Spring Arbor Senior Living

Everyone is very friendly. The staff knows everyone by name and greet them that way. Could improve on follow through. They are very receptive to all requests, but are unable to follow through on everything. It works out ok, but we put a lot of time in caring for our mother to make it work.

The place was clean!!! Admin was nice, and helped me understand things.

After a few minor paperwork gloves, our loved one is safe and in good hands. The people, both residents and staff are friendly and helpful. The meals are excellent and there is a nice variety of choices. Medical staff is readily available and willing to help at any time. Al in all, a great experience for us.

The staff is prompt and friendly. My studio is bright but small. Meals are a Cplus.

I feel Spring Arbor of Kinston was a nice place for my mom and the staff was wonderful. They explained everything very well when I toured their facility. Upon my visits or phone calls, they answered all my questions and checked on any concerns. They took great care of her and kept me well informed on her daily progress. They encouraged her to participate in group activities and checked on her often. They have a doctor there weekly and have them check on any concerns about patients they have or I had. The rooms and building were very clean and a nice size. The food was good. Mom was in the memory care unit there. She felt comfortable being there. I felt comfortable placing my mom there and would highly recommend this Spring Arbor of Kinston to others. I looked at a few places in elsewhere and were not satisfied with them and am thankful I found Spring Arbor of Kinston.

The facility is open and bright. I like how it is on the third floor. The views with the open windows are very pretty. Most memory care units are on the first floor. I am having some issues with billing. She has been in there since [time frame removed] and the administrative staff failed to fill out a form correctly. Now she is behind on her insurance reimbursement.

Our experience of Alto's memory care unit has been extremely positive for the most part, with a few exceptions. A huge draw of this facility was the care they put into making the memory care wing feel just as important as assisted living. One huge example is the rooftop garden and greenhouse, available only to memory care residents, while assisted living residents have some garden boxes outside on the ground floor. The rooftop location is so special, and our loved one was a big gardener throughout her life. So it's a great way to keep her mind and body engaged. The activities director, [name removed], has been nothing but supportive. She gives us thorough updates on the care of our loved one, and is always available with ideas to make her living space more accessible and successful for her. Huge shout-out to you, [name removed]! The space is beautiful with lovely views on one side of the building (try to get a view of the forest, not the parking lot!). The interior is well decorated and beautifully maintained. And they have spectacular events for both the memory care and assisted living wings, many of which encourage family and friends to attend, so we love showing up for those. For example, their holiday meals are so well done and make residents feel special on days it's easy to feel lonely. We have had some concerns about transparency from the nursing staff. Namely, we've had an ongoing issue with adult diapers we order depleting far faster than we can make sense of. We suspect the nursing staff is tapping into our supply when other residents run low, which we have been told is not allowed and that this pattern will be looked into. Sadly, we haven't seen resolution after 6+ months of reporting the same issue. We are having to hold them accountable, and that has broken some trust. This setback hasn't defined our experience; overall it's been a great fit with several incredible staff members going above and beyond. But other staff members take extra work to hold in line, and we shouldn't have to be doing that. I'd highly recommend them. And, like at any facility, you need to communicate with staff when you have concerns and follow up as needed.

The facilities appearance is beautiful. Great staff. Medication management has been a hassle. Meals are not always great.

Every one of those would be a 4+ or a 5. I am very satisfied and feel this is the best place for him. What we like the most about Rosewood Village is their very caring staff who seem to genuinely live/love their charges. Very helpful administration.

This is a special place. So grateful we found it. Advocacy for your family member is important for any facility. The activities and the people who work so hard make it extra wonderful! Admin can be hard to get responses from but everyone here works hard and are nice.

Mom is staying active, she says the food is good. The staff is professional and friendly. Someone did break her TV, they replaced it until I got her a new one, but I did not find out about it until I visited mom.

I like that its a locked unit and has small resident population of ~40 or residents. Its very convenient and has a very homey feel to it. The staff are super friendly, they take residents on outings and do fun activities, they have family celebrations for the holidays, and the food is good for a facility.

Night shift coverages need improved and meds given on time within that shift as well.

I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.

Love everything about the facility except for the food. Great staff, beautiful apartments but my dad hates the food?? Conveyed concern in a meeting but nothing has changed. Many residents complain about the food

Bed alarms would have been helpful and might have prevented serious falls at night. We were told the room wouldn't have another occupant, but within a few days she had a roommate. Very small area. Not enough room to accommodate much personal belongings.

Facility is very nice with a beautiful view of the mountains. Staff are very friendly and helpful in all situations and willingly accommodate any requests as much as practicable. Lots of fun activities with the guests. My mom has a private room that is about the size of a medium bedroom with its own full bathroom. I would say size is appropriate for a memory care facility.

My brother was very comfortable in his room. He enjoyed getting out for his meals and socializing. He commented many times to me about the kind and caring staff.

Everyone is very friendly. The staff is great. The on boarding process could be improved. Yes, we would recommend the Alto Overland Park community to other families.

The facility overall was a good place. Clean, friendly, good to residents. The bad points are as follows - food so so, communication was not good at all. Returned calls were not consistent and I would have to call numerous times to get a response. Residents would go in and out of other resident’s rooms and take things, which we would then have to replace.