Spring Arbor Senior Living

Although my parent seems to be taken care of, they’re slightly under staffed for the amount of residents in the memory care unit. They also DO NOT have enough engaging activities especially for those residents who are in the early to mid stages of Alzheimer's/dementia. When the assisted living side has a big event, such as an entertainer, the memory care side doesn’t always get to take part. They miss out on many engaging activities. The activities gal on the memory side does a great job for what she can for the whole group but it’s those few people who can use more engagement who need more stimulation otherwise they’ll just sit around in their rooms watching tv. Place looks pretty but right now, not enough for the residents to do and not enough staff to manage them without having them sit in their chairs or in their rooms.

My parent has lived in this facility since it opened. For the most part, things have gone well. But there have been some real problems with communication with what is going on. Specifically, there have been many changes of staff that have gone unannounced, and details with my parent such as when showers have been given, if and when a flu shot was given, and a salon date that was desperately needed but didn’t happen before a family event. I would love to say all is great, but struggling with this communication issue.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.

Community is for residents requiring an assisted living environment. The facility small, seemed older and somewhat outdated. Rooms are furnished and furniture appear very used. This community was not quite what we require.

Spring Arbor seems to be better than other places my family looked into - more people on staff, which is a big deal. But anyone looking for help for alzheimers need to face the reality that just because you lock them into the memory cottage and administer their medicines doesn't mean you're an expert on alzheimers. I've experienced CNAs treating my mother as if she had a proper working memory and problem solving skills due to their own lack of understanding or care. If you plan to put your mom here, have a very detailed careful conversation with the managers and check on her regularly. [Removed] happens in many subtle ways that add up over time.

This facility was rather nice. However, one concern I had was that the activities that were offered were primarily devotional, which does not very much suit my loved one. This is the primary reason that we did not choose this facility.

A wonderful staff and felt like home. However too far from family and no Independent Living.

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

My mother was taken in at the highest care level of the Memory Care Center. In my opinion, with the assisted living status, Crane's View should not take a person who cannot do anything for themselves. There is not enough staff to handle all of the requirements of the routine job, much less to take care of a bed-ridden person. Everyone was very friendly and I believe that for the person who can get around on their own, this would be fine. However, I don't believe my mother should have been accepted because they cannot fulfill the total needs of someone completely dependent.

It was considerably more clinical than the Courtyard in New Bern. The furnishing were more spartan. However, the staff was considerably more enthusiastic about helping their residents. They took me directly to the Memory Care area which is locked off from the rest of the area. There is also a walk, garden, outdoor activities area which is fenced off and connected to the Memory Care facility. It is probably 20 by 40 feet, but very nicely landscaped, with a nice walk path. There seemed to be a lot more emphasis on getting the residence to doing something (becoming more active). They can't have many patients (about 8 - 10) and many (if not all) were in the activities center. There were at least two nurses managing the area which was about the size of our living room. There were three of four other areas of similar size including a dining area. There are several residents walking around with walkers, but there were also several just sitting in a chair and day dreaming. The monthly cost is about $5K, but that includes all services. There is a small initial entrance fee, about $500.

We were impressed in the beginning, but now that mom has been there almost a month we are somewhat disheartened. Her room had not been vacuumed for the entire month because it was broken. The call button was being pushed but no help came for multiple hours at a time. The problem continued even though they did research the problem. Then 3 weeks later, we discovered the button only records calls if you hold the button down firmly for a period of time(although I pushed it the same way and sometimes it worked and some times not so much.) There are some very awesome people who work there, but there are also people who are always on their phone Facebook while residents in memory care meander around without support.

They are clean and friendly and have alot of activities. However we pay for nursing and assisted showers for my father. He does not get showered on a regular basis even after a meeting with head of nursing who told me she would personally make sure it happened. And even though they know he has a blood clot in his leg and medication that can cause bleeding an unattended leg wound was found by a family member. Obviously not regurlarly checking a known medical problem either. So beware and monitor.

I toured this facility in search of a new home for my mother. It is in a nice, safe residential neighborhood and is very convenient to shopping, hospitals, and medical offices. It's appealing from the entrance. I walked in and saw several residents waiting as if they were going somewhere. They really didn't seem jovial. There wasn't anyone to greet me initially which made me question the organizational skills of the staff. Finally I was greeted by a very friendly person that I think was the director. She asked me some basic questions about my mother's needs and then we went on a tour. The facility was very clean and didn't smell. The decor was a little outdated. It was nice knowing that they provide furniture (or you can bring your own). I saw a couple of different rooms and they were spacious and in good shape. Some had a great view. The number of daily activities seemed less than other facilities I visited but the menu looked good. There are a couple of places for residents to socialize but didn't see that happening. The prices seemed very reasonable but I felt that the ?director didn't know all of the aspects of what type of care the facility offered (regarding medication management). What made me turn away is that this director couldn't keep my name straight via email, and rather than showing interest in getting to know my mother, she (on multiple occasions) focused on getting the community fee. She seemed to be all about the money, not my mom. Just got a bad vibe from her which set the tone for what probably is a great facility.

Several stories tall, very large, not much of a family type atmosphere. It seemed like they spent an awful lot of money on their public areas, and I didn't think that their private apartments were up to the same standard.

It's more expensive than where he is now but my daughter said if we can get all the kids together we may be able to make it happen. It looks lovely and my daughter says it's beautiful, but beautiful things don't necessarily mean people get good care. You want them to care for your loved one like you would but you can really guarantee anything.

Nice facility with best common areas. Have two waiting lists-1. residents that deposit one month rent for the base rent and 2. residents who place standard $500. While full or partially refundable, the full mo. rent shows decision to live there has been made.

We thought the place was clean and the director was friendly and very helpful there were some issues. We both thought the room was very small, it was very warm in the buiding, and it just had a nursing home feel to it.

My dad is not very happy here. A lot of things that they said they had or would have in the beginning, they do not. They have a van but it is sitting in the parking lot with no license plate. He gave his car away when he moved here, so now we have to take him to the store, all of his appointments, etc. The food started off really good but then it went downhill quickly. There have not been many new residents coming in and so he has not been able to make many friends. The staff walk into his room without even knocking so he does not feel like he has any privacy. It is definitely not what we thought it was going to be.

Make sure that you reach out to the staff to get information because nothing is volunteered to the family. There is no sharing of information on how your loved one is doing. Make sure to stay involved and be an advocate. They also have 19 Covid cases in the facility as well. They are still allowing family to go in even with these positive cases.

This community was beautiful and the same price as the community that we are at now but there was no interaction from the staff and the residents.