Spring Arbor Senior Living

The food is good as far as I can tell from my uncle. My uncle has Alzheimer's so it is hard for me to know what is true and not true about his comments. But I think overall they do a good job. There are a few staff members he does not like, but I can't tell if it's them or his dimensional issues.

Just a few special comments. My husband is in a secure memory care unit so my comments have to deal with that area more than the regular ALF. There aren't a lot of facilities in this area that have secure memory care and provide special foods or other needs of that nature that I found that being said, I am happy now with his care and the people who care for him are very friendly and very nice. My initial experience for the first 30 days was not a good one, but I guess all things do take time. My husband has been there for a year now and it's doing well for his situation. I do feel that they are pretty expensive but like I said, this is a specialized area and I don't have lots of choices for that. Hope this helps. Best wishes.

The facility is nice but you still have to constantly check that the staff is doing for your loved one what you have told them or expect to be done. Especially if your loved one has confusion. I will talk to specific aides about what I want done but when I come back someone else is working and has no idea what I am talking about. Transportation for a resident to the doctor is only available on certain days.

When they changed ownership, they lost lots of nurses and other staff but now that they have regular staff team again, it is a good place to have my Mom. She is very happy there and loves the food and always says that everybody is always willing to help and always nice to her.

The biggest is help turn over. Some are there just for money. FOOD on memory care side need serious help, but the chef is willing to listen

A memory care unit is hard to evaluate. I was impressed with several members of the staff. The staff/client ratio was the best I could find. The facility is very clean, meals were well prepared. I felt more supervision was needed with walking for my loved one. I would overall recommend because I could not find a better facility with the kind of ration in the area - the max they take into their memory care unit is 15

Staff is great especially in the dining room always anticipating what each resident may want for dinner. The food is pretty good. It took a while but we finally got plans in place to help my mother in law with transportation to meals, help with showers and to activities. There are some staff more caring and attentive to her.

Overall, I would give Spring Arbor - Rocky Mount a rating of 4.2 and I would recommend it to others. Most importantly, the quality of care was good. On the down-side, staff engagement level with residents was not quite what we had expected. Another area for possible improvement was billing. It seemed more complicated than it needed to be. Overall, I would suggest as a fair balance between quality of care and price

It would be so nice if all memory care facilities had a higher ratio of caregiver to patient, but I don't think that's realistic. There is less structure on the weekends and I would like to see that improve. If I ask for something or mention a need, they are fairly quick to respond. Overall, our experience has been good.

The building seems very clean and bright. The staff always greets me and knows and comments on my Dad's progress with walking. They seem to actually pay attention and care about his well being. He doesn't participate in many activities, but he does appreciate the availability of Catholic Mass. Onsite PT is very helpful to him, plus the ability to use exercise equipment on his own time. He is very happy with the food. Just a small critique of the food service is some days he waits to be served for 20 minutes or more. I would also mention due to the timing of staff changes our semi annual care team meeting was missed. I had to ask for a re-evaluation to get his level of care score lowered. They did do that, which saves him money every month.

Our Mother has recently become a resident of Spring Arbor and we couldn’t be more happy. Everyone, both staff and residents, are so friendly and going out of their way to make her feel comfortable and a part of their community. The quality and level of individual care exceeded our expectations.

The food needs improving. The actual community was very nice. Yes. I would recommend this community to other families based on the experience so far.

The facility is exceedingly clean. The caregivers, nurses, front desk staff--and basically all employees I have encountered, are amazingly friendly and kind to both the residents and their visitors. The only reason that I didn't give Alto a rating of 5 is because they seem rather understaffed.

My family and I have noticed high turnover in staff at the facility in Winchester. My dad has gotten to know many of the staff members, and they have moved on. It's evident there is a challenge to retain experienced personnel. My dad has consistently raised meals as a concern as well. To be fair, he is very picky, but he has stated many times that the meals "have gone downhill" especially dinner.

They were kind and responsive to questions, and had good attitudes. They could improve by a little more attentiveness to new residents who are having problems adjusting. Our mother fell getting out of bed and broke her hip on the 10th day. They found her on the floor. And that was the end of her stay.

Staff is friendly and helpful. Lots of planned activities. But cost is high. I would recommend.

I loved how all the communities were set up based on the patient's healthcare needs unfortunately not all staff is educated on the patient's needs. We were often met with comments about. I never work in this community and I wasn't aware, keeping open lines of communication with the nursing director Helped us to get the care we needed for my father-in-law.

I think the staff is helpful as they can be. They make every attempt to involve my mom in social activities as she has not adjusted well (no fault of Altos). The dining staff and front desk go to great effort to know and use the residents names which makes them feel special.

Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.

The staff are friendly. They are patient and attentive. They keep the laundry done and bed made. They have activities more so during the week. Mealtimes are very quiet. I wish the staff interacted more or would play music during meals. The mattresses aren't great. The Cottage is very clean and secure.