately released from the Contract and not be financially penalized when a doctor deems a higher level of service is needed for the resident. My sister's physician provided a letter to Emeritus stating that a higher level of care was needed beyond that which Emeritus provides, but they are not honoring their own Contract. I recently learned that an expose about Emeritus was done on PBS TV's Frontline called "Life and Death in Assisted Living." It accurately describes what Emeritus is about. This is the link for those that want to see it: [removed] I give Emeritus at Deer Creek a half-star rating which is poor, but in my opinion, they should not be allowed to operate as an assisted living facility to even earn a star. I can see them as a retirement facility for active adults that need no assistance whatsoever. Beyond that, they do not measure up and are, in fact, the kind of facility that gives a bad name to "assisted living." This has been reported to the state of Florida Ombudsman authorities.

I had a family member live here for several years. About 8 months ago there was a change in management. This place was first class until the management change. Since then, the staff has become rude and careless. They have a "button" system to request care. After my family member would press his button, he would wait hours before receiving care. He was having chest pains and they still did not come to help him.

I would give this place a zero. They alowed my father to go out three times and he went missing for a couple of days and hospitilized for three. They have no security, they have fake monitors like they're recording things but they aren't. They have no devices and the good thing too is that someone let him out because you have to be buzzed in and buzzed out so someone who works there had to have let him out. Each time they assured me that it would never happen again but after the third time I was done. Everything they say they can do "we do weekly trips to the store, we have hot food"... No. They're kitchen was out of order, their vehicles were out of order, my parents never went to a walmart or a cvs. All they said they could do they probably didn't do about 75% of it.