Spring Arbor Senior Living

Room size of great! Food - excellent variety. The facility layout and set up was very user friendly for wheelchair or walker use

A lot of what was promised was not delivered. Food was not good, there was crossing of boundaries with staff, It was clean. On multiple occasions there was no sanitizer and paper towels at times in the hallways. Apartment size was good! Some things went missing during my moms stay. It wasn't horrible. It just was not good.

Room size is fine. If the room has lvp over carpet it would be better. Cleanliness is ok. Laundry...items go missing which is annoying when they are labeled. Care is mediocre at best and has gone downhill since new ownership. For whatever reason staff is fleeing. Food was very good. There were some concerns about communication, as family was not always notified consistently about resident incidents. There were also occasional concerns about personal care and handling. On a positive note, the staff was willing to work with the family as care needs changed, and their recommendation for additional support services was helpful. As care needs increased, a higher level of care became necessary. Overall, there were both challenges and positive aspects to the experience.

The staff was good. My husband was given a medicine he should not have had which sent him into decline.

Spring Arbor of Crossville was very bright and and seemed much more organized. I am not sure about the food because the patient complains and other times he loves it. Also he complains about his roommate. He doesn't talk very much and his TV is on all the time very loud.

It's my mother who lived there for a short while. From my experience, the staff were friendly, the care was good and pretty responsive. There were plenty of activities for those who wanted to join. The food quality wasn't the best and they did a pretty dismal job of cleaning my mom's apartment.

Talk to residents there before the transition and now. Confirm if the aligned RN lives locally. One there when my father-in-law was a resident was based in FL

They have lots of activities. About once a month they hold a celebration for family to come in. We have been to a few which are engaging. carnival night luau night magic show night. I am hoping she is getting the proper here. I've been there at meal time and no one is sitting with her feeding her and it looks like she just plays with her food. She is not losing weight so I am sure she is eating. sometimes the place smells like feces where the residents are gathered I do worry about her being cared for properly and being changed in a timely manner. we were there last weekend and she had soiled herself. I don't know how long she was sitting in it, but it was obvious if you could smell it from down the hall and I think other people will probably sitting in it too. I did get on the nurse about it and said you needed to go and check each resident. people really need to hear the bad along with the good. I know it can be hard sometimes CNA's don't get paid nearly enough to do what they do.

Like it here. Food is questionable. Actives are good. Nice community of folks. Good staff.

The staff is friendly. It's an older facility, toilets are really too low for adults. It could use a facelift. I don't have anything to compare them to. Anything updated will also cost more. It's a matter of personal taste and what can work for the individual. Of course, I never wanted to have to put my loved one in any facility.

The food is absolutely horrible. People are very nice the place is clean, but will be looking for something else because my Mom eats maybe 1 to 3 meals a week, too expensive to have to buy groceries on top of the monthly rent.

We met some nice people at SA. The one thing we were disappointed in was the lack of activities once [name removed] left the Wednesday after Easter. [name removed] was great in memory care with mom. After she left they never replaced her and it seemed like they were sitting in front of the TV the majority of the time. There seemed to be a difference of opinion about whether they were going to fill that position.

Quality of care varies with available aides…some are there just for the paycheck and others truly care about the residents. When problems are brought to the attention of the Patient Care Coordinator, feedback is always promised but rarely given. Apartments need to be cleaned more often and trash emptied more often.

We had some problems with food it was really really bad. We would probably not recommend this community to other families based on the experience so far.

I will say I think there is room for improvement. I thought the activities they planned for the memory care patients during my Moms stay was lacking and looked better on paper. Also, having carpet in the common area or anywhere in the memory care side is a mistake due to incontinence. Being that memory care is right next to the front office, perhaps that is the reason for the strong air freshener you're hit with when you walk in the front door of the facility. I also think that the staff should be pushing water intake because that is essential to dementia patients but of course that would mean they would have to see to toilet needs more often. This is just a few things I saw that could use improvement. There are others. There was some confusion as to whether we needed to supply my Moms linens. The admissions office said no, that it would be provided. The staff in the memory care section said we did. They should be on the same page.

The staff talks a good game. It did not work for my mother. They tried but just was not to be

Nurse aids have a problem about working not doing there jobs and on their cell phones and not doing what the family asked the aids to do by what to put on their love one. Room size are good but not good house keeping.

My brother past away and they charged him room and board even when he was no longer here on earth. Unfortunately, he was there for 3 days but it seems like it was a nice place until you talk about getting your money back for services not rendered.

He won't let people in room to clean or change his bed. These are professionals? I change his bed then nag to get his laundry done and returned to his room. His tv hasn't work right since he moved in. After much nagging it has been determined it's the equipment. We are waiting on new. Once I found his meds in bathroom in plastic cup. The med tech said she watch him take them. When the nurse was in the next day I went to her with the complaint of the meds and you pay $[fee removed] each month. The med tech admitted she lied but I don't think she was written up. That issue could be dangerous. My stress level is still high I go every day. Tried to start every other day but always a new problem. At this point I believe all are the same. There are excellent, compassionate staff at Alto but not all. The aids should not be using their cells phone for personal during the work hours or disappearing for periods of time.

They could improve on there nursing assistants and RN's that speak English, language barrier was an issue there nursing assistants just didn't want to be bothered