Spring Arbor Senior Living

Overall. Med staff/caregivers were great. It is a much older population that we expected. The admin staff pushed her to eat in the dining room. There were several times where they said she had to. No other option. When she didn't, she didn't get a meal. It took us a few weeks to get them to leave that piece alone. Unfortunately, my mom just wasn't happy.

I actually lost my mother there [date removed] . She was doing well & to my shock she fell in the night on a Saturday fracturing her hip. I blame lack of care & supervision by the night/weekend staffing. The last few weeks of her life were very disturbing & surprising to me. Most of the personnel were ok, food not that great & a few had bad attitudes. The way I see it with my extreme "facility" experience residents are numbers filling the space. I found a few staffing that truly seemed to care. I would not take my mother there again. Would not recommend. Room for improvement.

What they could improve on would be the food and décor. Staff is great but food and surroundings are terrible. Old and dusty. I would not recommend this community to other families based on the experience I have had so far

Would try to be honest, as far as recommendations that would have to be their decision.

My family member was in this facility for a couple months for respite care. The facility itself is large, clean, and appears very nice, but the concerns are that there is not sufficient staffing for the care of the elderly, especially in memory care. If residents are in their rooms, they are only checked on every two hours. This is not enough for a dementia patient, as bathroom supervision was crucial for my family member. Regular cleaning of patient rooms and bathrooms was also insufficient, and weekend staffing was especially poor. There were multiple occasions when there were dementia patients in living areas alone in groups and there appeared to be no one on the floor to supervise them. The majority of these people are fall risks. The appearance of this facility is impressive, but overall patient care, supervision, and room cleanliness didn't please me.

My loved one is currently a resident at HarborChase at Evergreen Walk and the overall experience has been okay. The cleanliness and the meals are good. The friendliness, staff and care services are okay.

They seem to do everything that needs to be done but sometimes have trouble following through with things we ask them to do. No complaints about safety or adequate care, though. The fact that they accept medicaid after 2 years was a primary factor in our choice.

Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.

The staff was all very kind and helpful, there were some billing issues that required us to really read the invoices carefully and reconcile the inaccuracies with the accounting office. It was totally adequate and met our family's needs at the time.

It was nice to find a place for dad to stay on short notice even though it was short. Staff was friendly, not sure if English was the first language or not. Amenities that were discussed before dad coming were not available and the staff didn’t know where it was or if it existed when we asked about it (whirlpool tub). For reference, it’s in the memory wing on the second floor and you have to schedule use (not readily available for everyone.) That said, dad passed on day 3 of his stay. Our experience was limited. After dad’s passing the manager did bring dad’s original check back for 2 weeks and we wrote a check for the days he stayed. I thought it was a nice gesture on their part vs going through refunds on a prorated basis.

We picked it based on the environment and fresh atmosphere. Hopefully, things improve with communication between family members and staff.

Alto Wheaton was nice, clean and newish. The rooms were VERY small and the overall feel of the place was more institutional and less homey than other places we toured. More than any of the places we toured, Alto felt like the same place we were coming from. We weren't convinced that my mom would get the individualized attention that she needed here.

Be sure to visit in the morning and late afternoon. Very different feeling and people working. As with everywhere, you will find really good caregivers that are good at their job and others that probably should not be in this career field. There's been a lot of change over just in the four months we have been here in leader ship and staff. I truly believe they're trying to fix some of the issues that they have had at this facility. Making an effort gives hope that they will be able to staff positions with the right people.

The people we met on our tour of Anthology were great. But I didn't like that their memory care unit was on an upper, rooftop level. So you took the elevator up and basically didn’t come back down, which was a concern. Memory care lacked green space to go walking. (I don't consider astroturf to be green space.) They did have a rooftop patio the residents could go out on, but I just wanted more outdoor space for my loved one to move around. Activities were also a concern.

I toured this facility. It's fancy, but the set up/taking an elevator wouldn't have worked for my dad.

It's a nice facility, friendly staff,clean, and warm atmosphere but quite expensive when you start to have the add ons for each level of care and then add on the medication.

We really liked that this community was family owner, however we weren't sure how the care would be because of that and deterred us from this community.

I have mixed feelings about Dominion. I think they were a very good facility in a lot of ways. It had all the bells and whistles and looked pretty. The people were very nice and welcoming. The staff seemed to genuinely care. But my love done was only there a month, during which time she had four major falls, a broken clavicle, repeated UTIs, the last of which resulted in sepsis and her subsequent death. When I would address them not cleaning her properly, they told me that patients have rights and they can't force them to take a bath. I feel like their actions contributed to her death. Multiple times when she went to the hospital, they sent the wrong resident's medical records, and the hospital had to call them to obtain the correct records (which was concerning because of her penicillin allergy). Dominion was was very kind to her and good to her otherwise. The aides told me how much they liked her and wanted to help her. They always answered my calls. But their nursing care and hygiene care was not as good as it should have been. They repeatedly told me they were not a skilled nursing facility. But basic hygiene of changing Depends and helping with showers is basic care.

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

It ws more expensive, and the residents did not seem as happy.